Walter Shewhart is considered the grandfather of Total Quality Management. He brought together statistics, engineering, and economics to formulate a scientific basis for quality control. Some of his main contributions include developing statistical process control (SPC) methods using control charts, pioneering statistical quality control (SQC) techniques, and creating an early version of the PDSA/PDCA improvement cycle that is still used today. Shewhart's work in the 1920s at Bell Labs laid the foundation for modern quality management practices.

1. Walter Shewhart
Grandfather of Total Quality Management
Presentation by
Soumya D
MTP, MBA, ASIET
Prof. Nimal C Namboodiripad

2. Father of Modern Quality Control
• Dr. Shewhart brought together the disciplines of statistics,
engineering & economics.
• He formulated a scientific basis for securing economic
control.
•One of Edwards Deming’s teachers he worked in the Dell
company in the 1920s.
•Since Total Quality Management of Deming was an offshoot
of Shewhart’s ideas he is called the Grandfather of TQM.

3. Main works
• Economic control of quality of manufactured product [1931]
• Statistical method from the viewpoint of quality control
[1939]
• Industrial Quality Control [1967]

4. Statistical Process Control (SPC)
• Dr.Shewhart believed that lack of information greatly
hampered management process.
• Till Shewhart’s time Quality was controlled by product
inspections after manufacture. This resulted in large scale
scrappage and high costs.
• He believed that if the process is controlled for quality the
quality of the end product will be good. He created the
concept of Statistical Process Control method(SPC).

5. Statistical Quality Control (SQC)
• He premiered the use of statistical tools like Control charts
for the process. Hence his methods are also called Statistical
Quality Control (SQC).
• SQC aid a manager in making scientific, efficient & economic
decisions.

6. Shewhart’s Learning & Improvement
(PDSA) Cycle
• He created the PDSA cycle which later Deming popularised as
the Deming’s PDCA Cycle
• It combines creative management thinking with statistical
analysis
• This cycle contain 4 continuous steps.
Plan
Do
Study
Act
Shewhart believed these steps ultimately lead to
total quality improvement.

7. Thank You
Source:
http://en.wikipedia.org/wiki/Walter_A._Shewhart
http://en.wikipedia.org/wiki/Quality_management