Dedicated and creative Administrative professional with a superior record of successful Community Outreach and Engagement. Extensive experience in Customer Service and Relations, with expertise in Problem Management and Project Control. Adept at working with a wide variety of socially and ethnically diversified communities. Effective and articulate written and oral communicator with efficiency in forging authentic relationships with outside organizations, businesses and establishments.

1. LISA CREECH
lcreech1114@gmail.com Phone: 240-481-1114
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PROFESSIONAL PROFILE
Dedicated and creative Administrative professional with a superior record of successful Business Development and Community
Outreach. Extensive experience in Customer Service and Relations with expertise in Problem Management and Project Control.
Proficient at working with a wide variety of socially and ethnically diversified communities. Effective and articulate written and
oral communicator with efficiency in forging authentic relationships with outside organizations, businesses and establishments.
SELECTED ACCOMPLISHMENTS
• Negotiated and procured 15 contracts in 6 months; increased profit margin by 32%
• Forged 82 professional partnerships with local schools, business customers and non-profit organizations
• Developed community outreach and engagement strategies to network and support 14 company-sponsored initiatives
• Organized and managed 11, two-hour fundraising projects; increased hourly profit margin, on average, by 28%
• Created, edited and published quarterly newsletters for three (3) technology departments and disseminated to a reading
audience of 4,500 global staff
• Developed and updated internal operational processes; increasing staff efficiency by 50%
AREAS OF EXPERTISE
Administration
• Served as communication liaison between Senior Executive staff, technical teams and impacted clients
• Served as Assistant to President of Zaya Gray Associates; maintained calendar schedule, organized soft and hard files
• Reviewed applications, conducted interviews, coordinated monthly staff meetings and creative team-building activities
Process Development
• Documented step by step processes for eight (8) internal applications and operational procedures
• Reviewed and updated process documents for twelve (12) consecutive quarters and upon management request
• Ensured compliance of internal policies and regulation; assisting in 100% audit compliance
Training
• Developed and published training materials for Problem and Incident Management life cycle; trained staff via the web
• Trained over 200 national/international staff on the new Customer Service Management reporting system
• Procured Rosetta Stone corporate contract, coordinated registration and tracked course completion for 54 staff members
Business Analyst
• Led international conference for incident and problem records; identified root cause, impact and permanent solutions
• Devised metrics and reporting to track/document recurring issues; assisted with reduction of repeat issues by 75%
• Assisted with the closure of over 2,160 records; average closure of 20 records monthly
PROFESSIONAL EXPERIENCE
Freelance, Bowie, MD
Employment Acquisition Specialist
Zaya Gray Associates dba Smoothie King, Bowie, MD
Business Operations Associate
Citigroup Technology, Silver Spring, MD
Internal Auditor
Quality Assurance Tester
Executive Editor
Learning and Development Coordinator
Business Analyst
Process Developer & Control Analyst
Network Operations Analyst
Community Outreach & Engagement * Contract Management & Procurement * Client Relations * Learning & Development
Problem Analysis * Office Management * Document Development * Business Process & Procedures * Data Analyst
*Problem and Incident Management * Market Research * Process Management
September 2017 - Present
September 2017 - Present
March 2017 - September 2017
March 2017 - September 2017
October 2000 - June 2013
January 2013 - June 2013
March 2011 - April 2013
January 2009 - April 2013
January 2007 - June 2013
June 2004 - June 2013
January 2001 - June 2013
October 2000 - January 2001

2. Lisa Creech 240-481-1114 Page 2 of 2
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TECHNOLOGY PROFICIENCIES
Microsoft Office Suite (Word, Excel, Access, Power Point and Project), MAC Pages and Keynote, Outlook, Gmail, Lotus Notes,
Blackboard, NetMeeting, Zoom, Social Media: Facebook, Twitter and Instagram
EDUCATION
Bachelor of Arts in Spanish/minor English, South Carolina State University