Deborah Mountford has over 20 years of experience in customer service, administration, and management roles. She has strong organizational, communication, and computer skills. Her most recent role was as an Accommodation Manager where she provided customer service and resolved issues for residents.

1. Deborah Melanie Mountford
27 Waterloo Grove, Pudsey, LS28 7PR
07724 529017
mounftorddebs@yahoo.com
Experienced Manager with extensive computer skills, with the ability to work under
pressure and achieve targets. Excellent organisational skills along with supervisory
experience.
KEY SKILLS
• Extensive organisation and administration skills to successfully prioritise and manage a variety of
tasks and projects.
• Good communication and interpersonal skills both verbal and written with all level of staff and
customers whilst maintaining confidentiality.
• Work well on own initiative or part of a team.
• Microsoft systems literate with extensive keyboard skills.
• Flexible and adaptable to different working environments.
• Make informed and accurate decisions whilst communicating with customer. Feedback with
regard to efficiency and effectiveness is always very positive and complementary.
• Producing statistical reports on performance/expenditure/budget.
• An excellent creative eye and range building skills. Along with drive to lead the rest of the team in
developing their skills
• Basic understanding of quality documentation
EXPERIENCE
May 2016 – Present Accommodation Manager, Collegiate AC
• Provide “Front of House’ services. Responding to any resident queries or issues, ensuring all
matters are dealt with in a professional and timely manner.
• Ensure a high standard of customer service is delivered to all customers
• Completing organised customer check in and check out days – showing residents to their new
rooms and answering any queries they have
• Responding to sales enquiries from customers, face to face, telephone or via email
• Receive and process payments
• To monitor and chase rent arrears
• Liaise with the maintenance function to ensure any issues are resolved promptly and are logged
appropriately
• Perform studio viewings with potential customers, giving them tours of the properties and facilities
we offer, discussing and understanding their needs.
January 2016 - May 2016 Service Department Supervisor, Refreshment Systems
• Organising and recording weekly appointments for 30 technicians
• Producing and collating sales reports and financial insights using Microsoft Word and Excel
• Organising and facilitating management meetings

2. • Ensuring the smooth distribution of mail internally and externally
• Responsible for the maintenance and updating of large employee database
• Ensuring Facilities Manager is aware of new starters and leaves
• Answering phones and dealing with initial enquiries
• Handle petty cash, floats and expense's, as well as company vehicles
• Undertake end of contract inspections
• Maintain appropriate records and administrative systems
• Work with Management Team on resident involvement procedures and plans
June 2009 – December 2015 Customer Liaison Manager, Southdale Ltd
• Attend and contribute to internal/external customer meetings as a key representative of the
Customer Care Team
• Manage a customer care team responsible for buildings and equipment on site
• Arrange weekly meetings with the client/ resident to discuss needs and find suitable resolutions
• Liaising with local residents and schools to discuss the building works
• Producing customer service literature and information
• Direct liaison with senior client managers and directors
• Ensure customer service protocols and procedures are adhered to
• Communicate at all levels via telephone, face to face and through IT in a calm, articulate and
methodical manner
• Be a key holder where required and be responsible for security and access arrangements to the
site for contractors and other authorised persons
• To detect, identify and report building defects
• Carry out minor internal/external improvements/repairs to the buildings/houses
• Assist with checking off and distribution of items delivered to site, as required
• Supervise all subcontractors and Customer Care team
• Ensure smooth running of the Customer Care team and provide support
August 2007 – June 2009 Building Maintenance Assistant, GMI Construction
• Assisting Maintenance Manager in the co-ordination of Post-completion Service
• Responsible for building services within the site
• Monitoring all building maintenance and new contract projects on site
• Responsible for sourcing equipment and new third party contractors to cover out of scope works
• Managing safe systems of work
• Carry out minor internal/external improvements/repairs to the building
• Supervise subcontractors and maintenance team
• Produce detailed monthly reports
August 2006 – August 2007 Buyer – Temporary Contract, MAG Hansen
• Managed a 75% reduction of the supply base and cost saving benefits.
• Developing closer supplier relationships, negotiation, the re-engineering of the business
processes and performance specifications.
• Established the purchasing department structure and instrumental in recruiting new members
• Review internal supply chain processes, defined and implemented new procedures
• Pricing of new contracts
• Request Materials from key suppliers to the production schedule.
• Maintain stock levels.

