The document is an agenda for a Splunk conference session on using Splunk for IT operations. The agenda includes an introduction to Splunk for IT operations, a discussion of Splunk apps to accelerate insights, and a presentation on Splunk IT Service Intelligence. It outlines the growing complexity faced by IT operations and how Splunk provides a platform to index and investigate machine data from any source, in order to improve troubleshooting, monitoring, and gaining operational visibility and insights.
The document provides an overview of Splunk IT Service Intelligence (ITSI). Some key points:
- ITSI makes Splunk "service-aware" and provides insights into IT services to help accelerate customers' path to operational intelligence.
- ITSI provides search-based KPIs, full-fidelity service health monitoring, and leverages Splunk's universal data platform to provide a data-driven approach.
- Core concepts in ITSI include services, KPIs, health scores, service analyzers for monitoring services, glass tables dashboards, and deep dives for investigation.
- Notable events are also generated by correlation searches to indicate service degradation.
Attend to learn from our experts about ways to improve you IT Operational Intelligence by using Splunk for troubleshooting, monitoring and service-level visibility. In this hands-on session we will cover recommended approaches for end-to-end troubleshooting and monitoring across applications, OSes, and devices to resolve problems faster, reduce downtime and improve user satisfaction and customer retention. Topics will include: monitoring critical services, using commonly deployed apps and TAs to gather data for IT infrastructure uses, and using of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
The document discusses real-time data and the PI System for managing it. The PI System collects real-time data from various sources, historizes large volumes of data reliably over long periods, and allows users to find, analyze, deliver, and visualize the data. It provides a comprehensive view of operational information through intuitive visuals to help users make informed decisions.
This document discusses challenges in water management and information management. It describes how the PI system from OSI Software can help water utilities address issues like increased production demands, regulatory requirements, and the need for rapid access to more operational data. PI integrates data from various sources to provide a single view of real-time and historical data. It allows utilities to improve decision making, efficiency, cost management and environmental reporting. The document outlines benefits customers have experienced such as troubleshooting issues more quickly, automating reports, and gaining insights to optimize processes.
SCADA (supervisory control and data acquisition) systems are used to monitor and control industrial processes in many industries. SCADA systems gather data from sensors and input devices, then process and analyze the data to monitor processes, detect issues, and enable control of machines and devices. Modern SCADA systems use technologies like SQL databases and web-based applications to improve security, productivity, efficiency and access to real-time data from anywhere. Ignition is a SCADA software platform that uses modern IT practices and has a unique pricing structure, enabling more cost-effective and higher performing SCADA systems.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Emergence of ITOA: An Evolution in IT Monitoring and ManagementHCL Technologies
IT operations analytics(ITOA) plays key role by providing intelligence that makes business sense out of the real-time data being generated by infrastructure components and applications.
The document is an agenda for a Splunk conference session on using Splunk for IT operations. The agenda includes an introduction to Splunk for IT operations, a discussion of Splunk apps to accelerate insights, and a presentation on Splunk IT Service Intelligence. It outlines the growing complexity faced by IT operations and how Splunk provides a platform to index and investigate machine data from any source, in order to improve troubleshooting, monitoring, and gaining operational visibility and insights.
The document provides an overview of Splunk IT Service Intelligence (ITSI). Some key points:
- ITSI makes Splunk "service-aware" and provides insights into IT services to help accelerate customers' path to operational intelligence.
- ITSI provides search-based KPIs, full-fidelity service health monitoring, and leverages Splunk's universal data platform to provide a data-driven approach.
- Core concepts in ITSI include services, KPIs, health scores, service analyzers for monitoring services, glass tables dashboards, and deep dives for investigation.
- Notable events are also generated by correlation searches to indicate service degradation.
Attend to learn from our experts about ways to improve you IT Operational Intelligence by using Splunk for troubleshooting, monitoring and service-level visibility. In this hands-on session we will cover recommended approaches for end-to-end troubleshooting and monitoring across applications, OSes, and devices to resolve problems faster, reduce downtime and improve user satisfaction and customer retention. Topics will include: monitoring critical services, using commonly deployed apps and TAs to gather data for IT infrastructure uses, and using of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
The document discusses real-time data and the PI System for managing it. The PI System collects real-time data from various sources, historizes large volumes of data reliably over long periods, and allows users to find, analyze, deliver, and visualize the data. It provides a comprehensive view of operational information through intuitive visuals to help users make informed decisions.
This document discusses challenges in water management and information management. It describes how the PI system from OSI Software can help water utilities address issues like increased production demands, regulatory requirements, and the need for rapid access to more operational data. PI integrates data from various sources to provide a single view of real-time and historical data. It allows utilities to improve decision making, efficiency, cost management and environmental reporting. The document outlines benefits customers have experienced such as troubleshooting issues more quickly, automating reports, and gaining insights to optimize processes.
SCADA (supervisory control and data acquisition) systems are used to monitor and control industrial processes in many industries. SCADA systems gather data from sensors and input devices, then process and analyze the data to monitor processes, detect issues, and enable control of machines and devices. Modern SCADA systems use technologies like SQL databases and web-based applications to improve security, productivity, efficiency and access to real-time data from anywhere. Ignition is a SCADA software platform that uses modern IT practices and has a unique pricing structure, enabling more cost-effective and higher performing SCADA systems.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Emergence of ITOA: An Evolution in IT Monitoring and ManagementHCL Technologies
IT operations analytics(ITOA) plays key role by providing intelligence that makes business sense out of the real-time data being generated by infrastructure components and applications.
“Lights Out”Configuration using Tivoli Netcool AutoDiscovery ToolsAntonio Rolle
Review why a CMDB is essential to and is the foundation of your BSM strategy
Outline the known challenges that require planning at the outset of a CMDB initiative
Drill down into the approach and lessons learned in the initial stages of a CMDB rollout for one of the largest financial institutions in North America
- Synergy is Western Australia's largest electricity generator and retailer with over 1,300 staff across 5 power stations and 20 sites. They supply over 1 million customers.
- Synergy implemented the OSIsoft PI System as a central information platform to store and analyze operational data across sites to increase efficiency, optimize asset use, and capture existing operational knowledge as aging workers retire.
- A key user group was established to align system implementation to business needs and identify benefits initiatives. Several initiatives have already realized over $2.5 million in projected annual savings with a long term target of $6.97 million.
Splunk Webinar: Verwandeln Sie Datensilos in Operational IntelligenceGeorg Knon
This document provides an overview and agenda for a Splunk presentation on operational intelligence. It introduces Matthias Maier and Rene Siekermann as today's speakers and includes a safe harbor statement. The agenda covers an overview of operational intelligence, a live demo, use case, and roadmap. It also provides a company overview of Splunk including its products, customers, and ability to collect and analyze machine data from various sources to provide insights.
IBM Netcool Operations Insight combines proven Operations Management and Alarm consolidation capabilities with innovative analytics to help clients empower their IT operations staff to rapidly identify, isolate and resolve problems before they impact their company's business services
The document discusses how Jazz for Service Management can help integrate data from different sources to create a unified view. It does this through linked data and open services that allow for plug-and-play integration across tools from multiple vendors. This simplifies integration and enables things like dashboards, reports, and mobile access using common standards.
