How to Design, Build and Map IT and Business Services in Splunk Splunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Learn How to Design, Build and Map Services to Quantifiable Measurements in S...Splunk
IT departments are most effective when IT services are measured against business objectives and defined performance indicators. But tracking performance of these services has historically been a challenge.
This webinar explains how you can design, build and map performance of your IT services—improving support of critical business functions, processes and applications.
Topics include:
-Best practices to design and build an effective service model
-Techniques to deconstruct a service into its component parts
-How to build meaningful “glass tables” in Splunk ITSI for real-time insights into service health and key performance indicators
The Big Data phenomenon is being driven by the growth of machine data. Critical insights found in machine data enable IT and Security teams to ensure uptime, detect fraud and identify threats. Today, forward-thinking organizations are discovering its value to better understand their customers, improve products, optimize marketing and improve business processes. Learn how Splunk and your machine data can deliver real-time insights from this new class of data and complement your existing BI investments.
How to Design, Build and Map IT and Business Services in Splunk Splunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Learn How to Design, Build and Map Services to Quantifiable Measurements in S...Splunk
IT departments are most effective when IT services are measured against business objectives and defined performance indicators. But tracking performance of these services has historically been a challenge.
This webinar explains how you can design, build and map performance of your IT services—improving support of critical business functions, processes and applications.
Topics include:
-Best practices to design and build an effective service model
-Techniques to deconstruct a service into its component parts
-How to build meaningful “glass tables” in Splunk ITSI for real-time insights into service health and key performance indicators
The Big Data phenomenon is being driven by the growth of machine data. Critical insights found in machine data enable IT and Security teams to ensure uptime, detect fraud and identify threats. Today, forward-thinking organizations are discovering its value to better understand their customers, improve products, optimize marketing and improve business processes. Learn how Splunk and your machine data can deliver real-time insights from this new class of data and complement your existing BI investments.
Splunk EMEA Webinar: Scoping infections and disrupting breachesSplunk
To successfully prevent infections from becoming a data breach, security analysts need the ability to continuously collect, analyse, correlate and investigate a diverse set of data.
Join this webinar to hear Matthias Maier, Splunk Security Product Marketing Manager and Filip Wijnholds, Splunk Senior Systems Engineer, discuss the specific data sources and capabilities required to determine the scope of an infection before it turns into a breach.
During this session, you'll learn:
- The capabilities required to distinguish an infection from a breach
- The specific analysis steps to understand the scope of an attack
- The data sources required to gain deep and broad visibility
- What to look for from network and endpoint data sources
We also demonstrate a live incident investigation using this approach, you can view the recording here:
https://splunkevents.webex.com/splunkevents/lsr.php?RCID=cab764b0457c615aa5f02ddfd351fe9f
Splunk: How to Design, Build and Map IT ServicesSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand.
Splunk for Enterprise Security featuring User Behavior AnalyticsSplunk
This session will review Splunk’s two premium solutions - Splunk Enterprise Security (ES) is Splunk's award-winning security intelligence solution that brings immediate value for continuous monitoring across SOC and
incident response environments. Splunk UBA is a new technology that applies unsupervised machine learning and data science to solving one of the biggest problems in information security today: insider threat. You’ll learn how Splunk UBA works in tandem with ES, or third-party data sources, to bring significant automated analytical power to your SOC and Incident Response teams.
Splunk Discovery: Warsaw 2018 - Reimagining IT with Service IntelligenceSplunk
Presented at Splunk Discovery Warsaw 2018:
What's Service Intelligence and Why You Should Care
Introduction to Splunk IT Service Intelligence
IT Service Intelligence Key Concepts
Demo
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Splunk EMEA Webinar: Scoping infections and disrupting breachesSplunk
To successfully prevent infections from becoming a data breach, security analysts need the ability to continuously collect, analyse, correlate and investigate a diverse set of data.
Join this webinar to hear Matthias Maier, Splunk Security Product Marketing Manager and Filip Wijnholds, Splunk Senior Systems Engineer, discuss the specific data sources and capabilities required to determine the scope of an infection before it turns into a breach.
During this session, you'll learn:
- The capabilities required to distinguish an infection from a breach
- The specific analysis steps to understand the scope of an attack
- The data sources required to gain deep and broad visibility
- What to look for from network and endpoint data sources
We also demonstrate a live incident investigation using this approach, you can view the recording here:
https://splunkevents.webex.com/splunkevents/lsr.php?RCID=cab764b0457c615aa5f02ddfd351fe9f
Splunk: How to Design, Build and Map IT ServicesSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand.
