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SplunkLive! Utrecht - Splunk for IT Operations - Rick Fitz

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Splunk for IT Operations presentation from SplunkLive! Utrecht

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SplunkLive! Utrecht - Splunk for IT Operations - Rick Fitz

  1. 1. Copyright © 2016 Splunk Inc. SPLUNK FOR IT OPERATIONS RICK FITZ, AVP IT MARKETS
  2. 2. 2 Escalating IT Complexity… SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING
  3. 3. 3 … Plaguing IT Operations SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING Complex, silo-based technologies Disconnected and outdated point solutions Reactive brute-force problem resolution Over 80% of time on maintaining, not innovating
  4. 4. 4 Powerful Cross-Tier Operational Analytics Harness IT data for business decision-making Data-driven decisions across the enterprise Forecasting and Planning Root-Cause Analysis Proactive Alerting User/Usage Analytics Change Monitoring Security and Forensics
  5. 5. 5 Splunk Differentiators Capture, retain, correlate and analyze ALL data Reduced MTTR From proactive monitoring to correlation and operational analytics Improved user experience Index data once for multiple uses: capacity planning, help desk support, security, troubleshooting, audit, SLA reporting, change tracking Reduced costs Scale to handle the largest, most complex datacenters Greater productivity Universal Machine Data Platform Fast Time-to-Value Scales From Desktop to Enterprise Real-Time Architecture
  6. 6. How Credit Suisse Makes Significant Savings Using Splunk Grid computing management & monitoring Significant savings from IT operations & application management Measuring CPU, memory, OS and application metrics
  7. 7. 7 DevOps Workflow Is Complex Build (Jenkins, Bamboo) Code (Git, MS-TFS) Plan (JIRA, Rally) Test/QA (Cucumber, SonarQube) Stage (Pivotal, AWS) Release (Jenkins, Octopus) Datacenter Device Data Engagement Data Config (Puppet, Ansible) Monitor (New Relic, Dynatrace) Cloud Services Network Services www/HTTP Data Social Sentiment Wire Data Application Data Continuous Integration (CI)/Continuous Delivery (CD) Site Reliability Engineering Business Impact Monitoring API ServicesSecurity/Compliance
  8. 8. 8 Increase App Delivery Velocity DevOps Teams iterate with continuous insights Product Managers identify new opportunities Code continuously delivered to market Auditors have visibility Customers are happy 8
  9. 9. ENABLE DATA-DRIVEN CONTINUOUS DELIVERY -Alison Perkins, Senior Systems Engineer “Dump all the logs into Splunk, and it starts looking like one big system, instead of a bazillion teeny ones that hate each other.” Validate Code Push Quality Against Known Patterns Appication Errors Reduced By 2 Orders of Magnitute Ensure New Push Versions Provide Improved User Experience Ensure Uptime For Premium Customers
  10. 10. Does This Sound Familiar? “My CIO is demanding we look at IT from a business service perspective.” “Splunk is great for break-fix, but I need to show we’re meeting SLAs.” “I need everyone to be able to see the same thing at the same time.” “I just want to throw data at Splunk and have it find problems for me.” “Show me what my data can do for me!”
  11. 11. What Is Service Intelligence? Enabling a business-aware IT Measuring and reporting on indicators that matter Unlocking operational efficiencies Collaborating across silos to improve service operations Data-based decision making Solving problems and anticipating pitfalls with sophisticated analytics and powerful insights
  12. 12. How Surrey Satellite Use Splunk ITSI For IT Operations
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  14. 14. Machine Learning-Powered, Analytics-Driven IT Operations Splunk IT Service Intelligence Simplify service operations Prioritize incidents with context Redefine the role of IT Combine events & metrics across silos with ease, flexibility & scale in days Unify siloed monitoring Leverage machine learning to detect anomalies & highlight events that matter Deliver business & service context to prioritize incident investigation & action Support decisions & communicate results with powerful service-level insights
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  16. 16. Copyright © 2016 Splunk Inc. THANK YOU

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