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Splunk Webinar: IT Operations Demo für Troubleshooting & Dashboarding
This document provides an overview of Splunk's IT operations software. It discusses the challenges facing IT operations, including siloed tools and reactive problem solving. It presents Splunk as a solution, with its ability to index and analyze machine data from any source in real-time. Key benefits highlighted include faster troubleshooting to reduce downtime, proactive monitoring to address issues before they become problems, and increased operational visibility across the IT environment. The document concludes with a demonstration of Splunk's IT service intelligence capabilities.
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Splunk Webinar: IT Operations Demo für Troubleshooting & Dashboarding
- 1. Copyright © 2015 Splunk, Inc. Splunk for IT Operations Troubleshooting Juergen Magiera ITOA EMEA Splunk
- 2. Safe Harbor Statement Duringthecourseof this presentation, we may makeforward looking statementsregarding future events or the expected performance of the company. We caution you that such statements reflect our current expectationsand estimatesbased onfactors currently known to us and thatactual eventsor resultscould differ materially. For importantfactors that may cause actualresults to differ from those contained in our forward-‐looking statements, please review our filings with the SEC. The forward-‐looking statements made in this presentation are being made as of the time and date of its live presentation. If reviewed after its live presentation, this presentation may not contain current or accurate information. We do not assume any obligation to update any forward looking statements we may make. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only and shall not be incorporated into any contract or other commitment. Splunk undertakes no obligation either to develop the features or functionality described or to include any such feature or functionality in a future release.
- 3. Company (NASDAQ: SPLK) Founded 2004, first software release in 2006 HQ: San Francisco / Regional HQ: London, Hong Kong Over 2,000 employees, based in 12 countries Business Model / Products Free download to massive scale Splunk Enterprise, Splunk Cloud, Splunk Light Hunk: Splunk Analytics for Hadoop 10,000+ Customers Customers in 100 countries 80+ of the Fortune 100 Largest license: Over 1000 Terabytes per day 3
- 4. … Plaguing IT Operations SERVERS STORAGE NETWORKING VITUALIZATION INFRASTRUCTURE APPLICATIONS PACKAGED APPLICATIONS CUSTOM APPLICATIONS Identity VPN IP Phone HR Email Finance App Svr DB Web Svr SaaS/PaaS IaaS Complex, silo-‐based technologies Disconnected and outdated point solutions Reactive brute-‐force problem resolution Over 80% of time on maintaining not innovating
- 5. 5 Server s Networks GPS Locati on Packaged Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web Servic es Online Servic es Securit y Transactio ns Databas es Network s Databas es Network s Databas es Transactio ns OPERATIONAL VISIBILITY TOOL
- 6. 6 Server s Networks GPS Locati on Packaged Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web Servic es Online Servic es Securit y Transactio ns Databas es Network s Databas es Network s Databas es Transactio ns OPERATIONAL VISIBILITY TOOL WAR ROOM
- 7. What Industry wants to do about it 7 Efficient use of people resources -‐ lean Reduce tool complexity and costs Become more proactive Reduce negative business impact Desired approach One platform and fewer tool admins for monitoring, troubleshooting, and operational visibility Required Capabilities Instantly analyze and correlate raw data, machine learning Accurate indication of root causes to reduce escalations and eliminate War Rooms Visibility across all functional areas shared by everyone
- 8. The Splunk Approach 8 Server s Networks GPS Locati on Packaged Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web Servic es Online Servic es Securit y ROOT CAUSES
- 9. Industry Leading Platform for Machine Data Any Machine Data Online Services Web Services Servers Security GPS Location Storage Desktops Networks Packaged Applications Custom ApplicationsMessaging Telecoms Online Shopping Cart Web Clickstreams Databases Energy Meters Call Detail Records Smartphones and Devices RFID Datacenter Private Cloud Public Cloud Enterprise Scalability Search and Investigation Proactive Monitoring Operational Visibility Real-‐time Business Insights Operational Intelligence
