IBM Netcool Operations Insight

Analytics Driven Operations Management
© 2014 IBM Corporation 1
IBM Netcool Operations Insight
The Heart of a Modern Analytics Driven Operations Center
• Proven value of Netcool OMNIbus
World’s #1 and most Secure Operations Management Solution
• Innovative Analytics
Transform experience for new or existing customers
• Lightweight UI and Mobile Client
• Extend with additional Operations Analytics
IBM Netcool Operations Insight combines proven Operations Management and Alarm consolidation
capabilities with innovative analytics to help clients empower their IT operations staff to rapidly identify,
isolate and resolve problems before they impact their company's business services
Optional IBM Operations Analytics
Predict
Search

Value Progression
OMNIbus 8.1
Impact 7.1
Netcool Network Management 9.2
Netcool
Operations
Insight
Netcool Operations Insight
+
IBM Operations Analytics
(Predictive Insights, Log Analysis)
• Lightweight UI/Mobile dashboard, with
no java at browser
• Related Event Grouping
• OOTB grouping for NMS2000 &
Netact
• Expanded network management
capabilities
• WiFi networking support
• Event Search Analytics
• Seasonal Event Analytics
• Related Events Analytics
• Network Path Aware Event Search
• Physical mapping using GIS data
• Free Search across any data (up to 2GB/day)
• Single, simple entitlement structure
• Easy expansion of Event Search to
full Log Analysis(extend beyond
2GB limitation)
• Proactive outage avoidance through
dynamic thresholding and anomaly
detection
• 60% faster creation of custom high
impact mobile ready dashboards
• 75% savings on UI cost of
ownership and reduced risk
• 90% reduction in EMS event load
• Improved Time to Value with 50%
faster install
• 75% less time spent performing event
analysis
• 50% reduction in repeating events
• 30% plus reduction in events to operations
• 10% improvement in MTTR
• Significant reduction in tickets generated
• 60% faster problem diagnosis
through enterprise search of events,
logs, and trouble tickets
• Over $300K in annual savings
through dynamic thresholding
• Avoid 100% of critical issues
through dynamic thresholding and
anomaly detection

IBM Netcool Operations Insight (NOI)
with Netcool Omnibus, Impact. IT Alert Notification and IBM Opertions Analytics- Log Analysis* (events )
Network Management feature* – IBM Tivoli Network Manager (ITNM)
- IBM Tivoli Netcool Configuration Manager (ITNCM)
IBM Tivoli Business Service Manager (TBSM)
IBM Tivoli Netcool Performance Manager (TNPM)
IBM Tivoli Application Dependency Discovery Manager (TADDM)
IBM Operational Analytics - Predictive Insights (PI)
IBM Collaborative Operations (In BETA)
Bring together your best talent and knowledge to solve problems faster
Includes Service Portal, Alert Notification, Collaboration Spaces and Runbook Automation
The Operations Portfolio
IBM Operational Analytics - Log Analysis (LA)

Developers
IT Operations
Lines of Business
CxO
Enable Immediate gratification
Instant access from anywhere
Connect and Collaborate
Low Touch, easy to consume
Minimal coding, lots of mashing
Continuously updating to delight, compete
Predict vs React
Visual and precise
Highly consumable, intuitive
Infrastructure as Code
Manage on and off prem service
SocialMobile
Embedded Intelligence
Cloud
Big Data
Consumer expectations are driving disruption in Application
& Operations Teams

The Bottom Line: Long incident diagnosis and resolution time leads to Missed
goals, Spiraling costs and Client dissatisfaction
Enterprises and service providers risk revenue, profit loss and customer
dissatisfaction when applications and services don’t meet consumer
expectations
Operations is responsible for managing this risk, ensure
availability of critical services, and ensure efficient
utilization of IT and Network resources
Slow diagnosis and fixing of on-going
business-impacting problems
IT Ops CHALLENGES
Ineffective identification, prioritization
and assignment of business-
impacting incidents
Inability to detect outages before they
become business or customer
impactingIT CANNOT KEEP UP: New apps and
infrastructure is deployed fast.
IT DATA EXPLOSION: Unprecedented volume,
variety and velocity.
HIGH COST: Inefficiencies with multiple
monitoring tools to manage new and legacy
environments.