Enterprise resource planning (ERP) systems are critical to many companies' operations but are known for failed implementations and high maintenance costs. ERP tracks financial and operational data across departments. Experts predict ERP will evolve in the next two years to be simpler to deploy through cloud computing, have improved user interfaces tailored to different user roles, and incorporate advanced analytics to allow faster, more informed business decisions. Vendors will offer more modular systems and integration between cloud and on-premise ERP to give customers more flexibility.
SmartCloud Monitoring and Capacity PlanningIBM Danmark
This document discusses IBM's SmartCloud Monitoring product. It begins with an agenda that covers health dashboards, predictive analytics, capacity planning, and reporting. It then provides details on the key features of SmartCloud Monitoring, including holistic monitoring of virtualization platforms, predictive trending using performance analytics, and policy-driven capacity planning to optimize workload placement and reduce costs. Screenshots and examples are provided to demonstrate the product's dashboards, predictive capabilities, and capacity planning features.
A high-level overview of LogicMonitor; the leading SaaS-based hybrid infrastructure performance monitoring solution on the market, changing the way enterprise organisations monitor dynamic, multi-cloud environments. Giving you hosted monitoring for your entire stack - servers, networks, containers, storage, applications, virtualisation, and cloud - from a single pane of glass. No dedicated servers required!
If you want to talk AIOps, automation, and where our industry is going please hit me up with a message. I want to learn about you guys and what technology means for you!
Run Book Automation: Why All Roads Lead to Itelliando dias
- Run book automation (RBA) is an approach to automating IT processes across different tools and functions through standardized workflows.
- RBA provides benefits like reducing manual work, improving consistency and responsiveness, and integrating existing IT management tools.
- NetIQ Aegis is a software platform that models, automates, measures, and improves IT processes and run books through integrating various IT management tools and correlating events to trigger automated workflows.
APPCLARITY provides a single, accurate view of the software installed and active across the enterprise. It is the fastest, most cost-effective way to establish visibility and control of your software landscape and spend. Maximize savings and secure your software using 1E’s App Clarity.
IBM Netcool: Smarter Energy and Utilities 130910Mark Anderson
This document discusses IBM's Netcool software for monitoring and managing intelligent utility networks in near real-time. It notes challenges facing utilities like increased regulatory requirements, aging infrastructure, and distributed energy resources. It then outlines IBM's experience working with global utilities and its utility solution centers. Key focus areas are improving operational efficiency while meeting regulations and addressing network convergence challenges. The document provides utility customer examples and discusses potential topics for further discussion.
Partner Transformation for Hybrid Cloud ManagementVistara
This document discusses how partners can manage hybrid cloud environments and move to providing managed cloud services using the Vistara platform. It provides an example use case of using Vistara to manage an application with components across different cloud providers. It also outlines how partners can use Vistara's capabilities like service mapping, remote access, alert management and reporting to manage hybrid environments and transform their business to provide higher value managed cloud services.
The document discusses Splunk IT Service Intelligence, a solution from Splunk that provides data-driven service insights for IT operations. It allows monitoring of key performance indicators (KPIs) across different technical services to detect problems and improve service operations. Some key capabilities include deploying a flexible solution quickly, transforming IT monitoring with machine learning-based anomaly detection and adaptive thresholds, and redefining the role of IT through data-driven service visibility and insights.
Fantastic Slide on z-Operations Analytics Solution from IBMLuigi Tommaseo
IBM Netcool Operations Insight provides modern dashboards and full mobile access to visualize operations performance and health. It integrates out of the box with common systems and has analytics to increase the value of events. Its use resulted in a 98% reduction in critical events, a 30% reduction in events passed to operations in March 2015, almost a 50% reduction in repeating events, and a 90% reduction for known event classes, improving staff focus and utilization.
Get your Service Intelligence off to a Flying StartSplunk
The document provides guidance to customers on getting started with Splunk IT Service Intelligence. It recommends bringing subject experts together to identify a problem worth solving, such as issues impacting critical business services. It also suggests designing service models before configuring tools to help map business, application, and infrastructure layers and define key performance indicators. The document offers to help customers with workshops, assessments, and best practices to maximize their investment in Splunk IT Service Intelligence.
Dow Jones used a proprietary log monitoring solution that was unreliable, difficult to upgrade, inflexible, and expensive. They chose Splunk to address these challenges, gaining real-time log monitoring, flexibility, scalability, and cost reduction. Initial success was seen in reduced mean time to resolve issues and increased incident detection. Splunk has since seen wide adoption across their infrastructure, operations, development, and security teams.
The document provides an overview of Splunk for IT operations (ITOps). It begins with an agenda for the presentation and discusses the increasing complexity facing IT operations. Splunk is introduced as an industry-leading platform for machine data that can ingest data from any source. The presentation describes how Splunk turns machine data into operational intelligence through search, investigation, proactive monitoring, and visibility. It highlights Splunk apps and add-ons that accelerate insights and the Splunk IT Service Intelligence product. The presentation concludes with a customer success story and information about the annual Splunk .conf user conference.
The document discusses Splunk IT Service Intelligence, a solution from Splunk for monitoring IT services. It provides real-time insights into key performance indicators (KPIs) for defined IT services. The solution allows customers to quickly gain visibility into the health and performance of critical services through dashboards, alerts and reports. Case studies show how Splunk IT Service Intelligence has helped customers reduce incident tickets, gain unified insights across their IT operations and support proactive, service-level monitoring.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Learn from our experts about ways to improve you IT Operational Intelligence by using Splunk for troubleshooting, monitoring and service-level visibility. In this hands-on session we will cover recommended approaches for end-to-end troubleshooting and monitoring across applications, OSes, and devices to resolve problems faster, reduce downtime and improve user satisfaction and customer retention. Topics will include: monitoring critical services, using commonly deployed apps and TAs to gather data for IT infrastructure uses, and using of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
“Lights Out”Configuration using Tivoli Netcool AutoDiscovery ToolsAntonio Rolle
Review why a CMDB is essential to and is the foundation of your BSM strategy
Outline the known challenges that require planning at the outset of a CMDB initiative
Drill down into the approach and lessons learned in the initial stages of a CMDB rollout for one of the largest financial institutions in North America
- Synergy is Western Australia's largest electricity generator and retailer with over 1,300 staff across 5 power stations and 20 sites. They supply over 1 million customers.
- Synergy implemented the OSIsoft PI System as a central information platform to store and analyze operational data across sites to increase efficiency, optimize asset use, and capture existing operational knowledge as aging workers retire.
- A key user group was established to align system implementation to business needs and identify benefits initiatives. Several initiatives have already realized over $2.5 million in projected annual savings with a long term target of $6.97 million.
Splunk Webinar: Verwandeln Sie Datensilos in Operational IntelligenceGeorg Knon
This document provides an overview and agenda for a Splunk presentation on operational intelligence. It introduces Matthias Maier and Rene Siekermann as today's speakers and includes a safe harbor statement. The agenda covers an overview of operational intelligence, a live demo, use case, and roadmap. It also provides a company overview of Splunk including its products, customers, and ability to collect and analyze machine data from various sources to provide insights.
