Introduction to Viva Topics #CCAS2022
•Download as PPTX, PDF•
0 likes•142 views
Viva Topics uses AI to reason over content across teams and systems, recognizing content types, extracting important information, and automatically organizing content into shared topics like projects, products, processes and customers. SharePoint Syntex then creates a knowledge network based on relationships among topics, content, and people. Attend this session to learn more about how Viva Topics, topic pages and how knowledge center can transform knowledge in your organization.
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Introduction to Viva Topics #CCAS2022
Similar to Introduction to Viva Topics #CCAS2022 (20)
More from Kanwal Khipple
More from Kanwal Khipple (20)
Recently uploaded
Recently uploaded (20)
Introduction to Viva Topics #CCAS2022
- 2. Viva Track Introduction to Viva Topics Kanwal Khipple 2toLead Chief Executive Officer & Microsoft MVP Thu., Feb. 17, 2022 6:00 PM (EST)
- 3. SPEAKER | AUTHOR | SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
- 5. Canadian Cloud Summit https://bit.ly/3uTBuGR Code: 310418 https://www.canadiancloudsummit.com/ @CanCloudSummit SUBMIT YOUR FEEDBACK FOR A CHANCE TO WIN $50 AMAZON GIFT CARD
- 6. Announcing Viva There are six key elements to a great employee experience:
- 7. Agenda Introduction Knowledge & Content Viva Topics SharePoint Syntex Microsoft Search Next Steps
- 8. New experiences on the horizon People spend about an hour a day–or up to seven weeks a year–searching for or recreating information+ (SWZD 2021) Turn content into usable knowledge Use AI to reason over your organization’s content and automatically identify, process, and organize it into easily accessible knowledge. Organize knowledge into topic pages Enable your organization’s experts to share and refine knowledge through curated topic pages, automatically generated and updated by AI. Make knowledge easy to discover and use Deliver relevant topics cards in the apps people use everyday.
- 9. What are we seeing? Amidst major transformations in the ways we work already underway, we are seeing a number of factors that have been created or exacerbated by the global pandemic 1. As we emerge from the pandemic organizations are hiring, often in large numbers We are facing an influx of new workers who need to harness existing knowledge and expertise to be productive. 2. Organizations are moving towards hybrid and remote work is the new normal Digital tools are even more important than before 3. Organizations are struggling with increased employee turnover, and this is projected to worsen We are losing knowledge and expertise and it’s increasingly important to retain this knowledge and expertise. 4. Information is getting created at an ever-increasing rate Users are bombarded with information and have become overloaded and overwhelmed, it’s increasingly challenge to manage the cognitive load of “context-switching” 5. Users are increasingly expecting us to deliver modern, user-centric experiences they are familiar with Digital tools need to be increasingly sophisticated What is impacting the focus on knowledge and content
- 10. Key findings: Challenges and risks What challenges are they facing? What are their current risks? Top knowledge sharing challenges: Security Training Competency issues Execs and BDMs are most likely to face knowledge sharing challenges related to onboarding, while ITDMs and I-Workers experience knowledge drain. Knowledge drain from people leaving an organization / team is considered most detrimental to success with over a third saying it’s something they experience often. Productivity is reduced by 11%- 14% due to time spent searching for or recreating existing info. This lost time adds up given half of I-Workers leverage knowledge sharing tools daily.
