SlideShare a Scribd company logo
Learner vs Player
The secret to improving user engagement with gamification
1
2
What stops you
using gamification in
your organisation?
1
Love it or hate it
3
4
Cost to create Distraction
Shortened
attention
Social isolation
30
%
16
%
41
%
28
%
18
%
10
%
8%
48
%
34
%
67
%
32
%
25
%
22
%
5%
11%
Engagement Immersion Multi-tasking
6
A voluntary attempt
to overcome
unnecessary obstacles
7
Safe place to try new behaviours
2
Designing learning games
8
9
learner
objectives
mandatory
read/watch
instructions
rarely fail
spaced feedback
spaced interaction
player
rules
voluntary
experience
intuition
constant failure
constant feedback
constant interaction
10
Flow
11
12
Multi-session
13
Progressive disclosure
14
ANALYSE
DESIGN
DEVELOP
IMPLEMENT
EVALUATE
Addie
15
BRAIN STORM
LEVELSAESTHETICS GAME ENGINE
PAPER VERSION
PROTOTYPE
FINAL
Agile
SPRINT SPRINT SPRINT
3
Where it’s being used
16
17
Mortgage advisor
course
3 week - face to face -
qualification
• Gamification
• Rich media
• Social learning
Currency,
goods &
values
Virtual
environment
Ownership &
possession
Progress &
development
Scarcity &
time-based
Loss &
avoidance
Game 1:
Move into
Mortgage
Ville
Game 2:
Your
Mortgage
Ville
customers
Game 3:
Give
Mortgage
Ville what it
needs
Game 4:
Mortgage
Ville turns up
the heat
Face to face
& online
consolidation
session
Face to face
& online
consolidation
session
Face to face
& online
consolidation
session
Face to face
& online
consolidation
session
Pre-course study resources & face to face activities
Video resources & documentation
Experiential
Formal (org)
On-demand
Formal
(learner)
Formal
(org)
On-demand
22
Christmas product
game
• Promote in store ordering
• Time poor
• Shake things up
• Emotional reaction
Anxiet
y
Choice Repetitio
n
2015
The best
Christmas
ever?
e-Learning Completions
15,000
45,000
20152014
epic
meaning
simple
rules
levels
aesthetics
matter
test to the
point of
annoyance
spread of
scores
balance
game play &
learning
paper
prototype
drip feed
help
spread of
scores
Game over
@richardthyde

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Learner vs Player: The secret to improving user engagement with gamification

Editor's Notes

  1. Mechanics focussed on Choice - activities in any order Anxiety - playing gems puts learners in an anxious state Repetition - failure is encouraged with repetition! Flow state
  2. Rich game play required But Storyline content needed Existing Mind Click game engine reconfigured Web objective plugin for Storyline API between the two Standard SCORM package Boots have significant internal expertise Collaboration on content and game creation A pragmatic collaboration to get the job done Time saving – board game and learning content could be worked on in parallel
  3. Less talk, let’s play
  4. Looked at stores who had 100% of colleagues complete the learning and their increase in ISO 17% increase in ISO vs stores who did not complete the eLearning Other measures to encourage ISO hence the 1.9% increase elsewhere But the leap is really clear A1 leaderboard in store also encouraged completion Bridge between hard and soft approaches Store managers received weekly ISO figures - encouraged game play Huge increase in completions 15,000 completions in 2014 45,000 in 2015 Lessons learnt Paved the way to more pull learning culture More exploratory and 2016 Christmas will be a personalized Christmas room