This document discusses how partners can manage hybrid cloud environments and move to providing managed cloud services using the Vistara platform. It provides an example use case of using Vistara to manage an application with components across different cloud providers. It also outlines how partners can use Vistara's capabilities like service mapping, remote access, alert management and reporting to manage hybrid environments and transform their business to provide higher value managed cloud services.

1. Partner Transformation
into Hybrid Cloud
Management
Avnet EMC Partner Enablement Webinar Series

2. Today’s Agenda
Understand the impact of key hybrid cloud management trends
that affect you and your customers
See how to manage a hybrid cloud service
with a VSPEX use case
Create a roadmap with Vistara to move up the value chain with
your customers

3. About Vistara
1100+ Customers 100+ Partners
Broad Cloud &
Platform Integration
Recognized
For Innovation
Vistara is a SaaS platform for IT operations lifecycle management

4. IT Ops Is Struggling in Diverse Landscape

5. Vistara Lifecycle Management Unifies IT Ops
Any device…
On-prem or cloud…
ITOM + ITSM…
Business relevant…
Profitability Scalability
Control
Authentication
Patch
Incident and Problem Management
Automate
Secure Remote Access
Warranties
Command Center

6. Hybrid Cloud Opportunity
Private Cloud Progress…
44% deployed private cloud services
Private Cloud is here

7. Hybrid Cloud Opportunity
Hybrid Cloud Interest…
70% pursuing hybrid cloud strategy by 2015
Hybrid Cloud gaining enterprise momentum
Hosted Private Cloud and Hybrid Cloud Gaining…

8. Hybrid Cloud Opportunity
Private Cloud Computing Challenges…
#1 is Management and Operational Processes
Partner opportunity to provide management

9. Managing a Hybrid Cloud Environment
What does that mean for you?
“…Coordinated use of cloud services across isolation
and provider boundaries among public, private and
community service providers, or between internal and
external cloud services.”
Application
Policy Based Discovery
Service Maps
Dynamic Resources
Control
Multiple Consoles
AWS
Google Cloud
Microsoft Azure
VSPEX
Converged Infrastructures
vCenter
Device Grouping
Auto Scaling Groups
CloudFormation
Route 53 DynamoDB
ELB
Single Dashboard
Alert Management
Authentication
Single Command Center
Heterogeneous environment
Elastic workloads
Source: Gartner (October 2012)

10. Hybrid Cloud Use Case
Managing an application with hybrid resources
eCommerce Service
Cache Service
Database Service
Catalog API Service
eCommerce Webapp and API

11. Hybrid Cloud Use Case
Managing an application with hybrid resources
eCommerce Service
Cache Service
Database Service
Catalog API Service
eCommerce Webapp and API
Two Use Cases
1. Manage an application comprised of
resources across hybrid cloud as a logical
service
2. Remediate an incident that affects this
service

12. Use Case 1: Manage Hybrid Services with
Service Maps
• Visualize availability,
health and performance of
overall service and
component elements
• At the client level or
service level

13. Service Map
• Manage services as
logical entities with service
maps that visualize the
relationships between
elements and services
• Create service maps using
rule based policies for
dynamic cloud resources

14. Manage Hybrid Services with Service Maps
• Define composite services
that integrates both
internal and externally-
hosted infrastructure
• Drill down from services to
device level details

15. Database Service Dashboard
• VSPEX dashboard with
relevant metrics
• Use pre-defined templates
for technologies and
applications

16. Device Level Detail
• Aggregated device details
• Performance metrics like
CPU utilization, CPU load,
memory swap rate
• See hardware,
applications, patch

17. Use Case 2: Incident Resolution
• Email alert notification
• Triggers based on filters
like priority, sites, current
status and actions

18. Manage Alert
• Consolidated alert details
with impacted sites and
services and other alerts
of the same type
• Assign like alerts to a
single ticket

