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March 2024 | theeducationview.com
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Center for Excellence
Crea ng a
Legacy
The Impact
of Visionary
Leadership on
Global
Progress
Heully
Revamping the Digital
Marketing Landscape
NEW3S
Founding
President,
to Follow
in 2024
World’s
LEADERS
HERVE
isionary
Most Inspiring
Sustainability
in Leadership
The Role of Leaders
in Driving Environmental
and Social Change

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MARCH
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The Education View

Contemplation
Editor’s
Innovation
distinguishes
between a leader
and a follower.
- Steve Jobs
C
Charge
Towards a More Just World
Leading the
I
n a world marked by rapid change and uncertainty, the need for visionary
leadership has never been more critical. Leaders who can inspire, innovate,
and drive positive change are essential catalysts for navigating the complex
challenges we face and shaping a brighter future for generations to come.
As The Education View introduces a new edition, World's Most Inspiring
Visionary Leaders to Follow in 2024, we are reminded of the profound impact
that visionary leaders have on our collective journey towards progress. In every
corner of the globe, these leaders are pioneering new ideas, challenging the status
quo, and mobilizing others to join them in building a more sustainable, equitable,
and prosperous world.
At a time when global transformation is underway on multiple fronts, the role
of visionary leaders cannot be overstated. They possess the foresight to envision
a better future and the courage to pursue it relentlessly.
In curating this edition, our ethical motive is to shine a spotlight on the
individuals who are leading the charge towards a more just, inclusive, and
sustainable world. By highlighting their stories, achievements, and insights,
we hope to inspire our readers to embrace their own potential for leadership
and take action to create positive change in their own lives and
communities.
Looking ahead, the future is illed with both challenges and
opportunities. As we overcome the hurdles of the 21st century,
visionary leadership will be more important than ever. By harnessing
the power of innovation, collaboration, and collective action, we can
overcome the obstacles that stand in our way and build a future
that re lects our shared values of justice, equality, and
compassion.
Have an engaging read!
- Anish David
T H E

28
Articles
Creating a Legacy
48
22 Amber McMillan
Embodying the Ethos of Servant Leadership
Proﬁles
Special
32 Christian Felzensztein
Driving Innovation & Entrepreneurship in
Technological Education and Research
40 Keith Gait, MBA CCXP
Leading the Charge in Customer
Experience Innovation
Sustainability in Leadership
52 Kelechi Anyaegbu
A Revolution in the Field of Digital Operations
The Impact of Visionary
Leadership on Global Progress
The Role of Leaders in Driving
Environmental and Social Change

Contents
Heully
Marketing Landscape
HERVE
10
STORY
Cover
Contents
Table of

World's Most Inspiring Visionary
Leaders to Follow in 2024
Name of the Person Description
Christian Felzensztein
Herve Heully
Keith Gait
Kelechi Anyaegbu
Amber McMillan
Founding President,
NEW3S
Chief Executive,
Customer Experience
Foundation
Founder,
Data Engineering Pty Ltd (DE)
and Warehouse Node Pty Ltd
At NEW3S, Herve's mission is to enhance the user
experience by integrating 3D, 360-degree, and 2D
content into immersive digital environments.
Keith is dedicated to enhancing customer
experiences (CX) globally. With a background in
frontline customer service and a wealth of industry
experience, Keith leads the foundation in
democratizing CX knowledge and support.
Kelechi Anyaegbu, a visionary leader in the realm of
digital operations and supply chain management,
epitomizes the qualities of determination,
innovation, and strategic foresight.
Amber exemplifies the rise of women in diverse
roles, blending passion and perseverance to drive
change. Her career journey, from not-for-profit to
for-profit sectors, reflects her commitment to
innovation and collaboration.
Christian embodies the qualities of a visionary leader.
With a focus on education and entrepreneurship, he
has championed interdisciplinary collaboration and
global teamwork.
Designation
Reh Endowed Chair in
Entrepreneurial Leadership &
Academic Director,
Reh Center for Entrepreneurship,
Clarkson University
Chief Visionary Officer,
Rogers Society

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Marketing Landscape
HERVE
Heully
NEW3S
Herve Heully
Founding President,
I wore a vision. With
New3S, we plunged
into deep, theoretical
algorithms.

