Gamification uses elements of game design like points, leaderboards, and virtual goods to motivate and engage users. It works by appealing to fundamental human needs and desires through game mechanics. While gamification has been successful for some companies and applications, there are also concerns that it can be exploitative if not implemented properly. When considering gamifying a brand or process, companies should evaluate if their product is compelling, understand the context and timeframe, and clearly define what success would look like.