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FINDING YOUR
VOICE ONLINE
JOHN RAMPTONPRESIDENT, CALENDAR
4.2 BILLION ACTIVE INTERNET USERS
3.9 BILLION UNIQUE MOBILE USERS
3.4 SOCIAL MEDIA USERS
3.2 MOBILE SOCIAL MEDIA USERS
Consumers use the Internet to learn, research, buy, and connect with other people and
businesses.
https://www.statista.com/statistics/617136/digital-population-worldwide/
SEARCH ENGINE
SOCIAL MEDIA
VIDEOS
SHOPPING
https://www.smartinsights.com/social-media-marketing/social-media-
strategy/new-global-social-media-research/
USE OF AD BLOCKERS: NO SELLING
GLOBAL AND LOCAL CONNECTIVITY
DIGITAL ASSISTANTS: ALEXA/GOOGLE HOME
https://www.smartinsights.com/social-media-marketing/social-media-strategy/new-
global-social-media-research/
GOOGLE
FACEBOOK
YOUTUBE
WHATSAPP
WECHAT
INSTAGRAM
SNAPCHAT
https://www.smartinsights.com/social-media-marketing/social-media-
strategy/new-global-social-media-research/
WHAT I’VE ACHIEVED
RESULTS
• BUILD YOUR ONLINE BUSINESS AND BRAND
• GROW YOUR FOLLOWING AND BRAND REPUTATION
• CONNECT WITH YOUR AUDIENCE TO CREATE BRAND
AMBASSADORS
CONSTANT PRESS RELEASES/PR PROGRAMS
OVERPRICED MARKETING
EXPENSIVE MARKETING AGENCY CONTRACTS
PAY FOR ALL YOUR TACTICS
INSTEAD, DO THIS……
BUILD
BRANDING
Company & Personal
• Define company values
• Create audience value
proposition
• Develop online presence across
channels and tactics
DEFINE
• What do you stand for?
• What do you value in other people?
• Why are you building a business?
• What businesses represent your values?
• Mind map
• Mission statement
• Competitor research
CREATE
• What does your audience look like as a whole and as
segments?
• What do they need?
• What are they searching for?
• What do they believe in?
• Persona development
• Industry research
• Surveys/focus groups
DEVELOP
• Where is your audience spending their time online?
• What can you offer your audience on these channels and
platforms?
• What type of content works on each channel and platform?
• How much money should I spend on my online presence?
• Social media research
• Competitor research
• Industry research
DESCRIBE
• What personality traits describe you and your company?
• What makes you and your company different compared
to what’s out there?
• What traits do you share with your audience?
• SWOT analysis
• Competitor research
• Mentor/advisor
ALIGN
• Where do you share values and traits with your
audience?
• How does this match with your product or service
offering?
• How can you visually represent these attributes?
• Website development
• Company name and logo
• Blog and thought leadership
articles
LEVERAGE
• What content formats can transmit brand offering?
• Is there a different approach to each channel?
• How do I know if it’s working?
• Blog and guest blogs
• Article syndication
• Repurpose content
• Video content
• Analytics
GROW
REPUTATION
Tactics
• Identify demographics/segments
• Determine needs/interests/values
• Start the conversation
• Search on Twitter for audience and study what they follow
• Add and invite followers through website social media buttons
• Employ automation tools like Buffer to schedule content across social
media channels
• Use tools like Dlvr.it to automate top articles (free for up to six weeks)
• Social media presence
• Thought leadership
• Online/offline persona
• Use reputation management tools to track what’s being said about you
• Respond quickly to negative and positive comments
• Share your expertise across multiple credible media sites (Entrepreneur, Inc., Forbes,
etc.)
• Create content that reflects your personal and company brands
• Employ video to put a face to the thought leadership voice
• Participate in offline events that put you in front of your audience
CONNECT
AMBASSADORS
Connection Tactics
• Speak to audience needs
• Leverage emotional
engagement
• Build trust/credibility through
conversations and value
• Ask the audience to submit content (videos, stories, etc.)
• Respond to all social media comments and feedback
• Personalize content; include storytelling
• Track analytics supplied by social media
• Use comments and feedback to direct future content
• Get brand lift through
ambassadors
• Enact influencer marketing
• Receive additional insights to
refine messaging and channel
position
• Leverage affiliate marketing
• Research social media influencers that speak to your audience
and engage with them to follow and support your company
• Reward and recognize those audience members that share
information about you as brand ambassadors
GET STARTED
• Research your audience, competition, and the online landscape to
inform your online marketing strategy
• Thoughtfully define your business and personal brands, looking for
ways to unite them under strong values relevant to your audience but
also creating two distinct brands
• Leverage as many free marketing, channel, and analytics tools possible,
looking to minimize the costs while maximizing your ROI
• Add freelance talent that helps craft your content and offers a unified
voice across all channels
• Regularly review results from online efforts, using analytic tools for
each channel to shape how you tweak your tactics and messaging
• Automate as much of the content delivery and management process as
possible
• Recycle content by repurposing it into different formats for other
channels
• Be patient
• Be alert to audience shifts
• Be flexible
• Be consistent and clear
• Be proactive
• Be positive

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Finding Your Voice Online

  • 3.
