Leveraging mobility in unified communications
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Leveraging mobility in unified communications to transform the way enterprises communicate
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Leveraging mobility in unified communications
- 1. Leveraging Mobility in Unified Communications to transform the way enterprises communicate 1
- 2. Historically… …collaborative communications required extensive manual resources, tended to fade quickly, and suffered from thermal issues 2
- 3. Which lead to: the first Operator transcription… the first device carrier… And, inevitably, to the first conference call First Military Mobile Communications…. 3
- 4. But the invention of Marconi’s radio provided mobile communications greater horsepower 4
- 5. In the 1950’s we were shown the future… 5
- 6. And in 1973, that future arrived (with a heavy thud) 6
- 7. Leading to Today’s Mobile World 7
- 9. What IT faces today: You have an increasingly mobile and distributed work force and the traditional 9-5 job is becoming a thing of the past. You need to provide the tools/services to your work force to allow them to communicate and collaborate anytime, anywhere. BYOD: IT increasingly no longer has the tools, time or exclusivity that it once had Security is the primary barrier to widespread mobile deployments in the enterprise. 9
- 10. Mobile Solution Deployment Did the solution provide an effective means to conduct business? Was the connectivity stable? Was Support available? ROI 10
- 11. High Impact Areas Ease of access to data Retrieve Share Quick and convenient means for communication access Audio Video 11
- 12. How do you spell UC? 12 Call control Unified messaging Conferencing/collaboration Presence/IM Video Speech control PBX integration Mobility
- 13. Mobile Collaboration Services & Conferencing Driving UC ROI “UC is a Concept – Not a Product” - Brent Kelly article on UC – No Jitter Weekly 13
- 14. Enterprise Segment Impact Best-in-Class companies show an approximate 35 percent increase in productivity for those workers on the road Best-in-Class organizations with mobile messaging and collaboration capabilities saw an overall 40 percent increase in employee productivity Best-in-Class organizations also achieved a 23 percent increase in customer retention (compared to a 5 percent increase for Industry Average) 14
- 15. 2014: Smartphone / Tablet UC Applications Voice Over IP Desktop Features: Extension dialing – Transfer – Directory Queries – Automatic Network Handover – Voice Notes 15 Sales Force Automation: Manage Customers – Support – Sales – Marketing - Budgets Help Desk Help Desk Management: Manage customer interaction – Knowledge base – Portal – Problem Management - Change Management 100 + UC Mobile Apps on iTunes
- 16. Demand for Custom Mobile App Development Continues to Grow Chorus Call MeetMe Personalize Conference Settings One Touch Dialing Stored Conferences Support for iOS, Android, Blackberry 16
- 17. Unified Communications as a Service Highly standardized, integrated, permanently updated, and ready to go service Enhances productivity and accelerates business processes and decision-making while lowering costs. The shift from on-premises to cloud-based unified communication model will be the key driver for unified communication to grow in the future. 17
- 18. Compunetix Total Solution Environment 18 Multiprotocol Room Systems Enterprise Focused Integrated Audio, Web &Video (Sonexis ConferenceManager) Mobile/Tablet Endpoints Desktop Endpoints Collaboration Endpoints EVERGREEN™ MCU Streaming CSP &Large Enterprise Focused Voice/Web Collaboration Platform (Summit) Chorus Call Total Solution Initiative
- 19. 19 Premise or Cloud Enablement IP-Based Video Collaboration Unlimited Availability Multi-tenancy Support Support Any Standards-Based Video Endpoints No Restrictions Multi-Point or Concurrent Calls Subscription- Based Virtual Ports
- 20. Chorus Call: Going Full Mobile Today 20 Mobile iOS / Android – Conferencing + MCU Management Summit & Evergreen - Our Next Generation Infrastructure + Unlimited Companion Desktop SW Client Presenter - Simple, straight-forward, intuitive, and fully integrated Web conferencing APP with IP Voice HD Audio - Astonishingly clear high fidelity audio conferencing. Now, HD quality audio can be incorporated throughout the conferencing experience
- 21. Help! Chorus Call: Tomorrow 21 Scale – Quality - Gateway – HD Enhanced – Customize & Personalize H.323 / SIP Everything
- 22. Where No One Has Gone Before “Star Trek speaks to some basic human needs: that there is a tomorrow.” – Gene Rodenberry.” 22 "Impossible to see, the future is." – Yoda.” “I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next.” - Steve Jobs It Still Takes A Human
- 23. We aspire to expand our partnership and to support your global growth and success
Editor's Notes
- Good Evening everyone. I am going to spend the next few minutes sharing with you some ideas on how mobility in communications has evolved over the years and has gradually but surely taken a centre-stage.
