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GAMIFICATION
A silver bullet for e-learning?
where are we
heading?
contexts for
gamification
design for
learning games
impact of
gamification
@richardthyde
What stops you
using gamification
in your
organisation?
where are we heading?1
aspiration gap
[Towards Maturity 2015, Serious Games]
53%
Use in 2 years
31%
Using now
12%
Trialing
?
[Unicorn, 2016]
IMMERSION MULTI-TASKING
ENGAGEMENT
30% 16% 41%
28%
18%
10%
8%
48%
34%
67%
32%
25%
22%
5%
11%
a
voluntary
attempt
to overcome
unnecessary
obstacles
safe place to try new behaviours
learner
objectives
mandatory
read/watch
instructions
rarely fail
spaced feedback
spaced interaction
player
rules
voluntary
experience
intuition
constant failure
constant feedback
constant interaction
Gartner, 2012
“By 2015 40 percent of
global 1000 organizations
will use gamification as the
primary mechanism to
transform business
operations.” 2 months later
“By 2014 80% of
current gamified
applications will fail to
meet business
objectives, primarily
because of poor
design.”
contexts for gamification2
interviewing
skills
product
knowledge
mortgage
advice
marketing
theory
HR
system
induction
fire safety
compliance
tactical
thinking
Content Examples Learning activities Possible game styles
Facts laws, policies, product specifications questions, memorization, association, drill game shows, flashcards, mnemonics, action,
sports games
Skills interviewing, teaching, selling, running a
machine, project management
imitation, feedback, coaching,
continuous practice, increasing challenge
persistent state games, role playing games,
adventure games, detective games
Judgment management decisions, timing, ethics, hiring reviewing cases, asking questions, making
choices (practice), feedback coaching
role plays, detective games,
multiplayer interaction, adventure games,
strategy games
Behaviours supervision, self-control, setting examples imitation, feedback, coaching, practice role playing games
Theories marketing rationales, how people learn logic, experimentation, questioning open ended simulations, building games,
construction games, reality testing games
Reasoning strategic and tactical thinking, quality
analysis
problems, examples puzzles
Process auditing, strategy creation system analysis and deconstruction,
practice
strategy games, adventure games
Procedures assembly, bank teller, legal imitation, practice timed games, reflex games
Creativity invention, product design play puzzles, invention games
Language acronyms, foreign languages, business or
professional jargon
imitation, continuous practice
immersion
role playing games, reflex games, flashcard
games
Systems Healthcare, markets, refineries understanding principles, graduated tasks,
playing in micro-worlds
simulation games
Observation moods, morale, inefficiencies, problems observing feedback concentration games, adventure games
Communication appropriate language, timing, involvement imitation, practice role playing games, reflex games
[Game styles, Prensky, 2001]
Insurance compliance
600 companies - 22 case studies
application missing - multi-sensory journey
Mortgage advisor training
3 week - face to face - qualification
gamification - rich media - social learning
Game 1:
Move into
Mortgage
Ville
Game 2:
Your
Mortgage
Ville
customers
Game 3:
Give
Mortgage
Ville what it
needs
Game 4:
Mortgage
Ville turns up
the heat
Face to face &
online
consolidation
session
Face to face &
online
consolidation
session
Face to face &
online
consolidation
session
Face to face &
online
consolidation
session
Pre-course study resources & face to face activities
Video resources & documentation
Experiential
Formal (org)
On-demand
Formal
(learner)
physician’s model
Virtual environment
Currency, goods & values
Ownership & possession
Progress & development
Scarcity & time-based
Loss & avoidance
Mortgage advisor training
http://goo.gl/dIifK9
design for learning games3
flow
skill
difficulty
anxiety
boredom
multi-session
progressive disclosure
ANALYSE
DESIGN
DEVELOP
IMPLEMENT
EVALUATE
addie
BRAIN STORM
LEVELSAESTHETICS GAME ENGINE
SPRINT # SPRINT # SPRINT #
PAPER VERSION
PROTOTYPE
FINAL
agile
examples of impact4
Pharmaceutical compliance
assessments - games - leaderboard
most completions ever
Is this a valid use
of gamification?
Resuscitation skills
multi-award winning
https://life-saver.org.uk/
lack of completions
managers & safety officers
time poor & competitive
30 mins of core behaviours
http://goo.gl/PeiWJN
store managers - safety officers
game engine - other customers
epic
meaning
simple
rules
drip feed
help
aesthetics
matter
test to the
point of
annoyance
spread of
scores
balance
game play &
learning
paper
prototype
https://goo.gl/fvbZQ8

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