The document is a presentation on understanding and managing biases that can influence UX work. It discusses how to have productive discussions about biases, tools for identifying biases, and how to manage biases and bring awareness into design practice. It provides an approachable definition of bias, discusses how biases are mental shortcuts and not inherently bad. It explores how biases can emerge in research, design, and provides suggestions for controlling biases in work such as integrating detection tools into processes and establishing a culture of questioning.
Great SEO Starts with Your Brand [State of Search 2015]Ruth Burr Reedy
Great SEO involves making connections with users, targeting engagement and providing whole-funnel UX. These are all things that great brands do well - even those who don't do traditonal SEO well. By defining your brand up front, you can inform a holistic marketing strategy that delights and retains customers and shows Google you know what's up.
On Tuesday, August 11 2015 we held a great inbound marketing event.
We had two presentations.
#1 Buyer Personas - What are they and why are they important? from Leah Hoyland from HubSpot
#2 Utilize Email To Generate and Nurture Leads/Potential Customers by Darren Faber w/ Foxtail Marketing
How to apply core counselling skills to digital PR - July 2020Belong Digital
In association with JBH, Hannah Butcher presented this slide deck to the audience of a webinar in July 2020. The presentation centred on skills used in helping relationships, and how these could be applied to work within digital PR and marketing.
Social Media Strategies Summit: Building a Social Media Strategy with Limited...Elly Deutch Moody
Learn how to build a social strategy on a small or limited budget. You will be introduced to a suite of social media tools that will help you turn your social media plan into a dynamically integrated social marketing program. You will also learn a variety of practical skills that can be easily applied within your own organization, including how to:
- Leverage all current resources and marketing material to understand your budget and time more efficiently
- Develop your brand voice, social listening plan, content and engagement strategy to enable your program to grow and thrive
- Identify the right social platforms to engage on and which analytical tools will help you execute a successful social monitoring plan
- Collaborate with partner organizations, influencers and consumers to highlight synergies and connect with key audiences
Know thyself: Understanding and managing biasesKaren Bachmann
Despite best intentions, all of us have biases. It’s more important than ever to understand our biases to achieve the good we want in the world and avoid pitfalls. We explore ways to discover and discuss biases constructively before they undermine work and consider pragmatic approaches to manage their influence in our projects.
Know thyself and to thine users be true: Understanding and managing biases th...Karen Bachmann
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects.
Know Thyself, and to thine users be true: Understanding and Managing Biases t...UXPA International
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects
Presented by Karen Bachmann
Great SEO Starts with Your Brand [State of Search 2015]Ruth Burr Reedy
Great SEO involves making connections with users, targeting engagement and providing whole-funnel UX. These are all things that great brands do well - even those who don't do traditonal SEO well. By defining your brand up front, you can inform a holistic marketing strategy that delights and retains customers and shows Google you know what's up.
On Tuesday, August 11 2015 we held a great inbound marketing event.
We had two presentations.
#1 Buyer Personas - What are they and why are they important? from Leah Hoyland from HubSpot
#2 Utilize Email To Generate and Nurture Leads/Potential Customers by Darren Faber w/ Foxtail Marketing
How to apply core counselling skills to digital PR - July 2020Belong Digital
In association with JBH, Hannah Butcher presented this slide deck to the audience of a webinar in July 2020. The presentation centred on skills used in helping relationships, and how these could be applied to work within digital PR and marketing.
Social Media Strategies Summit: Building a Social Media Strategy with Limited...Elly Deutch Moody
Learn how to build a social strategy on a small or limited budget. You will be introduced to a suite of social media tools that will help you turn your social media plan into a dynamically integrated social marketing program. You will also learn a variety of practical skills that can be easily applied within your own organization, including how to:
- Leverage all current resources and marketing material to understand your budget and time more efficiently
- Develop your brand voice, social listening plan, content and engagement strategy to enable your program to grow and thrive
- Identify the right social platforms to engage on and which analytical tools will help you execute a successful social monitoring plan
- Collaborate with partner organizations, influencers and consumers to highlight synergies and connect with key audiences
Know thyself: Understanding and managing biasesKaren Bachmann
Despite best intentions, all of us have biases. It’s more important than ever to understand our biases to achieve the good we want in the world and avoid pitfalls. We explore ways to discover and discuss biases constructively before they undermine work and consider pragmatic approaches to manage their influence in our projects.
Know thyself and to thine users be true: Understanding and managing biases th...Karen Bachmann
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects.
Know Thyself, and to thine users be true: Understanding and Managing Biases t...UXPA International
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects
Presented by Karen Bachmann
The power and necessity of author care in today's publishing climateBookNet Canada
Navigating the publishing terrain can be tricky for authors and for various reasons. This presentation will not only speak to what author care looks like, but we will empower organizations to create their own tools for authors while reducing burnout. Publishers will be encouraged to look at their current processes and resources and find ways to redirect where the energy and time is spent.
-We will attempt to answer the following:
-What can we offer authors and how do we do it?
-Why is author care needed?
-How do we know what our authors need?
-How do we address our assumptions?
-How do we manage expectations (authors and our own)?
-What do we owe to authors, ourselves, and our community?
