This document discusses the potential of Web 2.0 technologies to transform government operations and better engage citizens. It notes that while previous eGovernment initiatives focused on automating existing processes and putting services online, Web 2.0 allows for more transparency, participation and collaboration. However, challenges remain in overcoming siloed structures and incentivizing cultural change. Examples are given of early successful eGovernment applications and areas where Web 2.0 could be applied, such as back office functions, service delivery, and knowledge sharing between agencies. Overall, the document argues that fully realizing the vision of modern, citizen-centric government will require moving beyond just replicating existing structures online.

1. Web 2.0
Tim Willoughby
Assistant Director
LGCSB

2. Government has many themes
Themes from this Presentation - http://www.wordle.net

3. LGCSB
• Shared Service for Local Government
– Business
• Governance, Process Improvement, Process
Management, Project Management
– ICT
• Web, Hosting, Standard Platform, Support
– Research & Architecture
• OSS, Cloud, Development Methodologies, Standards,
SOA

4. Local Government

5. Its all about where..

6. Web 2.0 and Suitability for Gov…
WEB 2.0 Government Reality
• Solutions rather than • Product Driven – Silo
Products approach
• Customisation ability • Use what we give you
• Focus on long tail • Silo Source, Silo
Customers
• Wisdom of Crowds • Wisdom of the Centre
• Ongoing Betas • Big Deliveries
• Many devices • PC driven

7. Vision
•Cloud
-Virtualised, Shared apps, Services
•Applications
-Information, productivity
•Device Connectivity
-policies, permissions, protocols
•Devices
-mobile, business,
•Services. Servers & Data
-content, contacts, commerce
•Networks
-fixed, wireless, mobile

9. My Council Dashboard
My Council Dashboard
Your Year to
Date Amount
Current Street
Average
Current Waste
Trade Price/kilo
Offer Trade? Yes  No 
Offer Trade? Yes  No 

12. Cloud Planning Prototype
Maps Data List and Grid Search and Select
 Zoom / Pan  Data management  Search across all LA
 Change background Maps  Data Amalgamation.  Select LA to refine Search
 Select Area  Flexible Search  Search by Date, Name,
 Sort and Search County or specific file
number

13. Shared Application Virtual
Environment – Cloud?

14. Modernisation
• Simple and user-oriented
• Participative and inclusive
• Transparent and accountable
• Joined-up and networked
• Efficient and innovative
ICT a strategic instrument to achieve this?

15. Challenges for Public Servants
• Vertical institutional structures
• Perverse incentives
• Misuse of capital/labour substitution
• Outsourcing v. integration/reform
• Customer service strategies

16. Logic?
• Democracy, equality
• Security/privacy
• System feasibility, interoperability, adaptability,
standardisation
• Administrative and political feasibility
• Agency autonomy and flexibility
• Economics (resources, budgeting)

17. Areas of application
Back office Front office
Regulation Service delivery
Cross-agency collaboration eParticipation
Knowledge management Law enforcement
Interoperability Public sector information
Human resources mgmt Public communication
Public procurement Transparency and accountability
Innovation Inclusion
Networked Employees Networked Citizens

18. So far ICT has not fundamentally
changed government
• 1990s: lCT expected
to make government
more transparent,
efficient and user
oriented
• 2005+: disillusion as
bureaucracy still in
existence
• Can Web 2.0 Help?
Jane E. Fountain – Gov 1.0 – Just Replicating the Silos on the Internet

20. eGovernment 1.0 eGovernment 2.0
IT
Change
Investment Goal: Goal:
Online Transparenc
Services Change Investment y
Automation of Public Service Augmenting of Public Service

21. Best Practise Exchange
• The i2010 eGovernment Action Plan (2006) states:
‘The Commission, together with the ,Member States, will explore mechanisms to ensure the long-term
financial and operational sustainability for sharing experiences, infrastructures and services.’
• The Lisbon Ministerial Declaration on eGovernment (2007) reconfirms that commitment:
‘Continue efforts to ensure effective exposure and exchange of eGovernment good practices and their
subsequent take-up on a wider European scale by fully exploiting the potential of the eGovernment
good practice exchange service’
• Best Practise Success Criteria
• − Need (Ministers, parties, bureaucrats, users)
• − Time and Place (political agendas, policy window)
• − Degree of knowledge and experience (team, leader, users)
• − Available budget (too little, sufficient, abundant – compared with the task)
• − Legacy (organisation, technology, legal framework, culture)
• − The technology available (in-house, open source, or on the market)
• In other words.. We have enough wheels...
What inhibits Sharing... Benchmarking!

22. Benchmarking – Gov 1.0

23. Benchmark results: supply-use gap for citizens
- 23 -
Gap between eGovernment supply and use differentiates between services

24. What do users Want?

25. 2.0 Issues in Lisbon Strategy
• Involve people in the strategy, use Web to engage
• knowledge, creativity
– not innovation by a few but creativity of most
– knowledge as 5th freedom - open innovation, open standards
– open access to knowledge
• friction free, internet based economy:
— 3O% broadband targets, all schools in EU with broadband
– better regulation
– interoperability of eGovernance systems (Inspire)
• innovation in social model: security and better education
• climate change
– SET plan, smart grids, democratic energy, energy 2.0

26. Local Government Success
• eProcurement / eCommerce
• Tax Collection
• Online Payments

27. Quality of Service - can be viewed
from many perspectives
It was OK when it left Belfast!

28. References
E-Government: the use of digital
technologies to transform
government operations.
Necessary but not sufficient.
Governments are knowledge
organizations, not simply operations.
Governance requires more than
operations.
eGov – Just replicating the Silos on
the Internet