Monica Ramirez-Medina has over 5 years of experience in customer service, administrative, and supervisory roles. She has a business management degree from CAL State Northridge and is bilingual in English and Spanish. Her work history includes positions as a team lead at Nothing Bundt Cakes, an administrative assistant and key holder at Zoogamo Company, and a courtesy clerk and tortillera at Vallarta Supermarket. She has strong computer skills in Microsoft Office and experience handling inventory, reporting, cash registers, and social media marketing. References are available from previous managers and coworkers.

1. Monica Ramirez-Medina
Oxnard, CA
Email: mony15@live.com
Phone: 805-436-9414
Education:
 CAL State Northridge- Business Management
Sept 2013- December 2015
 Oxnard High School
August 2009 – June 2013
Work Experience
Nothing Bundt Cakes –Ventura, Ca
September 2015 – March 2016
Position: Team Lead/ Admin Assistant / Key Holder
Responsibilities:
 Supervise 3-4 employees
 Fill out daily inventory reports and send to managers
 Produce product in large amounts for the day
 Maintain a clean work space
 Look over team members' work effort and speed
 Report to owners about any complications
 Great customer service to clients coming in and out of the store
 Fill out a daily inventory/maintenance/behavior report and deliver to owners via Outlook
 Answer in-coming calls from customers and placing orders
Skills Used:
Fast pace work ethic
Leadership in maintaining team members on pace
Training new members of the store
Great customer service
Computer savvy
Zoogamo Company - Oxnard, CA
February 2015 to August 2015
Position: Sales associate/Key holder/Administrative assistant
Key holder experience 6 months
Handling money experience 6 months
Responsibilities:
 Send EOD reports
 Sending emails throughout the day communicating profit status
 Report inventory to director
 Communicate well through email/text messages with all the employees and managers/director while on and
off shift
 Advertising company through social media websites
 Cash register oriented
 Filing contracts
 Filling out maintenance reports, cleaning reports and inventory reports
 Greeting customers in person and on the phone

2. Vallarta Supermarket - Oxnard, CA
March 2014 to March 2015
Position: Courtesy Clerk/ Tortillera
Customer Service Experience 9 months
Responsibilities:
 Maintain store front polished and clean
 Ability to learn a new taskon the spot
 Train incoming employees
 Greet customers coming and going from the store
 Able to produce product at a fast and smooth pace
 Ability to withstand high energy consuming tasks
Bilingual: English and Spanish
COMPUTER SKILLS
➢ Microsoft Word Proficient
➢ Outlook office
➢ Power point proficient
➢ Basic Excel knowledge (willing to learn)
References
Roy Lara: Vallarta Manager 805 824-5749
Andrew Yang: Zoogamo Manager626-321-6794
Maria Hernandez: Vallarta Co Worker 805-575-1126