Cover
Story
The Education View March 2024

Technology lets you
make a dream. If you
follow your dreams
and have the means,
you can go far, very
far away.
He began his journey by
using computer science to
detect unknown objects.
Later, he worked in
shipyards, passenger cruise
ships, and military ships in
BIM (Building Information
Management) and AEC
(Architecture Engineering
Construction). He has seven
years of experience as the
global benchmarker leader
at DASSAULT SYSTEMES®,
as well as being the
international pre-sales
director at CENIT® (the top
global IBM business partner,
a German company) and an
IBM® Worldwide Expert in
Naval Industry PLM
(Product Lifecycle
Management).
Before starting his
business, New3S® (New
Systems Services Solutions),
he spent 12 years working
at DASSAULT SYSTEMES®.
He did this to design
concepts that did not it the
plans of the corporate
entities with whom he was
collaborating. As he says, "I
wore a vision. With New3S,
we then plunged into deep,
theoretical algorithms."
Herve draws immense
inspiration from two
quotes, i.e., "I can't
understand why people are
frightened of new ideas. I'm
frightened of the old ones!"
by John CAGE, and "To
invent and create, you must
know how to zigzag and
favor bifurcations," by
Michel Serre.
He employs this
motivation in his work,
which is why his venture,
New3S, has been honored
with 13 awards. "A method
of accelerating the
acquisition of know-how in
a professional context" was
the world award that the
Salon Mondial des
Inventions® presented in
Geneva in 2006. A jury of
75 members representing
75 nations has unanimously
declared this distinction.
Herve won the fourth
World Prize for Virtual
Worlds, and the company
was recognized with the
2009 IntraVerse Awards.
Realizing that 3D was the
solution to all problems, he
understood that even
though he and his team at
NEW3S were way ahead of
their time, it was still
necessary to igure out how
to allow it to maintain
secrecy when needed.
few individuals
Aexude charisma to
inspire people,
driving energy and passion
into them. These thought
leaders are driven to
transform the world and
have a clear vision and high
moral standards. They set
excellent communication
practices and creative
solutions because they
know communication is the
key to solving problems.
They always approach
problems in a novel and
inclusive way.
Herve Heully, the
Founding President of
NEW3S, is a trailblazer in
digital marketing leadership
and innovation. He is a
Reserve Of icer and an
alumnus of the Ecole
Spéciale Militaire (ESM)
Inter-Armes de Coëtquidan
Saint-Cyr (France), where
he implemented 3D CAD
(Computer Aided Design)
for the French Army's
Buildings and Forti ication
department. This pro icient
leader holds a third-cycle
diploma in computer
science applied to
geosciences (algorithms
used in the sciences of
discovery of the earth and
its creation) and spent an
additional three years in
research for a Doctorate in
Applied and Fundamental
Geophysics.

Herve
Cover
Story

My vision is to mix
3D, 360deg, and
2D rich media
content so that
the web user feels
completely
enthusiastic and
at ease using
these worlds.

dramatically enriches the
real. He envisions mixing
3D, 360-degree, and 2D rich
media content so the web
user feels enthusiastic and
at ease using these worlds.
The ' ' web
La-Baule-360
portal is the irst realization
of its kind. Clonable and
customizable at will and
ready to be reusable by
anyone. It advantageously
combines the optimized
search of keywords on the
web by search engines and
the display of pages with
hybrid 360deg/3D/2D
content, favoring rapid
comprehension, decision-
making, and accelerated
learning.
This enables the users to
assess their learning using
interactive navigation tools
in universes transposed
from the real to the digital,
valorized, and magni ied
reality (360deg/3D).
Similarly, NEW3S manages
keyword research on the
Web (2D). It concentrates
the proposed information to
end-users on a minimum
number of pages.
As a sample, one can have
a look at . On a
La-Baule-360
single page, one inds all
they need to learn,
comprehend, and move
forward: where, when, and
how? In the La Baule region,
cockle ishing is possible. In
such circumstances, self-
training with knowledge
assessment tools integrated
into the 3V Valued Virtual
Visit® would provide a
rapid means of assimilating
preventative measures and
knowledge of the marine
ecosystem more eﬀectively.
Turning Challenges into
Opportunities
Challenges are always
present in how visionary
leaders like Herve can face
the challenges and extract
opportunities. He knew he
was on the right path due to
the highly positive feedback
he received during his
previous professional
career. Yet he still felt that
he was not moving fast
enough. He realized the
market was evolving rapidly,
and his technological
monitoring told him.
In the meantime, the
"MUST-BE-DONE-FIRST"
took the initiative on the
correct and valuable topics
he wanted to work on,
which he was dedicated to.
Fortunately, his boldness
and enthusiasm make him
the magnet that attracts
new acquaintances and
potential partners while
introducing untested ideas.
Some of those answers
inspired him to compete
and participate in
international software and
global innovation contests.
As Herve says, "One of the
signi icant challenges is to
resort to self-training and
versatility quickly."
According to Herve, open-
mindedness was a
determining factor in
overcoming challenges,
stepping up the technology
watch, and taking risks in
choosing resources and
tools.
He evolved into a speaker,
an expert with broad skills,
and a generalist with
specializations.
That's why he attempted to
get an international patent.
His recurring questions are,
"Open universe therefore
known? Closed universe,
therefore unknown?"
Enhancing the User
Experience
At NEW3S, Herve's mission
is to elaborate on an
innovative solution that

Activities that Enhance
Innovation and Creativity
The following can be
obtained by visualizing a
pentagon as a ive-summit
geometry:
Individual feeling
Individual experiences are
primarily made up of their
mistakes and a few notable
successes
Individual speed of
execution
Individual reactivity
The appropriate resources
(tools and people) are
available when needed
Herve says that there is a
risk associated with speed.
And experience is the result
of taking numerous risks.
One's intuition and
receptivity to new ideas
lead to the appropriate
resources and connections.
According to him, sports can
be a great way to stimulate
the ive senses and give an
individual a break from life.
It is imperative to allow
oneself to sleep as much as
is necessary. It's also
important to regularly
switch up the topics one
enjoys studying (such as
reading R&D or accounting
reports, thinking aloud or in

a group, or watching videos
on the internet about one's
preferred subjects) and to
ill the days with activities
one enjoys.
Projects to Cherish
Everyone appreciates the
milestones and successes
resulting from hard work
and ef icient strategy.
Herve's 2015 intervention
at the United Nations (UN)
in Geneva brought to the
attention of the UN
Secretary General's
potential considerations for
the web in 2020. He aimed
to draw attention to and
disseminate information
about "How to reduce
north-south and male-
female parity."
Herve succeeds when he
realizes what he has been
training for several years.
The process is still eﬀective
even after he has done it
multiple times under
various circumstances.
Pushing the system to its
absolute limit; the more he
burdens the system or
makes the experience
painful, the better the
outcome.
Herve is profoundly
proud of La Baule-
Escoublac
◦
en 3V/ 360 .
The purpose is to promote a
region's ongoing economic
and tourism development
nationally and
internationally through ICT
(new information and
communication
technologies). Transpose
the tourism subject to any
'theoretical mind container'
one wants, for example,
university camps; assemble
all those primary components
from on the same row into
Russian dolls, and one gets a
inal evolutive system.

