1. MOHAIDEEN BAWA MOHAMED RILMY
PERSONAL SUMMARY
I am looking opportunity to develop new skills while strengthening those. I already
possess my qualification in history has enabled me to develop good organizational skills,
an analytical/logical approach to tasks and the ability to work under pressure. I am able to
work well both on my own initiative and as part of a team.
EDUACATIONAL QUALIFICATION
• Bachelor of Hospitality and Tourism Management
University of Salford, In United Kingdom
• Postgraduate Diploma in Business Administration
At London Centre of Business and Law (EBMA), In United Kingdom
PROFESSIONAL QUALIFICATION
• Diploma in International Hospitality Management; At BCAS, In Sri Lanka
• Diploma in Information Technology; At High Tech Informatics, In Sri Lanka
• Level 1 Certificate in ESOL International English (B2); At City & Guilds
WORK EXPERIENCES
Customers Service Executive
Period: April 2013 - Presently
Company: Al Ansari Exchange, In UAE
Contact: +9714 377 2777, Web: www.alansariexchange.com
Work Placement (Waiter And Banquet Server)
Period: October 2010 - March 2012
Company: Radisson Blu Edwardian Grafton Hotel, In United Kingdom
Contact: +44 (0) 207388 4131, Web: radissonedwardian.com
6 Months Industrial Training as Crew Member
Company: Pizza Hut , In Srilanka
Period: (02/04/2008 to 30/09/2008)
11 Months Industrial Training in Housekeeping and Front Office
Company: Hotel Sapphire , In Srilanka
Period: (07/01/2007 to 04/11/2007)
2. DUTIES AND RESPONSIBILITIES
• Establish and carry out departmental or organizational goals, policies and
procedures
• Manage general activities related to making products and providing services
• Innovate by applying new technologies in the workplace
• Consult with other executives, staff and board members about operations
• Consistently provide a high level of customer service in a prompt and timely
manner.
• Ensures customer complaints are handled with a sense of urgency, using good
judgment and superior customer service. Ensure all complaints are reported to the
supervisor timely.
• Knowledge of all secondary products and services and how to cross sell them to
the customer.
• Knowledge of all currencies and check cashing procedures, check rates, and able
to identify the various types of currencies and checks.
• Maintain working relationships and communicate with all departments.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous
to all guests managers and other employees.
• Receive information from the previous shift manger and pass on pertinent details
to the oncoming manager.
• Report any incidents of guest dissatisfaction or other matters of significance to
manager so that corrective measures may be taken
• Maintain an organized and comprehensive filing system with documentation of
purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Understand and comply with all company policies and procedures.
KEY SKILLS AND STRENGTHS
• Strong organizational, administrative and analytical skills
• Excellent presentation, interpersonal & communications skills - both written &
oral
• Organized, self motivated and genuine interest in customer satisfaction also
improve productivity
• Excellent technical knowledge of UK Companies Acts
• Good eye for minute details
PERSO
NAL DETAILS
Mohaideen Bawa Mohamed Rilmy
Abu Dhabi, UAE
Mobile: +971564067729
Email: rilmy25@gmail.com
DOB: 25/08/1983
Nationality: Sri Lankan
Visa: Employment Visa
