This training covers facilities management at GlobalCorp, including office services, new employee onboarding, and health and safety. Office services include reception duties, mail handling, meeting room scheduling, and office cleaning. When onboarding new employees, facilities ensures workstations are set up and arranges for office equipment, furniture, and business travel. Health and safety topics include office security, maintenance of security systems, and administering the emergency response plan. The training concludes with a Q&A session.

1. Facilities Services Management Training
Linda White
WW Facilities Manager

2. Agenda
• Office Services
• New Employees
• Health and Safety
• Q & A
Linda White, WW Facilities
Manager, GlobalCorp
T. Blue, Security Officer,
GlobalCorp

3. OFFICE SERVICES
Things to consider

4. Telephone and reception duties
The reception staff reporting to
facilities management are
responsible for answering incoming
calls and directing all calls to the
appropriate staff member. Visitors to
the office building through the
reception area must be greeted and
signed-in promptly. The GlobalCorp
In/Out staff whereabouts system
should be maintained, updated and
strictly adhered to.
If questions or issues arise, reception
staff can contact their managers or
security personnel.

5. Mail, courier and other services
• Process outgoing
packages and mail
• Receive incoming
packages and mail
deliveries
• Allocate to the
appropriate mailbox
• Ensure meeting rooms
and staff areas are always
presentable
• Schedule use of
conference rooms
• Monitor and schedule use
of audio visual equipment

6. Ad Hoc Services
• Ensure meeting rooms
and staff/kitchen areas are
always presentable
• Schedule use of
conference rooms
• Monitor and schedule use
of audio visual equipment
• Coordinate employee
office moves, adds and
changes with IT

7. Office Cleaning
• Liaise on a regular basis
with the office cleaners
to ensure that the level
of service being
provided is maintained
at all times
• Monitor the cleaning
service provided by the
Landlord, if applicable
• Arrange for special
services for items
outside of contract

8. Office Recycling Programs
• Establish and
coordinate recycle
program
• Engage services of
local provider.
• Refer to IT at
Corporate office for
information on
recycling computers
and office equipment

9. NEW EMPLOYEES

10. Office Equipment
• Monitor the use of office
printers and copiers
• Interface with local providers
to service equipment and
make repairs
• Refer to Purchasing Website
if new equipment is needed
• Ensure all vending machine
faults are reported promptly
• Interface with local providers
to service equipment and
make repairs
• Direct audio visual
equipment questions to U.S.
Facilities Department and IT
Department

11. Furniture
• Make arrangements so
that all new employees
have a fully furnished
workstation on the first
day of employment.
• Purchases of new furniture
need prior approval by the
Real Estate Manager at
Corporate

12. Business Travelers
• Organize business
travel for employees in
accordance with
corporate policy
• Organize business
travel for visitors with
Corporate Travel.
• Monitor and book
authorized contract
taxis for staff and
visitors

13. HEALTH & SAFETY

14. Office Security
• Report all significant
security and safety
related incidents
immediately to
Corporate Security
• Liaise with Corporate
Security Manager
regarding all issues of
office security
• Arrange for an outside
provider to shred
confidential material for
document security and
protection

15. Maintenance of Security Systems
• Distribute ID badges
• Maintain access control
systems
• Communicate operating
details to staff in a
timely manner
• Assist with contractor
interaction as needed to
maintain system in good
working order
• Ensure GlobalCorp office
is locked and secure
every evening prior to
employees departure

16. Health and Safety
• Administer emergency
response plan
• Assist with regular fire
drills and building
evacuation exercises
• Ensure fire
extinguishers are
functional
• Ensure fire/smoke
sensing systems are in
place and operational

17. Emergency
• In case of an emergency
contact 911 or your local
emergency number
immediately
• For security matters,
please contact
Corporate Security at
+1-408-536-6000
• If a state of emergency
affects building or office
usability, please contact
the Real Estate and
Security Departments at
Corporate as soon as
possible

18. Thank you!

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