IBM Netcool Operations Insight combines proven Operations Management and Alarm consolidation capabilities with innovative analytics to help clients empower their IT operations staff to rapidly identify, isolate and resolve problems before they impact their company's business services
The document discusses how Jazz for Service Management can help integrate data from different sources to create a unified view. It does this through linked data and open services that allow for plug-and-play integration across tools from multiple vendors. This simplifies integration and enables things like dashboards, reports, and mobile access using common standards.
Enterprise resource planning (ERP) systems are critical to many companies' operations but are known for failed implementations and high maintenance costs. ERP tracks financial and operational data across departments. Experts predict ERP will evolve in the next two years to be simpler to deploy through cloud computing, have improved user interfaces tailored to different user roles, and incorporate advanced analytics to allow faster, more informed business decisions. Vendors will offer more modular systems and integration between cloud and on-premise ERP to give customers more flexibility.
SmartCloud Monitoring and Capacity PlanningIBM Danmark
This document discusses IBM's SmartCloud Monitoring product. It begins with an agenda that covers health dashboards, predictive analytics, capacity planning, and reporting. It then provides details on the key features of SmartCloud Monitoring, including holistic monitoring of virtualization platforms, predictive trending using performance analytics, and policy-driven capacity planning to optimize workload placement and reduce costs. Screenshots and examples are provided to demonstrate the product's dashboards, predictive capabilities, and capacity planning features.
A high-level overview of LogicMonitor; the leading SaaS-based hybrid infrastructure performance monitoring solution on the market, changing the way enterprise organisations monitor dynamic, multi-cloud environments. Giving you hosted monitoring for your entire stack - servers, networks, containers, storage, applications, virtualisation, and cloud - from a single pane of glass. No dedicated servers required!
If you want to talk AIOps, automation, and where our industry is going please hit me up with a message. I want to learn about you guys and what technology means for you!
Run Book Automation: Why All Roads Lead to Itelliando dias
- Run book automation (RBA) is an approach to automating IT processes across different tools and functions through standardized workflows.
- RBA provides benefits like reducing manual work, improving consistency and responsiveness, and integrating existing IT management tools.
- NetIQ Aegis is a software platform that models, automates, measures, and improves IT processes and run books through integrating various IT management tools and correlating events to trigger automated workflows.
APPCLARITY provides a single, accurate view of the software installed and active across the enterprise. It is the fastest, most cost-effective way to establish visibility and control of your software landscape and spend. Maximize savings and secure your software using 1E’s App Clarity.
IBM Netcool: Smarter Energy and Utilities 130910Mark Anderson
This document discusses IBM's Netcool software for monitoring and managing intelligent utility networks in near real-time. It notes challenges facing utilities like increased regulatory requirements, aging infrastructure, and distributed energy resources. It then outlines IBM's experience working with global utilities and its utility solution centers. Key focus areas are improving operational efficiency while meeting regulations and addressing network convergence challenges. The document provides utility customer examples and discusses potential topics for further discussion.
Partner Transformation for Hybrid Cloud ManagementVistara
This document discusses how partners can manage hybrid cloud environments and move to providing managed cloud services using the Vistara platform. It provides an example use case of using Vistara to manage an application with components across different cloud providers. It also outlines how partners can use Vistara's capabilities like service mapping, remote access, alert management and reporting to manage hybrid environments and transform their business to provide higher value managed cloud services.
The document discusses Splunk IT Service Intelligence, a solution from Splunk that provides data-driven service insights for IT operations. It allows monitoring of key performance indicators (KPIs) across different technical services to detect problems and improve service operations. Some key capabilities include deploying a flexible solution quickly, transforming IT monitoring with machine learning-based anomaly detection and adaptive thresholds, and redefining the role of IT through data-driven service visibility and insights.
Fantastic Slide on z-Operations Analytics Solution from IBMLuigi Tommaseo
IBM Netcool Operations Insight provides modern dashboards and full mobile access to visualize operations performance and health. It integrates out of the box with common systems and has analytics to increase the value of events. Its use resulted in a 98% reduction in critical events, a 30% reduction in events passed to operations in March 2015, almost a 50% reduction in repeating events, and a 90% reduction for known event classes, improving staff focus and utilization.
Get your Service Intelligence off to a Flying StartSplunk
The document provides guidance to customers on getting started with Splunk IT Service Intelligence. It recommends bringing subject experts together to identify a problem worth solving, such as issues impacting critical business services. It also suggests designing service models before configuring tools to help map business, application, and infrastructure layers and define key performance indicators. The document offers to help customers with workshops, assessments, and best practices to maximize their investment in Splunk IT Service Intelligence.
Dow Jones used a proprietary log monitoring solution that was unreliable, difficult to upgrade, inflexible, and expensive. They chose Splunk to address these challenges, gaining real-time log monitoring, flexibility, scalability, and cost reduction. Initial success was seen in reduced mean time to resolve issues and increased incident detection. Splunk has since seen wide adoption across their infrastructure, operations, development, and security teams.
The document provides an overview of Splunk for IT operations (ITOps). It begins with an agenda for the presentation and discusses the increasing complexity facing IT operations. Splunk is introduced as an industry-leading platform for machine data that can ingest data from any source. The presentation describes how Splunk turns machine data into operational intelligence through search, investigation, proactive monitoring, and visibility. It highlights Splunk apps and add-ons that accelerate insights and the Splunk IT Service Intelligence product. The presentation concludes with a customer success story and information about the annual Splunk .conf user conference.
The document discusses Splunk IT Service Intelligence, a solution from Splunk for monitoring IT services. It provides real-time insights into key performance indicators (KPIs) for defined IT services. The solution allows customers to quickly gain visibility into the health and performance of critical services through dashboards, alerts and reports. Case studies show how Splunk IT Service Intelligence has helped customers reduce incident tickets, gain unified insights across their IT operations and support proactive, service-level monitoring.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Learn from our experts about ways to improve you IT Operational Intelligence by using Splunk for troubleshooting, monitoring and service-level visibility. In this hands-on session we will cover recommended approaches for end-to-end troubleshooting and monitoring across applications, OSes, and devices to resolve problems faster, reduce downtime and improve user satisfaction and customer retention. Topics will include: monitoring critical services, using commonly deployed apps and TAs to gather data for IT infrastructure uses, and using of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
The document provides an overview of Splunk for IT operations (ITOps). It discusses how Splunk can help organizations address escalating IT complexity and issues plaguing IT operations. It introduces Splunk IT Service Intelligence, which provides data-driven service insights for root-cause isolation and improved service operations. Key concepts explained include what a service is, key performance indicators (KPIs), and service health scores. The document also highlights capabilities like service analyzer, glass tables, deep dives, multi-KPI alerts and notable events. Customer stories are presented on how enterprises use Splunk for increased uptime, reduced mean time to resolution, optimized capacity and more.
