1.
a|s
Adreanna
M.
Santos
AdreannaMarieS@gmail.com
|
650.703.0673
|
Sacramento,
CA
Statement
Eagar
and
qualified
professional
in
search
of
a
new,
promising
and
rewarding
career
path.
Versed
in
service
coordination,
technical
troubleshooting
and
all
basic
administration
functions.
Currently
available
with
an
extreme
interest
and
passion
for
event
coordination.
Professional
Experience
TEAMSOS.
Service
Coordinator,
Full-­‐time
January
2013
–
January
2015
§ Responsible
for
over
$300,000
of
firm’s
annual
recurring
revenue
§ Manage
multiple
critical
accounts
§ Oversee
billable
service
resulting
in
additional
$100
-­‐
$5,000
a
month
§ Improve
client
communication
and
overall
service
experience
§ Coordinate
multiple
services
and
small
projects
with
qualified
resources
§ Correspond
and
negotiate
with
contractors
and
third
party
vendors
H.A.R.T.P.
Front
Desk
Manager,
Full
time
October
2010
-­‐
January
2013
§ Increased
customer
count
by
15-­‐20%
with
one
event
§ Developed
and
implemented
new
front
desk
policies
and
procedures
§ Evaluated
the
progress
of
3-­‐5
employees
in
accordance
with
company
policies
Best
Buy,
Geek
Squad.
Sales
Associate/Operations,
Full-­‐time
July
2006
-­‐
August
2011
§ Diagnosed
basic
desktop
user
issues
remotely
and
in
house
§ Independently
upgraded
and
optimized
up
to
40
new
user
machines
daily
§ Increased
sales
by
a
minimum
of
$500
daily
through
customer
interaction
Education
California
State
University,
Sacramento
December
2012
Bachelor
of
Arts
in
Philosophy
Hillsdale
High
School,
San
Mateo,
CA
June
2007
High
School
Diploma
Activities
Co-­‐Host
-­‐Event
Promotion
-­‐Master
of
Ceremonies
-­‐Crowd
Interaction
Vice
City
@
Sidetrax
FAUX
KRASS
Productions
2015
Event
Producer
-­‐Organize
and
promote
event
-­‐Create
and
distribute
fliers
-­‐Post
event
promotion
The
Adreanna
Can
Walk
PubWalk
Annual
Pub
Crawl
2014