Splunk for Enterprise Security featuring User Behavior AnalyticsSplunk
This session will review Splunk’s two premium solutions - Splunk Enterprise Security (ES) is Splunk's award-winning security intelligence solution that brings immediate value for continuous monitoring across SOC and
incident response environments. Splunk UBA is a new technology that applies unsupervised machine learning and data science to solving one of the biggest problems in information security today: insider threat. You’ll learn how Splunk UBA works in tandem with ES, or third-party data sources, to bring significant automated analytical power to your SOC and Incident Response teams.
Splunk Discovery: Warsaw 2018 - Reimagining IT with Service IntelligenceSplunk
Presented at Splunk Discovery Warsaw 2018:
What's Service Intelligence and Why You Should Care
Introduction to Splunk IT Service Intelligence
IT Service Intelligence Key Concepts
Demo
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
How to Design, Build and Map IT and Business Services in Splunk Splunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand.
Attend to learn from our experts about ways to improve you IT Operational Intelligence by using Splunk for troubleshooting, monitoring and service-level visibility. In this hands-on session we will cover recommended approaches for end-to-end troubleshooting and monitoring across applications, OSes, and devices to resolve problems faster, reduce downtime and improve user satisfaction and customer retention. Topics will include: monitoring critical services, using commonly deployed apps and TAs to gather data for IT infrastructure uses, and using of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
Building Service Intelligence with Splunk IT Service Intelligence (ITSI) Splunk
Providing transformational impact and insight into key business services while maintaining operational oversight is often difficult in organizations. To effectively communicate business value and alignment organizations must find new methods to bridge the gap between business and operations. This half-day hands on workshop demonstrates how customers can quickly gain insight into high-value services while aligning business and IT Operations using Splunk’s IT Service Intelligence solution. By leveraging the machine data you are already collecting the exercise provides a transformational method to model high-value services and rapidly build custom visualizations and dashboards. From executive leaders to administrators these personalized service-centric views provide powerful analytics and machine learning to transform service intelligence across your organization.
Come experience how you can transform service intelligence in your organization.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Splunk IT Service Intelligence for NationwideSplunk
Splunk IT Service Intelligence is a next-generation monitoring and analytics solution that provides new levels of visibility into the health and key performance indicators of IT services.
Taking Splunk to the Next Level - New to SplunkSplunk
Your team is up and running with Splunk. Now you want to maximize your investment and solve additional business problems. Hear how to expand beyond the initial use case. Learn how to how to capture, document and present Splunk's data and present impactful ways to calculate ROI using concrete metrics; cost savings, time savings, efficiency gains, and competitive advantage.
Daten getriebene Service Intelligence mit Splunk ITSISplunk
Service Intelligence Modelle sind am effektivsten, wenn Sie auch mit speziellen Geschäftszielen und Initiativen verbunden sind und wenn sie kontinuierlich diese Zielerreichung messen. In dieser Session behandeln wir Best Practices und Techniken, um Ihre Service Intelligence Initiativen voranzutreiben. Wir werden ein effektives Serivce Intelligence Modele näher analysieren und dann ein Beispiel Modell entwerfen, mit dem sich die Geschäftsziele erreichen lassen und auch die Ziele für den Gschäftsmehrwert messen lassen.
Come and learn from our experts on ways to improve you IT Operational Visibility by using Splunk for monitoring environment health. In this hands-on session we will cover recommended approaches for end to end monitoring, across applications, OSes, and devices. Topics will include: critical services to monitor, use of the Splunk Common Information Model (CIM) for cross-dataset normalization, commonly deployed apps and TAs to gather data for IT infrastructure uses, and use of pre-made dashboard panels to quickly build dashboards for monitoring your environment.
La Importancia del Análisis de la InformaciónNexolution
Estudios demuestran que las empresas que aplican la analítica obtienen unos resultados mejores que los de sus iguales. Y aquellas organizaciones con un alto Cociente Analítico es decir, con una filosofía general basada en analítica, tienen un rendimiento medio tres veces superior.
La analítica de negocio permite que su organización identifique las tendencias y los patrones sutiles de modo que pueda anticiparse y controlar los acontecimientos para mejorar los resultados.