Come and learn from our experts on ways to improve you IT Operational Visibility by using Splunk for monitoring environment health. In this hands-on session we will cover recommended approaches for end to end monitoring, across applications, OSes, and devices. Topics will include: critical services to monitor, use of the Splunk Common Information Model (CIM) for cross-dataset normalization, commonly deployed apps and TAs to gather data for IT infrastructure uses, and use of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
Attend to learn from our experts about ways to improve you IT Operational Intelligence by using Splunk for troubleshooting, monitoring and service-level visibility. In this hands-on session we will cover recommended approaches for end-to-end troubleshooting and monitoring across applications, OSes, and devices to resolve problems faster, reduce downtime and improve user satisfaction and customer retention. Topics will include: monitoring critical services, using commonly deployed apps and TAs to gather data for IT infrastructure uses, and using of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
Come and learn from our experts on ways to improve you IT Operational Visibility by using Splunk for monitoring environment health. In this hands-on session we will cover recommended approaches for end-to-end monitoring, across applications, OSes, and devices. Topics will include: critical services to monitor, use of the Splunk Common Information Model (CIM) for cross-dataset normalization, commonly deployed apps and TAs to gather data for IT infrastructure uses, and use of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
Splunk IT Service Intelligence is a solution that provides end-to-end service visibility, reduces time to problem resolution, and allows for proactive management of IT health. It introduces a data-centric approach to service monitoring and analytics built on the Splunk platform. Key benefits include unified data insights across IT silos, easy access to actionable troubleshooting information through dynamic service models and customizable visualizations, and early warning on deviations through correlated KPI monitoring.
Splunk IT Service Intelligence for NationwideSplunk
Splunk IT Service Intelligence is a next-generation monitoring and analytics solution that provides new levels of visibility into the health and key performance indicators of IT services.
Splunk Discovery: Warsaw 2018 - Reimagining IT with Service IntelligenceSplunk
Presented at Splunk Discovery Warsaw 2018:
What's Service Intelligence and Why You Should Care
Introduction to Splunk IT Service Intelligence
IT Service Intelligence Key Concepts
Demo
The document is a presentation about using Splunk for IT operations. It demonstrates how Splunk can be used to monitor applications and services, correlate issues across different tiers, create tickets and alerts when issues arise, and provide operational visibility and intelligence. Live demonstrations show searching log data to diagnose a webstore issue, visualizing applications and services, and setting up an alert to be proactively notified of database query performance problems.
SplunkLive! Utrecht - Splunk for IT Operations - Rick FitzSplunk
This document discusses how increasing IT complexity from technologies like virtualization, SaaS applications, and custom applications has made IT operations more difficult. It presents Splunk as a solution for capturing data from all IT systems and applications in order to perform operational analytics. This allows organizations to gain insights across their IT infrastructure and applications for tasks like root cause analysis, capacity planning, security monitoring, and service level reporting. The document highlights some of Splunk's key capabilities and differentiators like indexing data once for multiple uses, scaling to large environments, and providing a fast time to value. It also includes two customer examples of how Credit Suisse and Surrey Satellite have benefited from using Splunk for IT operations.
Getting Started With Splunk It Service IntelligenceSplunk
Are you currently using Splunk to troubleshoot and monitor your IT environment? Do you want more out of Splunk but don’t know how?
Here’s your chance to learn more about Splunk IT Service Intelligence (Splunk ITSI) and get hands-on with it for the very first time.
Splunk Webinar: IT Operations Demo für Troubleshooting & DashboardingGeorg Knon
This document provides an overview of Splunk's IT operations software. It discusses the challenges facing IT operations, including siloed tools and reactive problem solving. It presents Splunk as a solution, with its ability to index and analyze machine data from any source in real-time. Key benefits highlighted include faster troubleshooting to reduce downtime, proactive monitoring to address issues before they become problems, and increased operational visibility across the IT environment. The document concludes with a demonstration of Splunk's IT service intelligence capabilities.
This document provides an overview and comparison of SaaS (Software as a Service) vs on-premise business intelligence (BI) solutions. It discusses the history and components of cloud computing including infrastructure, platforms, and software as a service. Examples are given of both on-premise and SaaS BI solutions. Considerations for choosing between the options include security, data volumes, customization needs, integration requirements, and desire for competitive advantage. Both approaches have ongoing costs associated with support and maintenance.
Design, Build and Map IT and Business Services in SplunkSplunk
This document provides an overview of how to design, build, and map IT and business services in Splunk. It discusses identifying critical business services and problems, collaborating with subject matter experts to design service models, and using Splunk's service intelligence capabilities like glass tables and visualizations to gain insights. An example problem for a company called Buttercup Games is presented, showing how to map their supply chain services and key performance indicators to help address frequent issues impacting customer experience and revenue. The document promotes harnessing organizational knowledge through a collaborative workshop with Splunk to define methods for proactive monitoring, reduced risk, faster resolution, and increased performance of important business services.
Daten getriebene Service Intelligence mit Splunk ITSISplunk
Service Intelligence Modelle sind am effektivsten, wenn Sie auch mit speziellen Geschäftszielen und Initiativen verbunden sind und wenn sie kontinuierlich diese Zielerreichung messen. In dieser Session behandeln wir Best Practices und Techniken, um Ihre Service Intelligence Initiativen voranzutreiben. Wir werden ein effektives Serivce Intelligence Modele näher analysieren und dann ein Beispiel Modell entwerfen, mit dem sich die Geschäftsziele erreichen lassen und auch die Ziele für den Gschäftsmehrwert messen lassen.
Similar to Gov & Education Day 2015 - IT Service Intelligence (20)
.conf Go 2023 - Raiffeisen Bank InternationalSplunk
This document discusses standardizing security operations procedures (SOPs) to increase efficiency and automation. It recommends storing SOPs in a code repository for versioning and referencing them in workbooks which are lists of standard tasks to follow for investigations. The goal is to have investigation playbooks in the security orchestration, automation and response (SOAR) tool perform the predefined investigation steps from the workbooks to automate incident response. This helps analysts automate faster without wasting time by having standard, vendor-agnostic procedures.
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...Splunk
.conf Go 2023 presentation:
"Das passende Rezept für die digitale (Security) Revolution zur Telematik Infrastruktur 2.0 im Gesundheitswesen?"
Speaker: Stefan Stein -
Teamleiter CERT | gematik GmbH M.Eng. IT-Sicherheit & Forensik,
doctorate student at TH Brandenburg & Universität Dresden
El documento describe la transición de Cellnex de un Centro de Operaciones de Seguridad (SOC) a un Equipo de Respuesta a Incidentes de Seguridad (CSIRT). La transición se debió al crecimiento de Cellnex y la necesidad de automatizar procesos y tareas para mejorar la eficiencia. Cellnex implementó Splunk SIEM y SOAR para automatizar la creación, remediación y cierre de incidentes. Esto permitió al personal concentrarse en tareas estratégicas y mejorar KPIs como tiempos de resolución y correos electrónicos anal
conf go 2023 - El camino hacia la ciberseguridad (ABANCA)Splunk
Este documento resume el recorrido de ABANCA en su camino hacia la ciberseguridad con Splunk, desde la incorporación de perfiles dedicados en 2016 hasta convertirse en un centro de monitorización y respuesta con más de 1TB de ingesta diaria y 350 casos de uso alineados con MITRE ATT&CK. También describe errores cometidos y soluciones implementadas, como la normalización de fuentes y formación de operadores, y los pilares actuales como la automatización, visibilidad y alineación con MITRE ATT&CK. Por último, señala retos
Splunk - BMW connects business and IT with data driven operations SRE and O11ySplunk
BMW is defining the next level of mobility - digital interactions and technology are the backbone to continued success with its customers. Discover how an IT team is tackling the journey of business transformation at scale whilst maintaining (and showing the importance of) business and IT service availability. Learn how BMW introduced frameworks to connect business and IT, using real-time data to mitigate customer impact, as Michael and Mark share their experience in building operations for a resilient future.
