Derrick Bright is seeking a fulfilling position where he can utilize his skills in customer service, loyalty, and professionalism. He has over 20 years of experience in customer service roles, most recently as an Uber driver and previously working in customer service at Sedgwick CMS and other companies. His resume demonstrates strong skills in customer service, problem solving, communication, and maintaining professional relationships.

1. Derrick Bright
1808 S. Drake Street Chicago, IL. 60623 773( 301-7995) derrickbright1983@gmail.com
Profile
To obtaina fulfilling positionwithagrowingcompanywhere Ican utilize myqualitiesof
excellentcustomerservice,loyaltyandprofessionalismtobe an additional assetandassistwith
continuedcompanyprogress.
PROFESSIONAL EMPLOYMENT
August 2015 to Current Uber Chicago, IL
Driver-Owner/Operator
 Inspect & maintain privately owned vehicle for any potential safety issues.
 Assist occupants in & out of vehicle.
 Escort occupants & their guests to desired destinations.
 Maintain a professional personal appearance & demeanor.
 Operate the vehicle in a safe manner while maintaining a high comfort level.
 Complete accurate documentation of scheduled trips.
 Communicate via telephone, or computer to exchange information and receive
requests for passenger service.
April 2002 to August 2014 SEDGWICK CMS Chicago, IL/Atlanta, GA
Customer Service Rep II
 Primary liaison to claimants, solving problems related to the application process.
 Educated and informed the claimant by telephone, written correspondence and
the claims system regarding the documentation required to process a claim,
required time frames, payment information and claim status.
 Assigned new claims to the appropriate claims handler.
 Participated in maintaining a high quality service culture within the Customer
Service unit.
 Processed escalations within the guidelines as established.
 Trained new Customer Service Representatives as needed.
FMLA Specialist
 Analyzed reported Family Medical Leave requests; to determine eligibility and
certification in compliance with state and federal regulations.
 Established FMLA claims; tracked and coded documentation in accordance with
internal workflow process.
 Ensured that on-going claim management is within company service standards
and industry best practices.
 Made timely case decisions based on expectations, established by the client.
 Communicated decisions and expectations with claimants and Clients.
 Maintained professional client relationships.
Administrative Claims Clerk Chicago, IL
 Typed form letters and processed the initial packets for claimants.
 Set up, maintained and located claim files.
 Data Entry processing; ensured claim were documented correctly in the system.
 Received, sorted & distributed all incoming mail, express packages, office and
kitchen supplies & maintained stock throughout the facility.
 Collected and weighed outgoing mail to determine postage required via the
Pitney Bow postage meter; Fed-X, UPS and messenger service.

2. November 2001 to March, 2002 LAKESHORE STAFFING GROUP Chicago, IL.
Office Assistant / Mail Clerk
 Distributed and retrieved mail from five departments daily.
 Daily filing of up to 200 documents and folders.
 Managed inventory of office supplies, insuring stock is always available.
 Sent overnight packaging and messenger service packaging.
January 1999 to January, 2001 COMCAST BROADBANDOakbrook, IL.
Customer Service Representative II
 Provided excellent one call resolution to customer’s inquiries by providing
appropriate trouble shooting techniques, billing services, programming
details, maintenance information and processing customer payments via
checks and credit cards.
 Maintained customer account records, entering and retrieving information
through CSG, Cable Data and Windows systems.
April 1998 to December 1998 ALLSTATE LIFE INS-KELLYSVC Barrington, IL
Customer Service Representative
 Answered and responded to inquiries of 100 to 150 inbound calls.
 Performed daily transactions; (downgrading policy, premium refunds).
 Participated in production, improving activities, training & coaching.
May, 1996 to January, 1998 3COM / US ROBOTICS Mount Prospect, IL.
Inventory Associate I
 Customer service with various departments and vendors.
 Knowledge of inventory principles while using specialized equipment.
 Material shelving, carousel system, repetitive order pulling, filling IPO orders.
 Material transferring, daily cycle counting and semi - annual inventory.
June 1995 to May, 1996 SPRINT INTERNATIONAL. Rosemont, IL.
Department Assistance II
 Typed and distributed memos and letters, for customers and staff.
 Operated message center, handling telephones and fax machines.
 Distributed mail to entire customer service staff, supervisors and managers.
September 1993 to May, 1995 HOUSEHOLD INTERNATIONAL Wood Dale, IL.
Customer Service Representative.
 Efficiently handled 100 to 150 incoming calls in a professional manner while
meeting departmental standards via various systems.
 Assessed situation and utilized analytical skills and available reference data
to provide one call resolution to inquiries while promoting excellent customer
service in a consistent manner.
December 1991 to September, 1993 SWITCHCRAFT, INC. Chicago,IL.
Material Handler
 Oversaw the daily operations including; internal deliveries, shipping and
receiving of parts, picking/packing orders for shipping and daily inventory.
EDUCATION
HUGH MANLEYHIGH SCHOOL.Chicago,IL.
Diploma Received 1987