Lo invitamos a ver nuestro webcast "La importancia del análisis de la información para la toma de decisiones", donde le mostraremos:
- En qué están invirtiendo las empresas actualmente para optimizar su desempeño
- Descubra cómo lograr un análisis profundo de la información para la mejor toma de decisiones a través de una estrategia de Analítica de Negocios
- Analice el grado analítico de su empresa para la toma de decisiones
Presentador: Sergio Velazquez
Información de las soluciones: informacion@nexolution.com
Accelerate Troubleshooting and Reinvent Monitoring with Interactive Visualiza...Splunk
Time is money, especially when it’s downtime impacting your services. Splunk IT Service Intelligence (ITSI) introduces an enhanced troubleshooting and monitoring experience that enables you to visually investigate issues and prevent outages, faster than ever before.
Thiis demo-rich webinar helps you to understand how you can use Splunk ITSI to:
- Speed up investigations by organizing and correlating relevant metrics and events into “swim lanes”
- Compare performance over time with real-time performance to understand trends and identify systemic issues
- Identify and alert on notable events by creating predefined correlation searches
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...Splunk
.conf Go 2023 presentation:
"Das passende Rezept für die digitale (Security) Revolution zur Telematik Infrastruktur 2.0 im Gesundheitswesen?"
Speaker: Stefan Stein -
Teamleiter CERT | gematik GmbH M.Eng. IT-Sicherheit & Forensik,
doctorate student at TH Brandenburg & Universität Dresden
.conf Go 2023 presentation:
De NOC a CSIRT
Speakers:
Daniel Reina - Country Head of Security Cellnex (España) & Global SOC Manager Cellnex
Samuel Noval - Global CSIRT Team Leader, Cellnex
Splunk - BMW connects business and IT with data driven operations SRE and O11ySplunk
BMW is defining the next level of mobility - digital interactions and technology are the backbone to continued success with its customers. Discover how an IT team is tackling the journey of business transformation at scale whilst maintaining (and showing the importance of) business and IT service availability. Learn how BMW introduced frameworks to connect business and IT, using real-time data to mitigate customer impact, as Michael and Mark share their experience in building operations for a resilient future.
Data foundations building success, at city scale – Imperial College LondonSplunk
Universities have more in common with modern cities than traditional places of learning. This mini city needs to empower its citizens to thrive and achieve their ambitions. Operationalising data is key to building critical services; from understanding complex IT estates for smarter decision-making to robust security and a more reliable, resilient student experience. Juan will share his experience in building data foundations for a resilient future whilst enabling digital transformation at Imperial College London.
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...Splunk
Learn how Vodafone has provided end-to-end visibility across services by building an Operational Analytics Platform. In this session, you will hear how Stefan and his team manage legacy, on premise, hybrid and public cloud services, and how they are providing a platform for complex triage and debugging to tackle use cases across Vodafone’s extensive ecosystem.
.italo operates an Essential Service by connecting more than 100 million people annually across Italy with its super fast and secure railway. And CISO Enrico Maresca has been on a whirlwind journey of his own.
Formerly a Cyber Security Engineer, Enrico started at .italo as an IT Security Manager. One year later, he was promoted to CISO and tasked with building out – and significantly increasing the maturity level – of the SOC. The result was a huge step forward for .italo.
So how did he successfully achieve this ambitious ask? Join Enrico as he reveals the key insights and lessons learned in his SOC journey, including:
Top challenges faced in improving security posture
Key KPIs implemented in order to measure success
Strategies and approaches applied in the SOC
How MITRE ATT&CK and Splunk Enterprise Security were utilised
Next steps in their maturity journey ahead
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
3. Who is in theAudience?
AdministratorManager Programmer
Service Owner
Architect
Analyst
4. Splunk IT Service Intelligence
SPLUNK IT SERVICE INTELLIGENCE
Time-series Index
Platform for Machine Data
Dynamic
Service Models
Schema-on-read Data Model
Common
Information Model
At-a-Glance
Problem Analysis
Early Warning
on Deviations
Simplify Incident
Workflows
5. What we hear from our customers…
“Service Intelligence is new to us. How do we get started?”
“Do you have best practices to help us with Service Intelligence?”
6. Service Analyzer: Auto generated filterable and tiled view of Service health scores and KPIs
Deep Dives: Swim lane analysis dashboard to show all those indicators over time for investigations
Glass Tables: Customizable free form drawing dashboards to view health scores and KPIs of choice with visual
tools to create context
ITSI Visualizations
6
10. We’re here to help!
Harness the creativity and domain knowledge of your organization
to unlock the value of data and solve an important Business
Service problem through a joint service intelligence workshop
with key stakeholders
Define methods for:
› Proactive service monitoring
› Reduced risk and failures
› Faster issue resolution
› Increased business performance
What is it?