  • 4. 4.2 BILLION ACTIVE INTERNET USERS 3.9 BILLION UNIQUE MOBILE USERS 3.4 SOCIAL MEDIA USERS 3.2 MOBILE SOCIAL MEDIA USERS Consumers use the Internet to learn, research, buy, and connect with other people and businesses. https://www.statista.com/statistics/617136/digital-population-worldwide/
  • 6. USE OF AD BLOCKERS: NO SELLING GLOBAL AND LOCAL CONNECTIVITY DIGITAL ASSISTANTS: ALEXA/GOOGLE HOME https://www.smartinsights.com/social-media-marketing/social-media-strategy/new- global-social-media-research/
  • 10. • BUILD YOUR ONLINE BUSINESS AND BRAND • GROW YOUR FOLLOWING AND BRAND REPUTATION • CONNECT WITH YOUR AUDIENCE TO CREATE BRAND AMBASSADORS
  • 11. CONSTANT PRESS RELEASES/PR PROGRAMS OVERPRICED MARKETING EXPENSIVE MARKETING AGENCY CONTRACTS PAY FOR ALL YOUR TACTICS INSTEAD, DO THIS……
  • 12. BUILD
  • 14. • Define company values • Create audience value proposition • Develop online presence across channels and tactics
  • 16. • What do you stand for? • What do you value in other people? • Why are you building a business? • What businesses represent your values?
  • 17. • Mind map • Mission statement • Competitor research
  • 19. • What does your audience look like as a whole and as segments? • What do they need? • What are they searching for? • What do they believe in?
  • 20. • Persona development • Industry research • Surveys/focus groups
  • 22. • Where is your audience spending their time online? • What can you offer your audience on these channels and platforms? • What type of content works on each channel and platform? • How much money should I spend on my online presence?
  • 23. • Social media research • Competitor research • Industry research
  • 25. • What personality traits describe you and your company? • What makes you and your company different compared to what’s out there? • What traits do you share with your audience?
  • 26. • SWOT analysis • Competitor research • Mentor/advisor
  • 27. ALIGN
  • 28. • Where do you share values and traits with your audience? • How does this match with your product or service offering? • How can you visually represent these attributes?
  • 29. • Website development • Company name and logo • Blog and thought leadership articles
  • 30.
  • 32. • What content formats can transmit brand offering? • Is there a different approach to each channel? • How do I know if it’s working?
  • 33. • Blog and guest blogs • Article syndication • Repurpose content • Video content • Analytics
  • 34.
  • 35.
  • 36.
  • 37. GROW
  • 39. • Identify demographics/segments • Determine needs/interests/values • Start the conversation
  • 40. • Search on Twitter for audience and study what they follow • Add and invite followers through website social media buttons • Employ automation tools like Buffer to schedule content across social media channels • Use tools like Dlvr.it to automate top articles (free for up to six weeks)
  • 41. • Social media presence • Thought leadership • Online/offline persona
  • 42.
  • 43.
  • 44.
  • 45.
  • 46. • Use reputation management tools to track what’s being said about you • Respond quickly to negative and positive comments • Share your expertise across multiple credible media sites (Entrepreneur, Inc., Forbes, etc.) • Create content that reflects your personal and company brands • Employ video to put a face to the thought leadership voice • Participate in offline events that put you in front of your audience
  • 49. • Speak to audience needs • Leverage emotional engagement • Build trust/credibility through conversations and value
  • 50. • Ask the audience to submit content (videos, stories, etc.) • Respond to all social media comments and feedback • Personalize content; include storytelling • Track analytics supplied by social media • Use comments and feedback to direct future content
  • 51. • Get brand lift through ambassadors • Enact influencer marketing • Receive additional insights to refine messaging and channel position
  • 52. • Leverage affiliate marketing • Research social media influencers that speak to your audience and engage with them to follow and support your company • Reward and recognize those audience members that share information about you as brand ambassadors
  • 53.
  • 55.
  • 56. • Research your audience, competition, and the online landscape to inform your online marketing strategy • Thoughtfully define your business and personal brands, looking for ways to unite them under strong values relevant to your audience but also creating two distinct brands • Leverage as many free marketing, channel, and analytics tools possible, looking to minimize the costs while maximizing your ROI
  • 57.
  • 58. • Add freelance talent that helps craft your content and offers a unified voice across all channels • Regularly review results from online efforts, using analytic tools for each channel to shape how you tweak your tactics and messaging • Automate as much of the content delivery and management process as possible • Recycle content by repurposing it into different formats for other channels
  • 59.
  • 60. • Be patient • Be alert to audience shifts • Be flexible • Be consistent and clear • Be proactive • Be positive