-How can we ensure the relationship between authors and publishers is cooperative instead of adversarial
techforum.booknetcanada.ca
#TechForum
How to Make the Best Product Decisions by XO Group Product ManagerProduct School
Making good decisions is a Product Managers secret weapon. Every day a Product Manager makes macro and micro decisions that enable their teams to design and build. It is uniquely the job because Product Managers tend to have the most context in a company.
From this workshop people learned frameworks of how to make good decisions and examples from how Jennifer Garfield from XO Group has done this at The Knot.
Get to know the Inbound PR model and why you need and how to apply it with the 8 key steps to running an Inbound PR campaign.
Get your Inbound PR book copy here: http://amzn.to/2sjyxks
It can be difficult building a user experience strategy and championing a UX-driven culture in any organization, especially if you alone have been tasked with leading the charge. To create a clear role for UX within a company, you need to establish an identity deriving from the purpose of user experience and what it can deliver.
Our three presenters have been tasked with building a UX brand. Two presenters have done so within different divisions of the same Fortune 100 company. Our third presenter has led the UX function of a global leader in application security.
Our presenters will share their successes (and failures) that have enabled them to establish strong UX brands:
* Creating core principles
* Evolving core processes
* Standardizing hiring practices and job families
* Running training sessions to demystify UX
* Establishing a UX community
* Developing a visible presence
* Collaborating with teams outside your division
* Demonstrating UX success to executives
It can be difficult building a user experience strategy and championing a UX-driven culture in any organization, especially if you alone have been tasked with leading the charge. To create a clear role for UX within a company, you need to establish an identity deriving from the purpose of user experience and what it can deliver.
The three of us share our successes (and failures) that have enabled us to establish strong UX brands:
1. Creating core principles
2. Evolving core processes
3. Standardizing hiring practices and job families
4. Running training sessions to demystify UX
5. Establishing a UX community
6. Developing a visible presence
7. Collaborating with teams outside your division
8. Demonstrating UX success to executives
How to Get a PM Role w/ Non-Tech Background by Salesforce PMProduct School
In this presentation, Tanvi Dali discusses how to position yourself so that your dots will connect to land you a PM opportunity in the future. For those who are already in PM, she also discusses a few tips on how to make a good first impression (within the first 90-days as a new PM) and what a typical day or week looks like as a PM at Salesforce.
Smart Social Summit 2017 | Agents, Bots & Where They Meet: The Next Iteration...Spredfast
One of the hottest social marketing topics of 2017? Automation. But automation isn’t the only path to social customer care. Join us as we explore the full range of care—from automation to human--and discuss the various strategies, technologies, and stories that are driving greater efficiency, faster response times, and better organizational resourcing.
UXAlive! Berlin 2018 - UX Charlatans - How to Spot Them Quickly and Stop Wast...martina mitz
Martina has had the (dis)pleasure to meet and work with some highly promoted UX Charlatans, so that over time she started spotting the patterns – some of their similarities and tactics. Her aim is to share her observations in this presentation, so that you can avoid some of the traps.
Building a foundation for strong content: Defining your audiences and their j...Amber Young
How well do you know your audiences? Meeting and exceeding your audience’s needs and understanding their journey is critical to your website’s success. This presentation covers best practices for creating personas and journey maps as well as how, when and why to apply them when making content decisions.
0 to 1: Lessons Learned from a New PM Launching a New ProductCambria Davies
The common wisdom around launching a product is simple. You define an MVP, get to your first user, and iterate until you hit product/market fit. Sounds easy, right?
I had 6 months to launch a brand new product. As a new PM, no less. It turned out well, in the end.
But, it was really hard.
I built this to help other product teams launch good products. This resource covers a series of actionable frameworks and the potholes and principles that will get you from nothing to something — from actually defining an MVP, to getting your first user, and iterating to launch.
In politics, nothing halts progress like a divided constituency. Red states vs. blue states. Liberals vs. conservatives. Athens vs. Sparta. Each side is focused not on moving forward or finding compromise, but on placing blame.
Unfortunately, this same type of divide exists in many technology companies between the product and the development teams.
But this divide cannot stand. Because, as Mark Lawler says in his article, only by working together can we “deliver great products that delight those who are the most important: your customers.”
Working together effectively means understanding each other’s points of views and goals. This summer’s issue helps you do just that, as contributors who have sat on both sides of the technology aisle weigh in on everything from methodologies to prioritization to the key artifacts required for interdepartmental communication.
So grab a cup of coffee, pull up a chair and dive into the latest issue of The Pragmatic Marketer. And when you’re
done, share the issue with your partner across the aisle and start uniting your efforts for the common good.
Sincerely,
Rebecca Kalogeris, Editorial Director
With a disconnected pile of assets, we're unable to measure the efficacy of the program because it's not a program. It's a collection of disjointed assets. How do we change that? Begin with the end in mind.
In this guide you will document your editorial strategy, including:
1. Mission statement
2. Categories
3. Topics
4. SEO keywords
5. Editorial guidelines
6. Imagery guidelines
7. Quarterly, monthly and weekly planning calendars
8. Key metrics to track and when
50 Customer Service Professionals to Follow on Twitter in 2015WittyParrot
Customer Service is vital to the success of your entire organization. Quality Customer Service is directly tied to customer retention, customer acquisition, churn reduction, brand promotion and profitability.
To help you ensure you provide your highest level of Customer Service, we at WittyParrot have created a list of 50 Customer Service Professionals to Follow on Twitter.
