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Splunk - BMW connects business and IT with data driven operations SRE and O11y

Splunk
Splunk

BMW is defining the next level of mobility - digital interactions and technology are the backbone to continued success with its customers. Discover how an IT team is tackling the journey of business transformation at scale whilst maintaining (and showing the importance of) business and IT service availability. Learn how BMW introduced frameworks to connect business and IT, using real-time data to mitigate customer impact, as Michael and Mark share their experience in building operations for a resilient future.

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IT Strategy Update 2022 – Communication | 14.11.2023
BMW CONNECTS BUSINESS AND IT WITH
DATA-DRIVEN OPERATIONS, SRE, AND O11Y.
MICHAEL STRATMANN | PRIME SRE CUSTOMER, BRAND & SALES – BMW.
MARK WOODS | CHIEF TECHNICAL ADVISOR, EMEA – SPLUNK.
GARTNER IT SYMPOSIUM/XPO™ – 6 NOVEMBER, 2023.
- 2 -
IT Strategy Update 2022 – Communication | 14.11.2023
|
GARTNER IT SYMPOSIUM/XPO™ 2023.
BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y.
ARE WE REALLY DATA-DRIVEN?
Models
AI
Cloud
Mesh
SRE
Pipeline
O11y
Fabric
Platform
Catalogue
No-
code
- 3 -
IT Strategy Update 2022 – Communication | 14.11.2023
|
GARTNER IT SYMPOSIUM/XPO™ 2023.
BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y.
NEW REQUIREMENTS AND DIRECT CUSTOMER
INTERACTION
REQUIRE NEXT-LEVEL DATA OPERATIONS.
DIRECT
CUSTOMER
INTERACTION.
OMNI CHANNEL
CUSTOMER
JOURNEY.
MORE DATA
THAN
EVER.
- 4 -
IT Strategy Update 2022 – Communication | 14.11.2023
|
GARTNER IT SYMPOSIUM/XPO™ 2023.
BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y.
FOCUS ON A SHARED CONTEXT.
Simple context(s)
important to
everyone
Prioritised domain &
functional needs
- 5 -
IT Strategy Update 2022 – Communication | 14.11.2023
|
GARTNER IT SYMPOSIUM/XPO™ 2023.
BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y.
CREATE A FRAMEWORK ENABLING ENAGEMENT.
Simple context(s)
important to
everyone
Prioritised domain &
functional needs
- 6 -
IT Strategy Update 2022 – Communication | 14.11.2023
|
GARTNER IT SYMPOSIUM/XPO™ 2023.
BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y.
DATA-DRIVEN OPERATIONS ARE KEY
TO SUCCEED IN A TRANSFORMATIVE WORLD.
BRIDGE
BUSINESS AND IT
DISTINGUISH BETWEEN
REAL-TIME DATA AND
REPORTING
SELECT THE
RIGHT BUSINESS KPIS
VISUALIZE DATA FOR ACTIONABLE
INSIGHTS
HORIZONTAL/VERTICAL E2E
MONITORING
SIMPLIFY TO UNDERSTAND WHAT
HAPPENS AT THE MOMENT IN
BUSINESS & IT

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Splunk - BMW connects business and IT with data driven operations SRE and O11y

