This document describes the culture at FocusU, which values caring deeply, humility, openness, passion, and safety (C.H.O.P.S.). It explains that the team aims to stage amazing workshop experiences and believes in a shared culture of helping one another, treating all with respect, giving honest feedback, being obsessively passionate about their work, and ensuring physical and emotional safety. However, it notes they still struggle with fully embracing open feedback and balancing work and fun.

1. 301-A, Super Mart II
DLF Phase – IV, Gurgaon - 122009
focusu.com
focusu
culture deck
This is what matters to us

2. Who we are
One word that defines us is
“sincere” – we truly want to
make a difference through
our work
We are united by an
uncommon passion to stage
WOW workshop experiences
every single time
What binds us together as a
team is a shared belief in a
FocusU way of living that we
call as C.H.O.P.S

3. Focus U 3
Clearly…. We are different
We are different

4. This document is our
stake in the ground……
It is in most parts – what we are,
But it is also – what we aspire to be.
It is our credo as a team.

5. Do you have the
C.H.O.P.S ?

6. This is what having the C.H.O.P.S means to us
✓ We believe that we need to CARE deeply about everything around us
✓ We believe that being HUMBLE makes us more human & grounded
✓ We are OPEN and transparent with each other
✓ We are obsessively PASSIONATE about the work that we do
✓ We believe in creating a SAFE environment around us

7. We believe that we need to CARE deeply about everything around us
What this means for us is that:
✓ We step in to help a colleague without waiting to be
asked..
✓ Ordering food for someone working late in office
✓ Helping a newbie find his or her feet in the team
✓ Having an attitude of: “How can I be of help?”
✓ Taking care to keep the office clean
✓ Getting back to a client with a perfect proposal – at
the earliest & in the committed time
The FocusU Way

8. The FocusU Way
We believe that being HUMBLE makes us more human & grounded
What this means for us is that:
✓ Never getting carried away when we get overwhelming
praise
✓ Treating every individual whom we interact with – be it a
CEO or the hotel staff – with equal respect
✓ Knowing that when we succeed brilliantly, it is not
because of “me the superstar” – but because of our
team effort
✓ Not speaking too loud, bragging or being pompous
✓ Knowing that we have not “arrived” – we never will

9. The FocusU Way
We are OPEN and transparent with each other
What this means for us is that:
✓ Giving feedback (we call it feed-forward) is a common
ritual that comes from a space of compassion
✓ Talking things out when there is something that bothers
us about a colleague’s behaviour or performance
✓ Being honest in all our conversations - with clients,
vendors & with each other
✓ Tackling difficult conversations head-on… not letting it
fester. And asking for help if we cannot.
✓ Honestly sharing our feelings too – the good, bad & the
ugly (without making it personal!)

10. The FocusU Way
We are obsessively PASSIONATE about the work that we do
What this means for us is that:
✓ Traveling all over town to buy cardboard to cover a table top,
because the hotel tables weren’t good enough!
✓ Hurting badly when a workshop doesn’t go as well as we planned
✓ Telling the whole world – Happy or Free – right on our website
✓ Staying up all night if needed, to be well prepared for a
workshop
✓ Not thinking twice about picking up paper pieces from the floor,
because it makes our workshop experience a little less perfect
✓ Ensuring there are no typos or mistakes in our proposals –
ensuring they look as good too

11. The FocusU Way
We believe in creating a SAFE environment around us
What this means for us is that:
✓ Ensuring physical and emotional safety for our workshop
participants and our internal team
✓ Saying NO to an activity if we believe it compromises safety
✓ Being “Like a pair of old shoes” – easy & comfortable
individuals to get along with
✓ Having a SWAN attitude at all times – never losing our poise
✓ Always having a smile & a laugh – to share!

13. The FocusU Way works for us.
But we appreciate, it will not for everyone.
We have our issues
And we are far from being the perfect place
Here are a few things we struggle with

14. The FocusU Way
The things we Struggle With!
These are a few things we struggle with:
• A culture of openness – taking feedback and giving
feedback are both an art – we are constantly striving to
get better at that
• Balancing FUN with work – there is a constant buzz in
office that to some may seem chaotic …. It is. We just get
used to working around it.
• A culture of discipline – try as we may to eliminate them,
there are still some reports to fill out, some follow ups to
be done. Balancing freedom with responsibility is an area
of work in progress for us

15. And so this is us………
We were inspired by:
• The Netflix Culture Deck (McCord &
Hastings)
• Hubspot: www.culturecode.com
• The awesome team at FocusU:
http://focusu.com/about-us/