What Companies Look for When Hiring PMs by Spotify Product LeadProduct School
This presentation provides insight into: what a company like Spotify focuses on when hiring Product Managers, day-to-day life as a Product Manager at Spotify, tips on how to grow and succeed as a Product Manager.
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
-Кто такой продакт менеджер?
-видение;
-стратегия;
-дизайн;
-исполнение;
-отличие продакт менеджера от других ролей в разработке;
-ключевые навыки продакт менеджера;
-почему быть продакт менеджером круто?
Best Practices for Creating Digital Content to Share in Social MediaAlex Garrido
The key to a successful digital marketing campaign is creating useful and engaging content. From simple images to interactive videos, digital content can make or break your social media or online marketing campaign. In this workshop, you will learn the 5 basic principles of engaging content and the 3 factors that must align to run a viral marketing campaign. You will also learn how to create high-quality digital content for your campaigns using free online tools.
IA-for-AI: An evolving framework for a changing IA practiceDesign for Context
Artificial Intelligence (AI) is dramatically changing—reshaping—the human and design landscape of computers, the internet, and society. It is increasingly used in engines behind many decision-making tools and information resources, as well as in machines (vehicles, drones, robots, etc.).
AI uses information models, structured data/content, real-world contextual sensor data, and formalized instructions to shape the machine’s “understanding” of information spaces and tasks. These elements are familiar to anyone working in the field of IA and UX. But the focus is changing: We now need methods to shape software that learns dynamically in real-time interaction with users.
This talk challenges us to engage in the transformational change to our practice, designing for and with AI. Alongside a reflection on our vital roles, I present an emerging Collaboration/Action Framework to support AI design, helping us think about language, models, methods, and how we communicate with developers and stakeholders. During the conference, rich conversations emerged within the IA community about how our involvement in creating responsible and engaging AI tools will change and shape the IA community over the coming years.
Duane Degler
https://d4c.link/IAC23
Discussion of various Design for Context website projects where archival collection information (data, images, categorization) has been incorporated with art object data, historical events data, etc. Presented to the Linked Art Working Group, which is developing standards for shareable linked data in the museum, archives and cultural field. Presented 16-Nov-2022.
More Related Content
Similar to Know Thyself, and To Thine Users Be True: Understanding and Managing Biases that Can Influence UX Work
The power and necessity of author care in today's publishing climateBookNet Canada
Navigating the publishing terrain can be tricky for authors and for various reasons. This presentation will not only speak to what author care looks like, but we will empower organizations to create their own tools for authors while reducing burnout. Publishers will be encouraged to look at their current processes and resources and find ways to redirect where the energy and time is spent.
-We will attempt to answer the following:
-What can we offer authors and how do we do it?
-Why is author care needed?
-How do we know what our authors need?
-How do we address our assumptions?
-How do we manage expectations (authors and our own)?
-What do we owe to authors, ourselves, and our community?
-How can we ensure the relationship between authors and publishers is cooperative instead of adversarial
techforum.booknetcanada.ca
#TechForum
How to Make the Best Product Decisions by XO Group Product ManagerProduct School
Making good decisions is a Product Managers secret weapon. Every day a Product Manager makes macro and micro decisions that enable their teams to design and build. It is uniquely the job because Product Managers tend to have the most context in a company.
From this workshop people learned frameworks of how to make good decisions and examples from how Jennifer Garfield from XO Group has done this at The Knot.
Get to know the Inbound PR model and why you need and how to apply it with the 8 key steps to running an Inbound PR campaign.
Get your Inbound PR book copy here: http://amzn.to/2sjyxks
It can be difficult building a user experience strategy and championing a UX-driven culture in any organization, especially if you alone have been tasked with leading the charge. To create a clear role for UX within a company, you need to establish an identity deriving from the purpose of user experience and what it can deliver.
Our three presenters have been tasked with building a UX brand. Two presenters have done so within different divisions of the same Fortune 100 company. Our third presenter has led the UX function of a global leader in application security.
Our presenters will share their successes (and failures) that have enabled them to establish strong UX brands:
* Creating core principles
* Evolving core processes
* Standardizing hiring practices and job families
* Running training sessions to demystify UX
* Establishing a UX community
* Developing a visible presence
* Collaborating with teams outside your division
* Demonstrating UX success to executives
It can be difficult building a user experience strategy and championing a UX-driven culture in any organization, especially if you alone have been tasked with leading the charge. To create a clear role for UX within a company, you need to establish an identity deriving from the purpose of user experience and what it can deliver.
The three of us share our successes (and failures) that have enabled us to establish strong UX brands:
1. Creating core principles
2. Evolving core processes
3. Standardizing hiring practices and job families
4. Running training sessions to demystify UX
5. Establishing a UX community
6. Developing a visible presence
7. Collaborating with teams outside your division
8. Demonstrating UX success to executives
How to Get a PM Role w/ Non-Tech Background by Salesforce PMProduct School
In this presentation, Tanvi Dali discusses how to position yourself so that your dots will connect to land you a PM opportunity in the future. For those who are already in PM, she also discusses a few tips on how to make a good first impression (within the first 90-days as a new PM) and what a typical day or week looks like as a PM at Salesforce.
Smart Social Summit 2017 | Agents, Bots & Where They Meet: The Next Iteration...Spredfast
One of the hottest social marketing topics of 2017? Automation. But automation isn’t the only path to social customer care. Join us as we explore the full range of care—from automation to human--and discuss the various strategies, technologies, and stories that are driving greater efficiency, faster response times, and better organizational resourcing.
