The document outlines the implementation of a managed print service (MPS) by Xerox for a multinational financial services group, focusing on digital transformation and sustainability. Key achievements include significant reductions in hardware footprint, paper usage, carbon emissions, and operational costs, alongside improvements in service availability and security. The initiative not only rationalizes the office fleet but also evolves to meet changing organizational needs, supported by an innovation roadmap.

1. Mobile print, together with other improvements to
the user experience.
Real-time reporting down to individual user level.
Tools to assess 'what if' scenarios.
Document analytics and workflow assessments to identify
digitisation and process improvement opportunities.
Commitment to moving from print-based services
to digital ways of working.
Innovation roadmap supported by an innovation fund.
Chapter 1:
Cost and Control
100%
achievement
of SLAs
for service availability
and incident management
over 4 years.
70%
cut in hardware
footprint
through rollout of
multi-finctional devices
(MDFs).
20% 30%
thanks to default
duplex printing and
the implementation of
card-based pull printing
as a security measure.
It took just 4 months to deliver the service to more than 5,000 UK employees,
followed by phased rollout to North America, Asia-Pacific and Europe.
Chapter 2:
New Focus on Sustainability
and Digital Transformation
All of which has resulted in a
better service for employees,
operational efficiencies, and:
With the service well-established and a good working knowledge
of the business, Xerox took the initiative to propose a new
transformation programme that would unlock a range of
additional benefits not possible under the initial contract.
The coming years will see:
When this multinational financial services group first chose a managed print service (MPS), its immediate focus was on
the rationalisation of an office fleet that had grown out of control and was expensive and time-consuming to manage.
Digital transformation wasn't yet on the agenda; but the company wanted a partner that would not just meet its
immediate requirements, but be able to evolve the service to meet new needs.
That's exactly what the company got when it chose Xerox.
New Capabilities and Commercials
Further Savings and Sustainability Improvements
>98%
20%improvement
in total cost
of ownership.
>80%
proactive incident
management
together with
consumables monitoring
and replenishment.
cut in paper use
and associated
cabon emissions
with accurate
reporting and billing
and the ability to
cross-charge printing.
service availability
and enhanced
print security
fewer print related
helpdesk calls
23%additional reduction in
global fleet footprint
>10%guaranteed additional
savings from day 1
37%cut in carbon emissions
and rollout of sustainability
tools to further change
behaviour and track results.
45%cut in power
consumption,
also contributing
to the company's
sustainability goals.
The Evolution of Managed Print
For a Multinational Financial Services Group
Find Out More
Learn how Xerox document management services can help your
organisation print for less, print less, and embrace digital transformation:
www.xerox.co.uk/services/document-management-solutions
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All implemented through:
Simple per-seat charging, covering the entire service
(within certain parameters). There is one charge per
user, which gets reduced if services are removed and
increased if services are added.
thanks to a more
reliable and available service.