The document is a presentation on cyber security trends and Splunk security products from Matthias Maier, Product Marketing Director for Security at Splunk. The presentation covers trends in security operations like the evolution of SOCs, new security roles, and data-centric security approaches. It also provides updates on Splunk's security portfolio including recognition as a leader in SIEM by Gartner and growth in the SIEM market. Maier highlights some breakout sessions from the conference on topics like asset defense, machine learning, and building detections.
Data foundations building success, at city scale – Imperial College LondonSplunk
Universities have more in common with modern cities than traditional places of learning. This mini city needs to empower its citizens to thrive and achieve their ambitions. Operationalising data is key to building critical services; from understanding complex IT estates for smarter decision-making to robust security and a more reliable, resilient student experience. Juan will share his experience in building data foundations for a resilient future whilst enabling digital transformation at Imperial College London.
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...Splunk
Learn how Vodafone has provided end-to-end visibility across services by building an Operational Analytics Platform. In this session, you will hear how Stefan and his team manage legacy, on premise, hybrid and public cloud services, and how they are providing a platform for complex triage and debugging to tackle use cases across Vodafone’s extensive ecosystem.
.italo operates an Essential Service by connecting more than 100 million people annually across Italy with its super fast and secure railway. And CISO Enrico Maresca has been on a whirlwind journey of his own.
Formerly a Cyber Security Engineer, Enrico started at .italo as an IT Security Manager. One year later, he was promoted to CISO and tasked with building out – and significantly increasing the maturity level – of the SOC. The result was a huge step forward for .italo.
So how did he successfully achieve this ambitious ask? Join Enrico as he reveals the key insights and lessons learned in his SOC journey, including:
Top challenges faced in improving security posture
Key KPIs implemented in order to measure success
Strategies and approaches applied in the SOC
How MITRE ATT&CK and Splunk Enterprise Security were utilised
Next steps in their maturity journey ahead
This document summarizes a presentation about observability using Splunk. It includes an agenda introducing observability and why Splunk for observability. It discusses the need for modernization initiatives in companies and the thousands of changes required. It presents that Splunk provides end-to-end visibility across metrics, traces and logs to detect, troubleshoot and optimize systems. It shares a customer case study of Accenture using Splunk observability in their hybrid cloud environment. Finally, it concludes that observability with Splunk can drive results like reduced downtime and faster innovation.
This document contains slides from a Splunk presentation covering the following topics:
- Updated Splunk logo and information about meetings in Zurich and sales engineering leads
- Ideas for confused or concerned human figures in design concepts
- Three buckets of challenges around websites slowing, apps being down, and supply chain issues
- Accelerating mean time to detect, identify, respond and resolve through cyber resilience with Splunk
- Unifying security, IT and DevOps teams
- Splunk's technology vision focusing on customer experience, hybrid/edge, unleashing data lakes, and ubiquitous machine learning
- Gaining operational resilience through correlating infrastructure, security, application and user data with business outcomes
This document summarizes a presentation about Splunk's platform. It discusses Splunk's mission of helping customers create value faster with insights from their data. It provides statistics on Splunk's daily ingest and users. It highlights examples of how Splunk has helped customers in areas like internet messaging and convergent services. It also discusses upcoming challenges and new capabilities in Splunk like federated search, flexible indexing, ingest actions, improved data onboarding and management, and increased platform resilience and security.
The document appears to be a presentation from Splunk on security topics. It includes sections on cyber security resilience, the data-centric modern SOC, application monitoring at scale, threat modeling, security monitoring journeys, self-service Splunk infrastructure, the top 3 CISO priorities of risk based alerting, use case development, a security content repository, security PVP (posture, vision, and planning) and maturity assessment, and concludes with an overview of how Splunk can provide end-to-end visibility across an organization.
SMS API Integration in Saudi Arabia| Best SMS API ServiceYara Milbes
Discover the benefits and implementation of SMS API integration in the UAE and Middle East. This comprehensive guide covers the importance of SMS messaging APIs, the advantages of bulk SMS APIs, and real-world case studies. Learn how CEQUENS, a leader in communication solutions, can help your business enhance customer engagement and streamline operations with innovative CPaaS, reliable SMS APIs, and omnichannel solutions, including WhatsApp Business. Perfect for businesses seeking to optimize their communication strategies in the digital age.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Atelier - Innover avec l’IA Générative et les graphes de connaissancesNeo4j
Atelier - Innover avec l’IA Générative et les graphes de connaissances
Allez au-delà du battage médiatique autour de l’IA et découvrez des techniques pratiques pour utiliser l’IA de manière responsable à travers les données de votre organisation. Explorez comment utiliser les graphes de connaissances pour augmenter la précision, la transparence et la capacité d’explication dans les systèmes d’IA générative. Vous partirez avec une expérience pratique combinant les relations entre les données et les LLM pour apporter du contexte spécifique à votre domaine et améliorer votre raisonnement.
Amenez votre ordinateur portable et nous vous guiderons sur la mise en place de votre propre pile d’IA générative, en vous fournissant des exemples pratiques et codés pour démarrer en quelques minutes.
Graspan: A Big Data System for Big Code AnalysisAftab Hussain
We built a disk-based parallel graph system, Graspan, that uses a novel edge-pair centric computation model to compute dynamic transitive closures on very large program graphs.
We implement context-sensitive pointer/alias and dataflow analyses on Graspan. An evaluation of these analyses on large codebases such as Linux shows that their Graspan implementations scale to millions of lines of code and are much simpler than their original implementations.
These analyses were used to augment the existing checkers; these augmented checkers found 132 new NULL pointer bugs and 1308 unnecessary NULL tests in Linux 4.4.0-rc5, PostgreSQL 8.3.9, and Apache httpd 2.2.18.
- Accepted in ASPLOS ‘17, Xi’an, China.
- Featured in the tutorial, Systemized Program Analyses: A Big Data Perspective on Static Analysis Scalability, ASPLOS ‘17.
- Invited for presentation at SoCal PLS ‘16.
- Invited for poster presentation at PLDI SRC ‘16.
What is Augmented Reality Image Trackingpavan998932
Augmented Reality (AR) Image Tracking is a technology that enables AR applications to recognize and track images in the real world, overlaying digital content onto them. This enhances the user's interaction with their environment by providing additional information and interactive elements directly tied to physical images.
