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THE SOCIOUS
WAY
HOW WE WORK AND WHAT WE VALUE.
WHAT IS CULTURE?
The values conveyed by a
company’s people and their
actions.
WHY IS CULTURE IMPORTANT?
We want to work for a company
that we love.
Our Culture is Our Brand.
WE ARE SHARING OUR CULTURE TO…
Stand behind our brand
Attract the best people to join our team
(and keep them)
Share our values with our customers and
partners
These values are both who we
are and who we aspire to be.
This document is not an
accomplishment.
It is the way that we live out these
values in our leadership, words, and
actions that make this document
meaningful.
THIS DOCUMENT IS ONLY THE
BEGINNING.
OUR MISSION IS TO…
provide online community
software and services that help
organizations strengthen
relationships with customers,
members, partners, and
employees.
THE SOCIOUS WAY
1. We believe in making decisions that have win/win results
for customers, employees, and partners.
2. We believe a team leader's primary role is making their
team successful.
3. We believe in being active in our markets to make them
better.
4. We strive for expertise in our roles.
5. We hold communication as a core value.
6. We aim to be awesome people.
7. We are committed to our customers’ success.
8. We believe that enjoyable and healthy time away from
Socious is important to success at Socious.
WE BELIEVE IN MAKING
DECISIONS THAT HAVE
WIN/WIN RESULTS FOR
CUSTOMERS,
EMPLOYEES, AND
PARTNERS.
We always strive for what is best
for our customers, while keeping
in mind Socious’s reputation,
brand, and goals.
OFTEN, THERE IS MORE THAN
ONE WAY TO SOLVE A PROBLEM.
We believe in getting to the root of the
problem and being creative in developing
solutions!
While Socious is a great solution
for many organizations.
Socious is not the right solution
for all organizations.
WE BELIEVE A TEAM
LEADER’S PRIMARY
ROLE IS MAKING THEIR
TEAM SUCCESSFUL.
Every team leader strives to help
their employees be successful at
their job, providing necessary
resources and removing
roadblocks.
As employees, our team leaders
should care about our values and
be informed on how they can
help us do our jobs at a higher
level.
Team leaders commit to living and evangelizing
Socious’s values in their work and among their teams.
WE BELIEVE IN BEING
ACTIVE IN OUR
MARKETS TO MAKE
THEM BETTER.
We believe we can add
to the education and
well-being of our
markets and we look for
ways to accomplish that.
We participate in our
communities by listening and
providing helpful advice online
through social media and
networks, as well as at live events
and conferences.
WE STRIVE FOR
EXPERTISE IN OUR
ROLES.
WE WORK WITH PEOPLE THAT
ARE AWESOME AT THEIR JOB.
We look for them, we hire them,
and we reward them.
We work with colleagues that are
interested and passionate about
our company, offerings, and
markets.
We value people who start each
day looking for ways to
measurably improve their
performance and the
performance of their teams.
We believe in innovating to work
smarter.
We strive for excellence
in the boldest strategy
and the finest detail.
We value working with people
that can teach us something and
make us better at our jobs and
life in general.
We believe in continuously
educating ourselves on the best
practices for our roles and the
industries we serve.
WE HOLD
COMMUNICATION AS A
CORE VALUE
When something is wrong, we
expect our colleagues to say so.
Conversely, when something is
great, praise the hell out of it.
Anyone in the company should
be comfortable having a candid
conversation with anyone else in
the company regardless of their
role, title, or position.
We value people who
communicate, share, and
contribute to the growth of
Socious and their colleagues.
PEOPLE ARE DOING THE BEST
THEY CAN AT THAT GIVEN
MOMENT.
We strive to continuously
improve, but sometimes life gets
in the way. Take a minute to
understand where people are
coming from.
WE AIM TO BE
AWESOME PEOPLE
We display integrity,
humility, and honesty.
Socious is only as good as the
people who work here.
MEAN
PEOPLE
Sometimes the truth is difficult to
say, but it needs to be said.
BE KIND, BUT DON”T HOLD BACK.
BE REAL.
Mistrust and dishonesty do not
serve our company or our
customers well.
OWN YOUR PERFORMANCE.
Accountability permeates all that
we do in working with each other
and working with customers.
We are always happy to help a
fellow employee when they need
it.
WE ARE ALL ON THE SAME TEAM.
DO WHAT YOU SAY YOU WILL DO.
Every time. Always.
RESPECTING DEADLINES =
RESPECTING PEOPLE
We value people that meet
deadlines.
WE VALUE PROACTIVE PEOPLE.
Everyone's job is easier when
situations and projects are well
thought out.
WE ARE COMMITTED
TO OUR CUSTOMERS’
SUCCESS
OUR
CUSTOMERS
MAKE SOCIOUS
POSSIBLE.
We always
remember that.
We want our customers to wish
all of their other vendors were as
good as Socious.
We proactively look for new and
creative ways to support our
customers.
in the eyes of their
management,
customers, and other
stakeholders.
We strive to help
our customers look
like heroes
We put the success of our
customers before Socious.
WE BELIEVE THAT
ENJOYABLE AND
HEALTHY TIME AWAY
FROM SOCIOUS IS
IMPORTANT TO
SUCCESS AT SOCIOUS.
We want everyone to love coming
to work because they have a
pleasurable experience working
at Socious
AND
a meaningful impact on those
that they work with.
We promote a healthy work/life
balance.
When it comes to flexible work
schedules, we understand
employees are people too!