Typical Enterprise generates 27 million tickets and 20 million work orders to
manage 15 million unique assets – 1 TB of unstructured data a day
Intelligent networked assets produce data: voltage, power, temp, flow …
Managing 11 million residential smart-meters in Japan
Opportunities to provide insights & trends on asset performance, reliability &
cost management
Availability? Performance? Capacity? Utilization? Composition?
Demand improvements from Operations & Line-of-Business on …
Innovations in Analytics are Transforming IT Operations
Operational Visibility
Analytics enable operations to gain actionable insight from the
massive amounts of operational data generated in their environments
The knowledge gained through analytics will help optimize the IT and
application infrastructure
It will allow Operations to:
• Improve operational Agility and Effiency
• Reduce Administrative investment while spotting emerging
problems faster
APM Digest 2012:
75% of Senior IT
Execs dissatisfied
with traditional
management
approaches, 30%
claim they cannot
predict potential
outages

IBM management solutions market and industry leadership
8 of 10 Top Communications Service Providers
5 of 5 Top global investment banks
8 of 10 Top insurance companies
9 of 10 Top wholesale banks
7 of 10 Top automakers
14 of 20 Top financial services
Industry leading solution
Extensive customer base
7
Source: Improve IT Agility and Efficiency: Analytics Deliver New Insights into Operational Big Data, EMA Whitepaper February 2014
IBM is the market leader in Fault
and event management
IBM has advanced its capabilities with
significant innovations in the area of
operational intelligence for both real time and
historical analytics
IBM is #1 in IT Operations
Management Software, Worldwide,
2013
Market Share Analysis: IT Operations Management Software, Worldwide, 2013, Gartner May 2014

IBM Operations Management
Infrastructure Management
Reduce costs and improve Operations efficiency
Storage I Compute I Network
3rd Party
Systems
Application Performance Management
Ensure right availability of your critical business
solutions
Enabling IT Operations increase agility and maximize efficiency by providing a
consolidated view and actionable insight into the health and performance of their
applications and associated IT and Network infrastructures
HybridOn Premise Cloud

Introducing IBM Netcool Operations Insight
9
How we help!
• World’s #1 and most Secure Operations
Management Solution
• Enables Operations to shift to a more agile
and efficient organization
Maximize Operational
Efficiency
with machine learning
techniques and simple tools
for analyzing historical data to
quickly identify
opportunities to streamline
operations
Manage
Operational Risk
with a single pane of
glass, central
consolidation point,
and runbooks for
consistency for alerts
and events
Improve
Operational Agility
with real time analytics to
help Identify, isolate
and resolve problems
faster and even predict
emerging problems
Effective Efficient Reliable

IBM Netcool Operations Insight
Predict
Search
Optional IT Analytics
The Heart of a Modern Analytics Driven Operations Center
Powered by the Proven value of Netcool OMNIbus
 Consolidating millions of alerts from across your environment into a small number of actionable problems
Accelerated with Innovative Event Analytics for Efficiency and Agility
 Improve operator efficiency up to 90% by identifying common problems to simplify away
 Deliver broad context to reduce mean time to repair by 10% to 15% for most organizations
Available Operations Views for APM and Network Management
 Combine events, data and views from heterogeneous Operations systems into one view using modern,
mobile dashboards and simple data integration solutions
Additional Analytics available to reduce TCO, and improve Problem
Identification with Predict and Search