UXAlive! Berlin 2018 - UX Charlatans - How to Spot Them Quickly and Stop Wast...martina mitz
Martina has had the (dis)pleasure to meet and work with some highly promoted UX Charlatans, so that over time she started spotting the patterns – some of their similarities and tactics. Her aim is to share her observations in this presentation, so that you can avoid some of the traps.
Building a foundation for strong content: Defining your audiences and their j...Amber Young
How well do you know your audiences? Meeting and exceeding your audience’s needs and understanding their journey is critical to your website’s success. This presentation covers best practices for creating personas and journey maps as well as how, when and why to apply them when making content decisions.
0 to 1: Lessons Learned from a New PM Launching a New ProductCambria Davies
The common wisdom around launching a product is simple. You define an MVP, get to your first user, and iterate until you hit product/market fit. Sounds easy, right?
I had 6 months to launch a brand new product. As a new PM, no less. It turned out well, in the end.
But, it was really hard.
I built this to help other product teams launch good products. This resource covers a series of actionable frameworks and the potholes and principles that will get you from nothing to something — from actually defining an MVP, to getting your first user, and iterating to launch.
In politics, nothing halts progress like a divided constituency. Red states vs. blue states. Liberals vs. conservatives. Athens vs. Sparta. Each side is focused not on moving forward or finding compromise, but on placing blame.
Unfortunately, this same type of divide exists in many technology companies between the product and the development teams.
But this divide cannot stand. Because, as Mark Lawler says in his article, only by working together can we “deliver great products that delight those who are the most important: your customers.”
Working together effectively means understanding each other’s points of views and goals. This summer’s issue helps you do just that, as contributors who have sat on both sides of the technology aisle weigh in on everything from methodologies to prioritization to the key artifacts required for interdepartmental communication.
So grab a cup of coffee, pull up a chair and dive into the latest issue of The Pragmatic Marketer. And when you’re
done, share the issue with your partner across the aisle and start uniting your efforts for the common good.
Sincerely,
Rebecca Kalogeris, Editorial Director
With a disconnected pile of assets, we're unable to measure the efficacy of the program because it's not a program. It's a collection of disjointed assets. How do we change that? Begin with the end in mind.
In this guide you will document your editorial strategy, including:
1. Mission statement
2. Categories
3. Topics
4. SEO keywords
5. Editorial guidelines
6. Imagery guidelines
7. Quarterly, monthly and weekly planning calendars
8. Key metrics to track and when
50 Customer Service Professionals to Follow on Twitter in 2015WittyParrot
Customer Service is vital to the success of your entire organization. Quality Customer Service is directly tied to customer retention, customer acquisition, churn reduction, brand promotion and profitability.
To help you ensure you provide your highest level of Customer Service, we at WittyParrot have created a list of 50 Customer Service Professionals to Follow on Twitter.
What Companies Look for When Hiring PMs by Spotify Product LeadProduct School
This presentation provides insight into: what a company like Spotify focuses on when hiring Product Managers, day-to-day life as a Product Manager at Spotify, tips on how to grow and succeed as a Product Manager.
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
-Кто такой продакт менеджер?
-видение;
-стратегия;
-дизайн;
-исполнение;
-отличие продакт менеджера от других ролей в разработке;
-ключевые навыки продакт менеджера;
-почему быть продакт менеджером круто?
Best Practices for Creating Digital Content to Share in Social MediaAlex Garrido
The key to a successful digital marketing campaign is creating useful and engaging content. From simple images to interactive videos, digital content can make or break your social media or online marketing campaign. In this workshop, you will learn the 5 basic principles of engaging content and the 3 factors that must align to run a viral marketing campaign. You will also learn how to create high-quality digital content for your campaigns using free online tools.
Similar to Know Thyself, and To Thine Users Be True: Understanding and Managing Biases that Can Influence UX Work (20)
IA-for-AI: An evolving framework for a changing IA practiceDesign for Context
Artificial Intelligence (AI) is dramatically changing—reshaping—the human and design landscape of computers, the internet, and society. It is increasingly used in engines behind many decision-making tools and information resources, as well as in machines (vehicles, drones, robots, etc.).
AI uses information models, structured data/content, real-world contextual sensor data, and formalized instructions to shape the machine’s “understanding” of information spaces and tasks. These elements are familiar to anyone working in the field of IA and UX. But the focus is changing: We now need methods to shape software that learns dynamically in real-time interaction with users.
This talk challenges us to engage in the transformational change to our practice, designing for and with AI. Alongside a reflection on our vital roles, I present an emerging Collaboration/Action Framework to support AI design, helping us think about language, models, methods, and how we communicate with developers and stakeholders. During the conference, rich conversations emerged within the IA community about how our involvement in creating responsible and engaging AI tools will change and shape the IA community over the coming years.
Duane Degler
https://d4c.link/IAC23
Discussion of various Design for Context website projects where archival collection information (data, images, categorization) has been incorporated with art object data, historical events data, etc. Presented to the Linked Art Working Group, which is developing standards for shareable linked data in the museum, archives and cultural field. Presented 16-Nov-2022.
