1. Gabrielle Vanzant
1253 S Millard Chicago, IL 60623
(312) 213-7477
gabriellevanzant89@gmail.com
Profile
Seeking employment in a corporateor start-up environment to providehigh quality customer service.I am known for a solid work
ethic, excellent communication skillsand a willingnessto step in wherever needed.
Professional Experience
Manpower Temporary Services Chicago, IL
Administrative Assistant 2015-Present
▪ Screen and assess potential residents for housingassistance
▪ Followup with residents to achieve 71% occupancy goal
▪ Assistwith makingand issuingkey cards
▪ Greet guests, arrangemeeting calls,scheduleconferences, and prepare agendas
▪ Answer guest concerns and give directions
▪ Assistwith company events
▪ Ensure guest safety by patrollingthe galleries atthe Art Instituteof Chicago
UST-Global Chicago, IL
Associate Quality Assurance Analyst 2015-2016
▪ Developed and executed functional testcases
▪ Demonstrated knowledge of the software development lifecycle,type of testing, and testing concepts
▪ Created the test execution summary report and test plan
▪ Utilized defect management tool Bugzilla
▪ Applied testing techniques such as Exploratory Testing
▪ Proficientin usingtestingtools such as Manual Testing, Defect TrackingSoftware, and ALM
▪ Ranked in top 10% of training class of 25 students
Exelon Corporation Chicago, IL
Intern 2014-2015
▪ Utilized Concur to track over $9,000 in procurement expenses to assistwith budget management
▪ Produced monthly information technology servicedetail reports for enterprise-wide entities
▪ Tracked continued education units for over 50 employees usingLMS
▪ Managed inventory of office supplies
▪ Used Salesforceto track Exelon’s vendors and contacts
▪ Uploaded files onto the SharePoint Stagingsite to organize policies,procedures and guidelines
▪ Updated the IT Management Model Handbook that lists standard officeprocedures
▪ Opened, arranged and distributed incomingmail,faxes and emails
▪ Trained staff in Concur and provided tools necessary to achievegoals
Burger King Madison, AL
Crew 2012-2013
▪ Assisted 300 customers daily by through order takingand answeringany concerns to ensure a satisfactory experience
▪ Prepared hundreds of meals daily
▪ Handled over $1,000 in monetary transactions daily whilemaintainingan accuratecash drawer
Skills
Software: Avery, Adobe Photoshop, MicrosoftOfficeSuite, PeopleSoft Campus Solutions, ResidentPortal
Salesforce,SharePointand SharePointDesigner, Concur, Application LifecycleManagement (ALM), PeopleSoft, Software Testing
and Debugging, Manual QA Testing, Tracking,Logging and Reporting Defects, IssueIdentification and Documentation, and Learning
Management Systems (LMS)
Certifications: Strata Certified, CPR/AED Certified, QA Training
Education
Year Up / Harold Washington College Chicago, IL
IT Training 2015
▪ Basic Certificateof Computer Information