The Art of Team Building
About team building, Herve
suggests that the irst step is
to establish a global,
multidisciplinary mindset
La Baule- Escoublac en 3V /
◦
360 is a brand-new system
built on top of customer
deliverables, award-winning
experiences, and more than
a century of engineering
expertise. It features over
2,300 web pages, 1.2 million
development iles, 1,500
continuously enriched
keywords that are still
growing, over 6,000 internal
links, and over 260 indoor
and outdoor panoramic
views of the sea, islands,
beach, and town. The
purpose of linking
individual pages to one
another is to facilitate rapid
teaching and
understanding.
Transforming Views with
Technology
By utilizing technology, one
can transform society with a
single click. Herve claims
that it enables anyone to
create a dream. One can
travel far away if they have
the means to pursue one's
dreams. Then, it appears as
though one person could
produce a fractal. He says,
"It's your concern to
elaborate a graph (summits,
links, directions) from this
fractal. Afterward, you get
processes."

I am a kind of
generalist with
specialties, an expert
with general skills,
and a speaker.
with resources that are
geolocated almost
everywhere and reachable
via the fast internet. He
begins with at least one
cohesive, receptive expert
willing to push himself.
Then, it envelops them in a
curious, performance-
driven network of
specialized individuals.
Giving them the leader's
vision is essential.
He says, "An association of
very diﬀerent activities may
probably lead to
unpredictable amazing
eﬀects." According to him,
taking the initiative to
document research work,
for example, by bringing
together 3D models and
interactive engines, highly
realistic 360-degree
environments enriched with
relevant teaching programs,
will most likely increase the
overall level of innovation of
the entire R&D team. The
systematization of this type
of operation will ultimately
raise the general level of the
parties involved (research
team, management,
marketing, directors, etc.).
Hopes and Aspirations for
the Future
Herve expects the global
digital market to come of
age due to very high-speed
internet. Then, the web will
introduce in the minds of
users the need and claim to
systematically demand
360deg and 3D content
alongside 2D content
(currently mainly
employed). He, collectively
with his team, aspires to
dramatically
improve/propel the current
result of learning and
teaching.
Adding interactive 3D
(real or virtual) universes
and components to these
experiments yields even
more convincing results. He
exclaims that helmets are
unnecessary for people
right now. In addition to
accelerating and enriching
individual learning and
discovery paths, he hopes
that the upcoming grant and
extensive exploitation of the
very recent New3S's USA
patent, "Method for
production of a three-
dimensional network site,
network site obtained by
this method, and method for
navigating within or from
such a network site" will
lead to disruptive
advancements in curricula.
Using NEW3S concepts
and tools in prestigious
international schools,
universities, and large
industrial companies is one
of his goals.
T H E

and a follower.
Innovation
distinguishes
between a
Leader
-Steve Jobs

Amber
McMillan
Embodying the
Ethos of Servant
Leadership
“My unique approach
to innovating and leading
projects in diverse environments
was inspired by necessity.
Chief Visionary Oﬃcer,
Rogers Society
World's Most Inspiring Visionary Leaders to Follow in 2024

