The document provides a summary and work history for Sarah Collie, an experienced office manager and customer service representative seeking a position using her office management skills. Her experience includes roles as an office manager, file clerk, server, and shift leader where she demonstrated skills in customer service, data entry, scheduling, tracking hours, and completing administrative tasks. She is proficient in various software programs.

1. SARAH COLLIE
2649 Daunet Avenue Sarah.Collie89@Gmail.com
Simi Valley, CA 93065 (805) 210-4594
Summary
I am a career oriented individual with proven success as an office manager and customer service representative. I look
forward to using my office management skills in a reputable company.
Experience
Fire Escape Services & Engineers Simi Valley, CA 2012 to present
Office Manager
- Customer and interoffice liaison
- Tracking of West Coast staff hours
- Monitoring employees and assigning tasks
- Quoting inspection pricing and walking customer through inspection process
- Training of all new personnel in both offices (East Coast and West Coast)
- Clearing inspections (Getting and updating all data from inspection on fire escape)
- Completing sales paperwork
- Collecting payment over the phone
- Scheduling (Inspections, seminars, travel etc.)
- Creating and sending proposals and invoices
Data Entry and Customer Service
- Answering all incoming calls
- Maintaining electronic files
- Following up with customers and city officials
- Entering all new customer information into multiple programs
Accomplishments: Employee of the quarter January to March 2013, Employee of the month August 2012.
Randstad Staffing Agency Los Angeles, CA 2011 to 2012
Farmers Insurance
File Clerk
- Entered insurance data into the computer.
- Organized and maintained files.
o Manually reviewed all files.
o Boxed up and organized files for storage by year.
Accomplishments: I recommended a more efficient way of transferring files which helped to complete the job
three weeks ahead of schedule.
Chilis, Simi Valley, CA 2011 to 2012
Server
- Entered order data into the computer.
- Answered telephone calls and provided customer service.
- Took orders and delivered fast fun and friendly service to the customers.

2. - Took the food out in a timely manner and deliver it to the customer.
Accomplishments: Many customers stated that they returned to Chili’s for my excellent service.
Pick Up Stix, Simi Valley, CA 2010 to 2012
Shift Leader
- Tracked and entered stores daily sales into the computer and manager’s log.
- Reported the staff’s daily hours to the regional manager.
- Answered phone calls that came in the store and took orders.
- Provided excellent customer service
Accomplishments: Promoted to shift leader and acting as the assistant manager within 6 months.
Computer Skills
- Microsoft Excel Microsoft Outlook
- Microsoft Word Fax87 (Online faxing)
- File Maker Pro (Program to create invoices, proposals, reports etc.)
- Evernote (Online program to store data)
- ACT By Sage Premium (Program to store data)
- Cisco WebEx (Online program to share screens and record meetings and training)