1. MOHD SHAHRUL AFFANDI MD MURAD
Klang Selangor • +60126660765 • shaftpisces@gmail.com
Job Hunting/ Looking for opportunity
Work History
Oct 2014 - Jan 2015 Service Desk Back Office
Huntsman Global Business Services Sdn Bhd
Handling of queries from customers, support groups and analyst via the telephone/system/apps. Ensure
all request delegated to operational team is being processed in timely manner. Priorities the request
based on urgency, fast track and escalation. (Reason for leaving: Claims and allowances promised wasn't
given)
Aug 2014 - Oct 2014 Move Manager
Team Relocation Asia Sdn Bhd
Handling deliveries and oversee shipment and maintaining and building strong relationship Ensure
account is maintained and running the move as cost efficiently as able without damaging customer
satisfaction Complete all required documentation for exports as well as ensuring all documents reaches
the required department (Reason for leaving: Contract Basis Term)
Oct 2011 - Mar 2014 Service Request Analyst
CSC Malaysia Sdn Bhd, Malaysia
Maintain good working relationships with onsite personnel's, support groups and other relevant team.
Maintain good relationship with peers, team leads and manager. Prioritize work load and coordinate all
workflow queues based on current business hours to meet SLA's. Contribute new knowledge article for
respective regions. Handling of queries from customers, support groups and analyst via the telephone.
Ensure all request delegated to operational team is being processed in timely manner. Priorities the
request based on urgency, fast track and escalation.
Jul 2009 - Oct 2011 Maybank IT HelpDesk
CSC Malaysia Sdn Bhd
Provide customer service and IT support over all means of communication to users in Malaysia and
Singapore. Resolve issues and handle requests reported. Perform escalation and workflow procedures.
Handling customer requests in a professional manner through phone and email provide high quality
support. Work collaboration with other team members to establish and maintain a confidential and
sensitive work environment. Updates and to close case in the system instantly to meet high SLA. Adhere
to and promote established Support policies and procedures.
Aug 2007 - Apr 2008 SAP HR Processing/ MTT300 Tester
ACS Malaysia Sdn Bhd
Specialization on Testing, HR and Production SAP 4.6 US PA Transaction Processor. Maintain employee
human resource record accurately and in timely manner in SAP by complying with the specification
agreement with the Motorola Company. Handle Motorola US and Latin America employees. Process
customer enquiries and requests by applying the HR standard operating procedures and utilizing
problem solving skills for resolution.
Apr 2006 - Sep 2006 Technical Support Executive Level 1
VADs BHD, Malaysia
https://www.visualcv.com/mycvshah2

2. Education
OBJECTIVE
Vision for success, excellent, and to develop my unique abilities and skills. Passion and desire to be among the productive working
environment. Work hard and strive to achieve to be amongst the top 10% successful person in my field.
Skills
To provide information to customers and attend to customer needs. To represent the company on good
services and quality. Perform the technical support and troubleshooting for the streamyx users and also
for all customer of TM. Provide latest information on products as well as on the network configuration.
Offer network solutions that cover LAN integration, routers, IP telephony and VOIP equipment, network
security i.e Firewall and intrusion system.
Jan 2006 - Apr 2006 Certificate of Web Publishing & Application (Trainee Scheme)
Cosmopoint College of Technology, Cosmopoint College of Technology, Klang
Jul 2002 - Jun 2005 Diploma in Electronics and IT (Engineering)
German Malaysian Institute (Gmi), Cheras
Jul 2000 - Jun 2002 Certificate in Electronics Communication (Technology)
Mara Technology Institute Beseri, Perlis
Jan 1998 - Dec 1999 Sijil Pelajaran Malaysia Vokasional (SPMv)
Sekolah Menengah Teknik, Klang.
Other Skills
Lotus Notes, Remedy 7, Active Directory, MS Office, IBM Order Now Tools, E-Citrix, SAP
HR, LANDesk, Macromedia Director, Microsoft Windows Server, Basic of C++, Micro Flash
Action Script, HTML, Operating & Database Systems. Network Ministration and PC
Maintenance.
https://www.visualcv.com/mycvshah2