- Communication as we all know is a basic human need….and mobile communication technology has been around since a long time. We have been constantly seeking means to reach out to others in far away and distant places. It started with smoke signals…..
- And then advanced into using birds…….
- The invention of the radio gave this technology a big push
- Automobile phones introduced in the US were a big hit……
- Finally in the mid 70s we started to see the first generation mobile phones. These were designed to make only voice calls.
- Mobile technology in the last 40 years has evolved to a point where there are a plethora of devices. Different form factors catering to personalised whims and fancies of billions of people across the world. Voice is no longer the focal point. Mobile communication is now driven by applications.
- The workforce is largely distributed. Work is no longer a place but a practice. So as an enterprise how do we provide tools to support collaboration communication in a secured environment.
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- The three bed rock applications for mobile UC this year in the enterprise space are Voice over IP, sales force automation and customer help desk management. These applications require the use of audio, video and web collaboration to facilitate increasing interaction and communication amongst team members and with customers
- While there are hundreds of DIY mobile UC Apps available on the mobile stores; there is an increasing demand from enterprises for customised Apps that are actively supported by service providers with an around the clock customer service team. To give an example from my personal experiences, at Chorus Call we started noticing a growing trend of an increase in the number of users connecting to their conference calls using their mobile phones. The Chorus Call Meet App was developed with a view to provide an easy to use Application that will enable mobile users to conveniently participate in conference calls through one click using their mobile phones.
- As a collaboration technology company we have introduced a number of products and services that facilitate mobile collaboration for our enterprise customers. We have developed platforms and infrastructure that facilitate enterprise users to collaborate with other stakeholders seamlessly over audio or video connections completely agnostic of either the device or the network to which they are connected to. Further we realise that as mobile collaboration continues to grow there will be a challenge associated with quality of the audio. Bearing this in mind we are currently the first conferencing technology company to introduce High Definition audio in a conference call.
- No trans At Chorus Call what is driving our future development is this fundamental thought that while there is a lot of push for new protocols we need to continue to support the legacy protocols. So all our products and services are designed such that enterprise customers will be able to connect to their collaboration communication platforms using the device and network of their choice. We currently support platforms where Skype participant can connect over a VC with participants connected to a telepresence or a board room VC unit. Going forward we see a lot of potential in adopting webRTC as a means of connecting into a video conference call. WebRTC will essentially convert the browser into a VC unit. Just imagine the impact this can have on how you engage with your customers and salesforce. We have successfully tested WebRTC based applications. Also looking ahead there is a lot of hype around VOLTE or voice over long term evolution. We have already launched our HD voice audio conference and will continue to adopt new emerging communication protocols. Last but not the least, wearable technology is beginning to make some inroads in the mobile communication space. We would want to take the responsibility to include these devices in our eco system and have them interact seamlessly with the legacy systems
- Mobile technology is rapidly breaking all barriers and is promising to take us on a beautiful journey. I want to end this presentation with a few passing comments on my personal favourites on how mobility . As a Kid I grew up watching Star Trek and I think Star Trek Influenced our thinking about future technology. Star Wars: Showed us that even in far off worlds humanity and technology must coexist and that communications may not always be something we can touch and see but also feel. And that even though we may possess tremendous power architecting the future can be difficult. Steve Jobs: It still takes a Human. While we are influenced by science fiction and other fantastic images of the future it still take people to make things happen
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