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Splunk IT Service Intelligence

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The document discusses Splunk IT Service Intelligence, a solution from Splunk that provides data-driven service insights for IT operations. It allows monitoring of key performance indicators (KPIs) across different technical services to detect problems and improve service operations. Some key capabilities include deploying a flexible solution quickly, transforming IT monitoring with machine learning-based anomaly detection and adaptive thresholds, and redefining the role of IT through data-driven service visibility and insights.

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Copyright © 2016 Splunk Inc. Splunk IT Service Intelligence Tom Martin Staff ITOA Practitioner tomm@splunk.com
What We Hear From Our Customers… 2 “My CIO is demanding we look at IT from a business service perspective.” “Splunk is great for break-fix, but I need to show we’re meeting SLAs.” “I need everyone to be able to see the same thing at the same time.” “I just want to throw data at Splunk and have it find problems for me.” “Show me what my data can do for me!”
Data-driven service insights for root-cause isolation and improved service operations INTRODUCING
Why Splunk IT Service Intelligence? 4 Data-centric approach is needed Service context maximizes the value of existing Splunk data Integrated solution accelerates customer successes
Splunk IT Service Intelligence 5
Splunk IT Service Intelligence Deploy flexible and scalable solution in days, not months 6 Any IT data (metrics and events) from anywhere Quick to install, immediate value and on-the-fly customization Flexible deployment options (on-premises, Cloud and hybrid) Scale and robustness of the Splunk platform
Splunk IT Service Intelligence Transform IT monitoring with data-driven analytics 7 Dynamically adapting KPIs for dynamic thresholds Machine learning to baseline normal operations Detection of anomalous behavior to drive meaningful actions Correlation searches to create meaningful “alerts” off KPIs
Splunk IT Service Intelligence Redefine the role of IT (as a strategic business partner) with service awareness 8 Data-driven insights – ask any question, any time Flexible and powerful framework to map data into services Easy definition of KPIs to easily measure what matters most Drill downs for in-depth investigation and resolution
Core Concepts
IT Service Intelligence – Core Concepts Service Requests Responses Web Technical Services Services Requests Responses Mobile API/Middleware Requests Responses DNS Support Desk Requests Responses Customer Transactions Requests Responses Business Services
Packet Network Hypervisor and Hosts RDBMS Storage Tier API Services Web Servers In ITSI, a Service is a logical group of technology components need to be monitored together. IT Service Intelligence – Core Concepts Service Requests Responses Web Technical Services Services Customer Transactions Web Customer Transactions Requests Responses Business Services Mobile API/Middleware Support Desk DNS
IT Service Intelligence – Core Concepts Service Requests Responses Web Technical Services Packet Network Hypervisor and Hosts RBMDBs Storage Tier API Services Web Servers Web KPI: Number of requests KPI: Error rate KPI: Average response time KPI: Server CPU load KPI: Server network interface errors KPIs KPIs and Health scores constitute the means by which Services are monitored. Health Score
Achieve Service Visibility Faster Service Analyzer High-level view of services and composite health scores Glass Tables Personalized visualizations of your services Deep Dives Organized view of performance indicators across silos Multi KPI Alerts Correlation rules to generate notable events Notable Events Easy-to-understand report on results of correlation searches Anomaly Detection and Adaptive Thresholds Machine learning to baseline normal operations and identify anomalous behavior 13
Achieve Service Visibility Faster Service Analyzer High-level view of services and composite health scores Glass Tables Personalized visualizations of your services Deep Dives Organized view of performance indicators across silos Multi KPI Alerts Correlation rules to generate notable events Notable Events Easy-to-understand report on results of correlation searches Anomaly Detection and Adaptive Thresholds Machine learning to baseline normal operations and identify anomalous behavior 14
Achieve Service Visibility Faster Service Analyzer High-level view of services and composite health scores Glass Tables Personalized visualizations of your services Deep Dives Organized view of performance indicators across silos Multi KPI Alerts Correlation rules to generate notable events Notable Events Easy-to-understand report on results of correlation searches Anomaly Detection and Adaptive Thresholds Machine learning to baseline normal operations and identify anomalous behavior 15