- 10. Industry Leading Platform for Machine Data Any Machine Data Online Services Web Services Servers Security GPS Location Storage Desktops Networks Packaged Applications Custom ApplicationsMessaging Telecoms Online Shopping Cart Web Clickstreams Databases Energy Meters Call Detail Records Smartphones and Devices RFID Datacenter Private Cloud Public Cloud Enterprise Scalability Search and Investigation Proactive Monitoring Operational Visibility Real-‐time Business Insights Operational Intelligence Any amount, any location, any source Schema-‐ on-‐the-‐fly Universal indexing No back-‐end RDBMS No need to filter data
- 11. Turn Data into Operational Intelligence
- 12. Turning Machine Data Into Operational Intelligence Reactive Search and Investigate Proactive Monitoring and Alerting Operational Visibility Proactive Real-‐time Business Insight 12
- 13. Operational Intelligence 1-‐Troubleshooting Find and fix problems faster 13 Reduce MTTR Improve End User Experience Reduce Costs Greater IT productivity
- 14. Operational Intelligence 1-‐Troubleshooting Find and fix problems faster 14 Reduced MTTR Improve End User Experience Reduce Costs Greater IT productivity No more grepping through logs End-‐to-‐end correlation
- 15. Operational Intelligence 2-‐Monitoring Find and fix problem before it becomes a problem Increased uptime Trends in real time and Historical Data Powerful Visualizations Alerting and notifications
- 16. Splunk Differentiators 16 Capture, retain, correlate and analyze ALL data Reduced MTTR From proactive monitoring to correlation and operational analytics Improved user experience Index data once for multiple uses: capacity planning, help desk support, security, troubleshooting, audit, SLA reporting, change tracking Reduced costs Scale to handle the largest, most complex datacenters Greater productivity Universal Machine Data Platform Fast Time-‐to-‐value Scales from Desktop to Enterprise Real-‐time Architecture
- 17. How would customer solve the challenges? Required Capabilities Reduced sprawl and complexity: One platform that consumes data in real-‐time from any source and transforms it into information, knowledge, and ultimately wisdom Agile and flexible: Ability to quickly define any metric, correlate across any data source, and present information in real-‐time Scalable and optimized: One technology that scales to any sized environment with as little infrastructure as possible Raw data history: Access to long-‐term historical raw data for machine learning and capacity optimization 17
- 18. Why Enterprises Use Splunk for IT Operations Increased Uptime to 99.9% Availability Reduced MTTR from 2-‐3 days to few minutes Improved Margins by protecting millions in ad-‐revenue Consolidated Tools by retiring 27 monitoring solutions Optimized Capacity by saving $500K in SW, HW & licenses Drives Innovation with usage analytics on product features
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- 20. Copyright © 2015 Splunk, Inc. Splunk IT Service Intelligence
- 21. Splunk IT Service Intelligence 21 Data Driven • All IT Data -‐ events, metrics, and logs Service-‐awareness • Provides actionable insights into high visibility services • Personal contextual visualizations • Mitigate problems before they impact customers. Powerful Platform • Fast correlation across services & KPIs • Deploys Quickly • Scalable, flexible and fast time-‐to-‐value • Scalable Universal Platform (any point in time)
- 22. IT Service Intelligence Data-‐driven insights for root cause isolation and improved service awareness with a marketing catchphrase that is really long
- 23. IT Service Intelligence – Core Concepts Service Requests Responses Web Technical Services Packet Network Hypervisor and Hosts RBMDBs Storage Tier API Services Web Services Web KPI: Number of requests KPI: Error rate KPI: Average response time KPI: Servicer CPU load KPI: Server network I/F errors KPIs KPIs and Health scores constitute the means by which Services are monitored. Health Score
- 24. Achieve Service Visibility Faster Service Analyzer High-‐level view of services and composite health scores Glass Tables Personalized visualizations of your services Deep Dives Organized view of performance indicators across silos Multi KPI Alerts Correlation rules to generate notable events Notable Events Easy-‐to-‐understand report on results of correlation searches Anomaly Detection and Adaptive Thresholds Machine learning to baseline normal operations and identify anomalous behavior 24
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- 27. Troubleshooting Continuous Deployment Application Management Service Monitoring Splunk Is the Backbone of Modern IT Platform for Machine Data
- 28. AVAILABLE NOW! Try it: SPLUNK.COM Free for 60 days
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