SlideShare a Scribd company logo
www.practical-thinking.com 
Think Different, Think Practical 
Practical Thinking Group 
Servant Leadership 
Agnieszka Gasperini, PMP - SDI Facilitator 
Managing Director EMEA
Practical Thinking Group 
2 
AGNIESZKA GASPERINI, COACH, MENTOR AND SDI FACILITATOR 
•15 years experience in multi-international projects 
•Master in Project Management in George Washington University and Master in Economics at the University of Warsaw 
•Large experience as Project Manager, Coach and Trainer / Speaker in Project Management and Interpersonal Skills 
•Large experience in Telecom, Financial Services, Private and Public Sectors 
•Managing Director for EMEA at Practical Thinking Group 
•Recipient of the “PMI Distinguished Contribution Award” in 2012 
•Founding member of PMI Poland Chapter (2002), Part of PMI Global - BVAC (Board Volunteer Advisory Committee) and Regional Mentor for PMI Central Europe 
•Recognized speaker at international events in Europe, Asia Pacific and America
Practical Thinking Group 
3 
“The servant-leader is servant first… it begins with the natural feeling 
that one wants to serve, to serve first. 
Then conscious choice brings one to aspire to lead. 
That person is sharply different from one who is leader first…” - Robert K. Greenleaf
www.practical-thinking.com 
Think Different, Think Practical 
Practical Thinking Group
Practical Thinking Group 
5 
Who do You lead? 
How do You lead? 
Do You lead in 
your organizations? 
Do You lead in 
a group? 
Do You realize 
the power You have?
Practical Thinking Group 
6 
CHARACTERISTICS OF THE SERVANT LEADER 
1.Listening / Słuchanie The Servant – Leader seeks to identify the will of a group, and helps clarify to others. Listen receptively to what is being said and not said. 
1.
Practical Thinking Group 
7 
CHARACTERISTICS OF THE SERVANT LEADER 
2. Empathy / Empatia 
People need to be accepted and 
recognized for the special and unique spirits 
2.
Practical Thinking Group 
8 
CHARACTERISTICS OF THE SERVANT LEADER 
3. 
3. Healing / ukojenie, naprawienie 
Potential for healing one’s self, 
and one’s relationship to others. 
Servant- Leader recognizes that he/she has 
an opportunity to “ help make whole”.
Practical Thinking Group 
9 
CHARACTERISTICS OF THE SERVANT LEADER 
4. 
4. Awareness / świadomość 
General awareness, 
specially self- awareness, 
strengthens the Servant – Leader.
Practical Thinking Group 
10 
CHARACTERISTICS OF THE SERVANT LEADER 
5. 
5. Persuasion / Perswazja 
The Servant – Leader is effective at building 
consensus within groups 
RELIANCE upon PERSUASION 
Zaufanie/ oparcie ponad perswazją
Practical Thinking Group 
11 
CHARACTERISTICS OF THE SERVANT LEADER 
6. 
6. Conceptualization/ konceptualizacja 
Servant – Leaders are called to seek a delicate 
balance between conceptual thinking 
and a day-to-day focused approach.
Practical Thinking Group 
12 
CHARACTERISTICS OF THE SERVANT LEADER 
7. 
7. Foresight / przewidywanie 
Servant – Leader can understand 
the lessons from the past, 
the realities of the present, 
and the likely consequence 
of a decision for the future.
Practical Thinking Group 
13 
CHARACTERISTICS OF THE SERVANT LEADER 
8. 
8. Stewardship / management 
Holding something in trust for the greater 
good of society. 
Servant- leadership assumes first and foremost 
a commitment to serving the needs of others. 
Openness and persuasion, rather than control.
Practical Thinking Group 
14 
CHARACTERISTICS OF THE SERVANT LEADER 
9. 
9. Commitment to the growth of people 
Servant – Leader recognizes the tremendous 
responsibility to do everything within his/her power 
to nurture the personal, professional 
and spiritual growth of employees.
Practical Thinking Group 
15 
CHARACTERISTICS OF THE SERVANT LEADER 
10. 
10. Building community 
Servant – Leader seeks to identify some means for building community among those who work within a given institution.