Client Value delivered!
 Transformative Analytics to Identify, diagnose
and resolve problems within seconds
 30% Reduction in overall event load and 10%
faster MTTR
 46% reduction in non service impacting events
 Up to 75% saving on time spent performing
historical event analysis
 75% saving on cost of ownership and reduced
risk
 60% faster in creation of custom high impact
dashboards
 50% faster install provides basic management
within 30 minutes
 70% faster creation of event tools & prompts
• Improves Operational Agility with better Insight
• Maximizes Operations Efficiency
• Simplifies Delivery
1000’s of Customers Trust Netcool to keep their services hot and
their IT and Network Infrastructure cool

Predict Collect, correlate and consolidate events from your on
and off premise environments into a single operational
view
 Leverage machine learning techniques to turn your
historical event data into insight for higher operational
efficiency with Event Analytics
 Accelerate problem isolation, identification and
resolution for greater operations agility with Event Search
Analytics
 Reduce cost and eliminate manual steps by automating
actions and execute automated diagnostics
Proven and Secure
Powered by the #1 and most secure event
Consolidation soltution in the market
Broadest breadth of coverage
Hundreds of out-of-the-box integrations, with included
domain intelligent event reduction rules across IT and
Network infrastructures
•Unrivalled Scalability and Resilience
Trusted scalability,redundancy and failover for very large
and growing environments – millions of events per day
Solution Benefits
IBM Netcool Operations Insight - Simplify Operations
Simple Delivery
Reduces setup complexity, reducing Time to Value and
improving Total Cost of Ownership
“Netcool Operations Insight now with
analytics, is something that Claranet
is really excited about because we
can use that in turn to improve the
responsiveness to our customers’
issues”
Mark Whitehead, Manager of Operational
Management Systems, Claranet

Event Analytics for Operational Efficiency
Embedded Event Analytics to expand context relating to events enabling
faster delegation and diagnostics
Predictive Analytics for Agility
Ability to Leverage innovative behavior learning predictive solutions to spot
emerging problems sooner, reduce time to value, and increase efficiency –
• Detected 100% of major incidents … including silent failures
• Reduced need for setting manual thresholds $300K USD annual
productivity improvement in Ops
• 46% reduction in re-occurring events
• Proactive and automated responses to recurring situations accelerating
response time to customers’ more important business critical issues
IBM Netcool Operations Insights – Highlights
Composable Dashboards, Fully Mobile
Visualize the performance and health of your entire operations environment.
Out of the box Integration
• 98% Reduction in Critical events: ~22 critical & ~100 major events per
week
• Improved focus and utilization of first- and second-line staff

 Discover your physical &
virtual network
infrastructure
 Vizualize your network and
changes in real time
 Detect actionable events
through automated Root
Cause Analysis
Simplied Delivery
Single integrated solutions for all you network
management needs
Broadest breadth of coverage
Hundreds of out-of-the-box integrations, with intelligent
pre-built rules to localize network issues, and focus
operational efforts
Multi-vendor, Domain and Technology
Network Management capability across wireless, Wireline
and Enterprise networks
Solution Benefits
Netcool Operation Insight provides visibility into your network
14
Maximize Network Service Availability
Reduce effort and cost to resolve problems through
advanced analytics to quickly identify root cause of
performance problems
“IBM software was the best choice
because it will save our operations
support staff and network engineers
valuable time through automation,
and, as we grow, it will scale to manage
and configure the thousands of network
devices that will be required to bring
our customers next-generation
services.”
Minaz Vastani, vice president of OSS, CBeyond
 Reduce manual errors
with automatic
configuration of network
services
 Track planned and un-
planned configuration
changes
 Manage compliance and
secure change process for
device configuration data

• 80% reduction in call center requests, reducing the demand for help
desk staff
• 95% reduction in MTTR.
• “with the ability to regularly run audit checks we could prove that we were
adhering to compliant configuration templates. The compliance reporting was
also very easy to build and rollout.”
IBM Netcool Operations Insights – Network Management Highlights
Automatic Discovery and Root Cause Analysis
End-to-end visibility of your physical and virtual network infrastructure with
automatic notification of alarms that require operator action
• Achieved about a 40 percent reduction in outage times
• 30% reduction in Mean Time To Repair (MTTR) thanks to the root cause analysis
and cross-domain correlation within the IBM solution
Network Configuration Automation
Drive process automation for repeatable configuration activities to
minimize errors and improve operational performance
Network Configuration Compliance Management
Control the process of configuration change and compliance in the
operations environment

