Integrating Bots into your Digital Workplace Strategy #espc17
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Is your organisation looking to become smarter? Attend this session to better understand the benefit of Bots and how integrating them into your organisation can help automate common tasks. It’s the first step towards better integration between business applications. At the end of this session, we’ll demo Bots and sample solutions currently available in the Office 365 space.
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Integrating Bots into your Digital Workplace Strategy #espc17
- 2. Integrating Bots into your Digital Workplace Strategy KANWAL KHIPPLE 2toLead, Canada Add Speaker Photo here
- 3. Digital Workplace is how you work today with technology
- 5. I love creating compelling content that inspires others to engage. I need to be able to create content where ever I am, when ever I want and on any device. GOALS Publish organizational news quickly and easily EXPECTATIONS Simple interface to create content & connect numerous services. Having users interact and share insights directly on content. FRUSTRATIONS Complex and tedious content creation experience process gets in the way of creating content. “ KEY CHARACTERISTICS Age Occupation Education Family Location 32 PR Manager Bachelor’s Degree Single United States FUTURE STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER CURRENT STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER Judy Communicator Persona engage communicate capture voice of the user TOUCH POINT CHANNELS Phone Website Mobile App Speech Chat
- 6. TODAY
- 7. ESTIMATED LEVEL OF INTEREST OVER TIME
- 8. ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE Top 10 #DigitalWorkplace patterns http://slideshare.net/kkhipple
- 9. Letting employees use technology in the way they want
- 12. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 13. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 14. COMPUTERIZED ERA
- 15. MOBILE ERA
- 16. COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams GROWING COLLABORATION & COMMUNICATION PARADOX
- 17. Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ● http://WhenToUseWhat.com
- 19. ADOPTION ISSUES
- 21. CONFUSED DESIGN
- 23. NOTIFICATIONS
- 25. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 26. HOW WORK GETS DONE
- 30. BETTER ROI WITH CONVERSATIONAL UI
- 34. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 35. MEET THE BOTS
- 36. CREATE YOUR OWN FAQ BOT http://bit.ly/2ntjf5x
- 37. BOT TYPES The Optimizer Cortana, play my library Metric: time to accomplish task The One-Trick Pony Snapchat’s filters Metric: will it go viral? The Proactive Who’s running this meeting? Metric: crowds The Shield Pay my parking ticket Metric: customer service frustration The Chatty Talk to me Metric: bottainment The SuperBot I just want to talk to you Metric: consolidate bots
- 38. LEVERAGE CORTANA
- 39. BREAK THE ICE Bots can help break the ice and allow users to interact with one another
- 40. SCHEDULING BOT Bots can assist Judy with scheduling meetings with her team
- 41. SPAdminBot Perform the most common SharePoint administrative activities Shout out to Rick Van Rousselt (MVP)
- 42. VACATION BOT Hi Vacation-bot, I want to take a vacation next Wednesday. Hello Judy, let me check with Kanwal and get back to you ASAP. Hi Kanwal, Judy B would like to take a vacation next Wednesday (she has a surplus of 15 vacation days) Approved Yaay! your vacation is approved. You have 14 more vacation days after this vacation. Thanks Kanwal! #generous
- 43. CALENDAR.HELP Email Bots can assist with an email based conversation and guide you through the process
- 44. BOT INTEGRATION Microsoft Teams provide Judy with lots of bots for each Team
- 45. BOTS INTEGRATED WITH YOUR INTRANET ‘Search bots’ can initiate a conversation with Judy based on her search terms and behaviors linking her directly to right tools
- 47. ORGANIZATIONAL CHANGE - ChatBots for Service Now - Knowledgebase – FAQ - Password Resets - Hardware request - Software request - What meeting rooms are available now? - Who has expertise in SharePoint ? - Who is in charge of the Intranet? - Phone Kanwal - Tell me the latest intranet news in Toronto - How’s my Adoption Yammer group?
- 48. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 49. I love creating compelling content that inspires others to engage. I need to be able to create content where ever I am, when ever I want and on any device. GOALS Publish organizational news quickly and easily EXPECTATIONS Simple interface to create content & connect numerous services. Having users interact and share insights directly on content. FRUSTRATIONS Complex and tedious content creation experience process gets in the way of creating content. “ KEY CHARACTERISTICS Age Occupation Education Family Location 32 PR Manager Bachelor’s Degree Single United States FUTURE STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER CURRENT STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER Judy Communicator Persona engage communicate capture voice of the user TOUCH POINT CHANNELS Phone Website Mobile App Speech Chat
- 53. Thank You! Organizers, Sponsors and You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com SPEAKER | AUTHOR | SUPER GOOD LOOKING
Editor's Notes
- This is the Pre-Title Screen. Please do not place any content on this screen.
- Every detail about others’ job functions is not necessary, but goals, projects and ideas should be shared transparently for the benefit of the entire company. A company will never get ahead of competitors if they do not share information with their own colleagues and peers.
- Microsoft continues to innovate with Office 365 https://roadmap.office.com
- Computers were used by big banks and universities; today, an office without computers (followed by talks about the printer/conference-system is not working).
- companies found it useful to let workers, sales reps, field personnel use company-owned, and later personal-owned mobile devices to facilitate day to day tasks
- Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another
- Apps need to be downloaded and websites often suffer from bloat and long loading times
- Websites can be complicated and suffer from way too much information.
- Poorly designed apps with poor bandwidth can lead to frustrated users.
- Applications sometimes are a nightmare to interact with
- Mobile apps are simplifying the interactions and data that we need
- modern office communication medium is text-based, rather than face-to-face interaction or phone calls
- Real time interactions improve adoption and engagement
- No need to resort to visual mockups, wireframes, or websites, just launch a bot and collect your insights!
- Bots can help with consolidating the interaction across multiple data sources.
- When a customer needs an answer immediately, and that question is not easily discoverable
- Notifications simply the engagement; bots should respect this privilege
- Order flowers, pizza and other simple tasks using bots
- Natural language interfaces can deliver intuitive interactions
- http://bit.ly/botTypes
- Microsoft Teams leverages Bots to simplify integration