Data foundations building success, at city scale – Imperial College London
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Universities have more in common with modern cities than traditional places of learning. This mini city needs to empower its citizens to thrive and achieve their ambitions. Operationalising data is key to building critical services; from understanding complex IT estates for smarter decision-making to robust security and a more reliable, resilient student experience. Juan will share his experience in building data foundations for a resilient future whilst enabling digital transformation at Imperial College London.
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Data foundations building success, at city scale – Imperial College London
- 1. Gartner Symposium 7 November 2022 Building for a resilient future whilst enabling digital transformation Data foundations building success, at city scale Juan Villamil, CIO, Imperial College London
- 2. • A community of problem-solvers dedicated to finding innovative solutions to the world's biggest challenges • A world top ten university with an international reputation for excellence in teaching and research • A multidisciplinary space for education, research, translation and commercialisation, harnessing science and innovation Mission Statement: to achieve enduring excellence in research and education in science, engineering, medicine and business for the benefit of society.
- 3. 17,000 students & 8,000 staff 9 campuses • accommodation • offices • facilities • connectivity • and so much more Education Research Innovation Flexible ICT needed to support cutting edge problem solvers, constantly changing and evolving
- 4. Our vision for a world class ICT function is to provide enhanced and consistent experience that supports the College’s digital goals: • Interactive teaching techniques • Cutting-edge online and digital technology • Research to embrace the possibilities of data
- 5. These ambitions lean on us as ICT enablers to provide: • a seamless, digital student journey • the best tools and systems • robust and reliable technology & infrastructure • delighted customers • confidence in cyber security • the best technology talent
- 6. Transformation journey Current State Preparation for digital journey: creating a shared understanding of requirements, priorities & dependencies of stakeholders. Interim State Transition & tech debt focus: preparing the infrastructure to enable the ‘new world’; updating and modernising the estate. Target State Transformation: focus is on the future of transforming the student and staff experience to realise the College’s ambitions. • maintain competitiveness • minimise & mitigate technology risks • maximise cost effectiveness • improve agility and pace of delivery cycles
- 7. data-driven decisions •collaborative organisation-wide insights culture ability to harness excellently managed data assets •strong operational data foundations The ability to organise, analyse and understand data to aid decision making is vital Data as a foundation
- 8. 1.Speed and consistency no central monitoring accessibility of data 1.ongoing need for security lack of observability Opportunities to rebuild & grow
- 9. started small… utilising whilst building on security expertise & tools kept asking… “what more can we do with our data to add more value, stretch capabilities” enabled growth: moved to flexible model whilst leveraging extra potential in the cloud 2020 2022 Growing to address challenges
- 10. Ensuring quality of service Reacting to disruption Risk articulation Use cases
- 11. Improved security - Imperial gained visibility into hundreds of services, shortened response times to security incidents and supported data-based decision-making Data is easily accessible to teams across the organization, from developers and product managers to the CIO and CTO. Informed decision making - real-time data allows us to quickly remedy any incidents and share insights across the organization for smarter decision-making, uncompromised security and a more reliable, resilient student experience. Business impact “Using Splunk Synthetics we simulate users accessing over 150 services, data from these 2 million checks a month alert us to availability and performance issues"
- 12. mini-city Education Research Innovation • Data as a foundation for the ‘mini-city’ • Delivering our strategy through technology that enables expert citizens • Supporting wide-spread growth focused on impact & business value Engagement growth & business value
- 13. • Increase risk-based reporting • Expand use for financial planning • Add Dev Ops pipeline support • Enabling further engagement with the business • Offering this operational analytics services to research groups and broader departments The future landscape
- 14. Thank you If you’d like to know more or just have a chat please come and visit us at the Splunk Booth: 511
- 15. Information Communication Technologies (ICT) Imperial College London Level 4 Sherfield Building South Kensington Campus London, SW7 2AZ www.imperial.ac.uk/ict @TheServiceDesk Data foundations building success, at city scale Gartner Symposium – 7 November 2022 Juan Villamil, CIO Mark Woods, Chief Technical Advisor Splunk EMEA www.splunk.com
Editor's Notes
- Universities have more in common with modern cities than traditional places of learning. This mini city needs to empower its citizens to thrive and achieve their ambitions. Operationalising data is key to building critical services; from understanding complex IT estates for smarter decision-making to robust security and a more reliable, resilient student experience.
- Global Uni - We are amongst the top ranked universities with an international community, attracting undergraduates from around 132 countries. University of the year – The Times 2022 and The Guardian 2023
- Our sprawling campus consists of accommodations, a sports centre libraries, a conference centre, research facilities and eating establishments — not to mention lecture halls and classrooms. So with all the people, campuses, infrastructure, and innovation – how do we in the IT team enable and empower our citizens to achieve their ambitions and ensure a safe, resilient student experience? New White City Campus - A new co-located collaborative environment for research, education, and entrepreneurship focused on artificial intelligence, data science and digital technologies
- The College has amazing ambitions, with many of Imperial’s strategies extensively referring to digital goals. As well as delivering activities and initiatives that enable College to achieve its strategic goals - we constantly monitor and maintain the complex network of systems and services that keep it up and running.
- Maintain competitiveness through embedding cutting-edge, emerging technology for great customer-experience, whilst generating new revenue opportunities Minimise & mitigate Imperial Colleges’ technology risks and operational challenges through modernisation Maximise cost effectiveness and reduce cost sprawl and total cost of ownership for solutions across Imperial College Improve agility and pace of delivery cycles of ICT products and services
- The ability to organise As the mini city grows and develops – silos emerge, and it is hard to keep accurate, secure and unified data. So we are building a Unified Data Platform for the Business to manage their data. We are using Splunk to manage services around; monitoring, security, usability via user analytics, Looking to create the unified data platform. Core services and build.
- Point 3 – EXAMPLE - the Dark Web issue where accounts were found on dark web and we used live data to identify accounts very swiftly. Growing our capabilities - Splunk has grown from a very small security install of one licence, to compute model (400GB daily) in the Cloud in 2 years, because we recognise that we can achieve more with monitoring and other analytics services.
- Grow capabilities to address them Started small, utlizing what we already had in security – kept asking "what more can we do" - moving to a flexible model leveraging things we can do extra in the cloud
- Dashboards supporting migrations - showing which services run on Windows 2012 or have databases on a Windows 2012 SQL Instance, support products owners so they know which services need migrating and potentially how much work is involved. Digital accessibility support using Google Lighthouse to test our web pages, the Digital Accessibility scores are analysed and presented in Splunk for the Digital Accessibility Office to identify pages where we may fail our regulatory responsibilities. Insights and usage tracking - During COVID we used the data to support the College through usage data from our students across the globe – even as far as Mongolia! Tracking usage of our remote access services to support managing capacity Risks - Splunk and ES support the security team and their work to discovery and analysis security risks. Service Risk View - bringing together different security aspects to give us a risk score for each of the services we run, this can then be used by Product Owners to prioritise work
- University teams are now able to quickly remedy any incidents and share insights across the organization for smarter decision-making, uncompromised security and a more reliable, resilient student experience.
- Bring back to mini city – top level and what the strategy talk about data as a foundation / data as a city people, process and technology Engagement for growth but always on business value which leads to future landscaping
- Splunk Enterprise, Cloud Platform, Synthetic Monitoring
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