IBM Netcool Operations Insight -- Highlights
Modern Dashboards, Fully Mobile
Visualize the performance and health of your entire operations environment. Out of the
box Integration
• 98% Reduction in Critical events: ~22 critical & ~100 major
events per week
• Improved focus and utilization of first- and second-line staff
Analytics to increase Event Value
v1.1
v1.2
v1.3
March
2015
30% reduction in
Events to Operations
Almost 50% reduction
in repeating events
90% reduction
for known event
classes

Extend the value of Netcool Operations Insight
Tivoli Application Dependency Discovery Manager
• Service aware Operations Management
enabling business alignment and problem
solving context
• Dynamic service modeling with consolidated
alert mgt. & automation!
• Application Discovery and Composition
Mapping integrated and viewable out of the
box
• See events in context of business
applications or IT services
“Within 2 months we mapped and created a topology
for 600 business applications. Without this automated
capability it would have taken us over two years to
complete this effort … we avoided spending several
hundreds of thousands of dollars per year.”
“This is exciting and does exactly what we need! The value
delivered with this release is huge. This is a big deal”

Collaborative Operations (BETA Available)
Rapidly extend Netcool client value with innovative Hybrid Services
Alert Notification
• Ensures no time is lost, no request left hanging
by routing alerts to the right person
• Never get lost with on-call calendaring integration
and escalation
Runbook Automation
• Provides guidance, context, and automation for
faster problem resolution
Collaboration Spaces
• Bring together your best talent and knowledge to
drive complex problem to resolution faster
Hybrid
Out of the box integration with existing on premise Netcool
Hybrid services provide fast and lightweight innovation, creating new value for our customers
Learn more on Service Engage
https://ibmserviceengage.com/collaborative-operations

Enhancing the value of Netcool Operations Insight
Search across all of your IT operational data for faster
problem resolution, improving operational agility and
efficiency with IBM Operations Analytics – Log Analysis
Proactive notification of application degradations and
service outages via seamless integration with
IBM Operations Analytics – Predictive Insights
IBM Operations Analytics, a natural extension to further Simplify Operations
Search
Predict problems
before they become
service impacting
Diagnose application
& infrastructure issues
using all your
operational data
Predict
Resolve Problems Faster
Optimize
Ensure your IT
infrastructure is
operating as
efficiently as
possible
environments
Analytics
Improve Operational EfficiencyAvoid Outages While Reducing
Threshold Management Costs
Netcool Operations Insight Includes 2GB daily
ingestion of Search data from external sources

 Identify problems quicker with insight to
large unstructured repositories
 Isolate problems quicker by bringing
relevant unstructured data into problem
investigations
 Repair problems quicker with the right
details quickly to hand
IBM Operations Analytics – Log Analysis
Mainframe Support
Search System z (zLinux & zOS) logs in addition to
all your other data
Breadth of Searchable Data
Search across all of your IT operational data to
quickly resolve issues
Expertise Advise
Any competitor can isolate problems. IBM helps
clients quickly resolve them
Embedded Analytics
Free entitlement for APM, ITM, and Netcool
Operations Insight clients
Solution Benefits
Streamlining and centralizing
processes helps us accelerate
delivery of channel usage
analytics by 60%.”
- Barclays Bank

