This document describes the order fulfillment process for a custom manufacturing company from inquiry to delivery and invoicing. The process involves 13 steps where a customer inquiry is converted into a quotation by the sales module. Upon receiving a purchase order, the production planning, purchasing, manufacturing, and delivery modules coordinate to fulfill the order. Inventory and accounting modules track materials and process invoices. The fully integrated system allows end-to-end order tracking and management.

2. Fully integrated processes through TekWave UEM System
From Inquiry to Delivery and Invoicing.
Case Study – Custom Manufacturing Company
Generate
Quotation
Customer Portal
receives a Non Thai
Inquiry for 5,000
Custom Products
6
11 12
1
10
Product
Development
2
53
4
Suppliers
Send
Quotation
Purchasing
Module
Production
Planning
Module
Sales Module
Confirm with
Manager
9
7
8

3. Based on a custom packaging company that supplies to order
The company supplies multiple styles of plain and printed cardboard boxes and outer
shipping cartons based on customers designs/specifications.
Glossary / Abbreviations
Customer Portal CPM
Sales SM
Inventory IMM
Production Planning PPM
Purchasing PM
Manufacturing MM
Shipping / Delivery DM
Accounting / Order Processing AOPM

4. Steps 1-9
9
1
The CPM receives the
inquiry and translates it
into the Thai language
through a series of
pre-set questions and
options.
The CPM sends the inquiry to the
SM. The SM sends drawings/plans
to the PDM for costing. The PDM
checks material costs through the
PM and for available manufacturing
time through the PPM.
The PM obtains prices
for raw materials and
informs the PDM of all
the costs. The PDM
passes all information
to the SM to generate
the Quotation.
3
5
6
4
Production
Planning
Module
8
Product
Development
Module
Purchasing
Module
Sales Module
Customer Portal
receives a Non Thai
Inquiry for 5,000
Custom Products
Suppliers
2 7

5. Steps 10-13
11 12
The Quotation reads:
1. Custom tooling 50,000 baht.
2. 5,000 Products at 100 baht
each ex factory (delivery not
included).
3. Delivery time is 12 weeks
from customer acceptance of
the order.
4. Quotation is valid for 7 days.
5. Payment terms are 30% with
purchase order and the balance
on 30 day credit terms after
delivery.
10
The Sales Module
Compiles the
Quotation
The Sales Manager is
alerted by the Sales
Module that a quotation is
waiting for approval.
The quotation is approved
The quotation is sent
Sales Module
Generate
Quotation
Confirm with
Manager
Send
Quotation

6. Order Fulfillment Steps 1-13
Production
Planning
Module
Suppliers
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products is received
Inventory
Management
Module
Manufacturing
Module
Delivery
Module Bill of Sale
Deliver to
Customer
Inventory
Management
Module
1
4
2
5
8
9 10
11
12
Production
Planning
Module
6
3
Purchasing
Module
7
13

7. Order Fulfillment Steps 1-6
The AOPM alerts the PPM to
reserve manufacturing time.
The parts are received
and added into the
Inventory Management
Module as + Stock.
The AOPM is alerted that
new stock has arrived.
1
4
32
5
6
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products received
Purchasing
Module
Suppliers
Inventory
Management
Module
Production
Planning
Module
The AOPM instructs
the PM to place
supplier orders.

8. Order Fulfillment Steps 7-11
Inventory
Management
Module
Manufacturing
Module
Delivery
Module
Inventory
Management
Module
The IMM alerts the AOPM that all supplies are in stock and are ready for
manufacturing.
The IMM alerts the MM that all supplies are in stock and ready for
manufacturing.
The PPM issues an order to
the MM.
After manufacture the IMM
adds to finished stock and
alerts the DM.
The DM alerts the AOPM to
produce a bill of sale and
invoice.
7
8
9 10
Production
Planning
Module
11
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products received

9. Order Fulfillment Steps 12-13
Bill of Sale Deliver to
Customer
12
13
The AOPM processes invoices and sends it to the customer.
The AOPM produces a bill of sale
The DM prints a copy delivers the products to the customer.
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products received

10. Order Fulfillment Steps 12-13
Bill of Sale Deliver to
Customer
12
13
The AOPM processes invoices and sends it to the customer.
The AOPM produces a bill of sale
The DM prints a copy delivers the products to the customer.
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products received