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Profile cv
- 1. PROFILE WORK EXPERIENCE Experienced administratorwith excellent interpersonal skills and an ability to develop effective relationships with customers, suppliers and colleagues. A meticulously organised individual who enjoys a varied workload and is able to manage competing priorities effectively. I have expertise in managing facilities processes and understands the importance of providing a speedy and pro-active response to requests. Currently seeking a new position that will provide a challenge. Facilities Coordinator At Watts Group Limited Construction and Real Estate The role Present Corporate Facilities manages Maintenance, Cleaning, Security/Fire, Telecommunications, Post, F.O.H Reception and Supply’s for the Watts London Office and its associated regional offices. At all times working with preferred suppliers to provide essential high standards and services to the business The role of the Facilities Coordinator is: To provide effective services, including liaising with heads of departments and staff to identify their facilities related requirements and propose and manage cost-effective solutions .Also providing an effective response to queries and demands where applicable To support the work of IT consultants in service monitoring and supplier management, ensuring that the required standards are maintained Provide administrative support to enable the Facilities department to function effectively and efficiently Corporate Facilities I.T Liaison with IT service providers to manage office moves and changes. Maintenance of up-to-date floor plans for all offices. Manage board rooms and provide technical AV assistance Conduct weekly meetings with manager to set objectives and key strategies for IT Management and Facilities for the London Office. Manage and raise purchase orders for IT and internal suppliers Start / Terminate contracts with service providers for the business (Internet / telephone). Manage I.T Asset Register insuring all staff compile with PED Policy , duties Coordinate the mobile phones within Watts Group, monitoring usage of both mobile and pay phones, including purchasing and maintenance of all handsets and equipment. Health & Safety London Act as London Office Safety Manager. Organise and arrange appropriated Risk Assessments when relevant Manage the ordering of PPE for technical staff. Assist in the recording of accidents and provision of statistics to the Health & Safety committee. Assist in the compliance of existing Health and Safety policy, safe working practices and Watts best practice, liaising closely with the Heads of department and promote safety awareness. STEPHEN RICKERD
- 2. Provide HRwith training requirements for London first aiders & fire wardens ensuring their certificates are up to date. Essential Knowledge, Skills and Experience for Facilities Service Coordination Sufficient experience of providing a facilities or maintenance service in a busy organisation Experience of working with contractors and suppliers and monitoring of service standards Understanding of compliance requirements and working with service level agreements Proven experience of delivering excellent customer care and service in a large organisation Experience of complaints handling and follow up procedures Enthusiasm and commitment to learn about and get involved in the department’s activities Excellent telephone manner, common sense and the ability to communicate effectively at all levels Customer care in dealing with tact and diplomacy when complaints arise. WORK EXPERIENCE Morson Group at Network Rail Apr 2012 - Aug 2014 Communications Assistant and Event Officer May 2014 - Aug 2014 (Contract) Administrative responsibility including organising board meetings, corporate events and large departmental forums ( LCForum2014) Promoted Health and Safety Awareness and supported department campaigns including National Level Crossing Safety Improvement Developed relationships with customers, stakeholders and suppliers Support Communications Director with a variety of administrative tasks Oversaw contracted team of event contributors including film crew and photographers and provided proactive management of requests Sourced venues and created planning agendas Administered and updated internal webpage and promoted campaign images and weekly updates ,managed media files Updated press cuttings for Level Crossing Safety Awareness Administration and use of Share Point Prepared and distributed weekly newsletter and publish on website Front of House Coordinator (Contract) Apr 2012 - May 2014 Organised Network Rails corporate events and managed a large range of requests establishing strong business relationships and provided numerous options for clients Provide AV and VC and Auditorium conferences Provided an Audio Visual service and maintained equipment safety Rendell &Rittner, London Jun 2011 – Mar 2012 Facilities Assistant Property Management Managed a wide range of facilities requests for the residents Determined areas of cost and damage on the estate KPMG, London Feb 2011 - Apr 2011 Meeting Room Facilities Coordinator (Temporary) Responsible for managing 100 client meeting rooms for both internal and external bookings providing an excellent level of facility service and AV support
- 3. Yahoo, London Jun2010 - Nov 2010 Meeting Room Manager/Events Coordinator Media (6 Month contract) Responsible for managing 40 meeting rooms, established first class relationships with stakeholders and clients Managed a team of 2 Managed the arrangements for Yahoo's global offices in regard to meeting room bookings and events Administered budget reports for Meeting Room AV equipment Completed audit checks for occupancy and Monitoring of SLAs Scheduled and coordinated all resources for meeting rooms in regard to AV sound, presentation, catering orders and furniture configuration Shell, London 2007 – 2010 Front of House Coordinator Kuwait Airways 1995 – 2007 Flight Manager & VIP Crew Executive Travel Managed a team of 12 – 15 crew Expert in VIP travel Specialised sectors Middle East Europe and the Far East Training Modules for Crew 2000 -2007 SKILLS 5* Customer Service in the Corporate Events and Travel Industry VIP travel Audio Visual Training and Knowledge of Condeco Booking Suite /Cisco VCS Computer Literate (Microsoft word, Excel and PowerPoint) Share Point Health and Safety Health and Safety and additional AD Hoc tasks ( HSE File) Staff Training Modules ( HSE File) and Understanding of SOPs and IOSH First Aider and Fire Warden Understanding of SLA s and DSE Assessments Revolutionary Academy Diversity and Inclusion Excellent telephone techniques and manner Conversational in Arabic EDUCATIONAL & QUALIFICATIONS Diploma in Management Studies. Crew Management at Nene College, Northamptonshire Contact Details Mobile 07525 916438 email stephenrickerd@me.com Stephen Rickerd Present 3 The Vale London London W3 7RU https://www.linkedin.com/in/stephen-rickerd-6805261b