19. Manage Alert
• Consolidated alert details
with impacted sites and
services and other alerts
of the same type
• Assign like alerts to a
single ticket
• Automate escalation and
duty-specific notifications
for critical alerts

20. Root Cause Analysis
• Complete device details
and history of alerts and
events associated to
service, group or element
• Drill down into graphs
• Access relevant
knowledge articles from
the alert or device

21. Knowledge Management
• Relevant information to
troubleshoot, maintain and
retrieve information in
context
• Associate Knowledge
articles with devices,
alerts and problem tickets

22. Audit Recording
• Automatically record and
playback console sessions
for change management,
compliance and training

23. Service Map to Remote Access
• Launch remote consoles
to analyze the problem
with real time information,
change the configurations
or remediate issues
• Launch multiple consoles
from a service map

24. Multiple Remote Consoles
• Interact with multiple
consoles from single UI
• Run SCP file transfer
• Broadcast single
command across multiple
consoles

25. Service Management
• Seamless incident and
problem management

26. Service Management
• Seamless incident and
problem management

27. Reporting
• Easy reporting using pre-
loaded templates
• Deliver actionable insights
based on trends and
analytics

28. Reporting
• Easy reporting using pre-
loaded templates
• Deliver actionable insights
based on trends and
analytics
• Output reports in ready to
consume formats (PDF,
PPT, CSV)

29. End Customer Dashboard
• Customize dashboards
with widgets for size, trend
history and metric-specific
parameters for each user
• Role based access

30. From VAR to Cloud Service Provider
Why move up the stack?

31. From VAR to Cloud Service Provider
Why move up the stack?
Value To Customer
Proactive insights…
manage “context”
Market Opportunity
Cloud… XaaS… Services
Profitability
Higher margin services…
Recurring revenue… Less
capex

32. Beat the Commodity Curve
Evolve to sustain more predictable, managed growth
Cloud and Managed
Services
Build or resell public and private cloud
services with management capabilities
powered by Vistara
Managed Services
Manage customers’ IT environments
and proactively support their needs with
a single pane of glass from Vistara
Resell Management
Technology
Provide the self-service Vistara platform
that customers need to manage their
heterogeneous environment

33. Offer Managed VSPEX

34. Vistara Innovation to Transform Next Gen Partners
Built for modern IT Architected for PartnersDrive Profitable Services
Profitability…
Deliver higher margin
higher value managed
services
Productivity…
Enable efficient engineers
with automation, visibility, and
a single pane of glass
Proactive Service…
Stay ahead of potential issues
before they become customer
problems
Shared service delivery…
Manage any application or
element wherever they are
Differentiation…
Technology-enabled
services for modern IT that
bundles with your hardware
sale
Evergreen…
Get the latest enterprise
technologies without lifting a
finger for upgrades and
maintenance
Customer
Satisfaction…
Better reports, visibility and
insights to build a stickier
relationship with your
customer

35. “Vistara enables us to rationalize, consolidate and integrate our
customers’ IT operations into a single pane of glass. That not only
allows our customers to be more proactive and responsive to their end
users, but also drives efficiency by freeing up their IT staff to focus on
more strategic projects and initiatives.”
-Ron Dupler, CEO of GreenPages-LogicsOne
“Vistara provides greater visibility into our clients’ environment, letting us
manage our clients more effectively and efficiently. With Vistara, not only
has our customer satisfaction gone up, but also we are able to manage
more customers and companies with the engineers that we have.
Vistara has increased profitability, consistency and insight. The solution
pays for itself in preventing downtime for our customers. It allows me to be a
better managed service provider.”
-Terrisa McMillan, Director of Consulting, DATACORP

36. Call To Action
Contact partner@vistarait.com to learn more
Schedule a demo to see Vistara in action
Visit us at www.vistarait.com

37. Special Offer!
One month FREE Vistara
for VSPEX management
For VSPEX Partners in attendance today,
For all registered deals between now through
May 31, 2015

38. Thank you
Aki Naito
Senior Director, Marketing, Vistara
akinaito