24
understanding, Amber
found solace and
encouragement in the
continuous support of her
loved ones.
Her experiences in the
not-for-pro it sector have
been exceptionally
enriching. In for-pro it
environments, passion is
often overshadowed by the
pursuit of market
dominance, which easily
creates an air of arrogance.
In contrast, not-for-pro its
thrive on passion and
tenacity, fostering heartfelt
dedication despite having to
navigate with limited
resources.
This setting allows for a
profound intersection of
professionalism and
passion. Amber enjoys
bridging the gap between
for-pro it and not-for-pro it
environments, leveraging
professionalism from the
for-pro it world and
distilling it for a not-for-
pro it mindset.
Fostering a Collaborative
Culture
Amber's unique approach to
innovating and leading
projects in diverse
environments was inspired
by necessity. Faced with
desperate situations, Amber
had no choice but to ind
innovative solutions and
take the lead. She
recognized that true
innovation is more
impactful when it emerges
from collaborative team
efforts rather than
individual pursuits.
This shift not only
addressed the challenge of
solitude she often felt as a
strong leader but also
fueled her motivation to
inspire others. The
evolution from desperate
necessity to collaborative
innovation has been a key
factor in her success,
transforming challenges
into opportunities for
growth and positive change.
True innovation carries
greater impact when it
blossoms from collaborative
team efforts rather than
individual pursuits. This
transformative shift not
only addressed the sense of
solitude that often
accompanied her strong
leadership role but also
kindled a deep-seated
motivation to inspire others.
Shaping Better Trajectory
More than a decade ago,
Amber McMillan
consciously selected three
guiding principles—
projects, change, and
people, to serve as the
compass for her
professional journey. These
principles became the
foundation of her education
and certi ications, shaping
the trajectory of her career.
In her dual role as a project
and change manager, Amber
goes beyond the mere
execution of tasks, focusing
keenly on the profound
impact her work has on
individuals.
As a people manager,
Amber embodies the ethos
of servant leadership,
placing a premium on
empathy and
understanding. This
intentional emphasis allows
her to set aside her ego and
cultivate an inclusive space
where diverse voices can
thrive. Her leadership
mission seamlessly
integrates projects, change,
and people, fostering
positive work environments
that prioritize both success
and well-being for everyone
involved in the project.
Strive for a Lasting Legacy
Amber acknowledges that
while she hasn't dedicated
suf icient time to
professional writing in the
past, it has become a top
priority for her moving
forward. Despite her
current output, she
consistently publishes a
LinkedIn newsletter every
Saturday. Looking ahead,
Amber aspires to create
more enduring content,
something that can stand as
a lasting legacy for her
children and those who
have contributed to her
enriching learning journey.
Amber's unique ability to
identify root challenges is
facilitated by a distinctive
perspective rooted in her
exceptional talent for
simplifying intricate issues.
While she continues to
uncover the intricacies of
midst globalization,
Awomen from all
walks of life have
risen from traditional
norms and are carving a
niche for themselves. With
their passion, perseverance,
and pursuit of excellence,
the idea of an inclusive
utopian society has become
a current reality.
Amber McMillan, the
Chief Visionary Of icer of
Rogers Society, a diversely
skilled professional, is a
prime example of these
courageous women. She
approaches her work with
knowledge and a drive to
maximize potential. Since
her arrival, she has
overseen enormous
development and
transformation at the
organization. Her ability to
cast a vision for the future
and stay involved in the day-
to-day, hands-on work has
contributed to the
company's success.
As Amber McMillan
evolved, she realized her
strength lies in forging her
own path rather than
conforming to traditional
leadership. Striving to avoid
any hint of arrogance
stemming from this
Over a decade ago, I chose three
guiding principles for my professional
journey: projects, change, people.
These principles shaped my
education and certifications, serving
as my compass.

Special Feature
“
My ability to
identify root
challenges is
facilitated by a
unique perspective,
perhaps stemming
from my distinctive
way of simplifying
intricate issues.

“
As a project manager, my
focus is on empowering
people rather than
micromanaging tasks. In my
role as a change manager, I
prioritize patience, recognizing
its power to support those
undergoing change.
26

this approach, she suspects
that it may be linked to her
neurodivergence, an aspect
of herself that she
continuously explores.
As a proactive individual,
Amber doesn't merely
recognize issues but takes
immediate action. She plays
the dual role of an observer
and a hands-on contributor,
embodying a service-
oriented leadership style.
Whether addressing major
concerns or performing
tangible tasks like
vacuuming or rearranging
chairs, Amber is personally
invested in the process. This
ethos translates into her
willingness, when engaged
by an organization for a
project or change support,
to work collaboratively and
shoulder tasks alongside
others, re lecting a humility
that acknowledges no task
as beneath her.
Despite the immense
dif iculty accompanying job
loss and abuse, Amber's
commitment to her well-
being led her to seek
therapy, coaching, and a
deliberate focus on growing
her emotional intelligence.
Through these eﬀorts, she
transformed a painful
experience into the catalyst
for her personal and
professional growth. Over
the long term, this
challenging episode
liberated her and fueled a
vibrant pursuit of
awareness and advocacy for
reclaiming one's power.
Transforming Lives
Amber draws immense
satisfaction from the
profound impact she has
had on the careers of others.
Former staﬀ members now
leading remarkable
organizations and mentees
making impactful
contributions stand out as
the achievements she values
most. These, to her, are the
meaningful trophies that
propel her towards future
goals, continuing to make a
positive and lasting impact
in the lives of others.
The widespread
accessibility of AI is
reshaping the realms of
project, change, and people
management. Embracing AI
to enhance work processes
necessitates the evolution of
new methodologies that
prioritize the human aspect
in every facet of
professional endeavors.
While some may harbor
reservations about this
transformation, Amber
inds it inherently exciting.
Just as with the advent of
the internet, the integration
of AI promises an array of
innovative approaches to
achieving success. Time is of
the essence; those who
embrace this technology
will undoubtedly chart the
course for the future.
Amber approaches
personal and professional
growth with a perspective
that transcends
conventional tools and
templates. Believing that
success extends beyond
external resources, she
emphasizes introspection
and self-awareness as the
keys to success, particularly
when asked about the 'best'
project management tool or
template.
Amber has developed
various self-assessment
tools over the years to
facilitate impactful change,
serving as a foundation for
professionals to gain deeper
insights into themselves and
fostering meaningful
personal development. By
encouraging curiosity about
individual strengths and
promoting self-awareness,
she empowers leaders to
instigate authentic and
lasting change within
themselves.
Creating a Space for
Diverse Voices
In advocating for
organizational growth,
Amber champions the
leveraging of diversity, the
promotion of equity, and the
demand for inclusion.
Acknowledging the
discomfort that may initially
accompany such initiatives,
she highlights the
transformative power of
surrounding oneself with
individuals who possess the
strength to highlight
organizational gaps.
Amber's experience has
shown that creating an
environment where diverse
voices are heard and valued
fosters resilience and
adaptability.
She irmly asserts that
organizations unwilling to
undertake this
transformative journey risk
their own survival. The
critical question, in her
view, becomes whether the
discomfort of change is
worth enduring for the sake
of survival. Amber's
strategic approach to
organizational development
emphasizes the non-
negotiable nature of
embracing diversity and
inclusion as essential
components of sustainable
success.
As an experienced advisor
and Chief Visionary Of icer,
Amber imparts valuable
advice to aspiring leaders
seeking personal and
professional growth that
transcends the con ines of a
resume. She encourages
them to delve into self-
understanding, emphasizing
that genuine and enduring
change starts with
nurturing curiosity about
one's strengths and
fostering self-awareness.
In Amber's perspective,
achieving growth is a
personal journey that places
individuals in control of
their destiny. She highlights
the importance of
recognizing that each day
spent working for someone
is a choice, empowering
individuals to guard their
intrinsic value and refrain
from surrendering it where
it is not valued. According to
her, individuals possess the
power to protect, nurture,
and share their worth in
meaningful ways with the
world.
Aspiring leaders, according
to Amber McMillan, hold the
key to their own success by
understanding and
embracing their intrinsic
value. Her advice serves as a
guiding principle for those
looking to make a positive
impact in their respective
ields, reminding them of
the agency they possess in
shaping their personal and
professional journeys.
Special Feature
T H E

