Yvette Redmond CV

1. Yvette Redmond
206A Rotherhithe New Road, London SE16 3EH.
redmond.yvette@gmail.com
07813930233
PERSONAL STATEMENT
As a multi-site manager I have a record of consistent success across all retail, service
and performance objectives. I pride myself in my passion, my enthusiasm, my strong
work ethic, my intergrity and my 'go the extra mile' attitude. I utilise my creative and
innovative strategic thinking together with my coaching style management
techniques to instill commercial acumen and encourage individual excellence out
every member of all my teams. I believe that I have a good ability for recruiting,
nurturing and developing talent. I lead by example and I feel that I am able to
motivate and inspire the best out of people by staying positive and solution focussed
at all times. I am self motivated, success driven, commercially aware as well as being
naturally numerate, analytical and organized. My wide range of life experience has
given me the confidence to be comfortable working in ambiguity and the flexibility to
remain able to adapt to new ideas. My various in store experience has not only taught
me how to juggle multiple tasks but also how to prioritise and delegate efficiently. In
general over the years I have developed a keen eye for detail and I have learned
how to cope and support others to cope under immense pressure. I believe that good
communication and a happy team made up of the right people are the foundations
of a successful business.
KEY SKILLS
Technical Skills
o MAC & PC
o Office (Word, Excel, Illustrator, Power Point etc)
o Photoshop
o Basic HTML code
o Various Epos/Tilling systems
o Outlook
o First Aid Qualified
Certificates
o NLP Master Practitioner
o ITEC Diploma Anatomy & Physiology
o ITEC Diploma Holistic Massage
EDUCATION
o King’s College, University of London
BSc (Hons) Mathematics & Management Studies
o Streatham Hill & Clapham High School
4 A levels & 10 O levels

2. MOST RECENT EMPLOYMENT
Multi-SIte Manager and Network Support (Women’s & Menswear)
Zadig & Voltaire, Harrods plus Network – London & UK
November 2015 - Present
Achievements
o Assistied Northern Europe Retail Manager with UK Network Support, recruitment, training and
development (specifically Manager training and development)
o Personally responsible for team of 11 and turnover of over £2 million, plus supportting the
managers and teams of 14 other stores within the UK
o Within 18 months, transformed a business that was trading at -40% into one that doubled £'s
per square metre and exceeded target for 12 consecutive months - a growth unmatched
by any other store in the UK Network.
o Regular commendation from Harrods for High Level customer service from self and from
teams
o Improved stock control efficiency not only in my own store but also in those where my
support has been given
o Built CRM database from nothing to over 500 within one year
o Stabilised team and developed seniors and management from within.
o Reduced stock loss discrepancies from 15% to under under 0.5 % within 6 months
o Designed operational tools and wrote training materials that have been adopted accros
the whole network.
Store Manager (Women’s)
Zadig & Voltaire– London
June 2015 – November 2015
Achievements
o Consistently exceeded target
o Achieved zero discrepancy in annual stock take
o Systemised many years of CRM records
Dual Site Store Manager (Menswear)
Private White VC – London (Flagship Store Mayfair & Boutique)
August 2014 – March 2015
Achievements
o Improved efficiency, stock control, Sales and CRM of the Lambs Conduit Street boutique
o Single-handedly managed the Flagship Store opening, including setting up all operational
aspects, recruitment, training and stock control.
Multi-Site Manager (Women’s and Menswear)
Ghost & Hawes & Curtis – London (Flagship Store Kings Road & Various Boutiques)
December 2012 – March 2014
Achievements
o Consistently exceeded targets
o Managed 4 new store openings
o Achieved zero discrepancy in annual stock take
o Managed 2 Ghost women’s boutiques and one Hawes and Cutis Men’s boutique
simultaneously.
PERSONAL INTERESTS
Learning |Coaching| Travel| Cooking | Writing| Dancing | Music| Arts & Crafts
REFERENCES and Less Recent Employment History are available on request.