1. Veronica Castro
esmybella0306@gmail.com
Career Overview
Enthusiastic customer service/telesalesrepresentative with in-depth knowledge ofsales,accountmanagementand
training.
Core Strengths
Seasoned in conflict resolution Large cash/checkdeposits expert
Active listening skills Customer service expert
Sharp problem solver Adaptive team player
Strong organizational skills
Accomplishments
Customer Interface
Greeted customersupon entrance and handled all cash and credittransactions.
Assisted customersover the phone regarding store operations, product, promotionsand orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing employee payroll.
Work Experience
Office Clerk
February 2016 to October 2016
SDL Towing － Tucson,Az
Developed newknowledge in the towing departmentby handling inbound and digitalcallsfrom large motor clubs.
Dispatched calls in a accurate and timely manor to company drivers thru out towbook system.
Processed billing to large motor clubs.
Assisted in payroll thru QuickBooksand data entry in excel.
Turndown Service
July 2015 to February 2016
Arizona Inn － Tucson,Az
Turndown service for a 4 star hotel. Assisted with housekeeping when hotel was fully booked. Cleaned rooms to the
satisfaction of allclients.
Cashier
June 2010 to August 2013
Quik Mart － Tucson,Az
Providing Costumer Service in a professional and timely manner.Cleaned and straightened work area. Stocked new
merchandise and rotated stock to maintain freshness.Operated cash register with proficiency. Worked overtime shifts
during busy periods.
Server/Buzzer

2. July 2008 to June 2010
La Indita Restaurant － Tucson,AZ
Delivered exceptional costumer serving skills bygreeting and serving costumer in a timely,friendly manner. Regularly
checked on guestto ensure satisfaction with each food course and beverages.Managed closing duties, including
restocking items and reconciliation of the cash drawer.
Office Clerk
February 2008 to May 2008
Oasis Insurance － Tucson,Az
Answering inbound calls to provide costumer with policyinformation such a taking paymentand giving insurance
quotes.Operated office equipment such ascopiers and faxmachines.
Educational Background
High School Diploma : Basic Studies,2004
Sunnyside High School － Tucson,Az,Pima