Predict
 Eliminate the costly problem of setting and
maintaining static thresholds
 Proactively identify problems before they
become service impacting
 Speed up the process of identifying the
root cause analysis
 Fast value and strong return on
investment
IBM Operations Analytics – Predictive Insights
Anomaly Detection
Alerting before potential issues become service
impacting, enabling IT to shift from reactive to
proactive
Automated Threshold Maintenance
No complex manual intervention to setup &
maintain with 5 times faster processing
On-Prem and SaaS
Now available as a Service, providing additional
value to our Performance Management solutions
•Supports Heterogeneous Environments
Out-of-the-box integrations to IBM APM/ITM or 3rd-
party monitoring solutions
Solution Benefits
“IBM Operations Analytics helped detect 100
percent of the major incidents that occurred,
including silent failures, and helped us
eliminate manual thresholds, which will
result in a cost avoidance of $300K USD
annually”
Chris Smith, Director Tools and Automation
Consolidated Communications Holdings, Inc.

IBM Operations Management – Value Delivered
22
Motorola Solutions significantly improved their level of service with
Netcool and are able to monitor more events, respond faster and
more predictably. With Netcool they have reduced response times to
customer network issues by as much as 95 percent.
Maximize
Service
Availability
Consolidated Communications estimates that after deploying Netcool
they save $600,000 annually
Claranet, a leading Europan MSP, achived significant improvement
customer service and operational efficiency using Event Analytics in
Netcool and managed to reduce their overall event volume by 50%
Reduce
Operational
Costs
Improve
Operational
Efficiency
Large retail bank increased online banking application availability
through predictive analytics. Alerted 10 major incidents in a 4 week
period in advance of customer detection Estimated savings with
outage avoidance analytics was $600K
Improve
Operational
Agility

Netcool Operations Insight / Benefits
Scales from
the smallest to
largest
environments
The # 1
Operations
Management
solution in the
market
Certified as
the most
secure Event
Management
solution
available
Off the shelf
integrations with
included domain
intelligence.
Spans across IT
and Network
infrastructures
on and off prem
Enables up to
90% improved
operational
efficiency and
agility
Proven Powerful Secure SeamlessEfficient
Underpinned by rapid delivery of
innovations focused to further drive agility
and maximize efficiency in operations
<

Resources!
Netcool Operations
Insight
Client Testimonials
Demos
https://ibm.biz/BdRLvr
https://ibm.biz/BdRLvvhttps://ibm.biz/BdRLvM
https://ibm.biz/BdRLvn https://ibm.biz/BdRLv8 https://ibm.biz/BdRLvV
IT Operations
Analytics
https://ibm.biz/BdRCfZ
https://ibm.biz/BdRCJZ https://ibm.biz/BdRCfM
Case Studies and White papers
https://ibm.biz/BdRCfn
Consolidated
Communications
Barclays Bank PLC
accelerates channel usage
analysis by 60 percent
https://ibm.biz/BdRCfe
https://ibm.biz/BdRCfJ
Improve IT Agility and
Efficiency:
https://www.youtube.com/watch?v=M
TlpgUyLNLg
https://www.youtube.com/w
atch?v=q-otZZ54vuQ
Shift to the left, shortShift to the left, Full version
Network
Management
https://ibm.biz/BdFFpH
https://ibm.biz/BdFFpS https://ibm.biz/BdFFpvhttps://ibm.biz/BdFFpK
Clouds are just Vapor
without the Network
https://ibm.biz/BdFFpehttps://ibm.biz/BdEPWe
Claranet reduces recurring
event alarms by 46%
www.ibmserviceengage.com/it-operations-management

Leveraging Event Analytics to improve operational agility
and maximize operational efficiency
The need
A growing customer base generates increasing numbers
of alarms and events in Claranet’s managed services
provider infrastructure, requiring the company to rapidly
identify and resolve issues before they have an impact on
their customers’ business-critical infrastructure.
The solution
Claranet utilizes the event analytics capabilities of IBM
Netcool Operations Insight software enabling discovery of
event patterns and nonrandom seasonal behaviors,
facilitating proactive and automated responses to
recurring situations.
The benefit
The company identifies and ranks events by their
seasonal nature, reducing events and alarms by 46
percent.
“We’ve reduced re-occurring events
that previously may have delayed us
from being able to address our
customers’ more important business
critical issues,”
“We’re definitely operating at a higher
level of efficiency.”
Jason Taylor, senior systems engineer for Claranet.
http://www-03.ibm.com/software/businesscasestudies/us/en/corp?synkey=I345463I21860X11

