Cliff Norton has over 15 years of experience in facilities management, operations management, and customer service roles. He has a proven track record of managing teams, budgets, projects, and daily operations for organizations in various industries. Norton is currently seeking a new position that will allow him to take on more responsibility and help an organization grow.

1. C l i f f N o r t o n
1535 Fairwind Ct. Alpharetta, Ga. 30004
703-627-5924 Cliff.Norton@gmail.com
Objective:
I want to succeed in a stimulating and challenging position that will provide me the tools for
success along with advancement within an outstanding and growing organization.
Experience:
Humane Society Thrift Store – Facility & Store Manager August 2010 – July 2016
• Primary financial supporter of our animal shelter, a No Kill non-profit, organization.
• Operate retail store to generate funds to support the No Kill animal shelter cause.
• Assist with a variety of fundraising events throughout the year.
• Manage a staff of twelve (12) along with various volunteers, court appointed community
service helpers and two high schools groups consisting of 14 students with various learning
and physical disabilities.
• Decision maker on product pricing, placement and sales promotions.
• Cash handling, reconciliation and budget awareness.
• Coordinate logistics of donated items and delivery of purchased items.
• Facilitate building and lease issues within the scope of the lease and budget limits.
• Liaison to vendors, contractors, board of directors and sponsors.
• Provided superior customer service to ensure positive and profitable daily operation.
Aaron’s, Inc. – Corporate Real Estate & Construction Facilities Manager May 2007-July 2009
• Successfully managed operations of maintenance and facility needs for 2,000 locations nation wide.
• Maintained facilities database by updating, editing and implementing daily information.
• Managed simultaneous projects through prompt completion in accordance with Aaron’s policies.
• Managed national accounts for waste removal, pest control, security and lighting.
• Maintained vendor relations and negotiating service contracts.
• Reviewed and process all maintenance and facilities related invoices prior to payment approval.
• Managed a staff of ten (10) Mobile Maintenance Technicians across the country.
• Demonstrated the ability to lead, manage and direct the activity of others towards their goals.
• Worked closely with Aaron’s Property Managers, Real Estate Managers and Construction Managers.
• Kept all field operations staff informed of all maintenance and facility issues being addressed.
Ultra Technologies Inc. / LanceSoft Inc. – Facilities Coordinator (DoD-DLA) 2004-2006
• Managed two DoD (Department of Defense) facilities approximately 100,000 sq. ft.
• Supervised contractors performing construction build-out, landscaping, and routine maintenance work.
• Proven ability to handle multiple tasks and to prioritize tasks due to importance and deadlines.
• Managed daily, weekly, monthly and yearly conference and seminar schedules.
• Managed the security access for the two DoD facilities.
• Assisted the IT managers with LAN room setup, configuration, HVAC, and secure storage.
• Supported IT department by performing computer upgrades, installations, updates, and configurations.
• Assisted with Anti-Terrorism training and provided policy and procedure information to all staff in
coordination with PFPA (Pentagon Force Protection Agency).
• Coordinated with local authorities to provide onsite training for greater threat awareness and safety.
• Worked closely with Fort Belvoir complex Chief of Police and on site DoD building TASO (Terminal
Area Security Officer) on all security issues at both of the DoD facilities.
• Coordinated various operational tasks with WHS (Washington Headquarters Services) and property
management with an overall objective of maintaining a safe and healthy work environment.
• Assisted property management with landscaping layouts and routine maintenance coordination.
• Coordinated monthly and yearly preventive maintenance of audio/video equipment, security alarms,
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2. fire alarms, HVAC units, elevators, emergency generators, smoke detectors and fire extinguishers.
• Monitored HVAC of two buildings keeping temperatures within the government allowed guidelines.
ValueOptions Inc. – Computer Operator II, Facilities Administrator 2000-2003
• Interpreted and acted upon console messages from system software and performed required actions.
• Operated and supervised use of various Data Center equipment; HVAC, servers, switches, PDUs,
phones, printers, fire extinguishers, smoke detectors, security, battery backup units, audio visual and
emergency generators, printers, reel to reel, cartridge tape and disk drives.
• Maintained records required to supplement console log, including problem documentation and actions
taken to rectify system errors.
• Performed daily backup of multiple mainframe systems.
• Successfully assisted the company’s relocation with focused efforts to configure a new Data Center
with company provided requirements and specifications.
• Trained new employees from basic to advanced level Computer Operations duties.
• Liaison to contractors for services provided to the company and ongoing routine maintenance.
Bill Page Toyota – Customer Relations Manager / Warranty Administrator 1999-2000
• Administered warranty claims from start to finish which included pulling together all the necessary
reports and reviewing them before submitting them for approval and payment from Toyota.
• Tracked consumer information for future outcome of each customer contact which provides both the
dealership and Toyota with an idea of what the customers question most often and why.
• Responded to customer interface, calls, letters, e-mails, and regional contacts from an 800# call center.
• Coordinated with the necessary departments to collect prudent information before making the best
management decisions.
• Reviewed all approved claims and updated a weekly schedule report for the accounting department
which provides the dealership with accurate costs from the new car, service, and parts departments.
• Trained Service Advisors and Technicians with up-to-date information and technology.
Education:
2004 Virginia Polytechnic Institute and State University - Network +, Security +, A +, MCP and CCNA
(certificate of course completion)
1994 Computer Learning Center, Alexandria, VA - Business Administration and Computer Science
1990 Northern Virginia Community College, Annandale, VA - Business Administration
References are available upon request.
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