Takashi Kobayashi and Hironori Washizaki, "SWEBOK Guide and Future of SE Education," First International Symposium on the Future of Software Engineering (FUSE), June 3-6, 2024, Okinawa, Japan
A Study of Variable-Role-based Feature Enrichment in Neural Models of CodeAftab Hussain
Understanding variable roles in code has been found to be helpful by students
in learning programming -- could variable roles help deep neural models in
performing coding tasks? We do an exploratory study.
- These are slides of the talk given at InteNSE'23: The 1st International Workshop on Interpretability and Robustness in Neural Software Engineering, co-located with the 45th International Conference on Software Engineering, ICSE 2023, Melbourne Australia
Neo4j - Product Vision and Knowledge Graphs - GraphSummit ParisNeo4j
Dr. Jesús Barrasa, Head of Solutions Architecture for EMEA, Neo4j
Découvrez les dernières innovations de Neo4j, et notamment les dernières intégrations cloud et les améliorations produits qui font de Neo4j un choix essentiel pour les développeurs qui créent des applications avec des données interconnectées et de l’IA générative.
Measures in SQL (SIGMOD 2024, Santiago, Chile)Julian Hyde
SQL has attained widespread adoption, but Business Intelligence tools still use their own higher level languages based upon a multidimensional paradigm. Composable calculations are what is missing from SQL, and we propose a new kind of column, called a measure, that attaches a calculation to a table. Like regular tables, tables with measures are composable and closed when used in queries.
SQL-with-measures has the power, conciseness and reusability of multidimensional languages but retains SQL semantics. Measure invocations can be expanded in place to simple, clear SQL.
To define the evaluation semantics for measures, we introduce context-sensitive expressions (a way to evaluate multidimensional expressions that is consistent with existing SQL semantics), a concept called evaluation context, and several operations for setting and modifying the evaluation context.
A talk at SIGMOD, June 9–15, 2024, Santiago, Chile
Authors: Julian Hyde (Google) and John Fremlin (Google)
https://doi.org/10.1145/3626246.3653374
Do you want Software for your Business? Visit Deuglo
Deuglo has top Software Developers in India. They are experts in software development and help design and create custom Software solutions.
Deuglo follows seven steps methods for delivering their services to their customers. They called it the Software development life cycle process (SDLC).
Requirement — Collecting the Requirements is the first Phase in the SSLC process.
Feasibility Study — after completing the requirement process they move to the design phase.
Design — in this phase, they start designing the software.
Coding — when designing is completed, the developers start coding for the software.
Testing — in this phase when the coding of the software is done the testing team will start testing.
Installation — after completion of testing, the application opens to the live server and launches!
Maintenance — after completing the software development, customers start using the software.
E-Invoicing Implementation: A Step-by-Step Guide for Saudi Arabian CompaniesQuickdice ERP
Explore the seamless transition to e-invoicing with this comprehensive guide tailored for Saudi Arabian businesses. Navigate the process effortlessly with step-by-step instructions designed to streamline implementation and enhance efficiency.
Microservice Teams - How the cloud changes the way we workSven Peters
A lot of technical challenges and complexity come with building a cloud-native and distributed architecture. The way we develop backend software has fundamentally changed in the last ten years. Managing a microservices architecture demands a lot of us to ensure observability and operational resiliency. But did you also change the way you run your development teams?
Sven will talk about Atlassian’s journey from a monolith to a multi-tenanted architecture and how it affected the way the engineering teams work. You will learn how we shifted to service ownership, moved to more autonomous teams (and its challenges), and established platform and enablement teams.
Unveiling the Advantages of Agile Software Development.pdfbrainerhub1
Learn about Agile Software Development's advantages. Simplify your workflow to spur quicker innovation. Jump right in! We have also discussed the advantages.
WhatsApp offers simple, reliable, and private messaging and calling services for free worldwide. With end-to-end encryption, your personal messages and calls are secure, ensuring only you and the recipient can access them. Enjoy voice and video calls to stay connected with loved ones or colleagues. Express yourself using stickers, GIFs, or by sharing moments on Status. WhatsApp Business enables global customer outreach, facilitating sales growth and relationship building through showcasing products and services. Stay connected effortlessly with group chats for planning outings with friends or staying updated on family conversations.
UI5con 2024 - Boost Your Development Experience with UI5 Tooling ExtensionsPeter Muessig
The UI5 tooling is the development and build tooling of UI5. It is built in a modular and extensible way so that it can be easily extended by your needs. This session will showcase various tooling extensions which can boost your development experience by far so that you can really work offline, transpile your code in your project to use even newer versions of EcmaScript (than 2022 which is supported right now by the UI5 tooling), consume any npm package of your choice in your project, using different kind of proxies, and even stitching UI5 projects during development together to mimic your target environment.
Need for Speed: Removing speed bumps from your Symfony projects ⚡️Łukasz Chruściel
No one wants their application to drag like a car stuck in the slow lane! Yet it’s all too common to encounter bumpy, pothole-filled solutions that slow the speed of any application. Symfony apps are not an exception.
In this talk, I will take you for a spin around the performance racetrack. We’ll explore common pitfalls - those hidden potholes on your application that can cause unexpected slowdowns. Learn how to spot these performance bumps early, and more importantly, how to navigate around them to keep your application running at top speed.
We will focus in particular on tuning your engine at the application level, making the right adjustments to ensure that your system responds like a well-oiled, high-performance race car.
2. Agenda
Introduction to Splunk IT Service Intelligence (ITSI)
What is a Service?
The value of Splunk ITSI: See the forest and the trees
Product Highlights Demo
Wrap Up
LUNCH!
2
3. Escalating IT Complexity…
SERVERS STORAGE NETWORKING
VITUALIZATION
INFRASTRUCTURE
APPLICATIONS
PACKAGED
APPLICATIONS
CUSTOM
APPLICATIONS
Identity
VPN
IP Phone
HR
Email
Finance
App Svr
DB
Web Svr SaaS/PaaS
IaaS
3
4. … Plaguing IT Operations
4
Complex, silo-based technologies
Disconnected and outdated point solutions
Reactive brute-force problem resolution
Over 80% of time spent maintaining vs. innovating
5. Why Another Splunk Solution?
5
Data-centric approach is needed
Service context maximizes Splunk value
Integrated solution accelerates customer successes
7. What is a “Service”?
(and other fundamental concepts)
8. What is a Service?
Service
Requests
Responses
In ITSI, a Service is a logical group of technology components that a user
deems need to be monitored together.
It can often be generalized as a “black box” which we send requests, and
expect responses
8
9. What is a Service?
DNS
Requests
Responses
Technical Services
Auth
Requests
Responses
Web
Requests
Responses
Services can be lower level (technical)…
9
10. What is a Service?
DNS
Requests
Responses
Technical Services
Customer
Transactions
Requests
Responses
Business Services
Auth
Requests
Responses
Web
Requests
Responses
Support Desk
Requests
Responses
But services may also be higher level (business).
10
11. What is a Service?
Packet Network
Hypervisor and Hosts
RBMDBs
Storage Tier
API Services
Web Services
CustomerTransactions
Mobile
API/Middleware
PartnerPortal
DNS
Services encompass multiple tiers of the IT domain.
Services may also depend upon other services.