With art/culture provenance information, dealing with the inevitable uncertainties and subjectivity creates challenges for modeling provenance as linked data. Over the course of a number of projects, Design for Context has worked with art provenance. In this presentation, we outline some questions and considerations for others.
Guiding Users Towards Action: Empowering Decisions Through Effective Data DesignDesign for Context
How do you provide meaningful insights that lead to action? When designing a UI, we need to consider what data to display, how to display it in a way that helps users interpret its meaning, and how best to indicate what can be done based on the data and its meaning. Good design can help users quickly grasp a situation, make better decisions, and take productive actions. We will provide a framework that describes a progressive evolution of data displays and actions, and share a broad range of examples, from consumer products to enterprise web applications, to discuss ways to design effective data displays and integrate actions.
Lisa Battle and Laura Chessman, Design for Context, 01-Sept-2021, UXPA.org, Baltimore. More at https://d4c.link/UXPA21action Video available from https://uxpa.org.
Hello, meet Hola! Design for mixed-language interfacesDesign for Context
A global online user population necessitates the exchange of content from different sources, and the ability to aggregate multilingual content is a critical requirement within many research and business contexts. Mixed-language content provides a rich information set, while adding another layer of complexity and scale, which we can address through thoughtful UX design. To effectively reach a global audience and provide access to content in multiple languages, we must structure mixed-language content to support its successful presentation and delivery, and provide innovative designs that facilitate exploration.
In this talk given at the UXPA conference, we discuss real-world examples for:
– Presenting content in multiple languages so it co-exists well on the screen and in search
– Designing interfaces that support navigating, exploring, and understanding content available in multiple languages
– Structuring content to support a flexible, scalable multilingual information management approach
Some of the examples in this slideshow are from projects we have worked on, and some are not.
How IAs Can Shape the Future of Human-AI CollaborationDesign for Context
Artificial intelligence is described as an “emerging intelligence,” but the emergent collaboration with humans is what fosters positive personal, societal, and environmental outcomes. We outline a framework that Information Architects can use to think about the key issues in designing for AI systems.
Good facilitation skills are essential for many content strategy tasks and projects. Guiding internal colleagues as well as external groups to shared, successful outcomes serves essential project needs, including: team and stakeholder consensus, a clear strategic vision, and the ability to see content in context.
An effective facilitator does this by considering and balancing multiple individual perspectives and priorities within over-arching business goals--while also keeping user needs and goals at the forefront. Design for Context’s Duane Degler discusses techniques and approaches to channel the passions and personal goals of each participant, effectively guiding the group towards successful outcomes.
User and Information Design Considerations for Effective Semantic SearchDesign for Context
Presented by Duane Degler, Design for Context, at the NFAIS 2019 Annual Conference in Alexandria, VA, on February 14, 2019.
Semantic search seeks to enhance the meaning in content, to more closely align the searcher and the available information resources. This means there is a strong user-centered aspect needed to unlock the benefits. What scenarios, needs, experiences, and mental models do our user bring to their search task? How does that inform our modeling of the “meaning” derived from the content? How do we avoid encoding rigidity of meaning by creating learning opportunities for both the users and the underlying search index and algorithms?
As we model content, we recognize that its character, structure, and context all matter. Alongside strategies for incorporating taxonomies and indexing the content itself, we will explore how you can prepare a knowledge graph that increases the potential for aligning meaning between your content and your users.
On the user experience side, we will introduce design approaches such as supporting iteration for exploratory search, modeling a language landscape, applying user context identification, creating feedback loops based on results selection and use, and using visual signposting for lightweight semantics in the user interface.
Big Data in Small Graphics: Micro-Visualizations in SaaS and Enterprise Appli...Design for Context
Presented by Design for Context's Lisa Battle and Rachel Sengers at the User Experience Professionals Association (UXPA) Conference June 26, 2018, in Puerto Rico.
The power of communicating data visually can’t be overstated. We often need to convey a lot of information at a glance to help expert users make quick decisions and work efficiently. For infrequent or novice users, a visual overview of a process or concept can provide orientation and help reduce the risk of mistakes. For all users, the micro-visualization is a small but powerful way to package detailed information in an easily digestible, visual form. Individually or arranged into arrays, these compact visual elements pack a huge punch, giving your users the ability to quickly assess trends, spot outliers, and identify priorities. This presentation will explore the use of data micro-visualizations to enhance user experience and explain how to utilize pre-attentive processing and gestalt mechanisms to design more effective visualizations.
Archives Strengthening Historical Narrative: Sharing digital and linked data ...Design for Context
Private collections provide engaging windows into little-known subjects that, when made discoverable, are incredibly relevant to many diverse audiences. The Texas Coastal Bend Collection (TCBC) is a digital-first private collection that offers rich insight into the culture of the Texas Coastal Bend ranching communities, starting with the Irish immigration in 1834. The site’s topic-based framework immerses people in the region’s cultural history. Rich, well-structured metadata (subjects, people, places, historic events, relationships) allows every page to be a gateway for exploring over 200 artistic photographs, 9,000 images, archival documents, books, maps, genealogies, and 1,400 hours of oral history.
We describe the strategies and tools that enable rich exploration of the TCBC’s unique resources, its maintenance by a small dedicated staff, and how meaningful digital connections with other institutions can foster storytelling across an array of subjects. The digital approach that underpins the TCBC, incorporating highly structured categorization, linked data, IIIF, and a unique audio player, provides insights that can be used by other museums and archives.
