Overview of WooCommerce Subscriptions Renewal places where renewal can trip places to look for clues Case studies of some renewal failures

1. Troubleshooting
WooCommerce
Subscriptions
Renewal

2. ● Stages in Renewal
● Understanding the Notes
● Case studies
Agenda

3. Stages in Renewal
https://docs.woocommerce.com/document/subscriptions/renewal-process/

4. Subscription
notes

5. Subscription
Related Orders,
Notes

6. Order Notes,
Related
Orders

7. Subscription Related Orders

8. Order notes

9. Case 1

10. Case 1

11. Case 1

12. Case 1
● List
● Goes
● Here

13. Case 2

14. Case 2 – related orders

15. Case 2

16. Case 2

17. Case 3

18. Case 3 Related Order

19. Case 3
Subscription
Notes

20. Case 3 Order Notes

21. Case 4

22. Case 4 Related Orders

23. Case 4 Order Notes

24. Case 4 Subscription Notes

25. Case 4 Scheduled Actions

26. Case 4 Retry Rules

27. Case 4 Plugins

28. Case 4 Plugin Editor

29. Siew Kam Onn
Happiness Engineer
kam.onn.siew@automattic.com
Thank You

30. Automatic Retries

31. Early Renewal

32. WP Cron
https://docs.woocommer
ce.com/document/subscr
iptions/develop/complete
-guide-to-scheduled-
events-with-
subscriptions/

33. Related Orders

34. Subscription vs Order
https://docs.woocommerc
e.com/document/subscript
ions/orders/#section-1

35. Subscription screenshot including
order items, item meta

36. Failed Payment Retry
https://docs.woocommerc
e.com/document/subscript
ions/failed-payment-retry/

37. Useful plugins
https://fieldguide.automa
ttic.com/woocommerce-
extensions-
guide/woocommerce-
subscriptions/helpful-
plugins-mini-plugins-and-
gists-for-woocommerce-
subscriptions/

38. Troubleshoot Cron issue
https://fieldguide.automa
ttic.com/woocommerce-
extensions-
guide/woocommerce-
subscriptions/diagnose-
cron-issues-
subscriptions/

39. Process a renewal
manually
https://docs.woocommer
ce.com/document/subscr
iptions/add-or-modify-a-
subscription/#section-15

40. Scheduled action errors
more generally, along with
how to diagnose where in
the process things have
failed and how to repair
subscriptions
https://docs.woocommer
ce.com/document/subscr
iptions/scheduled-action-
errors/

41. How to uncancel a
subscription
https://til.prospress.com/
un-cancel-subscription/