Slides from a conference in 2004 pitching an online authentication solution, the government gatway, to local government

1. Making e-Government Government Local Government and the Gateway ‘ Exceptions and Perceptions’ Alan Mather Chief of Delivery 22.06.2004

3. Some €2.3bn is being wasted on complex and expensive Customer Relationship Management (CRM) systems for e-government, according to claims from software services company Transversal. Socitm said that high-profile projects such as the government gateway, UK Online, had not taken into account the needs or budgets of local authorities "thus compromising e-service delivery to a huge section of the public". "There is more to the web experience than simply putting content online. Poor user experiences have driven citizens and workers away from government sites" said Steve Miller, European VP of Macromedia. “ A combination of simple errors such as missing files, poor management of website infrastructure, illegal characters in addresses, lack of compliance with standards and hosting sites on servers that are not able to manage demand are the most common problems” said Nicholas Le Seelleur at Business2WWW This may be “Department of they would say that wouldn’t they” perceptions but, alternatively, they may have a point

4. The eDt Approach ‘ Need for a Government Enterprise Approach/Blueprint’ Citizen/Business (Extend Access) Gov (Consolidate Presence) One of e.g. Gateway, Web Service Broker A few of e.g. HR, Payroll, Web platforms Fewer of e.g. business app’s Public Sector Organisations

5. Getting to Government Rules Web services Gateway Traditional Backend Systems Who? Where? How? What? When? What? Portals

6. Gateway – A measure of consistency National Authentication Model Secure Transaction Delivery Online Payments Integration (regional/national) - single Gov Account for citizens - supports tScheme levels 0-2 - seamless integration to IT systems - reliable, always on processing - XML based, standards driven - tried and tested - low cost solution for government - flexibility to change MAs easily - seamless integration - basic back-office integration via DIS - trusted inter-government messaging - G2G back-office automation Security