11
12. What is a KPI?
DNS
Requests
Responses
KPI: Number of requests
KPI: Error rate
KPI: Average response time
KPI: Servicer CPU load
KPI: Server network I/F errors
Customer
Transactions
Requests
Responses
KPI: Number of transactions
KPI: Error rate
KPI: Average response time
KPI: Count of Incident Tickets
KPI: Synthetic Transx Health
KPIs and Health scores constitute the means by which
Services are monitored.
12
13. Key Performance Indicators (KPIs)
13
A Key Performance Indicator (KPI) is a Splunk saved search created within the
ITSI UI that helps monitor a specific field like CPU, Memory, Number of Errors
and so on. KPIs are contained within Services.
14. Service Health Scores
14
A Health score is a score form 0-100 (0 being critical and 100 being normal)
that helps determine the health of a Service. It is calculated based on all KPIs
importance and its status (e.g. green, orange, red), once every minute.
16. Achieve Service Visibility Faster
Service Analyzer
High-level view of services and composite health scores
Glass Tables
Personalized visualizations of your services
Deep Dives
Organized view of performance indicators across silos
Multi KPI Alerts
Correlation rules to generate notable events
Notable Events
Easy-to-understand report on results of correlation searches
Anomaly Detection and Adaptive Thresholds
Machine learning to baseline normal operations and
identify anomalous behavior
16
17. Service Analyzer, Glass Tables, Deep Dives
17
Service Analyzer: Auto generated filterable and tiled view of Service health scores and KPIs
Glass Tables: Customizable free form drawing dashboards to view health scores and KPIs of choice
with visual tools to create context
Deep Dives: Swim lane analysis dashboard to show all those indicators over time for investigations
18. Multi KPI Alerts, Notable Events
18
Multi KPI Alerts: Correlation searches on service degradation
Notable Events: Event framework for Multi KPI Alerts
28. 28
Unified insights: data
integrations from other tools
11,000 to 100s
Reduced incident
tickets
Alerting on service
KPI’s instead of
server performance
Usage baselines to
identify anomalies
Splunk IT Service Intelligence at
29. 29
Server-based to
Services-based
monitoring
Top-down and deep-
dive service insights
200+ services and
1500+ KPIs
monitored
Flexible creation and
modification of
services and KPIs
Alerting on service
KPIs instead of
server performance
Real-time, holistic
and proactive
“client” view
Splunk IT Service Intelligence at
31. Splunk ITSI Expands the Value of Your Data
Platform for Machine Data
Forwarders with Technology Add-Ons Mobile
Stream Servers Storage Hypervisor
Integrations
APM Monitoring
IT Service Intelligence
OS Hypervisor App Server Web Server DB Server Storage Load Balancer
31
32. Key Takeaways
• Rapid Time-to-Value – hours or days vs. weeks – for you and your constituents
• See the forest, trees and leaves (i.e. actionable service intelligence)
– At a glance problem identification – Service Analyzer
– In-context data viz – Glass Tables
– Time-based KPI review/Compare to past trends – Deep Dives
– Proactive alerting – Multi-KPI Alerting
• Service intelligence == Smarter operations
32
NOTE: This is the single customer-facing deck for ITSI through the broader launch at .conf2015 (to be repurposed for analysts & partners as necessary).
Assumptions:
The customer seeing this deck is ALREADY A SPLUNK CUSTOMER
The customer seeing this is a large enterprise (>$1B in revenues) with a complex IT environment, several existing point monitoring solutions and an IT-as-a-Service mentality (has the resources to map IT services and sees the value in doing so)
Here are the target customer criteria:
50GB or more of Enterprise/Cloud license
Understands the concept of IT services
Delivers multiple services to the business
Needs better approach and effective way to map services and KPIs
Likely (but not strictly) larger, more mature IT organizations
In order to solve these evolving needs, a certain class of customers began to leverage the platform and take advantage of the data they already had indexed within Splunk. They built some pretty sophisticated use-cases to improve operational efficiencies. And they way they are doing this is by adding a service perspective to the data they already have in Splunk.
What became apparent as we spoke to those customers was that we have the ability to transform this age-old problem of troubleshooting and monitoring with a new approach driven by machine data. Given our customers had custom built service insights using the data they already had in the platform, it was a natural evolution for us to build an integrated solution based on our customers successes and make Splunk service-aware. This helps our customers to maximize the value they can get from Splunk with a machine data driven approach to monitoring and analytics.
That brings us to Splunk IT Service Intelligence – a packaged solution that enables real-time visibility into services driven by machine data.
Splunk ITSI speeds and simplifies service monitoring and analytics and enables IT to make better, smarter and informed business decisions.
This solution allows you to gain a deep understanding of your services. With Splunk ITSI, you have real-time views into the health of your services, and can use advanced analytics to find patterns, detect anomalies and trends to proactively monitor and address issues.
As a result you have improved service visibility, reduced resolution times, and a transformative approach to monitoring and analytics driven by machine-data.
Available on HOD
A services can literally be sources of data a customer wants to group together to monitor in a single healthscore or just wants to logically group together because they need to be managed by a specific team or needs to be reported in such a way. Services derive their value when KPIs are defined within them or dependencies are defined to other services. Therefore you could have a more abstractly defined service which only depends on other services to derive its own health. E.g. Partner portal is a conceptual service which depends on the API service which in turn has its own KPIs but depends on Web Services. Alternatively you could have Partner portal depend on each and every one in blue, or not even have all the ones in blue and have all the Kpis be inside Partner portal. Everything you see in the diagram above could be a service in ITSI.
A services can literally be sources of data a customer wants to group together to monitor in a single healthscore or just wants to logically group together because they need to be managed by a specific team or needs to be reported in such a way. Services derive their value when KPIs are defined within them or dependencies are defined to other services. Therefore you could have a more abstractly defined service which only depends on other services to derive its own health. E.g. Partner portal is a conceptual service which depends on the API service which in turn has its own KPIs but depends on Web Services. Alternatively you could have Partner portal depend on each and every one in blue, or not even have all the ones in blue and have all the Kpis be inside Partner portal. Everything you see in the diagram above could be a service in ITSI.
A services can literally be sources of data a customer wants to group together to monitor in a single healthscore or just wants to logically group together because they need to be managed by a specific team or needs to be reported in such a way. Services derive their value when KPIs are defined within them or dependencies are defined to other services. Therefore you could have a more abstractly defined service which only depends on other services to derive its own health. E.g. Partner portal is a conceptual service which depends on the API service which in turn has its own KPIs but depends on Web Services. Alternatively you could have Partner portal depend on each and every one in blue, or not even have all the ones in blue and have all the Kpis be inside Partner portal. Everything you see in the diagram above could be a service in ITSI.
A services can literally be sources of data a customer wants to group together to monitor in a single healthscore or just wants to logically group together because they need to be managed by a specific team or needs to be reported in such a way. Services derive their value when KPIs are defined within them or dependencies are defined to other services. Therefore you could have a more abstractly defined service which only depends on other services to derive its own health. E.g. Partner portal is a conceptual service which depends on the API service which in turn has its own KPIs but depends on Web Services. Alternatively you could have Partner portal depend on each and every one in blue, or not even have all the ones in blue and have all the Kpis be inside Partner portal. Everything you see in the diagram above could be a service in ITSI.
