1. Lynda Aulenti
401 Harbour Place Drive Apt 1406 Tampa, FL 33602 813-326-4456
Website: http://lyndafl.wix.com/lyndaaulenti
Email: lynda_fl@yahoo.com LinkedIn: http://www.linkedin.com/in/lyndaaulenti/
SUMMARY:
Extensive background managing teams to a higher level of maturity and productivity, including the successful
attainment of corporate objectives.
Skilled at organizing complexprojects, integrating release calendars, application support, aligning to project and product
priorities.
Demonstrated ability to meet deadlines, to visualize transformational solutions. to develop effective relationships.
Thorough understanding of Quality Assurance and SDLC methodology, processes and best practices.
Strong background in all phases of software project life cycle. Experience in waterfall and Agile-hybrid processes.
Extensive experience in IT, Quality Assurance and Application Development management.
Able to communicate and interact effectively with individuals of all levels.
EXPERIENCE:
Software Guidance and Assistance Tampa, FL
QA Manager/Project Manager 2014 to Current
Managed QA System Test execution phase for major client release.
Developed Level 0 through Level 2 estimation, forecasting, and reporting process for project systemtesting phases and
components.
Developed portfolio-level resource and environment planning, leveling, and management tools
Developed SystemTesting project plan templates and managed multiple project plans concurrently.
Consulted in senior management methodology development committee. Prepared and managed project plan for system
test execution phase.
Developed presentation on SystemTest status and plan for key project stakeholders.
Developed new testing status report template and procedures, integrated with Quality Center reports and graphs.
PriceWaterhouse Coopers, LLP Tampa, FL
Manager II, Quality Assurance 2012 to 2014
Managed QA team that supported multiple lines of business, performing QA duties for projects, emergency production
patch releases, functional and performance maintenance releases.
Reported project and production patch release status to key stakeholders.
Developed ALM/TFS tool training presentations and end-user help materials; managed tool implementation.
Developed QA procedures, templates, and standards based on QA industry best practices, tailored to methodologies,
i.e., Agile and Waterfall. Designed and implemented test automation strategy.
Represented QA in cross-department methodology task force to develop new project methodology, release planning
and reporting.
Dell, Inc. Tampa, FL
QA/UAT Delivery Manager 2006 to 2012
For healthcare payer clients, performed role of Delivery Manager, managing release calendar, concurrent enhancement
and maintenance releases , coordinating system to UAT handoff and UAT testing.
Developed Root Cause Analysis process for tier 2 production support metrics; reported findings to management.
Delivered presentations to C-level executives, business councils on release calendar, production support.
Managed integrated teams comprised of business operations, IT, and client operations.
Coordinated with infrastructure, data center, help desk, strategic partners, and business process organizations to ensure
smooth day-to-day IT operations, releases, and business results.
Prepared proposals for prospective client with 1M customers.
Dell, Inc. Tampa, FL
Sr. Application Manager 2006 to 2012

2. Lynda Aulenti Page 2
Built and managed application development and support organization for largest customer of proprietary healthcare
payer application.
Demonstrated record of high performance standards, including attention to schedules, SLAs, budgets and quality.
Developed procedures for 7x24 tier 2 support, escalation procedures, weekly, monthly and quarterly reporting,
integrating with central call center procedures and reports; managed on-site tier 2 support teams.
Procedures developed were adopted as the standard for larger organizations and future teams.
Advised management, teams, client and executives on contract terms ensuring consistent performance to SLAs.
Worked effectively with client executive and legal department to draft new contractual agreements.
Developed standardized change and issue management processes, integrating with existing tools.
Dell, Inc. Tampa, FL
Sr. QA Manager 2006 to 2012
For healthcare payer client, developed and managed emerging Quality Assurance organization to support major joint
venture program.
Served on IT Account Leadership teamfor staff of 700, delivering consistent quality and customer satisfaction.
Prepared fiscal budget for quality assurance program; successfully managed to budget.
Delivered effective presentations to Account Executives, C-level client executives, and ProgramManagers.
Managed distributed QA teamof 30+ staff, ensuring consistent delivery of quality.
Managed effective QA/Quality Center tool implementation; prepared training materials and trained IT organizations.
Bose, Inc. Framingham, MA
CIS Quality Assurance Manager 2005 to 2006
Managed QA team for CIS organization and in support of large supply chain project.
Successfully negotiated SOW agreements with multiple vendors.
Developed Quality Assurance procedures, templates, and standards based on QA industry and CMMI best practices.
Developed tools for reviewing, assessing, and rating requirements. Trained key business stake holders in tool.
Audited requirements for completeness, consistency, traceability, verifiability, without redundancy or ambiguity..
Developed stakeholder analysis for key projects.
Modis, Inc. Tampa, FL
MIS Software Applications Project Manager 2004 to 2005
Performed project manager role for Fortune 10 company project.
Managed asset management application project teamresources in distributed locations.
Managed integrated project plan for multiple vendors. Reported budget, timeline to client management.
Prepare 2005 capital and operating budgets; managed to 2004 budgets
New England Financial/MetLife Boston, MA
Director, Annuities QA 2002 to 2003
Managed distributed international QA team of 30+ staff to support Annuities organization.
Managed QA efforts for multiple concurrent projects and maintenance releases.
Prepared fiscal budget for quality assurance program; successfully managed to budget.
Train and mentor QA Leads and QA Manager in QA testing tools and QA methodologies.
Developed QA methodology and artifacts based on QA best practices; developed training materials, trained QA staff.
Develop QA resource management reports to assess resource overages and shortfalls and performresource balancing
Art Technology Group Cambridge, MA
Director, Internal Applications 2001 to 2001
Built and managed multi-disciplined application development and support organization for atg.com website, internal
knowledgebase.

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Developed procedures for 7x24 tier 2 support; managed tier 2 support staff.
Developed database and reporting systemfor stakeholder-based reporting of releases and projects.
Managed project for major atg.comrelease, frominception through deployment and ongoing support.
Verizon Communications (formerly GTE) Cambridge, MA
Director, IT for Verizon Technology Organization; Applications Manager 1998 to 2001
Performed Application Development Manager, then IT Director role, managing multiple concurrent projects for internal
applications integrating with SAP HR and Financial modules, Oracle Financials and PeopleSoft.
Coordinated with infrastructure, data center, help desk, strategic partners, and business process organizations to ensure
smooth day-to-day IT operations, releases, and business results.
Performed IT account manager role to user community of 1300; partnered to ensure customer satisfaction.
Negotiated IT outsourcing Transitional Services Agreements for 22 offices during company spinoff in the Bell
Atlantic/GTE merger.
Developed SDLC methodology which was the model for greater IT organization..
EDUCATION:
Central New England College of Technology Worcester, MA
Computer Engineering Studies
Tunxis Community College Farmington, CT
Fine Arts Studies
Pillsbury College Owatonna, MN
Liberal Arts Studies
COURSEWORK:
Test Transformation: A Key Ingredient for Agile Software Delivery
Using Visual Studio to Improve Software Quality
StarEast Conference, StarEast Testing and Quality Leadership Summit
SQE Systematic Software Testing
Reflective Listening, Conflict Management