Article
n the realm of
Ileadership, there exists
a rare breed of
individuals who transcend
the ordinary and leave an
indelible mark on the world.
These are the visionary
leaders, whose in luence
extends far beyond their
time in power, shaping the
course of history and
leaving behind a legacy of
progress that resonates for
generations to come.
The Impact of
Visionary
Leadership
of Global
Progress

De ining Visionary
Leadership
Visionary leadership is
characterized by a forward-
thinking mindset, a
willingness to challenge the
status quo, and a
commitment to realizing a
bold vision for the future.
Unlike traditional
leadership styles, which
may focus on maintaining
stability or managing the
status quo, visionary
leadership is driven by a
deep-seated belief in the
power of ideas to transform
the world. Visionary leaders
possess the ability to inspire
and mobilize others around
a shared vision, igniting
passion and enthusiasm for
change.
Inspiring Innovation
One of the hallmark traits of
visionary leadership is its
ability to foster innovation
and creativity. Visionary
leaders are not content with
incremental progress; they
push boundaries, encourage
risk-taking, and create an
environment that rewards
experimentation. By
empowering their teams to
think outside the box and
pursue bold ideas, visionary
leaders catalyze
breakthroughs that drive
progress in every sphere of
human endeavor. Whether
it's in technology, business,
or social innovation,
visionary leaders are at the
forefront of driving
meaningful change.
Anticipating Trends and
Seizing Opportunities
Visionary leaders possess a
keen understanding of the
forces shaping the world
and are adept at spotting
emerging trends before they
become mainstream. They
have a knack for
anticipating the needs and
desires of society well in
advance, positioning their
organizations, communities,
or nations to capitalize on
new opportunities. This
foresight enables them to
stay ahead of the curve,
ensuring that they remain
relevant and in luential.
Fostering Collaboration
and Partnerships
In an increasingly
interconnected world,
addressing complex
challenges requires
collaboration and
cooperation on a global
scale. Visionary leaders
recognize the importance of
building coalitions and
forging partnerships that
transcend traditional
boundaries. They
understand that no single
individual or organization
has all the answers and are
willing to reach across
divides to harness the
collective wisdom and
resources of diverse
stakeholders. By fostering
collaboration, visionary
leaders are able to tackle
pressing issues such as
climate change, poverty, and
healthcare disparities,
driving progress towards a
more equitable and
sustainable future.
Embracing Challenges and
Overcoming Adversity
Visionary leaders are not
immune to challenges;
indeed, they often face
signi icant obstacles in their
pursuit of progress.
However, what sets them
apart is their ability to
navigate adversity with
resilience and
determination. Instead of
being deterred by setbacks,
visionary leaders use these
challenges as opportunities
for growth and learning.
They remain steadfast in
their commitment to their
vision, adapting their
strategies as needed and
inspiring others to do the
same. By leading by
example and demonstrating
resilience in the face of
adversity, visionary leaders
inspire con idence and
instill a sense of purpose in
those around them.
Empowering Others and
Building a Legacy
Perhaps the most enduring
impact of visionary
leadership lies in its ability
to empower others and
build a legacy that
transcends individual
accomplishments. Visionary
leaders are not motivated
by personal glory or
accolades; rather, they are
driven by a deep-seated
desire to make a positive
impact on the world and
leave behind a legacy of
progress. By investing in the
development of future
leaders, mentoring the next
generation, and fostering a
culture of innovation and
excellence, visionary
leaders ensure that their
in luence extends far
beyond their time in power.
They inspire others to carry
forward their vision,
building upon their
achievements and driving
continued progress towards
a better world.
Sustaining the Momentum
Moreover, visionary
leadership is not just about
initiating change; it is also
about sustaining
momentum and ensuring
long-term impact. Visionary
leaders understand the
importance of continuity
and consistency in driving
progress forward. They lay
the groundwork for lasting
change by building robust
systems and institutions
that can withstand the test
of time. By fostering a
accountability, visionary
leaders create an
environment where
progress becomes self-
perpetuating, ensuring that
their legacy endures for
Through their visionary
leadership, they inspire
others to carry the torch
forward and continue the
journey towards a better
future.
Conclusion
In conclusion, the impact of
visionary leadership on
global progress cannot be
overstated. By inspiring
innovation, fostering
collaboration, and seizing
opportunities, visionary
leaders are driving
meaningful change and
creating a legacy that
endures. As we look to the
future, it is clear that the
world needs more visionary
leaders who are willing to
challenge the status quo and
lead with courage and
conviction. By embracing
visionary leadership, we can
unlock new possibilities and
build a brighter future for
30
Creating a Legacy
T H E

