This document discusses bulk order processing for non-LMD (Last Mile Delivery) sellers on Paytm Mall. It outlines the order lifecycle and benefits of being a non-LMD seller. It then provides step-by-step instructions for sellers to process multiple orders in bulk, including downloading order details, uploading tracking numbers, packing orders, and marking orders as shipped. Sellers can also check the status of shipped and delivered orders and download duplicate packing slips if needed. The overall process allows sellers to efficiently fulfill and track large volumes of orders on Paytm Mall.

1. Bulk Order Processing
(Non-LMD)
In this module, we will discuss:-
1. Order lifecycle
2. About self ship (Non-LMD) Sellers
3. Steps to process orders in bulk
4. Checking shipped and delivered orders

2. Order lifecycle
You acknowledge the
order
You ship the order from
your warehouse
The customer receives
the product
Customer places
an order
You enter the courier
details and pack the order

3. Self ship sellers also known as Non Last Mile Delivery (Non-LMD) sellers are those who do not use Paytm Mall logistic
services and have to fulfill the logistics related requirements on their own
Benefits:
• Decide upon the pin code where you want to serve
• Closer to the customer thereby better understanding of their needs
• The seller has the freedom to choose his means of delivery and thus can save on charges
SELLER CUSTOMER
Seller’s Courier
partner
Who are the self ship Sellers?

4. Checking new orders
To check all your new orders, follow these steps-
Go to the Orders tab and then click on Confirm & Pack tab
Here you can check all your new orders

5. Stages of processing orders in bulk
The bulk orders can be processed in four simple steps:
Confirm the orders Mark the orders as
Shipped
Orders are delivered to
the customer
Pack the orders

6. Steps to confirm orders in bulk
Using bulk order processing you can process multiple item orders and single item order in one go. To confirm all your new
orders, follow these steps-
Note : You can confirm upto 5000 orders in bulk in one go
Click on the Download Order Details (CSV) button
available at the right side of your panel
Select the date range and click on Apply button

7. Steps to confirm orders in bulk
Order detail CSV will be downloaded in the File center
Click on download icon to download
the file in your system
Click on Download

8. Steps to confirm orders in bulk
Order detail CSV file will be downloaded in your system

9. • Create a new excel file and copy-paste the columns Order id and Item id from Downloaded order detail CSV file
• Add additional columns of awb and shipper in small letter, fill the courier tracking number in awb column and courier name in shipper
column
• Save the file in the .CSV format and file name should not contain any special character or space
Note- Please ensure that the status of these orders should be pending acknowledgement
Steps to confirm orders in bulk

10. Steps to confirm orders in bulk
Click on Upload AWB CSV (shipment creation) Click on Choose file and select the saved file and then click on Upload

11. Steps to confirm orders in bulk
Click on Download IMEI/Serial/Chasis Number File (.csv)
If these are electronic product then you have to enter their IMEI/serial number
Note - This step is to be performed only if these are electronic products

12. Steps to confirm orders in bulk
This is a sample IMEI/Serial CSV
• Fill the IMEI/Serial number in the sheet
• Save the file in the .CSV format and file name should not contain any special character & space
Note - This step is to be performed only if these are electronic products

13. Steps to confirm orders in bulk
Click on Choose file and select the saved IMEI/Serial/Chasis Number File
And then, click on Upload
Click on Upload IMEI/Serial/Chasis
Number File(.csv)
Note - This step is to be performed only if these are electronic products

14. Steps to confirm orders in bulk
• Create a new excel file and copy-paste the columns Order id and Item id from Downloaded order detail CSV file
• Save the file in the .CSV format and file name should not contain any special character or space

15. Steps to confirm orders in bulk
Click on Choose file and select the saved file (contains order id and item id)
And then, click on Upload
Click on Assign Courier in Bulk (CSV)

16. Steps to confirm orders in bulk
Click here to download the packing slip in your system

17. What is a packing slip?
It is a document which is downloaded once you acknowledge an order. It has two parts:
Packaging slip
To be pasted outside the
packet
Invoice
To be attached with the
packet as per the
guidelines available in the
following slides
Packaging slip
To be pasted outside the
packet

18. Packing your order
Tear the packing slip as indicated
Note – It is mandatory to use the Paytm Mall retail invoice. Please do not use your own invoice
– If it is a multiple items order then you need to pack all the items in a single packet
Packaging slip– You have to paste it
outside/top of the packaging box
Retail Invoice –
• You have to fold the invoice from center so
that details are towards inside, white side
of the invoice should be in front
• Insert the invoice in the invoice pouch and
paste the invoice pouch on the back side
of the Paytm Mall corrugated box
• If you are dispatching the product in/out of
a state where plastic is banned:
a) For order value > 50,000 – Paste the
invoice outside
b) For order value < 50,000- Insert the
invoice in the package

19. Packing your order
It is mandatory to use either a Paytm Mall tape and a box or a polybag to ensure product’s safety during transit. For the
detailed guidelines on how to pack your order, click here
Paytm Mall corrugated
box
Paytm Mall branded tape Paytm Mall branded
polybag
Note- Ensure you adhere to the Paytm Mall packaging guidelines

20. Steps to ship the order
Click on the Request Pickup tab
You can select upto 250 orders/items per page

21. Steps to ship the order
Click here to Select all orders
(Here you can select maximum of 250 orders/items per page)
Click on the Mark Bulk Shipped tab
Note – You will be penalized if you fail to mark the order as Shipped within the given timelines. For more details, click here.

22. Checking shipped
and delivered orders

23. Checking your shipped and delivered orders
To check all your shipped orders,
Go to More tab and then click on Shipped
To view your shipped and delivered orders, follow these steps-
To check all your delivered orders,
Go to More tab and then click on Delivered

24. Download duplicate copies
In case you have lost your packing slip before shipping, you can generate their
duplicates by going on Request Pickup tab

25. Click on Download Packing Slip from the dropdown
Downloading duplicate packing slip
To download the duplicate packing slip for your order, follow these steps-
Click on the Request Pickup tab

26. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on
your seller panel