What if a service disruption could become a thing of the past?
• IBM Tivoli® Monitoring
• IBM Tivoli Netcool®/OMNIbus
• IBM Tivoli Netcool/Impact
• IBM Tivoli Network Manager
• IBM Global Technology Services – Integrated Technology Services
• Global Alliance Solutions
“With the new software solution, we now receive, on average,
only 22 critical events and 100 major events per week, a nearly
98 percent reduction from before. This permits our network
operations team to focus on the events that matter and better
utilize our first- and second-line staff to reduce costs.”
—Rui Ferreira, service director, ZON Multimedia SGPS SA
With the largest fiber-based network in
Portugal and digital satellite platform, ZON
Multimedia SGPS SA (ZON Multimedia)
needed to ensure seamless, high-quality
network services to more than 1.6 million
subscribers and more than three million homes
in Portugal. Averaging more than 1,000 critical
alarms and 8,000 major alarms per week with
more than 10 different management platforms
to monitor its networks, the company’s IT staff
found it nearly impossible to focus on service
quality.
The Opportunity
ZON Multimedia SGPS SA
What Makes it Smarter
Real Business Results
– Reduced the number of events per week by 98 percent by automating event detection and
resolution and prioritizing event response according to business impact
– Lowered operational and capital expenses with a single dashboard to manage the network to
provide consistently high levels of customer service
– Improved service availability with the ability to proactively plan and schedule maintenance to
maintain signal and distribution quality
Solution Components
ZON Multimedia achieves a 98 percent reduction in network issues by automatically detecting deviations in its infrastructure and
resolving the problems before they become critical customer issues.
Media and Entertainment | Intelligent Network Management | Portugal
Whether it’s a TV program, the Internet or mobile phone service, there is nothing more
frustrating to a customer than service disruptions, which in turn create greater potential for
customers to defect from a service provider. Using an innovative network management
solution, ZON Multimedia reached a new level in preventing customer-facing service
disruptions. Its IT staff can address and resolve issues before any part of the network
infrastructure actually fails by automating the detection of any deviation from normal
operations that could indicate underlying problems with the infrastructure. The solution
pinpoints root causes of events and prioritizes responses according to business impact.
With this new level of capability, the staff can focus on the most critical problems and
automate the isolation and resolution of those problems before they affect the signal and
distribution quality for its cable, satellite, Internet and mobile customers.

Media - ZON Group
Implemented Netcool/OMNIbus Manager of Managers
• Reduced Mean Time to Detect
• Simplified Automation
• Reduced from 8000 critical events per day to 22

Consolidated
Communications avoids
network outages and
improves customer service
2828
Need
• Monitoring a customer base of 250k access lines,
125k Internet, and 30k video is a challenge
• Managing manual thresholds within this
networking environment is a nightmare
Benefits
• Using SmartCloud Analytics, behavioral learning
techniques generate alerts automatically when
something is not normal
• Enable earlier detection and insight into issues
not detected by existing monitoring systems
• Easily obtain impact analysis into how the
network copes with various failure conditions
“IBM SmartCloud Analytics helped detect 100
percent of the major incidents that occurred,
including silent failures, and helped us eliminate
manual thresholds, which will result in a cost
avoidance of $300K USD annually”
- Chris Smith,
Director
Tools and Automation
Consolidated Communications Holdings, Inc.
Predict

Telecom – Consolidated Communications
SmartCloud Analytics Predictive Insight
• Detect 100% of Emerging Problems
• Identified Unknown problems, including latent
denial of service attacks
• Save $300k annually in threshold management