Practical Thinking Group 
16 
PERSONAL INVENTORY OF SERVANT- LEADER 
Rating your Servant – Leader characteristics: 
1.Listening 1 2 3 4 
2.Empathy 1 2 3 4 
3.Healing 1 2 3 4 
4.Awareness 1 2 3 4 
5.Persuasion 1 2 3 4 
6.Conceptualization 1 2 3 4 
7.Foresight 1 2 3 4 
8.Stewardship 1 2 3 4 
9.Commitment to the growth of people 1 2 3 4 
10.Building community 1 2 3 4
Practical Thinking Group 
17 
Servant 
Leader
Practical Thinking Group 
18 
CONTACT INFORMATION 
Agnieszka Gasperini, PMP 
Aga.gasperini@practical-thinking.com 
LinkedIn: www.linkedin.com/in/agasperini 
UK: +44 (20) 3239.1285 
Italy: +39 (347) 398.8847 
Poland: +48 (69) 649.9996 
USA: +1 (305) 851.2579

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Servant Leadership - Agnieszka Gasperini @ Agile Management 2014 Poland

  • 1. www.practical-thinking.com Think Different, Think Practical Practical Thinking Group Servant Leadership Agnieszka Gasperini, PMP - SDI Facilitator Managing Director EMEA
  • 2. Practical Thinking Group 2 AGNIESZKA GASPERINI, COACH, MENTOR AND SDI FACILITATOR •15 years experience in multi-international projects •Master in Project Management in George Washington University and Master in Economics at the University of Warsaw •Large experience as Project Manager, Coach and Trainer / Speaker in Project Management and Interpersonal Skills •Large experience in Telecom, Financial Services, Private and Public Sectors •Managing Director for EMEA at Practical Thinking Group •Recipient of the “PMI Distinguished Contribution Award” in 2012 •Founding member of PMI Poland Chapter (2002), Part of PMI Global - BVAC (Board Volunteer Advisory Committee) and Regional Mentor for PMI Central Europe •Recognized speaker at international events in Europe, Asia Pacific and America
  • 3. Practical Thinking Group 3 “The servant-leader is servant first… it begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first…” - Robert K. Greenleaf
  • 4. www.practical-thinking.com Think Different, Think Practical Practical Thinking Group
  • 5. Practical Thinking Group 5 Who do You lead? How do You lead? Do You lead in your organizations? Do You lead in a group? Do You realize the power You have?
  • 6. Practical Thinking Group 6 CHARACTERISTICS OF THE SERVANT LEADER 1.Listening / Słuchanie The Servant – Leader seeks to identify the will of a group, and helps clarify to others. Listen receptively to what is being said and not said. 1.
  • 7. Practical Thinking Group 7 CHARACTERISTICS OF THE SERVANT LEADER 2. Empathy / Empatia People need to be accepted and recognized for the special and unique spirits 2.
  • 8. Practical Thinking Group 8 CHARACTERISTICS OF THE SERVANT LEADER 3. 3. Healing / ukojenie, naprawienie Potential for healing one’s self, and one’s relationship to others. Servant- Leader recognizes that he/she has an opportunity to “ help make whole”.
  • 9. Practical Thinking Group 9 CHARACTERISTICS OF THE SERVANT LEADER 4. 4. Awareness / świadomość General awareness, specially self- awareness, strengthens the Servant – Leader.
  • 10. Practical Thinking Group 10 CHARACTERISTICS OF THE SERVANT LEADER 5. 5. Persuasion / Perswazja The Servant – Leader is effective at building consensus within groups RELIANCE upon PERSUASION Zaufanie/ oparcie ponad perswazją
  • 11. Practical Thinking Group 11 CHARACTERISTICS OF THE SERVANT LEADER 6. 6. Conceptualization/ konceptualizacja Servant – Leaders are called to seek a delicate balance between conceptual thinking and a day-to-day focused approach.
  • 12. Practical Thinking Group 12 CHARACTERISTICS OF THE SERVANT LEADER 7. 7. Foresight / przewidywanie Servant – Leader can understand the lessons from the past, the realities of the present, and the likely consequence of a decision for the future.
  • 13. Practical Thinking Group 13 CHARACTERISTICS OF THE SERVANT LEADER 8. 8. Stewardship / management Holding something in trust for the greater good of society. Servant- leadership assumes first and foremost a commitment to serving the needs of others. Openness and persuasion, rather than control.
  • 14. Practical Thinking Group 14 CHARACTERISTICS OF THE SERVANT LEADER 9. 9. Commitment to the growth of people Servant – Leader recognizes the tremendous responsibility to do everything within his/her power to nurture the personal, professional and spiritual growth of employees.
  • 15. Practical Thinking Group 15 CHARACTERISTICS OF THE SERVANT LEADER 10. 10. Building community Servant – Leader seeks to identify some means for building community among those who work within a given institution.
  • 16. Practical Thinking Group 16 PERSONAL INVENTORY OF SERVANT- LEADER Rating your Servant – Leader characteristics: 1.Listening 1 2 3 4 2.Empathy 1 2 3 4 3.Healing 1 2 3 4 4.Awareness 1 2 3 4 5.Persuasion 1 2 3 4 6.Conceptualization 1 2 3 4 7.Foresight 1 2 3 4 8.Stewardship 1 2 3 4 9.Commitment to the growth of people 1 2 3 4 10.Building community 1 2 3 4
  • 17. Practical Thinking Group 17 Servant Leader
  • 18. Practical Thinking Group 18 CONTACT INFORMATION Agnieszka Gasperini, PMP Aga.gasperini@practical-thinking.com LinkedIn: www.linkedin.com/in/agasperini UK: +44 (20) 3239.1285 Italy: +39 (347) 398.8847 Poland: +48 (69) 649.9996 USA: +1 (305) 851.2579