  • 1. - 1 - IT Strategy Update 2022 – Communication | 14.11.2023 BMW CONNECTS BUSINESS AND IT WITH DATA-DRIVEN OPERATIONS, SRE, AND O11Y. MICHAEL STRATMANN | PRIME SRE CUSTOMER, BRAND & SALES – BMW. MARK WOODS | CHIEF TECHNICAL ADVISOR, EMEA – SPLUNK. GARTNER IT SYMPOSIUM/XPO™ – 6 NOVEMBER, 2023.
  • 2. - 2 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. ARE WE REALLY DATA-DRIVEN? Models AI Cloud Mesh SRE Pipeline O11y Fabric Platform Catalogue No- code
  • 3. - 3 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. NEW REQUIREMENTS AND DIRECT CUSTOMER INTERACTION REQUIRE NEXT-LEVEL DATA OPERATIONS. DIRECT CUSTOMER INTERACTION. OMNI CHANNEL CUSTOMER JOURNEY. MORE DATA THAN EVER.
  • 4. - 4 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. FOCUS ON A SHARED CONTEXT. Simple context(s) important to everyone Prioritised domain & functional needs
  • 5. - 5 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. CREATE A FRAMEWORK ENABLING ENAGEMENT. Simple context(s) important to everyone Prioritised domain & functional needs
  • 6. - 6 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. DATA-DRIVEN OPERATIONS ARE KEY TO SUCCEED IN A TRANSFORMATIVE WORLD. BRIDGE BUSINESS AND IT DISTINGUISH BETWEEN REAL-TIME DATA AND REPORTING SELECT THE RIGHT BUSINESS KPIS VISUALIZE DATA FOR ACTIONABLE INSIGHTS HORIZONTAL/VERTICAL E2E MONITORING SIMPLIFY TO UNDERSTAND WHAT HAPPENS AT THE MOMENT IN BUSINESS & IT
  • 7. - 7 - IT Strategy Update 2022 – Communication | 14.11.2023 LIVE DEMO
  • 8. - 8 - IT Strategy Update 2022 – Communication | 14.11.2023
  • 9. - 9 - IT Strategy Update 2022 – Communication | 14.11.2023
  • 10. - 10 - IT Strategy Update 2022 – Communication | 14.11.2023
  • 11. - 11 - IT Strategy Update 2022 – Communication | 14.11.2023
  • 12. - 12 - IT Strategy Update 2022 – Communication | 14.11.2023
  • 13. - 13 - IT Strategy Update 2022 – Communication | 14.11.2023
  • 14. - 14 - IT Strategy Update 2022 – Communication | 14.11.2023
  • 15. - 15 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. DATA-DRIVEN OPERATIONS ARE KEY TO SUCCEED IN A TRANSFORMATIVE WORLD. BRIDGE BUSINESS AND IT DISTINGUISH BETWEEN REAL-TIME DATA AND REPORTING SELECT THE RIGHT BUSINESS KPIS VISUALIZE DATA FOR ACTIONABLE INSIGHTS HORIZONTAL/VERTICAL E2E MONITORING SIMPLIFY TO UNDERSTAND WHAT HAPPENS AT THE MOMENT IN BUSINESS & IT
  • 16. - 16 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. IMPLEMENT AN EFFECTIVE SRE STRUCTURE. ENSURE HIGH-QUALITY DATA IN IT WITH DAILY UPDATES. MAKE THIS A CIO TOPIC AND GET BOARD BUY-IN. DATA-DRIVEN OPERATIONS ARE KEY TO SUCCEED IN A TRANSFORMATIVE WORLD. BRIDGE BUSINESS AND IT DISTINGUISH BETWEEN REAL-TIME DATA AND REPORTING SELECT THE RIGHT BUSINESS KPIS VISUALIZE DATA FOR ACTIONABLE INSIGHTS HORIZONTAL/VERTICAL E2E MONITORING SIMPLIFY TO UNDERSTAND WHAT HAPPENS AT THE MOMENT IN BUSINESS & IT
  • 17. - 17 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. CREATE A FRAMEWORK ENABLING ENGAGEMENT. Simple context(s) important to everyone Prioritised domain & functional needs
  • 18. - 18 - IT Strategy Update 2022 – Communication | 14.11.2023 | GARTNER IT SYMPOSIUM/XPO™ 2023. BMW CONNECTS BUSINESS AND IT WITH DATA DRIVEN OPERATIONS, SRE, AND O11Y. LEARNINGS AND KEY TAKEAWAYS. START IMPERFECTLY. SIMPLIFY IT AND LINK TO THE BUSINESS. BUILD FRAMEWORKS TO ENGAGE.

Editor's Notes

  1. 1
  2. Established horizontal and vertical end-to-end monitoring bridging IT and business (improve IT stability and operations) Distinguished between real-time data and reporting, visualizing data for actionable insights. Focused on selecting the right business KPIs, simplifying and abstracting IT to make them understandable (connected to business outcomes and KPIs – bridging the gap between IT and the business) Satisfying underlying requirements: Implemented an SRE structure within our organization / ensured high-quality data in IT with daily updates in our Observability tool / board buy-in and top management involvement driven by CIO
  3. Established horizontal and vertical end-to-end monitoring bridging IT and business (improve IT stability and operations) Distinguished between real-time data and reporting, visualizing data for actionable insights. Focused on selecting the right business KPIs, simplifying and abstracting IT to make them understandable (connected to business outcomes and KPIs – bridging the gap between IT and the business) Satisfying underlying requirements: Implemented an SRE structure within our organization / ensured high-quality data in IT with daily updates in our Observability tool / board buy-in and top management involvement driven by CIO
  4. Established horizontal and vertical end-to-end monitoring bridging IT and business (improve IT stability and operations) Distinguished between real-time data and reporting, visualizing data for actionable insights. Focused on selecting the right business KPIs, simplifying and abstracting IT to make them understandable (connected to business outcomes and KPIs – bridging the gap between IT and the business) Satisfying underlying requirements: Implemented an SRE structure within our organization / ensured high-quality data in IT with daily updates in our Observability tool / board buy-in and top management involvement driven by CIO
  5. Don't aim for perfection; start with an imperfect understanding and a customer/team-relevant process Simplify IT, making the links between IT and the business real and understandable Create a framework that encourages engagement, not just fixing the basic