1. Clara Nicholas-Cole
3340 W. Orange Ave #5 - Anaheim, CA 92804
cloddyann@hotmail.com - (760) 954-9414
WORK EXPERIENCE
Customer Care Specialist/ Office Manager
Bassett- Fountain Valley, CA - June 2012 to January 2016
Help customers in person & over the phone,Help sales people, Run reports.
*Quality Assurance,Key Holder,Trained many employee's,Worked in several locations, was the Office
Manager for store by ordering all supplies & doing safety check lists.
Bartender
Aramark - Anaheim,CA - September 2005 to July 2013
Responsibilities
Set up & take down bar, Clean.
Accomplishments
Every 2 years we were trained & were tested to receive a Team Card that we needed to have to be
employed.
Skills Used
Cash register,Mixing drinks,Alcohol awareness,Food safety.
Bartender
Patina - Costa Mesa,CA - October 2009 to March 2011
Responsibilities
Set up & take down bar, Clean.
Accomplishments
Inventory at the beginning & end of every shift.
Ordered more supplies from porters.
Skills Used
Cash register, Mixing drinks,Alcohol awareness.
Technical Support
B1 Technologies - Hawaiian Gardens,CA - August 2005 to September 2006
Responsibilities
Set Bingo Machines for rental, Distributed to sellers,Picked up & recharged.
Accomplishments
Helped launch the business in CA, Learned small amountofSpanish from the sellers,Made improvements
to the Machines & the way we distributed the Machines.
Skills Used
Bingo knowledge,Dexterity, Math, Had to be very accommodating.
Bartender
SunsetLounge - Fullerton, CA - April 2005 to September 2006
Responsibilities
Made drinks,Stocked & Cleaned.
*Barbacked on nightshifts,Promoted business,Ordered supplies,Builtrelationships with customers.
Skills Used
Cash register,Mixing drinks,Alcohol awareness.
Catalog Operations
Williams Sonoma - Las Vegas,NV - October 2001 to September 2004
Responsibilities
Take sales & customer service calls,Catalog request.
Accomplishments
Attended substantial training throughout employmentto keep updated on new product.
Received several awards, gifts for customer service & years of service.
Skills Used
Multitasking,Up-selling,Productknowledge,Understanding the customer while sticking to policy.

2. EDUCATION
Certificate - Bartending
American Professional Bartending School - Westminster,CA
2005 to 2005
Deaf Studies
CommunityCollege ofSouthern Nevada - Las Vegas,NV
2003 to 2004
Certificate - Airline Travel Specialist
International Air Academy - Ontario, CA
1998 to 1999
SKILLS
Over 17 Years Customer Service Experience/JD Edwards/Myriad & Storis Computer
Systems/Bartending With Knowledge ofOver 200 Drinks/Bingo calling/Paper & Machine Sales/Knowledge
of Bingo Gaming Procedures/Clerical Skills/10 Key/ Typing 35 WPM/Telephone Sales/Heavy Problem
Solving/ Ability to Effectively Deal with Irate Customers/Experienced in Giving Instructions/Marketing and
Promotions/Catalog Operations and Requests/Comprehensive Knowledge ofAirline and Travel Agency
Ticketing/ Industry Ground Operations and Procedures/ Apollo Focal Point 3.0/ Turbo Sabre Computer
System/ Worldspan Computer System/Exporting Internet Reservations/Air and Hotel Reservations and
Confirmations.Sincere/ Friendly/Gets Along Well with Others/Loyal & Dependable/Quality Work Ethics/
Excellent Organizational Skills / Detail Oriented & Very Thorough/ExcellentCommunication Skills.
ADDITIONAL INFORMATION
*Objective- To obtain a position in which I can utilize my bartending and communication skills in a fast-
paced,
energetic environment.