Splunk IT Service Intelligence is a solution that provides end-to-end service visibility, reduces time to problem resolution, and allows for proactive management of IT health. It introduces a data-centric approach to service monitoring and analytics built on the Splunk platform. Key benefits include unified data insights across IT silos, easy access to actionable troubleshooting information through dynamic service models and customizable visualizations, and early warning on deviations through correlated KPI monitoring.

1. Copyright © 2015 Splunk Inc.
Splunk IT Service
Intelligence

2. We Hear You
“I just want to throw data at Splunk at have it find problems for me.”
“My CIO is demanding we look at IT from a Business Service perspective.”
“Splunk is great for break/fix, but I need to show we’re meeting SLAs.”
“I need everyone to be able to see the same thing at the same time.”
“Show me what my data can do for me!”

3. 3
Gaps In Current Monitoring Tools
Not optimized for dynamic services
Difficult to adapt to new data sources
Rigid rules and filters to normalize event streams
Costly and complex to implement, customize, manage and scale
Silos of monitoring tools and event managers

4. Solving Today’s Problems Requires a New Approach
IT Service Intelligence
Introducing….
An innovative solution tailored to IT Operations built on the
Splunk platform you know and love

5. Why Splunk IT Service Intelligence
5
Data-centric approach – and you already have data in Splunk
Service-awareness maximizes Splunk value
Integrated solution based on customer successes

6. Splunk IT Service Intelligence
AT-A-GLANCE
PROBLEM
ANALYSIS
EARLY WARNING
ON DEVIATIONS
LIMITLESS
INSIGHTS
DYNAMIC
SERVICE
MODELS
SEAMLESS
WORKFLOW
INTEGRATIONS
Data-driven service monitoring and analytics
SPLUNK IT SERVICE INTELLIGENCE
Platform for Machine Data
Time Series Index Schema-on-the-Fly Data Model Common Information Model

7. 7
Business Benefits With Splunk ITSI
End-to-End Service Visibility
Data unification across IT and monitoring silos for omnidirectional service insights
Reduced Time To Problem Resolution
Deep understanding of service operations, notable events and in-context drill down for
faster resolution
Proactive Management of IT Health
Identifying emerging operational issues and preventing service degradations in real time
Flexible and Customizable with Multiple Views
Greater flexibility and manageability with a simple scalable solution

8. Demo

9. Feature Drilldown

10. 10
Dynamic Service Models
Define services that
capture the health of
each technology
service layer
Report on service
activity at a business
level across the
organization
Get service scores and
definitions from real-
time data
Packet Network
Hypervisor and Hosts
RBMDBs
Storage Network
API Services
Web Services
CustomerOnlineExperience
MobileAPIGateway
PartnerPortal

11. 11
Easy Access To Actionable Information
Simplify problem resolution by
unifying data across your IT silos
In-context drill down for
troubleshooting
Gain a single view of your
service stack
Proactively address emerging
operational issues and prevent
service degradations in real time

12. Correlate KPIs from multiple
services
Generates notable events to
detect emerging problems and
streamline incident investigations
Accelerates seamless workflow
integrations for incident resolution
12
Early Warning On Deviation

13. 13
Customizable Visualizations of Services

14. Augment Conventional Monitoring
Splunk IT Service Intelligence
APM NPM
Operations &
Infra Mgmt.
Domain Tools
Deliver Insights Based On Integrated Data, Not Integrated Products

15. 15
Splunk IT Service Intelligence
Get Data
Define services,
entities and KPIs
Monitor and
troubleshoot
Analyze and
detect
Data Defined, Data Driven Service Insights

16. Thank You

17. Backup

18. 18
Freedom of Choice
Cloud
Horizontal architecture
Seamless hybrid experience
Data processing at scale
Modular architecture enables rapid expansion, on-demand
On-premises