Felzensztein
Driving Innovation &
Entrepreneurship in Technological
Education and Research
Christian
“
Technology is only
the tool and medium,
not the end of our
interaction and team
building.
Clarkson University, New York
Reh Endowed Chair in Entrepreneurial
Leadership & Academic Director of the
Reh Center for Entrepreneurship,

Christian is a irst-
generation college graduate
and Hispanic immigrant to
the United States who
acknowledges the value of
higher education, diversity,
inclusion, and social justice.
He has actively formed,
grown, and partnered with
ethnically diverse teams
worldwide throughout his
career. His research on
small business
entrepreneurship or
strategy is distinguished by
its global viewpoint,
multicultural approach, and
multidisciplinary nature,
making it highly relevant
and in luential for managers
and policymakers.
Honing Tech-Skills
Clarkson University is a
pioneer in providing the
best technological
education, research, and
innovation. This prestigious
educational marvel believes
in sustainable economic
development. Established in
1896, it is a private, national
research university in
upstate New York known
for offering its students a
great return on investment.
The institute ignites
interdisciplinary
collaboration,
entrepreneurship,
innovative research, and
unparalleled technological -
STEM-focused- education.
Paddling through the
Challenges
Christian steers the center,
which is the national leader
in entrepreneurship and
innovation within a STEM-
focused research institution.
As a global academic leader
in entrepreneurship, the
holder of the Reh Endowed
Chair in Entrepreneurial
Leadership, and Co-director
of the Reh Centre for
Entrepreneurship, Christian
and his team faced the
challenges of staying up-to-
date with the latest
entrepreneurship and
management knowledge
that is relevant and
practically useful for their
different audiences and
diverse constituencies,
including policymakers,
practicing managers/CEOs,
and the global society in
general.
According to Christian,
teamwork is essential for
effectively contributing to
the resolution of signi icant
issues of his time. No one
can do it alone. So, being a
national and international
multidisciplinary research
team member is
essential—the same as
getting in touch with the
users of their helpful
expertise.
Holding the Team
Together
Innovation and creativity
are essential for bringing
teams together. According
to Christian, Clarkson
University has a well known
entrepreneurial ecosystem
led by great colleagues that
includes the Shipley Centre
for Innovation, Clarkson
IGNITE, and the Reh Centre
for Entrepreneurship, all of
which have a positive
impact on the institution's
students and society by
providing practical and
sound teaching, research,
and outreach activities to
help solve the world's
pressing problems and
transform them into
entrepreneurial
opportunities.
Christian says, "In this
multidisciplinary manner,
we deliver diverse programs
and useful research that
offer the opportunity to
re lect critically on how
students lead their start-ups
from the irst year at
Clarkson." At the Reh Center
for Entrepreneurship,
Christian, along with his
team, focuses their efforts
on what entrepreneurial
leadership means to each of
their students, who, in the
end, will be successful
entrepreneurs and business
leaders.
They also offer First-Year
Business Experience to the
students. This program
de ines the irst year of
studies for business majors
and is a prime example of
Clarkson's commitment to
experiential learning. Here,
students work in teams to
conceptualize their
company, develop a
isionary leaders
Vthink beyond the
horizon and are
responsible for drawing
waves of transformation in
society. These industry
leaders are inventive,
futuristic, and open to new
ideas, perspectives, and
solutions. They clearly
express their ideas and are
good listeners, allowing
them to make the best
decisions possible with the
given information.
Passionate about their
professions, these experts
understand their team's
needs and establish a strong
bond of trust and respect
among them. They
demonstrate honesty in all
aspects and serve as guiding
lights in the dark.
Christian Felzensztein is
an accomplished and global-
minded personality in the
world of entrepreneurship
and technological
education. He has earned
his part of success with
hard work, determination,
optimism, and a vision to
cater to positive
transformations in the
world of education.
He is the Reh Endowed
Chair in Entrepreneurial
Leadership & Academic
Director of the Reh Center
for Entrepreneurship,
Clarkson University, with
25 years of extensive
business, visionary strategic
leadership, research, and
consultancy experience in
ive continents, including
building and leading global
entrepreneurship centers
and graduate education,
international strategic
partnerships, and working
with startups in diverse
cultural contexts.
“
We must continue to
create better opportunities for our
students and multidisciplinary
discoveries that are useful for our
society. This is our commitment!
34

