Nila Mani Das has over 4 years of experience in CRM administration and business analysis at various MNCs. She has expertise in Salesforce administration including customizing record types, page layouts, and fields. She is proficient in MS Office, has strong communication skills, and holds a Salesforce ADM 201 certification. Her most recent role was as a Quality Analyst at Ocwen Financial where she checked financial transactions for accuracy and allocated work to her team.

1. CIRRUCULAM VITAE
NILA MANI DAS
Email: 02nilamani@gmail.com Phone: (M): (+91) 9036201407
J P nagar 1st
phase, Bengaluru – 5600 78, Karnataka
PROFILE SUMMARY
Professional Summary
• Over 4 years of experience in MNC, includes 2+ years in CRM Administration and Functional
Business Analysis.
• Remarkable experience in product life cycle management, excellent configuration skills,
familiarity with administration and security controls, and amazing ability to aid technical team
members, developers and support teams, outstanding troubleshoot workflow issues and
superior communication skills.
• Worked CRM Customization, Creation and maintenance of Record types, Page Layouts,
Objects, Tabs and Fields.
• Experience with CRM, creation of billing process, operation management, price information..
• Possess Comprehensive understanding of CRM business processes like, Lead Management,
Account Management, Case Management and Call Center.
• Analyzing bugs, interacting with team members in fixing errors and UAT and also assisted in
Post–Production support.
• Acted as a liaison between experts and the client to ensure standards were met, while
tracking all project requirements and maintaining appropriate documentation.
• Gathered information from various sources and evaluate them according to the client's
needs.
• Excellent communication and inter-personal skills, accustomed to working in both large and
small team environments.
Technical Skills:
• Salesforce.com Cloud ADM 201/SU16: Salesforce automation including Leads, Web to lead,
Accounts, Contacts, Opportunities, Contract, Partner Portal
• Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to
case, email to case
• Configuration Skills:SFDC Standard Object Configuration: Campaigns, Leads, Accounts,
Contacts, Opportunities, Forecasts, Products, Assets, Contracts, Cases, Solutions, Ideas, and
Custom Object development Field creation, Page Layout creation/editing, Related list
customization, Record Types, Field Level and Object level security, role hierarchies, sharing
models, Reports, Dashboards, Formula Fields and Cross Object, Formula Fields.
• Data Migration Skills & Tools:Data Analysis, Data Cleansing, Data Normalization, Data
Migration, Salesforce.com Data Loader
Other:MS Word, MS Excel, MS PowerPoint, MS-Project, MS Outlook

2. EMPLOYMENT CHRONICLE
Ocwen Finnancial PVt Ltd (From 24th
July 2015 to present)
Quality Analyst Cashiering
Roles and Responsibilities:
• Check the quality accuracy on financial transaction made the associate.
• Update any modification or changes needed on any financial transaction.
• Work allocation for the team on daily basis.
• Updating Productivity tracker on daily Basis.
• Creation on business goal on weekly basis.
• Updating the required information for business team and quality analyst Team.
• Deep Dive and Project requires for news roles.
Amazon India Development Centre (From 1 July 2013 to13 July 2015)
Catalog Quality Associate
Roles and Responsibilities:
• Dealing with quality of the catalog, detail verification of all the categories of product to
maintain the product detail pages.
• Preparation of metric reports on time to time.
• Day to day auditing process along with verification and given feedback to the respective
team members.
• Formation of Weekly Business report/Yearly Business Report.
• Have strong knowledge handling End to end sales cycle with exceptional sales and
marketing skills and number driven.
• Define business development and sales strategy, Identify and close specific sales
opportunities within clients and targets.
• Strong experience in understanding an ERP implementation lifecycle and identifying
customizations.
• Perform ERP product demonstrations along with the team actively share on integration
requirements between CRM & ERP from customer perspective.
• Managed the structuring and closing of the deals with new customers.
• Monitoring and supervising sales team. Provide training to sales team.
• Arranging & chairing weekly team meetings, focusing on targets & achievements.
• Ensuring all administrative and IT records are entered and updated correctly.
• Deep Dive on respective projects and doing market research on time to time
• Processing business deals with vendors in terms of purchasing an receiving
• Order Processing(Selection, Printing, picking, packing, Shipping)
• Data Analysis and Reporting

3. [24]7 Inc.
Social Interactive Media Advisor (From 11 Sept 2011 to 30 June 2013)
Role and Responsibilities:
• Deep dive to improve the CRM required values as per the client and customer
requirement.
• Processing business deals with vendors in terms of purchasing an receiving
• Order Processing(Selection, Printing, picking, packing, Shipping)
• Data Analysis and Reporting
• Uses of KANA tool, CRM tool
• Part of Technical team of Adobe Software, Helping customer to install/upgrade/download
and uses of Adobe Software.
• Monitoring the chats of a 20 Executives team.
• Giving them feedback and helping them improve the quality of chat.
• Managing team and giving training on regular basis.
Internship Work Experience:
Sristi Software pvt ltd.
Functional Analyst
Roles and Responsibilities.
• Direct coordinate with clients.
• Configured Reports for custom objects and associated them with final result.
• Administered CRM applications for Sales, Marketing and Support Departments.
• Fixing all the kind of bugs shown in particular Software with the help of Software
Developer Team.
• Collating the data to know what kind of attributes a client needs for a particular Software
application.
• Updating the entire required field in customer based relationship management tool as per
client’s requirement.
• Modification in tool and testing.
CORE STRENGTH
Creative & Innovative minded
• Time Management
• Team Worker
• Affable
• Excellent at verbal & writing
• Optimistic
CERTIFICATIONS / TRAININGS / SEMINAR
Globally accepted certificate on Sales force admin(201/SU16) from Koenig solutions.

4. Certification number 8190684
• Practice on how to make Hierarchy for an organization.
• Practice on creation of cases, opportunities.
• Practice on creation of requirement structures.
• Creation of dashboard.
• Creation of different financial report based on different fiscal year or currency value.
• Creation of all kinds of end user work flow.
• Different protocol required for sales team which is flexible and convenient from an
associate level to top most level.
SCHOLASTICS
• MBA in marketing from Krupanidhi Institute Of Management Education, Bangalore in
2010 with with 69%
• Bsc in Biotechnology from Oxford College Of Science, Bangalore in 2008 with 63.2%
• Intermediate from Aryabhatta Junior Science College, Guwahati in 2005 with 50.2%
• Matriculation from Cotton Collegiate Govt High School, Assam in 2002 with 58%
TECHNICAL SKILLS
Functional Module : CRM Application, KANA tool, CSUI tool
Microsoft Apps : Power Point, MS-Word, MS-Excel.
EXTRA CURRICULAR ACHIEVEMENTS
• Won 1st prize in Speech competition in State Science Exhibition in class 10th.
• Awarded for 1st prize position in Quiz competition at inter school level.
• Part of NCC team in School level.
PERSONAL DOSSIER
Date of Birth : 1st
Sept, 1986
Languages known : English, Hindi and Assamese
Interests : Listening to Music, Travelling and playing cricket.
References : Furnished upon request
Place:
Date: Nila Mani Das