A services can literally be sources of data a customer wants to group together to monitor in a single healthscore or just wants to logically group together because they need to be managed by a specific team or needs to be reported in such a way. Services derive their value when KPIs are defined within them or dependencies are defined to other services. Therefore you could have a more abstractly defined service which only depends on other services to derive its own health. E.g. Partner portal is a conceptual service which depends on the API service which in turn has its own KPIs but depends on Web Services. Alternatively you could have Partner portal depend on each and every one in blue, or not even have all the ones in blue and have all the Kpis be inside Partner portal. Everything you see in the diagram above could be a service in ITSI.
KPIs are created by the user and the user has to define which Splunk field to monitor, what stat operations to use (e.g. avg cpu, max cpu etc.), what the thresholds for good bad ugly should be, what the frequency of monitoring that field should be and how important it is towards the health of the service.
Images: KPIs on the left, health scores on the right.
KPIs are created by the user and the user has to define which Splunk field to monitor, what stat operations to use (e.g. avg cpu, max cpu etc.), what the thresholds for good bad ugly should be, what the frequency of monitoring that field should be and how important it is towards the health of the service.
Images: KPIs on the left, health scores on the right.
Here is a list of features that we just walked you through.
In Splunk ITSI, a Service is a logical group of technology components that you need to be monitored together. These can be business centric or technology specific – end-to-end or siloed – however you want to define it. Once you’ve applied that concept, you have all these visualizations that you can leverage Splunk for.
Service Analyzer: Auto-generated filterable and tiled view of service health scores and KPIs
Glass Tables: customizable free form drawing dashboards to view health scores and KPIs of choice with visual tools to create context
Deep dives: swim lane analysis dashboards to show all those indicators over time for investigations
Multi-KPI Alerts: correlation searches on service degradations
Notable Events: event framework for multi-KPI alerts that includes incident workflows and lastly
Anomaly detection and adaptive thresholds: the ability to leverage machine learning to notice early warning signs of failures and determine subtle pattern changes to detect anomalies and employ machine learning to baseline normal operational patterns and adapt thresholds to changing behavior in real-time
These are the 4 main dashboards that are in ITSI, SA is for the quick view and quick filtering to see only the Services and KPIs of choice, Glass table is for those who want to represent their own workflow and want to take the time to make things look pretty. Deep Dive is for the investigative work when things go wrong, Multi KPI alerts is to build alerts for when there is a desire to be alerted by email or just view the notable event review dashboard (like Incident review in ES).
Think ES when talking about notable events. They are nearly identical to ES notable events other than the fact that they are some other fields like Service and the actions you can perform on them are a little different. Like going to Deep Dive or creating ticket in service now. The correlation searches that create these notable events can be designed through the correlation search interface like in ES, or through the Multi KPI alert UI. They are stored in the notable events summary index.
So we also wanted to give users a good way of looking at this data from a dashboarding perspective. So we built two types of visualization, one called Glass Table and one called Deep Dive. Glass Table provides a powerful, clear way to visualize and organize service data across services/silos in a time-series manner. This is the type of visualization that can be projected on a NOC screen as an overview-like dashboard. One of the features of Glass Table is the ability to upload a PNG or other custom image and overlay given KPIs. But we also have a diagraming tool that is internal to the product. The tool allows users to draw basic shapes, add text, and update colors and borders and basic layers. And then add basic searches and choose from any of the pre-configured KPIs. This view is popular for CIOs.
Colors are important(green-good, red-bad)…. Performance issues with the network and the storage layer.
Vodafone is the world’s second largest telecommunications company and provides voice, messaging, data, and fixed communications to over 400 million customers. Vodafone’s offshore IT operations team lacked visibility into the health and performance of the services that were getting rolled out constantly by the project teams, designers and architects in Germany. For example, Vodafone recently rolled out Identity Access Manager, a complex Oracle & WebLogic stack‐based application that governs identity management for Vodafone. Vodafone, an existing Splunk customer, now relies on Splunk IT Service Intelligence to provide its offshore team with the insights they need to support, troubleshoot and monitor services, in real-time. Splunk IT Service Intelligence is integrated with HP Business Service Management and the team can now use the KPIs in IT Service Intelligence to see trends and detect patterns and anomalies, enabling them to act upon that data proactively. With data from Vodafone’s Remedy systems the operations team can also easily see various KPIs including number of open tickets, the status of these tickets and number of impacted users.
With Splunk IT Service Intelligence, Vodafone is able to gain end-to-end visibility of the performance and behavior of their IT services, allowing them to improve the performance and uptime of critical services and reducing the number of incident tickets opened every day from over 11,000 to hundreds, improving customer satisfaction and reducing support costs.
“Splunk IT Service Intelligence gives Vodafone a real-time understanding of how our services are performing overall and at the more granular level," said Oliver Hoppe, solutions architect, Vodafone. "We have KPIs mapped to critical service components and can provide relevant insights to stakeholders across the business, including management, service owners and the security team. The glass table visualizations in Splunk ITSI make it quick and easy to identify and resolve any issues, preventing any impact on our users. Now we can be much more proactive about our services.
Fiserv is a global financial services technology provider behind essential services such as mobile and online banking, payments, risk management, data analytics and core account processing - more than 1 in 3 U.S. financial institutions rely on Fiserv for core processing services. Lacking a consistent monitoring approach and frustrated with too many tools, Fiserv initially deployed Splunk Enterprise to deploy Splunk to collect and process data that can feed into existing incident management process. While Splunk Enterprise was supporting faster troubleshooting and issue resolutions, Fiserv needed a way to quickly react to changing environment conditions to alert and prevent reoccurring events BEFORE they happened. The team was struggling to build Splunk dashboards that surfaced the right information and led to decisive action. Fiserv also needed to perform continual education across business units, across support tiers and across shifts on the latest dashboards that looks for specific client impacting conditions. The team had a mandate to achieve these goals in just 90 days. Enter Splunk IT Service Intelligence – with Splunk ITSI, Fiserv was able to:
Deliver service based monitoring in a much shorter time frame
Empower a tier 1 user with a tool kit to triage and act as a higher tier
Develop model out of a problem review to add new KPIs to roll into the service as a hole.
Easily correlate issues through a drill down and determine cause vs effect and then dive right into the logs
Fiserv leveraged Splunk IT Service Intelligence to enhance their service-based monitoring and empower their users. With Splunk IT Service Intelligence, the Fiserv team is able to collect and process data from multiple sources and locations and integrate that data into an existing incident management process.
…all within 90 days from inception to delivery.
Splunk host/presenter to recap a few points that you want the audience to remember.
This is especially relevant for sessions being co presented with a customer to help transition from the customer back to the Splunk host to close out the session. Identify a few points you heard from the customer that tie back to the bigger Splunk picture you outlined in your initial slides that framed the customer story.
Try before you buy. Get technical. Go try it out in Splunk Cloud right no. We have a sandbox trial ready for you to play in Go see for yourself what it can do. Get your hands dirty and most importantly, have fun.
Thank you for your time today. I hope you feel that together, we’re going bring the sexy back to IT services.