Benefits:
• Swisscom has moved from reactive
to proactive network support and asset
management, helping the company
deliver 99.8 percent network reliability
to customers.
Business Need:
Swisscom Hospitality Services needed to proactively monitor,
manage and maintain complex, diverse network environments to
meet hotelier customers’ demands for near 100 percent guest
service reliability.
Swisscom Hospitality delivers near 100 percent reliability
A family of IBM Tivoli products helps the company proactively manage hotel networks
Solution:
After replacing a proprietary network management system with
a family of IBM® Tivoli® software, Swisscom provides
customers with visibility into network reliability and service level
agreement compliance.
IBM Tivoli Netcool®/OMNIbus software provides the company with near-real-
time event-management capabilities and visibility into its two network operations
centers. Swisscom customers also use the tool to understand, at a glance,
network performance regionally or by site. IBM Tivoli Network Manager and IBM
Tivoli Monitoring software enable Swisscom to see the status of each of the
several hundred devices in each network and to diagram critical relationships
between devices. IBM Asset Management for IT (now IBM SmartCloud® Control
Desk) software allows Swisscom to manage the full lifecycle of all devices
installed in hotel environments and help customers plan for asset maintenance
and upgrades.
Software:
• Tivoli Netcool/OMNIbus, Tivoli
Network Manager Entry Edition,
Tivoli Monitoring, IBM SmartCloud
Control Desk
“Our hotel IT directors used to be blind to what was
going on with their network. With Tivoli they now see
the issues that are being dealt with by Swisscom,
potential issues emerging and past issues,” says Mr.
Missen. “I get a breakdown every month of all the
proactive and reactive items that have come up in
every hotel for every Alert Care module, and there is
nothing on the reactive side that concerns me at all.
We are looking at one to two reactive calls per
month per site, if that. When it comes to being
proactive and continuously improving our service
delivery, Alert Care is critical, and Tivoli is very much
key to that initiative.”
Full use case http://www-01.ibm.com/software/success/cssdb.nsf/CS/KPES-
9CKNZZ?OpenDocument&Site=tivoli&cty=en_us

Benefits:
• Reduced maintenance costs by
USD200,000 by consolidating the
environment onto a standard software
platform
• Saved USD25,000 annually in
human resources costs by increasing
the efficiency and productivity of the IT
department
• Cut overall IT costs while improving
service levels and reducing workload
Business Need:
For Ceska Pojistovna, the IT environment serves as the foundation for
every core business function, from claims processing to human
resources. But the company’s foundation had cracks. After years of
growth, it found itself with a disjointed environment that threatened to
disrupt business operations. It needed a comprehensive IT service
management solution to avoid downtime and performance lags.
Česká Pojištovna gained unprecedented visibility into its
complex IT environment to predict and prevent outages
Solution:
Ceska Pojistovna centralized monitoring and management
across the IT environment, cutting through the complexity to
gain real-time visibility into resource performance and usage.
Automated root cause analysis, problem resolution and alarm
deduplication keep system failures to a minimum. And with
analysis of historical performance trends, the company can
predict fluctuations in resource requirements and perform
more accurate capacity planning, avoiding costly system
failures.
> Read Case Study
“A centrally managed IT environment has been critically
important to the continuing operation of our business. We would
not have been able to afford a serious outage.”
Software:
• Tivoli Netcool/OMNIbus, Tivoli Composite
Application Manager for Internet Service
Monitoring, Tivoli Common Reporting, Tivoli
Application Dependency Discovery Manager, Tivoli
Netcool/Impact, Tivoli Business Service Manager,
Tivoli Change and Configuration Management
Database, Tivoli Composite Application Manager
for Application Diagnostics, Tivoli Composite
Application Manager for Transactions, Tivoli
Composite Application Manager for Applications,
Tivoli Monitoring, Tivoli Monitoring for Virtual
Environments
http://www.ibm.com/software/success/cssdb.nsf/cs
/KJON-8RL3LX?OpenDocument&Site=corp&ref=crdb

IBM Netcool Operations Insight

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