1. Laura Atchley
916.783.1119
llatchley7@gmail.com Roseville,CA 95678
Summary
High performing, dedicated and driven with exceptional customer serviceand independent decision-makingskills,
strong work ethic and professional demeanor. Possesses a high level of adaptability,initiativeand responsiveness;
works well independently or as partof a team to meet deadlines and objectives. Executive supportto Directors as
well as on-sitesupport of visitingVPs and Executives.
Professional Experience
Verizon Wireless, Rancho Cordova, CA
Executive Assistant
In the Verizon Wireless Customer Service Call Center of 1000 people, the directreport of the Director of Customer
Service as well as the leadership team of 85 people. Core responsibilities include:
o Manage Director and AssociateDirector’s calendars
o Meeting schedulingand agenda production
o Manage leadership teams time out of the business
o Origination of travel
o Assemble, review and reconcileexpense reports and corporatecredit card accounts
o Originate/Track/ApproveIT requests for accesses
o Maintain campus email and voicemail distribution lists
o Implement and execute shiftbids and holiday bids
o Plan and execute operations reviews and creation of Power Point presentations
o Schedule and coordinateoff sitemeetings includingcateringand transportation
o Coordination of off-site conferences
o Employee recognition
Emergency Action Plan Coordinator
o Center contactfor monthly maintenance of the Emergency Action Plan for the campus
o Coordination of Floor Warden trainingand bi-annual firedrill execution
o Center contactto address safety and maintenance concerns
o Perform monthly safety inspections to ensure OSHA compliance
o Execution of bi-annual firedrillsfor campus
o Initiated activeshooter trainingin coordination with local lawenforcement
Event Coordinator
Center event planningand execution
o Annual Kick-Off Meeting
o Customer Service Appreciation Week
Skills Inventory
o Budget Planning
o Travel Arranging
o Time Management
o MicrosoftOffice
o Concur
o Orbitz