Special Feature

36
business plan, and pitch it
to seasoned investors. Over
$50,000 is awarded
annually to turn the irst-
year student projects into
actual businesses. Then,
they continue doing so and
innovating during the
advanced curriculum over
their time at Clarkson's
David Reh School of
Business, and then in its
lagship MBA program.
Christian is a team player
who believes that while
individuals can achieve
success on multiple
occasions, true success is
determined by the collective
eﬀorts. This involves
collaboration with all
aspects of Clarkson's
entrepreneurship
environment. He goes on to
state, "This requires
collaborative,
entrepreneurial leadership,
as no one is a silo in today's
competitive world."
Incorporation of
Technology
Technology and
sustainability are key
interdisciplinary words at
Clarkson and in the
entrepreneurial ecosystem.
For example, regarding
entrepreneurship research,
Christian and his team are
working on a project on
start-up scaling-up
strategies in Upstate New
York. The results of this new
research will help new high-
tech companies and their
spillovers (e.g., customers,
suppliers, small irms)
investing in New York State
to get further managerial
information on how start-
ups are dealing with
scaling-up or de-scaling up
strategies in a region that is
located at the geographical
periphery bordering with
Ontario in Canada.
The results will help
shape the new regional
entrepreneurship policies
for making the most of new
start-up creation in this
region. They also have some
projects on how
entrepreneurship can help
to solve poverty in Latin
America, the Caribbean and
diverse countries in Africa,
while contributing with the
United Nations Sustainable
Development Goals
(UNDSG) for ending poverty.
These are just some
examples of what they are
doing on entrepreneurship
research with societal
impact at the Reh Center for
Entrepreneurship at
Clarkson.
A De ining Career Moment
In Christian's remarkable
career, every single
international experience
has given him some
challenges and momentum
in his professional and
personal career. Starting
with a more personal one:
since he was a child who
had to work hard for his
own education and inancial
means while growing up in
South America, he has
always sincerely
appreciated the profound
intrinsic value and
importance of higher
education in advancing
people's lives and doing
good for society. He was
successful as an early small-
scale entrepreneur, but also
an outstanding student that
won the competitive
President of the Republic of
Chile Scholarship to
complete his Masters' and
Ph.D. doctoral studies at the
top-ranked University of
Strathclyde in Glasgow,
Scotland.
“
Our excellence,
commitment to
sustainability, and
STEM-focused
strategy are in
everything we do.

Special Feature
He then married a
talented Cuban-born visual
artist, which enriched his
understanding of diversity
and inclusion and fueled an
even greater passion for
social justice and access to
educational opportunities
for a broader range of young
people around the world.
This vision, passion, and
devotion grew even
stronger after Christian and
his young family
immigrated to the United
States, as he recognized the
importance immigrants
bring to this beautiful
country. However, he
believes that new
immigrants and minorities
must work harder to take
advantage of this hospitable
country's bene its. In this
way, new and more people
will be able to give back in a
more entrepreneurial sense
to the government,
institutions and regions that
Christian and his family
considered now their home.
Christian says from
Upstate New York, "Our
excellence, commitment to
sustainability, and STEM-
focused strategy are in
everything we do." He and
his team are highly focused
and put equal eﬀort into all
its projects and initiatives
involving research partners
around the world.
Importance of Team
Building
Christian is an advocate of
multidisciplinary expertise
in building and leading
global teams. Aside from
having a clear, engaging, and
motivating vision, he and
his team's work in
sustainability and
entrepreneurship at
Clarkson exempli ies this
interdisciplinary
knowledge, as they actively
share their experiences,
research and expertise
throughout the university.
This is how they generate
new ideas to bene it
students and make
discoveries (applied
research) that bene it
society. Building and leading
a team today requires more
open collaboration than
ever before, as people
collaborate in ideas with a
human touch, something
than robots, and technology
will not replace it.
Technology is a tool and
medium, not the end of
engagement and team
building.
Igniting Young Minds
Visionary leaders like
Christian embody
entrepreneurship and
innovation, motivating
individuals to push
boundaries and pursue
excellence. Their sharp
ideas and determination
cater to positive change,
establishing a culture of
growth and advancement.
Their journeys guide others
in times of adversity or
through the highs and lows.
Christian always advises
his students to follow their
passion; he irmly believes
that without passion, there
is no meaning to a well-lived
life. Entrepreneurship needs
positive, inspirational
leadership, while leadership
needs people with passion.
He aspires to continue
creating better
opportunities for the
students at Clarkson
University and encourage
multidisciplinary
discoveries that bene it
society. This is his
commitment, and he feels
fortunate to have the chance
to contribute to a great
institution and team that
works very hard to make
the place and world a little
bit better every day. He feels
lucky to have the
opportunity to live, raise a
family, and work in this
great country, and he calls it
his new home, his new place
on earth, after living in
diverse cultural contexts.
Success is believed to be
the consequence of sweat
on one's brow, sleepless
nights, and innumerable
attempts to acquire a
position that allows for
gradual transformation.
Christian Felzensztein's
journey exempli ies hard
work, perfection, and
constant eﬀorts to improve
the educational
environment and regions
where he is located. He is a
team player who believes in
improvement for all and
genuinely cares about his
teammates and students. He
has achieved incredible
success in the ield of
education.
T H E

