This document summarizes the duties and achievements of an individual with extensive experience in heating/cooling systems. Over 20 years, the individual has held several roles of increasing responsibility including engineer, assistant supervisor, specialty supervisor, and product specialist/customer support coordinator. Key achievements include exceeding annual business targets for 5 consecutive years, achieving the highest team performance, contributing to 100% SLA achievement, and increasing customer bases. The individual also has strong technical, management, and customer service skills.

1. Duties:
Achievements:
Duties:
Achievements:
Duties:
Achievements:
Duties:
Achievements:
Duties:
Achievements:
Duties:
Duties:
• Effective Management of Working Time.
Education:
Branch: Heating/Cooling Systems.
Branch: Heating/Cooling Systems.
Service One - Fourlis Trade Group 2013 - 2018
• Achieved highest team perfromance at company level (Grade A)
• Contributed in achieving 100% of all SLAs by clients
• Increased company's customer base.
• Delivered optimum quality in repair dept
• Reduced repair costs by 12%
• Delivered optimum quality in repair dept
HATZIANESTIS HARALAMBOS
• Commercially aware and customer oriented with very good commucation skills.
Service One clientelle base has more than 50.000 recorded and active customers.
Ethnikis Antistaseos 6, N. Erythraia, Athens
T: 2108079972
M: 6977590924
E: Hatzianestis_@hotmail.com
as well as coming up with practical improvement initiatives.
• Monitoring and evalluating daily KPI targets.
SKILLS
PERSONAL SUMMARY
A heating/cooling master engineer with extensive managerial experience, able to to take on any supervising
and coordinating duty. Already having a track record of supporting, developing and motivating teams
• Expert level knowledge utilizing wiring schematicks, testing and diagnostic tools.
• Ability to conduct hands-on technical repairs and training.
safety stocks for existing models and creating initial stock for new models.
• Customer support: The company's service network consists of 128 engineers all over the country.
• Cost control and time management skills.
• Having a responsible attitude, remaining calm under pressure.
• Ability to respond fast to new and diverse tasks
EXPERIENCE
Product Specialist / Customer Support Coordinator
Master Engineer Heating/Cooling Systems
IQ Service (Fritsalos and Co Limited Partnership)
• Exceeded annual business targets for 5 conncecutive years
• Private Institute of Vocational Training "ΔΕΛΤΑ" - Mechanical Engineering.
• Excellent knowledge of pc hardware set up , installation and troubleshooting
• National & local service engineers technical support and supervision.
• Spare parts management including monitoring, proposing the respectivective
2006 - 2012
• Provided technical support to the company's local network.
Engineer Heating/Cooling Systems
Fourlis Trade Group 2000 - 2004
• Delivered optimum quality in repair dept
• Hands on repairs on Heating/Cooling systems and white goods appliances.
• Technical management of service crew consisting of eight service engineers.
• In charge of organizing the technical dept. reagarding tools, spare parts and scheduled repair tasks.
• Conducted hands on repairs when required.
Specialty Supervisor Heating/Cooling Systems
York (Johnson Controls Group) 2006 - 2007
• Spare parts management.
Assistant Supervisor Heating/Cooling Systems
Service One - Fourlis Trade Group 2004 - 2006
• Production line of professional heating & cooling systems (chiller units)
available atcompany at the time being
• Delivered optimum quality in repair dept
Apprentice Engineer Heating/Cooling Systems
• Conducted hands repairs and installations on all kinds of heating cooling systems
• Worked under tight deadlines at the most demanding repairs and installations thus
• Conducted hands on repairs and installations on all kinds of heating cooling systems
including DVM units (Digital Variable Multi)
• Responsible for the training of new recruits in the technical dept.
• Technical support and systems monitoring.
Interclima
Prekates 1999 -1999
Languages:
• Greek (Native).
• English (Excellent).
• Expert use of AZURE SOFT ONE Erp Management Software.
1999 - 2000
• Very good knowledge of "EAGLE" and "T.I.N.A" electronic circuits design and printing software.
• Microsoft Office.
• 3rd Technical & Vocational High School - Mechanical Engineering.
• As an apprentice engineer, I took part in all major repairs and installations.
familiarizing with my profession.
Training Courses:
• Samsung Training Course - Heating and Cooling Systems Installation.
installation, monitoring and troubleshooting.
monitoring and troubleshooting.
• Mitsubishi VRV Training Course - VRV Heating and Cooling Systems
• Samsung DVM Training Course - DVM Heating and Cooling Systems.
• Team Building Management.
• Daikin Training Course - Heating and Cooling Systems Installation.
installation, monitoting and troubleshooting.
Other Interests:
• Basketball.
References:
Computer Skills:
• Can be obtained upon request.
• Music.