- 11. Given the majority don’t have knowledge sharing tools / practices heavily integrated, email is relied on most for distributing info Organizations with 10k+ employees are more likely to rely company intranet and email for sharing info How orgs share information 75% 67% 58% 44% 43% 31% 30% 29% 14% Email Company intranet Company meetings File sharing tool Social networking/comm. tool Project management tool Company database Printed memos/documents Knowledge sharing tool Q6a. How does your organization typically share/distribute information within the organization among employees? This could be information related to HR, best practices, training, processes, policies, company-wide assets/marketing, department-wide assets, etc. (Select all that apply.) Respondent: Total (n=750) Q16. How would you describe the degree to which knowledge sharing tools and processes are integrated into your organization’s practices? (Select only one.) Respondent: Total (n=750) Integration of knowledge sharing tools / practices in organizations Little to no integration 10% Some integration 55% Heavy integration 35%
- 12. Majority depend on SharePoint as a knowledge sharing tool and a notable portion learned tools as they used them without training 66% 48% 11% 9% 8% 7% 7% 6% 6% 6% 5% 5% 4% 6% SharePoint Enterprise search tools Confluence Guru Knowledge -Owl livepro Igloo Panviva Starmind Bloomfire SABIO Inkling eXo Platform Other 21% 28% 31% 20% None – learn as use it A little – no more than a few hours A fair amount – substantial amount of time A lot – large amount of time Orgs with 2.5k+ employees are more likely to utilize SharePoint and those smaller than 10k spend more time training on their tools. Current knowledge sharing tool usage Training time invested in knowledge sharing tools Q10. Which of the following knowledge sharing tools does your organization currently utilize? (Select all that apply.) Respondent: Total (n=750) Q12. How much training and/or time have you put into learning about your organization’s knowledge sharing tools and processes? (Select only one.) Respondent: Total (n=750)
- 13. 52% 44% 43% 28% 27% 24% 20% 19% 18% Finding info faster so you can spend more time doing meaningful work Increasing efficiency, productivity & work smarter by reducing cases of "reinventing the wheel" Having a single source of truth so that there is never any question where employees should go to find info Avoiding the confusion caused by outdated or competing versions of documents Promoting self- sufficiency by allowing greater access to knowledge & info, no matter where you are Enhancing quality & ability to collaborate by standardizing & streamlining ways of working Reducing the loss of know-how Enabling access to expert knowledge & best practices Quicker on-board trainings & timely access to knowledge Majority depend on SharePoint as a knowledge sharing tool and a notable portion learned tools as they used them without training Top 3 most appealing knowledge sharing tool benefits to i-Workers Q25. Which three benefits are most appealing to you? (Select up to three.) Respondent: I-Workers (n=300)
- 14. On average, employee productivity is reduced by 11%-14% due to time spent searching for or recreating existing information % Productivity lost searching for / recreating existing information 11% 14% We are very inconsistent on how we share and organize materials. Authors tend to just post materials anywhere. Our company is so large it's sometimes difficult to find the information I'm looking for. It's usually faster to ask someone else than to wade through SharePoint to find the information. Having the commitment to use time and resources to accomplish saving documents and files in a searchable database. Finding the right information quickly; there have been several groups over time that have organized our knowledge systems all a little differently without good integration with what was already there; it reminds me of spaghetti code. Q23. / Q24. On average, how much time do you spend / employee productivity is lost searching for or re-creating information that may already exist within your organization, but you / employees are unable to locate it? (Select only one. Your best guess is fine.) Respondent: Exec + BDM + ITDM (n=450), I-Workers (n300) Information is not systematically stored; it is rather fragment which makes finding the right info quite difficult. I-WORKER ITDM BDM EXEC
- 15. Of global workers are finding that the number of information sources they must check each day has increased in the last five years. Of global workers are finding the surplus of data sources and applications is adding to stress levels 31% 45% What is impacting the focus on knowledge and content
- 23. Agenda Introduction Knowledge & Content Viva Topics SharePoint Syntex Microsoft Search Related Opportunities
- 31. Identification Improve topics by combining AI and human expertise. Automatically build topic pages Create topic pages and topic cards using suggested definitions, related content, relevant conversations, and expertise. Curate topics Cultivate knowledge using your experts and AI to refine topic pages. Organize knowledge Curation Discovery demo
- 36. Use AI to reason over your organization’s data and automatically identify, process, and organize content. Automatically identify topics Recognize common topics across content and conversations, organize information, and generate topic pages. Find related topics Discover and display complementary topics and expertise from across sources. Turn content into knowledge Curation Discovery Identification Viva Topics