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The Socious Way Culture Code: How We Work & What We Value

  • 1. THE SOCIOUS WAY HOW WE WORK AND WHAT WE VALUE.
  • 2. WHAT IS CULTURE? The values conveyed by a company’s people and their actions.
  • 3. WHY IS CULTURE IMPORTANT? We want to work for a company that we love.
  • 4. Our Culture is Our Brand.
  • 5. WE ARE SHARING OUR CULTURE TO… Stand behind our brand Attract the best people to join our team (and keep them) Share our values with our customers and partners
  • 6. These values are both who we are and who we aspire to be.
  • 7. This document is not an accomplishment. It is the way that we live out these values in our leadership, words, and actions that make this document meaningful. THIS DOCUMENT IS ONLY THE BEGINNING.
  • 8. OUR MISSION IS TO… provide online community software and services that help organizations strengthen relationships with customers, members, partners, and employees.
  • 9. THE SOCIOUS WAY 1. We believe in making decisions that have win/win results for customers, employees, and partners. 2. We believe a team leader's primary role is making their team successful. 3. We believe in being active in our markets to make them better. 4. We strive for expertise in our roles. 5. We hold communication as a core value. 6. We aim to be awesome people. 7. We are committed to our customers’ success. 8. We believe that enjoyable and healthy time away from Socious is important to success at Socious.
  • 10. WE BELIEVE IN MAKING DECISIONS THAT HAVE WIN/WIN RESULTS FOR CUSTOMERS, EMPLOYEES, AND PARTNERS.
  • 11. We always strive for what is best for our customers, while keeping in mind Socious’s reputation, brand, and goals.
  • 12. OFTEN, THERE IS MORE THAN ONE WAY TO SOLVE A PROBLEM. We believe in getting to the root of the problem and being creative in developing solutions!
  • 13. While Socious is a great solution for many organizations. Socious is not the right solution for all organizations.
  • 14. WE BELIEVE A TEAM LEADER’S PRIMARY ROLE IS MAKING THEIR TEAM SUCCESSFUL.
  • 15. Every team leader strives to help their employees be successful at their job, providing necessary resources and removing roadblocks.
  • 16. As employees, our team leaders should care about our values and be informed on how they can help us do our jobs at a higher level.
  • 17. Team leaders commit to living and evangelizing Socious’s values in their work and among their teams.
  • 18. WE BELIEVE IN BEING ACTIVE IN OUR MARKETS TO MAKE THEM BETTER.
  • 19. We believe we can add to the education and well-being of our markets and we look for ways to accomplish that.
  • 20. We participate in our communities by listening and providing helpful advice online through social media and networks, as well as at live events and conferences.
  • 21. WE STRIVE FOR EXPERTISE IN OUR ROLES.
  • 22. WE WORK WITH PEOPLE THAT ARE AWESOME AT THEIR JOB. We look for them, we hire them, and we reward them.
  • 23. We work with colleagues that are interested and passionate about our company, offerings, and markets.
  • 24. We value people who start each day looking for ways to measurably improve their performance and the performance of their teams.
  • 25. We believe in innovating to work smarter.
  • 26. We strive for excellence in the boldest strategy and the finest detail.
  • 27. We value working with people that can teach us something and make us better at our jobs and life in general.
  • 28. We believe in continuously educating ourselves on the best practices for our roles and the industries we serve.
  • 29. WE HOLD COMMUNICATION AS A CORE VALUE
  • 30. When something is wrong, we expect our colleagues to say so. Conversely, when something is great, praise the hell out of it.
  • 31. Anyone in the company should be comfortable having a candid conversation with anyone else in the company regardless of their role, title, or position.
  • 32. We value people who communicate, share, and contribute to the growth of Socious and their colleagues.
  • 33. PEOPLE ARE DOING THE BEST THEY CAN AT THAT GIVEN MOMENT. We strive to continuously improve, but sometimes life gets in the way. Take a minute to understand where people are coming from.
  • 34. WE AIM TO BE AWESOME PEOPLE
  • 36. Socious is only as good as the people who work here. MEAN PEOPLE
  • 37. Sometimes the truth is difficult to say, but it needs to be said. BE KIND, BUT DON”T HOLD BACK.
  • 38. BE REAL. Mistrust and dishonesty do not serve our company or our customers well.
  • 39. OWN YOUR PERFORMANCE. Accountability permeates all that we do in working with each other and working with customers.
  • 40. We are always happy to help a fellow employee when they need it. WE ARE ALL ON THE SAME TEAM.
  • 41. DO WHAT YOU SAY YOU WILL DO. Every time. Always.
  • 42. RESPECTING DEADLINES = RESPECTING PEOPLE We value people that meet deadlines.
  • 43. WE VALUE PROACTIVE PEOPLE. Everyone's job is easier when situations and projects are well thought out.
  • 44. WE ARE COMMITTED TO OUR CUSTOMERS’ SUCCESS
  • 46. We want our customers to wish all of their other vendors were as good as Socious.
  • 47. We proactively look for new and creative ways to support our customers.
  • 48. in the eyes of their management, customers, and other stakeholders. We strive to help our customers look like heroes
  • 49. We put the success of our customers before Socious.
  • 50. WE BELIEVE THAT ENJOYABLE AND HEALTHY TIME AWAY FROM SOCIOUS IS IMPORTANT TO SUCCESS AT SOCIOUS.
  • 51. We want everyone to love coming to work because they have a pleasurable experience working at Socious AND a meaningful impact on those that they work with.
  • 52. We promote a healthy work/life balance.
  • 53. When it comes to flexible work schedules, we understand employees are people too!