› 1 Day Onsite Workshop
› Tightly linked with value
› Collaborative approach
› Build your own Glass Table
11. Identifying the Problem
• What Are The Critical Services?
• Customer Experience
• Customer Satisfaction
• Customer Value
12. Identifying the Problem
• What Are The Critical Services?
• Issue Frequency
• How Often
• Resolution
• Co-Operation
13. • Critical Business Services
• Issue Frequency
• Impact
• Customer Experience
• Financial Impact
• Resolution Effort
Identifying the Problem
14. • Critical Business Services
• Issue Frequency
• Impact
• Customer Experience
• Financial Impact
• Resolution Effort
Identifying the Problem
16. Collaboration is Key
Escalation Manager
Enterprise Architect
Administrators
Business functions
Performance indicators
Common business
issues
Frequency of issues
Business impact of
issues
Service Owners
Common issues
Performance indicators
Resolution processes
Tools used for resolving
issues
Frequency of issues
IT impact of issues
Current tools and
usage, and adoption
levels
Splunk expertise
Environment expertise
Business processes
Key inputs and outputs
Technology architecture
Data architecture
Common issues
17. Design Methodology: Service Decomposition
Start With
Business Function
& Flow
Define
Scope &
Depth
Link
Supporting
Technology
Start with
Business
Function & Flow
Measure health and impact 73%
-36%
20. The Problem For Buttercup Games
Critical Services Impacted
• Supply Chain Visibility
• New Online Store Customer Satisfaction Issues
21. The Problem For Buttercup Games
Occurs Frequently
• Twice Weekly
• 4-8 Subject Matter Experts required to resolve issues
22. The Problem For Buttercup Games
Impact
Customer Outage Lasts up to1 hour
$48,000 In Lost Revenue Per Week
32 Man Hours Spent Resolving Issues each time
28. Sign On Overall Health
Service Health Transactions
Revenue
ERP
Notification
Utilization
Tracking
Logistics
Receipt
Order Analysis – Core Splunk
Manufacturing History
Logistic Analysis
Robotic State Analysis
29. Call Center
Service
Service Health Transactions
ACD Analysis – Core Splunk
Call Wait History
Inbound Analysis
Social Media
Online Msg
Social Media
Mail SupportVOIP Serivce
Inbound Calls
30. Aflying start to Service Intelligence
Start With A problem worth solving
Collaborate with Subject Matter Experts
Design Before Configuring
31. Sign Up Now – We’re here to help!
Harness the creativity and domain knowledge of your organization
to unlock the value of data and solve an important Business
Service problem through a joint service intelligence workshop
with key stakeholders
Define methods for:
› Proactive service monitoring
› Reduced risk and failures
› Faster issue resolution
› Increased business performance
What is it?
› 1 Day Onsite Workshop
› Tightly linked with value
› Collaborative approach
› Build your own Glass Table
32. 39
SEPT 26-29, 2016
WALT DISNEY WORLD, ORLANDO
SWAN AND DOLPHIN RESORTS
• 5000+ IT & Business Professionals
• 3 days of technical content
• 165+ sessions
• 80+ Customer Speakers
• 35+ Apps in Splunk Apps Showcase
• 75+ Technology Partners
• 1:1 networking: Ask The Experts and Security
Experts, Birds of a Feather and Chalk Talks
• NEW hands-on labs!
• Expanded show floor, Dashboards Control
Room & Clinic, and MORE!
The 7th Annual Splunk Worldwide Users’ Conference
PLUS Splunk University
• Three days: Sept 24-26, 2016
• Get Splunk Certified for FREE!
• Get CPE credits for CISSP, CAP, SSCP
• Save thousands on Splunk education!
#splunkconf2016
Editor's Notes
With Splunk ITSI, customers get the higher level benefits based on the underlying platform. So, from deep-in-the-weeds solving IT operational use cases with Splunk enterprise, we’re up-leveling the use cases and making IT more relevant to the business.
The can visualize meaningful and contextual data and inter-relationships with dynamic service models, organize and correlate performance indicators for at-a-glance problem analysis, get proactive with early warnings on anomalies, deviations and pre-configured correlated alerts, and simplify workflows.
These are the 4 main dashboards that are in ITSI, SA is for the quick view and quick filtering to see only the Services and KPIs of choice, Glass table is for those who want to represent their own workflow and want to take the time to make things look pretty. Deep Dive is for the investigative work when things go wrong, Multi KPI alerts is to build alerts for when there is a desire to be alerted by email or just view the notable event review dashboard (like Incident review in ES).
