This document discusses the process of building a high performance team. It begins by defining key terms like communication, education, and leadership. Effective communication involves seeking to understand others and being understood. Education involves training team members to win. Leadership provides purpose, direction, and inspiration by defining goals and strategies, directing processes, and motivating teams. The document outlines an agenda to cover these topics and discusses styles of communication and approaches to multi-competency training. It emphasizes that leaders are trained, not born, and concludes that communicating, educating, and leading are essential to build a high performing team.

1. GLOBAL LEADERSHIP
Agustín Gracia - Colón, M.S.
Trainer / Linguist
Augie@AgustinGracia.com
August 30, 2016

2. Can you see it?

3. What does it mean to you?
 Hoping is not a viable strategy.
 Success is when preparation
meets opportunity.
 True leaders never limit their
possibilities.
 Success is about
identifying and removing
barriers to performance.
 The will to win is paramount;
the will to train is indispensable.
Army Strong: Leading change with a disciplined process.

4. My Experience Building HPT
Military:
 Founded the Honduran Military
Leadership Academy.
 Consultant to the Salvadoran
and Guatemalan Military
Leadership Academy.
 Trained the Infantry Soldiers
that liberated Panama
“Operation Just Cause” and
Kuwait “Desert Storm.
 Recruited, Trained and Directed
the Mobile Training Teams that
provided Security Training to El
Salvador and Guatemala during
the war.
 Promoted to Major (O-4) in 12
years.
Fortune 500/Healthcare:
 Promoted to the position of
Masters Level Sales
Consultant in 14 years.
 Ranked in the top 5% of the
sales force 3 times
during my last 5 years at
Pfizer, Inc.
 Trained ranked the
# 1 in the world in Sales.
Small Business:
 Established 3 Neuro-
Psychiatric Home Health
Companies in 3 years.
 Increased Profits at ALC
Home Health by $500,000 in
8 months.
Academia:
 Dual Language
Professor,
 Master Corporate
Trainer and
 Director of Day
Program.

5. Agenda
 The Process of building a
High Performance Team.
 Communication: “seek first to
understand and then to be understood.”
 Education: Equip others for Success.
 Leadership: Purpose, Direction &
Inspiration.
 Question and Answers.

6. What is a High Performing Team?

7. The Process of building a High
Performing Team?
 “Start with the end in mind.”
 Develop a M.E.T.L.
 Identify the People.
 Work as a team.
* Alford McMichael, CSM (Ret.) USMC, 2009
Collins, J. 2001, Good to Great.

8. Team Results =
Team member + Leader Behaviors
Team Member Behaviors Leader Behaviors

9. Define: Communication

10. Effective Communication
Steven Covey,
 The 7 Habits of Highly Effective People:
“Seek first to understand and then to be
understood.”
Harry Beckwith,
 You, Inc., “People hear with their eyes.”
 Sun Tzu,
The Art of War, “A leader leads by personal
example not force.”

11. Communicate
Blanchard, et al, 2006 Leading at a Higher Level.

12. Directive – Results Oriented
 Fears lose of control
 Extremely Task Oriented
 Can come across as arrogant and as
having no people skills
 May not consider other views or feelings
 Well organized
 Likes the Executive Summary

13. Interactive – people oriented
 Fears lost of social approval or being
excluded
 Great people skills – great connector
 May neglect the details
 Sometimes too talkative
 May be afraid to make unpleasant
decision
 Prefers testimonials over facts

14. Conscientious - process oriented
 Needs to know WHY?
 Lack of flexibility
 Trusts the evidence – not people
 Sometimes gets lost in the data and
cannot make a decision
 Sometimes comes across as being
too logical or process oriented

15. Steady – service oriented
 Hates change and making decisions
 Values feelings, relationships and trust
more than the facts
 Becomes overwhelmed with too much
information
 Very slow, but can easily accomplish
work that others find boring

16. Communicate
Blanchard, et al, 2006 Leading at a Higher Level.

17. Define: Education

18. Educate: Train to Win
Blanchard, et al, 2006 Leading at a Higher Level.

19. Multi-competency Training
Key concepts:
 “Leaders are not born; they are trained.”
 “Care to Train and Train to Care.”
 “Training will take the scales off your eyes.”

20. Define: Leadership

21. Leadership: Gets the job done.
 Purpose: Leadership provides purpose (Why?)
 Defines the mission, vision, and values.
 Defines strategic and tactical goals.
 Goals must be S.M.A.R.T:
Specific and Measurable, Motivating, Attainable,
Relevant, and Time-bound.
 Directs: Leadership provides direction and discipline
 Defines processes and ensures quality outcomes.
 Clearly communicates winning strategies and best practices.
 Organizes, Develops, and Directs High Performing
Teams to ensure that the mission is accomplished to
Standard (requirements and standards-What, when and how well?)
 Inspires: Leadership motivates
 Creates the “will to win” and the sense of urgency to get the job done
to the highest standard of excellence.
 Leads by personal example – “a leader is always on display.”
From: Ranger Handbook 2008 , USAIS

22. Conclusion
Communicate
Educate
Lead

23. Reference
 Blanchard, K. et al., (2007), Essential
Skills for Partnering for Performance:
The One Minute Manager. In Blanchard,
K. and Finch, F. In Leading at a Higher
Level (pp. 152-153). Prentice Hall, N.J.