3. • Ensure where systems fail appropriate action is taken and systems are subsequently improved to
prevent reoccurrence
• Utilise my negotiation skills to source new suppliers
• Adopt a strategic approach to the buying processes to ensure the required products are stocked
June 2006 – August 2006 Buyer –Temporary Contract, Alfred McAlpine Plc
• Liaise with all contractors, suppliers and clients
• Excellent planning and organisational skills
• A self-starter confident decision maker able to think on my feet
• Purchasing targets for savings, inventory control, on time delivery and incoming quality for
selected direct materials are achieved
• Responsible for booking in and out of all materials
• Identify new product ranges and sources of existing product
• Investigate, and understanding of the root cause of all supply problems
• Responsible for all aspects of procurement and purchase materials.
June 2005 – June 2006 Building Services Manager, Pudsey Steel Services Ltd
• Visit Regional offices of existing customers and build up customer base
• Regular office and site visits to existing and new customers
• Price schedules for all new sites (up sell balconies, hand railings etc.)
• Produce works orders (supply/supply and fix )
• Check stock/procure material
• Liaise with Drawing Office Manager (fabricated steel)
• Liaise with Erection Manager (where erecting is required)
• Arrange for site measurements to be taken (where necessary)
• Plan steel production through the works
• Ensure deliveries are cost effective and within given time scales
• Maintain active site database/ Maintain current order lists
• Maintain regional office database.
• Oversee direct employees and plan their development needs
• Established the purchasing department structure and was instrumental in recruiting
• Introduced an online computerised purchasing database to maximise benefits from centrally
negotiated contracts, improve the communication of the product, service agreements
January 2004 – June 2005 Buyer, County Cladding Ltd
• Responsible for all aspects of procurement and purchase materials, also responsible for the hire
of all plant machinery.
• Create and distribute detailed cost analysis and tracking of current accounts to project managers.
• Produce preliminary costing's and reports for all new projects for contract launch meetings.
• Resource material costs and the most profitable rate and negotiate costing’s of all materials.
• Ensuring effective communications at all levels reporting to Directors, Project Managers and
clients, at all levels.
• Excellent time management skills.
• Liaise with all contractors, suppliers and clients.
• Make informed and accurate decisions

4. • Analyse and evaluate sales
March 2000 – December 2003 Customer Services Co-ordinator / Buyer, Borg Warner Cooling
Systems
• Liaise with Materials controller and materials scheduler on information relating to the availability
of part for uses in final assemble or packing.
• To generate, complete and distribute a detailed delivery performance report whilst maintaining
schedules.
• Prepare the production priority program for assembly, test and shipping based on the customer
requirements. Progress these programs daily at the production meetings.
• Inputting of aftermarket & OE (Original Equipment) customer schedules or orders, both manual
and customer EDI (Schedule) onto the AS400 computer system/database in an accurate and
timely manner.
• Provide credit control via the debtor’s list and report at each month end.
• Organising social activities as the Activities Officer of the staff social club
• Communicating with suppliers to call off components from orders placed and to progress
shortages where appropriate
• Ensuring on time delivery in line with production requirements
February 1997 – March 2000 Credit Controller, Borg Warner Turbo Systems
• Compilation of timely and accurate reports and statistics in line with corporate style, whilst
working within time restraints.
• Liaising with both internal and external customers at all levels.
• Processing and maintaining a sales ledger, i.e. posting cash and cash book from sterling/dollar
and Euro accounts.
• Ensuring proactive cash collection and communicate with the sales department in order to
maximize cash collection.
• Put accounts on credit stop, according to credit policies and pass to the legal department where
appropriate.
• Maintain petty cash and petty cash file and produce a journal at month end. Reconcile cash and
outstanding floats to general ledger account.
• To prepare, complete and distribute a quality cost report.
• Input weights (goods outwards) for intrastats, and complete intrastats and EC sales reports.
October 1995 – February 1997 Credit Controller Supervisor, Software Box
• Managing the Ministry of Defence database on Access using Pegasus and in house system.
• Invoicing and general office skills, such as typing, faxing, photocopying, filing, letter writing, report
writing and telephone answering.
• A customer-facing role in which customer care skills were utilized, demonstrate drive and
enthusiasm
• To effect the collections of outstanding invoices in accordance with agreed parameters clients
and their debtors and with other import factors.
June 1991 – September 1995 Telecommunications Radio Relay Operator, Armed Forces
• To set up a communication network using mobile telecommunications vehicle, free standing
mats, laying cable, and satellite dishes.

5. • Using UHF/SHF/VHF frequencies.
• Trained how to operate and maintain UHF and SHF radio equipment.
• I was second in command of communication equipment worth several millions of pounds. I also
worked in the troop stores and learnt stores accounting.
June 1989 0 June 1991 Apprentice Diesel Fuel Pump Fitter, DC Woodhead & Partners
• This duty entailed preparing equipment for external customer use.
• I also had to use test solutions to rectify any repair apparatus required.
• To prepare diesel pumps/injectors for assembly, test and shipping based on the customer
requirements.
EDUCATION
Eight GCSE’s
RSA Stage 1& 2 in Typewriting and word processing
City & Guild in Mathematics
City & Guilds in Motor Vehicle Maintenance
First on the scene – Automated External Defibrillation
First on Scene – First Aid at work
BTEC National in Business & Finance
SMSTS building certificate
CSCS Construction Skills certificate
PASMA
**Holder of a full clean Drivers Licence

6. • Using UHF/SHF/VHF frequencies.
• Trained how to operate and maintain UHF and SHF radio equipment.
• I was second in command of communication equipment worth several millions of pounds. I also
worked in the troop stores and learnt stores accounting.
June 1989 0 June 1991 Apprentice Diesel Fuel Pump Fitter, DC Woodhead & Partners
• This duty entailed preparing equipment for external customer use.
• I also had to use test solutions to rectify any repair apparatus required.
• To prepare diesel pumps/injectors for assembly, test and shipping based on the customer
requirements.
EDUCATION
Eight GCSE’s
RSA Stage 1& 2 in Typewriting and word processing
City & Guild in Mathematics
City & Guilds in Motor Vehicle Maintenance
First on the scene – Automated External Defibrillation
First on Scene – First Aid at work
BTEC National in Business & Finance
SMSTS building certificate
CSCS Construction Skills certificate
PASMA
**Holder of a full clean Drivers Licence