Achieve Service Visibility Faster Service Analyzer High-level view of services and composite health scores Glass Tables Personalized visualizations of your services Deep Dives Organized view of performance indicators across silos Multi KPI Alerts Correlation rules to generate notable events Notable Events Easy-to-understand report on results of correlation searches Anomaly Detection and Adaptive Thresholds Machine learning to baseline normal operations and identify anomalous behavior 16
Achieve Service Visibility Faster Service Analyzer High-level view of services and composite health scores Glass Tables Personalized visualizations of your services Deep Dives Organized view of performance indicators across silos Multi KPI Alerts Correlation rules to generate notable events Notable Events Easy-to-understand report on results of correlation searches Anomaly Detection and Adaptive Thresholds Machine learning to baseline normal operations and identify anomalous behavior 17
Achieve Service Visibility Faster Service Analyzer High-level view of services and composite health scores Glass Tables Personalized visualizations of your services Deep Dives Organized view of performance indicators across silos Multi KPI Alerts Correlation rules to generate notable events Notable Events Easy-to-understand report on results of correlation searches Anomaly Detection and Adaptive Thresholds Machine learning to baseline normal operations and identify anomalous behavior 18
What Makes Splunk ITSI Different! 19 Search-Based KPIs • Easy to write, manage and change both services and KPIs • Reflects business and technology priorities • Benefit: Rapidly generate and change KPIs to align service health with business • Fiserv – 1000s in just weeks Full Fidelity ServiceHealth • Adaptable and flexible definitions of service health • One solution to go seamlessly from service reports to root cause, including raw data • Remains adaptable and yet still maintains complete historical context Universal Data Platform • Data driven: All IT data including events, metrics and logs • Schema on-the-Fly • Ask any question of the data • Fast time to value • Data fidelity
Demo
Thank You
Case Studies
23 Unified insights: data integrations from other tools 11,000 to 100s Reduced incident tickets Alerting on service KPI’s instead of server performance Usage baselines to identify anomalies Splunk IT Service Intelligence at
24 Server-based to Services-based monitoring Top-down and deep- dive service insights 200+ services and 1500+ KPIs monitored Flexible creation and modification of services and KPIs Alerting on service KPIs instead of server performance Real-time, holistic and proactive “client” view Splunk IT Service Intelligence at
Splunk IT Service Intelligence at 25 Replaced home- grown tools Real-time service insights to LOBs Reduced time to resolution
Splunk IT Service Intelligence Data-driven service monitoring and analytics 26 SPLUNK IT SERVICE INTELLIGENCE Time-Series Index Platform for Machine Data Dynamic Service Models Schema-on-Read Data Model Common Information Model At-a-Glance Problem Analysis Early Warning on Deviations Simplified Incident Workflows
Backup
Correlate KPIs from multiple services Generates notable events to detect emerging problems and streamline incident investigations Accelerates seamless workflow integrations for incident resolution 28 Early Warning on Deviation
Augment Conventional Monitoring Splunk IT Service Intelligence APM NPM Operations & Infra Mgmt. Domain Tools Deliver Insights Based on Integrated Data, Not Integrated Products
30 Splunk IT Service Intelligence Get Data Define services, entities and KPIs Monitor and troubleshoot Analyze and detect Data-Defined, Data-Driven Service Insights
IT Service Intelligence – Core Concepts 31 A Health Score ranges form 0-100 (0 being critical and 100 being normal) that reports the health of a Service. It is calculated based on all weighted KPIs and their status (e.g. green, orange, red), once every minute. A Key Performance Indicator (KPI) is a Splunk saved search created within the ITSI that monitors key metrics like CPU, Memory, Number of Errors and so on. KPIs are contained within Services. Service Analyzer – Auto generated filterable and tiled view of Service health scores and KPIs
IT Service Intelligence – Core Concepts 32 A Glass Table is a customizable free form drawing dashboards to view Health scores and KPIs of choice with visual tools to create context with live widgets Go Deeper to a Deep Dive View

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