- 58. Improve topics by combining AI and human expertise. Automatically build topic pages Create topic pages and topic cards using suggested definitions, related content, relevant conversations, and expertise. Curate topics Cultivate knowledge using your experts and AI to refine topic pages. Organize knowledge Curation Discovery Identification Viva Topics
- 63. Automatically display topic cards across Microsoft 365 apps to discover knowledge in the context of your work. Let knowledge find you Show topic highlights and display topic cards in any Microsoft 365 app. Find topics anywhere Give people the knowledge they need anytime, anywhere by using Search to discover topics. Make knowledge easy to discover Curation Discovery Identification Viva Topics
- 79. harness knowledge and expertise Introducing Microsoft Viva Topics for Leaders https://youtu.be/78IwP636Dlw Viva Topics overview: IT perspective https://youtu.be/49KliDADR_E Viva Topics overview: Employee perspective https://youtu.be/8IWE028BJTU Microsoft Viva partner ecosystem https://youtu.be/JZeU0Fi-IqY Case Study: Mott MacDonald https://youtu.be/K0Y15WKXuws 1 LinkedIn 2019 Workplace Learning Report 2 Knowledge Sharing in a Changing World – Spiceworks/Ziff Davis, February 2021 (commissioned by Microsoft) 3 The Right Culture: Not Just About Employee Satisfaction (gallup.com)
- 80. Accelerate skilling and growth What about pricing and licensing? Microsoft Viva Topics is available as a user-based add-on for Microsoft 365 plans for commercial customers. Which users need a license for Microsoft Viva Topics? Anyone viewing, accessing, or curating topic cards, topic pages, or topic centers or otherwise benefiting from Microsoft Viva Topics capabilities requires a license. What languages does Microsoft Viva Topics support? Available to customers worldwide, Microsoft Viva Topics currently offers English language support. We plan to add support for Spanish, French, and German in the second half of 2021. Will Microsoft Viva Topics be available on government cloud? If so, when is GCC release planned? Yes, we plan to make Microsoft Viva Topics available for government cloud in the future. Earliest is second half of 2021
- 81. Accelerate skilling and growth Will admins be able to turn Microsoft Viva Topics “On” / “Off” at the tenant level? Yes, we have a full set of admin controls for the functionality. It will ship “Off” by default so that you are able to plot the right adoption journey for your organization. How does Microsoft Viva Topics protect the security and compliance of content? Microsoft Viva Topics is based on the security and compliance of content enforced across Microsoft 365. For example, access, retention labels, data sovereignty, and information barriers are all maintained consistently before and after the activation of Viva Topics. In addition, organizations can apply restrictions on the scope and availability of topic information shared by Microsoft Viva Topics.
- 82. Yammer Q+A is coming to Viva Topics
- 83. M365Intranets.com M365Sprawl.com M365Campaigns.com Explore 800+ Pages of Free Expert Guidance… M365Metrics.com M365Resources.com SharePointMigrations.com & many more at 2toLead.com
- 85. Canadian Cloud Summit SPEAKER | AUTHOR | SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
Editor's Notes
- Objec
- 7 systems of work
- Six key elements
- Six key elements
- Great visibility to the communities available in the Yammer network. New module using machine learning to suggest communities. At least 5 communities, much more likely ot be retained in yammer as an engaged user.
- 14% of 21.43T is $3 Trillion potentially wasted looking for information
- Microsoft Viva Topics automatically organizes content and expertise across your organization, making it easy for people to find information and put knowledge to work.
- Microsoft Viva Learning empowers employees with formal and informal learning when and where it’s needed, making it easier for people to learn while working. https://resources.techcommunity.microsoft.com/viva-topics/faq/
- Microsoft Viva Learning empowers employees with formal and informal learning when and where it’s needed, making it easier for people to learn while working.
- Historically we had a big challenge to balance the two. Always involved some compromise.
- Historically we had a big challenge to balance the two. Always involved some compromise.
- Historically we had a big challenge to balance the two. Always involved some compromise.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Even for complex tasks users might be satisfied with a quick SERP-feature answer if they aren’t highly motivated or are pressed for time.
- Consider options to allows users to personalize their navigation experience or ways to facilitate user specific content that put the user at the center. Targeting links is also a popular option but is less of a
- Consider options to allows users to personalize their navigation experience or ways to facilitate user specific content that put the user at the center. Targeting links is also a popular option but is less of a
- Consider options to allows users to personalize their navigation experience or ways to facilitate user specific content that put the user at the center. Targeting links is also a popular option but is less of a
- Consider options to allows users to personalize their navigation experience or ways to facilitate user specific content that put the user at the center. Targeting links is also a popular option but is less of a