Think ES when talking about notable events. They are nearly identical to ES notable events other than the fact that they are some other fields like Service and the actions you can perform on them are a little different. Like going to Deep Dive or creating ticket in service now. The correlation searches that create these notable events can be designed through the correlation search interface like in ES, or through the Multi KPI alert UI. They are stored in the notable events summary index.
Bring up live system
So how do you drive Service Intelligence in your own organization?
Providing service-level intelligence requires overcoming the difficulties that legacy methods have imposed upon the industry for years including: handling data sources of variable formats, working with poorly integrated controllers, scalability, bottom up discovery and alignment and lengthy complex deployments . Customers have told us we need a new approach. One that provides out-of-the-box visibility into operational health, scalability and management ease, top/down and in depth real-time visibility; correlation and anomaly detection, adaptive thresholding and new visualizations with quick time-to-deploy and additive value.
ITSI reinvents traditional monitoring and analytics with a data-driven approach to provide service-level intelligence to your services. The solution gives you a centralized, connected view of dynamic IT services.
What are Services? A service is a way of providing value to customers, both internal and external. This can span a broad range of definitions, including: • An application or group of applications • An infrastructure tier • A business service, such as an online marketplace, that could include multiple infrastructure components or entities (such as web servers, databases and load balancers)
What are Entities? Entities are the components that make up your services. An entity could be a server, a switch port, a user or anything else that meets your needs. Services can be bound to specific entities, and will have metrics defined to help people across your organization easily understand the status of key business services.
What are KPIs? Key performance indicators (KPIs) are metrics that are used to evaluate the overall status of a service. KPIs are configured using Splunk searches, so you have the ability to define any KPI that best meets your needs.
What service in the organization is impactful and requires oversight. Think about a service in your organization that supports the business, it may maintain any number of SLA’s and can be measured to understand how a service has been performing, how it is performing currently, and how it is projected to perform in the future
Who owns and supports the the service; think about the domain experts, the server, network and database admins, the enterprise architects, the business process owners, the manager and executives. Leveraging the institutional knowledge within the organization and bake that experience into monitoring the service so that the next person that you onboard or assign the monitoring task to doesn’t have to wake you in the middle of the night to determine what is going on.
Think about the metrics that are important in calculating overall health of a service and their supporting entities.
What components do we need to include in the service; db, middleware
What data is needed to drive the metrics; response time, CPU load, revenue generated, social media posts?
Now, in core Splunk we have the ability to alert you when you go from green to yellow, or yellow to red; But if there is a transitory issue where something occurs once and then goes back to normal you don’t want to be alerted necessarily, so in ITSI we have net-new functionality focused on time-based approaches to alerting. So when the database has been in the critical state for more than 20 percent of the last 15 minutes send me an alert or if the database has been in a critical state for more than 80 percent for the last 5 minutes send me an alert.
What are the top business services in your enterprise?
How do you measure the customer experience with these services?
Are customers happy with their experience?
Many of you have probably experienced a critical service or application outage. This about how often it occurs and the process required to resolve and solve these issues; do they happen often, on a regular basis, all the time, or sporadically. Does it take a significant number of people from different disciplines to come together in an ops-bridge environment, a war room, or conference call. Do you have to notify on-call personnel; sometimes in the middle of the night only to dismiss them later when it’s determined they’re domain is not the root cause of the problem.
How often do customers experience issues with the service?
When issues arise, who gets involved in resolving them?
How do teams work together to resolve issues?
How long is the customer experience affected each time there is an issue?
What are the financial impacts when customers have a bad experience with your services?
What’s the effort required to fully eliminate issues?
Service decomposition is an industry best practice designed to increase the granularity of a service subsequent to it implementation. By separating a solution environment we are able to gain increasing visibility into the constituent parts associated with a service without loosing focus on the composite importance of it’s constituent parts.
Traditionally, starting from a bottoms up approach organizations would assess an environment by deploying discovery methodologies, federating the information into a repository such as Asset Management or CMDB and then attempting to develop a service model the reconciles the environment, dynamically correlates the up and down stream relationships all in real time. The theory has always sounded reasonable but practically maintaining all the components to support a model is extremely complex and difficult at best to maintain because of the variability in our environments. Most implementations after significant effort can reach the application layer but rarely do we see a simple path to full end-to-end visibility up into the business and services layer.
Adaptive thresholds and anomaly detection so you don’t have to know what normal is you can have the system intelligently determine that for you.
Bring up live system. Discuss how different objects in our design translate to ITSI.
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