This document discusses managing product returns on Paytm Mall. It defines what returns are and the different types. It outlines the return request and approval process. Common reasons for returns are discussed such as damaged, wrong or missing products. The document also covers how reverse logistics charges are applied for returns. Tips are provided to reduce return percentages such as providing detailed product descriptions and timely order processing. The roles of fulfillment centers and return processing centers are introduced.
In this module we will discuss:
What is a promotion and what are its benefits?
What are the features of promotions tab on seller panel?
How does promotions tab works?
How to register for promotions via seller panel?
In this module we will discuss:
What is a promotion and what are its benefits?
What are the features of promotions tab on seller panel?
How does promotions tab works?
How to register for promotions via seller panel?
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
In this module we will discuss:-
What is a privilege program?
How does it work?
What is a tier?
What are the advantages of privilege program?
How can you access your privilege dashboard?
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
In this module we will discuss :
What is a commission update?
How to approve updated commission?
How to check the commission approval status?
How to check commission structure?
In this module we will discuss:-
What is Fulfillment center?
What are the documents required for FC registration?
What is the fee for availing an FC service?
How do you get registered for FC from Seller Panel?
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
In this module we will discuss :-
How to track return before delivery on seller panel ?
How to check your cancelled orders on seller panel ?
How to track return after delivery on seller panel ?
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
In this module we will discuss:-
What is a privilege program?
How does it work?
What is a tier?
What are the advantages of privilege program?
How can you access your privilege dashboard?
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
In this module we will discuss :
What is a commission update?
How to approve updated commission?
How to check the commission approval status?
How to check commission structure?
In this module we will discuss:-
What is Fulfillment center?
What are the documents required for FC registration?
What is the fee for availing an FC service?
How do you get registered for FC from Seller Panel?
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
In this module we will discuss :-
How to track return before delivery on seller panel ?
How to check your cancelled orders on seller panel ?
How to track return after delivery on seller panel ?
In this module we will discuss:
What are Replacements?
What are the reasons for replacements?
How does replacement work?
How will you benefit from replacements ?
How can you check replacement order on seller panel?
How can you process replacement order on seller panel?
When will you get payout of your replaced order?
How to raise a query for replacements?
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Managing returns
1. Managing returns
In this module we will discuss :-
1. What are Returns and its types?
2. What are the reasons for returns?
3. How can you manage returns?
2. What are returns?
โข When a customer cancels the order and sends it back to you, it is termed as a return
โข There are two types of returns, depending upon the time of returns request
Return before delivery
โข Order cancellation before delivery to customer
Return after delivery
โข Order cancellation after
delivery
Customer places
order
Seller accepts
order
Order details
sent to Courier
partner for pickup
Delivery partner
shipped
Customer
receives order
3. How you will check the process stages of Return
after delivery?
Notified on your e- mail
Notification to you3.
Return approved from
Paytm Mall
(Visible on seller panel)
Request approved2.
Customer places return of
your order
(Visible on seller panel)
Return requested1.
Return delivered to seller
(Visible on seller panel)
Seller receives return6.
Products are shipped
(Visible on seller panel)
Return picked up5.
Courier assigned for
return pickup
Courier assigned4.
4. Following are some commonly found reasons why customers request a return
Damaged Product
What are the reasons for returns?
Note โ This is illustrative not exhaustive
Wrong Product
Partial Product
Freebies Missing
5. Reverse Logistics Charges
Weight Local Zonal National
First 500grams Rs 43.75 Rs 56.25 Rs 75
Additional 500grams Rs 31.25 Rs43.75 Rs 68.75
Surface
Upto first 3 kgs Rs 112.5 Rs 125 Rs 150
Additional kg 3-10 kg Rs 22.5 Rs 25 Rs 31.25
Additional kg 10-30 kgs Rs 18.75 Rs 22.5 Rs 28.75
Additional kg 30 โ 60 kg Rs 12.5 Rs 15 Rs 25
Additional kg >60 kg Rs 10 Rs 12.5 Rs 18.75
These charges will be charged to you if you have sent any wrong, damaged product..
How reverse logistics are charged if you are Paytm
Mall courier partner fulfilled seller?
Note โ For Return before delivery, you do not have to pay any logistics charges.
6. Four easy steps to reduce returns in processing
orders-
Detailed description of
products will reduce
return percentage
Process your Order
with in time to avoid
cancellation
Pack your Order by
following packaging
guidelines
Acknowledge your
order with in 24 hours
Tip- You can avail the services of an FC on your own from Seller Panel, this service is fulfilled by Paytm Mall
In catalogue filling, put detailed and proper description of product which reduces return percentage
7. Fulfillment centre is a store /warehouse approved by Paytm Mall where you can keep stock of your
products so that they can be processed in time. It will help you in the following ways-
Improves Seller ratings
Reduces risk of returns
Processes order in time
Reduces Operational expenses
What is a fulfillment centre?
8. A Return Processing Centre is a physical hub where the orders returned by the customer is brought
for quality check before it is dispatched to you, some benefits of RPC are-
No hassles of managing/disposing
bad inventory
Protection from extremely bad
returns
No ticket creation/follow-up for
payment against extremely bad
returns
What is a return processing center (RPC)?
Note - An RPC will be assigned to you on behalf of Paytm Mall, you can not able to avail this service on
your own