Going Global: The Intersection of IA and UX in a Multilingual EnvironmentDesign for Context
A global online community necessitates the exchange of content from many sources and across languages. Advances in the semantic web and linked data enable the aggregation of diverse content. Multilingual content provides potential for a richer information set while adding a layer of complexity to our projects. As information architects, we need to structure multilingual content to support its successful presentation and delivery. As user experience designers, we need to provide innovative designs that facilitate exploration of that content. How do different data modeling, linking, and ontology decisions affect the UX design? How can IA and UX support each other?
In this talk at IA Summit 2018 in Chicago, IL, USA, we focus on two specific areas:
- Structuring multilingual source content and enabling multilingual authors to contribute to a repository
- Designing wayfinding that supports navigating, exploring, and understanding content in sites that are sourced from multiple languages
Drawing from our experiences in the digital humanities space, we discuss real world examples for:
- Data modeling strategies, ontologies, taxonomies and metadata that support a flexible, scalable multilingual information management system
- Several multilingual data-driven interfaces and what they reveal about the challenges or opportunities in harmonizing multilingual content
- Patterns for displaying and navigating to content that is provided in different languages
Just as building and city architects can’t control every use and evolution of their spaces over time, it is also true that information architects need to anticipate – but not control – the various people who engage with information spaces. This includes regular inhabitants, visitors, and those who never engage directly with the space but have a more distant interaction – suppliers of goods and services, and people who are affected by the decisions and actions of those within the space.
Built spaces are not static, they are dynamic. The idea of designing your IA to respond to dynamic conditions is not new, but what does that mean in practice? How do we approach our work and the additional responsibilities that arise in these spaces?
We can create ecosystems that accommodate a range of different information sources and uses. We can also support the immediate goals and needs of the current stakeholders, while anticipating the long-term evolution of what we build. We will incorporate terms we know into our process – terms like adaptive, responsive, flexible, emergent, empowering – but with deeper meanings, as they have to guide the use of sophisticated information models and advanced/AI technologies.
This talk provides an overview of the dynamic information landscape, positions the role of IA firmly at the heart of its ecosystem design, and provides ideas for weaving this into your practice.
Integrating Taxonomies and Ontologies into Enterprise Search and BrowseDesign for Context
Presented by Duane Degler, on February 6, 2018, at the Data Harmony User Group in Albuquerque, NM.
Over the course of multiple search projects, we have found ways to increase taxonomy integration into search and browse. For users to get the greatest value out of your taxonomies, the structures need to be woven into the indexing strategies for search and browse. You also can incorporate capabilities into the user interface to help users interact with taxonomy terms in ways that increase usability and relevance. Ultimately, you want to leverage your taxonomies into feedback loops that help you refine both the taxonomy and the content over time. New features in Data Harmony can potentially extend your capabilities even further. This talk will briefly outline approaches for drawing the greatest value from your taxonomies for your users.
Presentation by Michael Owens and Lesley Humphreys at the Baltimore UX Meetup, on May 9, 2017.
As user experience professionals, we know that the principles of universal design benefit everyone: we should strive to make our information and our applications accessible to all. However, accessibility can seem like an overwhelming topic – where do we start? What are the guidelines? What is the UX designer’s role in the process? In this presentation, we introduce the standards, including the recently published WCAG 2.1 guidelines, look at some assistive technologies, and explore the types of deliverables that can be used to specify accessibility compliant interactions.
Presentation by Karen Bachmann at the UXPA2017 conference in Toronto, Ontario, on June 6, 2017.
Ethics is fundamentally about doing the right thing for people, not about complying with laws. Yet incorporating ethics into our design practice can be challenging. Even the discussion can make people uncomfortable. This presentation covers how to talk carrots (value) and not sticks (legality) to make ethics a core human-centered design constraint.
Split Focus: Designing Applications for Multiple Monitor SetupsDesign for Context
Presentation by Lisa Battle, Rachel Sengers, and Michael Owens at the UXPA2017 conference in Toronto, Ontario, on June 8, 2017.
The next big challenge on the horizon for UX in application design is not about the small screen—it’s about going large. Large monitors keep getting cheaper – and higher resolution – so many users working with SaaS and enterprise applications today have multiple monitors on their desks. It is frustrating for those users when applications do not scale well to a larger size, wasting screen real estate, and not taking advantage of the additional monitors to support side-by-side comparisons and multi-tasking that are common to knowledge workers in many domains. As UX design consultants, we are increasingly seeing opportunities to improve user experience and productivity for business users by utilizing multiple monitors. In this presentation, we discuss new UX design patterns and challenges that arise in software and web-based application design for multiple monitors, illustrating them with real project examples.
Perspectives on Open Source for Museums’ Digital ProjectsDesign for Context
Presentation by Duane Degler (Design for Context), David Newbury (Carnegie Museums of Pittsburgh), and Robert Sanderson (The J. Paul Getty Trust) at the American Alliance of Museums 2017 Annual Meeting & MuseumEXPO in St. Louis, MO, on May 10, 2017.
Open-source software has transformed the technology industry, and the movement's goals of community and access align closely with our museums' missions. So why do our open-source projects so often fail to succeed? Three experienced panelists offer three different perspectives and discuss topics such as the role of community and how to foster it, the importance of maintenance and maintainers, Not-Invented-Here, reputation capital, alignment issues with grant-funded projects, business models for open-source projects, and long-term sustainability.
Micro-visualizations: Small Visualizations that Make a Big ImpactDesign for Context
Presentation by Rachel Sengers and Lisa Battle at the UXDC2017 conference in Washington, DC, on April 15, 2017.
We hear a lot about visualizations for big data these days, but what about small data? The power of communicating data visually can’t be overstated. When designing for expert users, we often need to convey a lot of information at a glance to help them make quick decisions and work efficiently. For infrequent or novice users, a visual overview of a process or concept can provide orientation and help reduce the risk of mistakes. Enter the micro-visualization, a way of packaging detailed information in an easily digestible, visual way. In this presentation, we present examples of several different types of micro-visualizations and discuss how they can be used effectively to improve user experience.
Aligning Your Organization's Strategic Direction, Roadmaps, and Technology, A...Design for Context
When driving, we use GPS to navigate in real time, with immediate recalculations around obstacles. We know our goal, and technology supports our movement. Yet association technology management is different with multiple departments travelling individual routes with interim destinations in the larger journey. How can we better use roadmaps to plan our technology journeys and keep everyone in sync? Gain insights to help you coordinate organization and technology goals across parallel initiatives and departments. Evaluate roadmap-building techniques, strategies for creating a common vision, tools to align member/user goals with organizational goals, and tactics to course-correct along the journey.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
14. @karenbachmann Know Thyself: Managing Bias #UXPA2018
12 steps from #uxchat
● Encourage diversity
● Step back from your ego
● Always be talking to others
● Self-examination
● Beware of “groupthink”
● Uncover biases as early as
possible
● Bring in a moderator
● Be transparent
● Be inclusive
● Focus on the data
● Encourage safe spaces and secure
channels
● Have empathy, always
14
http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/ (now part of UserZoom)
25. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Cited resources
These resources were directly incorporated in the presentation.
● B. Benson. “Cognitive bias cheat sheet.” (2016): https://betterhumans.coach.me/cognitive-bias-cheat-sheet-55a472476b18
● J. Beshears, S. Frederick, and F. Gino “Test Yourself: Are You Being Tricked by Intuition?” Harvard Business Review. (2015):
https://hbr.org/2015/04/test-yourself-are-you-being-tricked-by-intuition
● T. Bradberry. “13 Cognitive Biases That Really Screw Things Up For You.” (2018): https://www.linkedin.com/pulse/13-cognitive-biases-
really-screw-things-up-you-dr-travis-bradberry/
● M. Funchess. “Implicit Bias -- how it effects us and how we push through.” TEDxFlourCity. (2014):
https://www.youtube.com/watch?v=Fr8G7MtRNlk
● E. Hall. “The 9 Rules of Design Research.” (2018): https://medium.com/mule-design/the-9-rules-of-design-research-1a273fdd1d3b
● H.G. Halvorson. “How To Recognize (And Overcome) Your Unconscious Biases In Hiring.” Fast Company. (2015):
https://www.fastcompany.com/3043074/how-to-thwart-your-unconscious-biases-when-hiring-a-diverse-team
● S. Judd. “Superfan.” (2018): http://www.sachajudd.com/superfan
● D. Kahneman. Thinking, Fast and Slow. (2011)
● T. Keereepart. “3 design principles to help us overcome everyday bias.” TEDxPortland. (2016):
https://www.youtube.com/watch?v=K6dstCUWsFY
● S. Lawrence-Lightfoot and J. Hoffmann Davis. The Art and Science of Portraiture. (1997):
http://www.saralawrencelightfoot.com/portraiture1.html
● A.C. Madrigal. “Disposable America.” The Atlantic. (2018): https://www.theatlantic.com/technology/archive/2018/06/disposable-
america/563204/
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26. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Cited resources (cont’d)
● P. McIntosh. "White Privilege: Unpacking the Invisible Knapsack" Peace and Freedom Magazine. (1989):
https://nationalseedproject.org/white-privilege-unpacking-the-invisible-knapsack
● K. Pressner. ”Are you biased? I am.” TEDxBasel. (2016): https://www.youtube.com/watch?v=Bq_xYSOZrgU
● Project Implicit. (2011): https://implicit.harvard.edu/implicit/index.jsp
● C. Ratcliff. “12 ways to fight bias in your team” Synopsys of #uxchat on Twitter, hosted by K. Bachmann. (2018):
http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/
● S.E. Smith. “Why philosophy is so important in science education.” Quartz. (2017): https://qz.com/1132948/why-philosophy-is-so-
important-in-science-education/ (Inspiration for the “Do you see” exercise on Slide 9)
● J.B. Soll, K.L. Milkman, and J.W. Payne. “Outsmart your own biases.” Harvard Business Review. (2015):
https://hbr.org/2015/05/outsmart-your-own-biases
● S. Watcher-Boettcher. Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech. (2017):
http://www.sarawb.com/technically-wrong/
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27. @karenbachmann Know Thyself: Managing Bias #UXPA2018
These resources were not quoted or directly use for my presentation, but present ideas and examples that influenced my thinking and
offer valuable, interesting insights.
● American Alliance of Museums. “Unconscious Bias and Personal Work.” (2018): https://www.aam-us.org/programs/diversity-equity-
accessibility-and-inclusion/facing-change-unconscious-bias-and-personal-work/
● @BienSur_JeTaime. “One of the reasons for more ethnic diversity in tech. Devices can't be biased, but if the creators don't account for
their own biases it shows up in things like Asian women being indistinguishable to iPhones and black hands not triggering sensors in
soap machines.” (2017): https://twitter.com/BienSur_JeTaime/status/941866665746235397
● S. Bradley. “All the creepy, crazy and amazing things that happened in AI in 2017.” Wired. (2017):
http://www.wired.co.uk/article/what-happened-in-ai-in-2017
● G.L. Ciampaglia and F. Menczer. “Misinformation and biases infect social media, both intentionally and accidentally.” The
Conversation. (2018): http://theconversation.com/misinformation-and-biases-infect-social-media-both-intentionally-and-accidentally-
97148
● J. Clark. “Design in the Era of the Algorithm.” Presentation at Mind the Product, synopsis by J. Gadsby Peet. (2017):
https://www.mindtheproduct.com/2017/11/product-design-era-algorithm-josh-clark/
● D. Chopra. “Does the Human Mind Need a Fresh Start?” (2017): https://www.choprafoundation.org/science-consciousness/does-the-
human-mind-need-a-fresh-start/
● R. Courtland. “Bias detectives: the researchers striving to make algorithms fair.” Nature. (2018):
https://www.nature.com/articles/d41586-018-05469-3
● D. Gray. Liminal Thinking: Create the change you want by changing the way you think. (2016): http://liminalthinking.com/
Additional resources
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28. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● M. Hartmann. “Unpacking the biases that shape our beliefs.” TEDxStJohns. (2015):
https://www.youtube.com/watch?v=dU7Mhne4CzU
● N.A. Heflick. “We Are Blind to Our Own Biases.” Psychology Today. (2011): https://www.psychologytoday.com/blog/the-big-
questions/201102/we-are-blind-our-own-biases
● D. Hernandez. “Unpacking and Transforming Your Biases For A Better Community.” TEDxSanAntonio. (2016):
https://www.youtube.com/watch?v=FU4CDFFy77g
● D. Hockett. “We all have implicit biases. So what can we do about it?” TEDxMidAtlanticSalon. (2017):
https://www.youtube.com/watch?v=kKHSJHkPeLY
● C. Jager. “24 Cognitive Biases You Need To Stop Making [Infographic]” Lifehacker. (2018):
https://www.lifehacker.com.au/2018/03/find-out-which-cognitive-biases-alter-your-perspective/
● T. Laurinavicius. “Cognitive Biases You Need to Master to Design Better Websites.” (2018):
https://webdesign.tutsplus.com/articles/cognitive-biases-you-need-to-master-to-design-better-websites--cms-30742
● J. Lindzon. “This Brain Hack Will Help Reframe Your Interpretation Of Reality.” Fast Company. (2017):
https://www.fastcompany.com/40500514/this-brain-hack-will-help-reframe-your-interpretation-of-reality
● E. Livni. “The philosophy that could have stopped Silicon Valley’s crisis of conscience before it started.” Quartz. (2017):
https://qz.com/1161704/silicon-valley-elite-from-companies-like-facebook-and-google-are-soothing-their-consciences-at-californias-
esalen-institute/
● Microsoft. “Keeping an Eye on AI with Dr. Kate Crawford.” Microsoft Research Podcast. (2018): https://www.microsoft.com/en-
us/research/blog/keeping-an-eye-on-ai-with-dr-kate-crawford/?OCID=msr_podcast_kcrawford_tw
Additional resources (cont’d)
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29. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● Mind Tools. “Avoiding Psychological Bias in Decision Making: How to Make Objective Decisions.” (2018):
https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm
● Partnership on AI. (2016-1018): https://www.partnershiponai.org/
● J. Powell. “It's About Time We Challenge Our Unconscious Biases.” TEDxStLouisWomen. (2016):
https://www.youtube.com/watch?v=thkmVv54e6M
● J. Powles. “New York City’s Bold, Flawed Attempt to Make Algorithms Accountable.” The New Yorker. (2017):
https://www.newyorker.com/tech/elements/new-york-citys-bold-flawed-attempt-to-make-algorithms-accountable
● M.J. Socolow. “How to Prevent Smart People From Spreading Dumb Ideas.” The New York Times. (2018):
https://www.nytimes.com/2018/03/22/opinion/facebook-spreading-ideas.html
● J. Temperton. “DeepMind's new AI ethics unit is the company's next big move.” Wired UK. (2017):
http://www.wired.co.uk/article/deepmind-ethics-and-society-artificial-intelligence
● A. Thompson. “Google’s Sentiment Analyzer Thinks Being Gay Is Bad.” Motherboard. (2017):
https://motherboard.vice.com/en_us/article/j5jmj8/google-artificial-intelligence-bias
● @sara_ann_marie. “the line from "look at our cool new facial-recognition app" to "wow this thing only works for white people" is a
fucking millimeter long and clearly marked. why can't a single tech co seem to be able to see it?” (2018):
https://twitter.com/sara_ann_marie/status/953783812315602944
● M. Simmons. “Studies Show That People Who Have High ‘Integrative Complexity’ Are More Likely To Be Successful.” (2018):
https://medium.com/the-mission/studies-show-that-people-who-have-high-integrative-complexity-are-more-likely-to-be-successful-
443480e8930c
Additional resources (cont’d)
29