42
Elevating Customer
Experiences
Keith has an MBA, and in
2019, he became CCXP
accredited, one of only
1,500 in the world. He has
also been named a inalist in
the World CX Leader of the
Year in 2020 and in the Top
50 CX Stars in 2021, which
spurred him on further to
become a visionary leader
in CX.
The Customer Experience
Foundation is proud to be
the only CX and Contact
Centre industry body
offering information, advice,
and support that is
accessible to everyone.
The company believes in a
collaborative, supportive
approach, and its vision is to
improve CX as a profession
for those it ultimately
serves, making a difference
by providing the community
with sound CX innovation,
practical advice, and
support from proven
practitioners.
The Customer Experience
Foundation has a mission to
learn, understand, share,
and promote best practices
across all areas of Customer
Experience and Contact
Centres.
In luencing the Future of
the CX Industry
Being at the helm of the
Customer Experience
Foundation, Keith is
responsible for the overall
vision and working with the
team to deliver a
programme of activity
looking at Operational and
Technical Delivery, Strategy
and Implementation,
Employee Experience,
Leadership and People
Development, and Culture
and Wellbeing for both
corporate members and
foundation partners.
Its corporate members
include Retailers, Utility and
telco, Public Sector, Travel
and leisure, and BFSI
organizations, and the
company provides free
audits and assessments and
access to the Industry
Councils and Leaders
Summits as well as
exclusive in-depth reports
and white papers, and
round table events.
Customer Experience
Foundation Partners
include BPOs, contact
centres, and CX technology
companies, where it
delivers a programme of
thought leadership
designed to shape and
in luence the future of the
CX industry. Each
Foundation Partner
Membership package
contains a mix of digital and
traditional marketing, as
well as face-to-face and
virtual events – putting
their brand right at the
heart of the CX community.
Launching the industry
councils and events
programme and
understanding the topics
and debates that are needed
showcase Keith's visionary
leadership, but what he is
most passionate about is
the "Power 100."
Empowering others is what
makes him a great visionary
leader. Recognizing those
making a difference
encourages people to
participate and want to do
better.
Launched at the end of
2022, the 'Customer
Experience Foundation's
Power 100' recognizes the
rising stars and key
contributors within the CX
and Contact Centre
community, celebrating the
best of today and those
shaping the future.
Criteria considered are
the contribution to the CX
profession, the thought
leadership provided
signi icant developments in
improving CX, and those
leading transformational
change.
The "Power 100"
initiative has positively
impacted the CX industry by
recognizing, celebrating,
and connecting those doing
amazing work. It fosters a
culture of excellence,
encourages collaboration,
and contributes to the
continuous improvement of
customer experience
practices on a broader scale.
Fostering a Culture of
Innovation and Excellence
The latest CX technology
and innovation are out
there, with AI, chatbots, and
NLP all available to
effectively transform and
enhance customer contact
centre operations and CX
strategies for today's brands
and organizations. Its
members and foundation
partners re lect the
industry's commitment to
stay at the forefront of CX
excellence.
With this rapid pace of
change, there is a strategic
need for organizations to
consider how they are going
to shape their future
workforce. Critically, to look
at how to leverage these
technologies and decide the
role agents of the future will
play.
positive customer
Aexperience is crucial
for building
customer loyalty,
satisfaction, and advocacy. It
goes beyond just the
product or service itself and
includes elements such as
ease of use, customer
service, communication,
and the emotional
connection a customer has
with the brand.
Organizations that
prioritize and invest in
enhancing customer
experiences often focus on
understanding customer
needs, providing seamless
and consistent interactions
across various channels,
and continuously seeking
ways to improve and exceed
customer expectations. The
goal is to create a positive
and memorable overall
impression, fostering
customer retention and
positive word-of-mouth.
Customer Experience
Foundation helps
organizations do this by
providing information,
advice, and support. At the
forefront of this CX
innovation is Chief
Executive, Keith Gait.
Keith started his career as
a call centre agent, which
provided him with a deep,
hands-on understanding of
the challenges and
dynamics of customer
interactions. He then went
on to hold senior roles with
brands including NHS Direct
and Sainsbury's. Working
with both customers and
front-line staff, Keith gained
insights into the pain points
and solutions that were
possible and became totally
passionate about improving
customer experience.

The people working on
the front line cannot be
de ined by one prescribed
job description but rather
by a prediction of a wide set
of skills and expectations
that are constantly changing
and ever-evolving.
This year, the company
has hosted a number of
industry councils and round
table events and produced a
number of in-depth reports
exploring how there is a
direct correlation between
employee experience (EX)
and customer experience
(CX) and strategies one can
implement, the bene its of
outsourcing to South Africa,
Hybrid contact centres and
how to run them
successfully, how to build
loyalty, and shaping the
workforce of the future.
Expanding the Horizon of
CX
The company is entering a
new phase of CX with
technological innovation, AI,
and machine learning at its
core. Leaders face many
challenges as they look to
shape their CX strategies
with emerging technology,
but with no proven
blueprint for success, this is
a critical time for leaders.
According to Keith, there
are many strategies to
consider. Outsourcing
strategies with BPO
organizations are one. They
work on an enormous scale
with multiple brands
involved. This brings with it
both bene its and
challenges. BPO
organizations can achieve
cost savings for brands by
leveraging economies of
scale, centralized
operations, strong
technology offerings, and
access to a skilled and cost-
effective workforce, often in
lower-cost regions.
Keith believes that with
any considerations for
technology, no matter how
big or small, leaders need to
always think about how it is
proposed and how it will
affect their CX strategy and
Contact Centre. It doesn't
have to replace agents, and
great thought should be
given to employees on how
they can empower them and
enhance employee
experience in this new era.
According to him, any
tech integration should be
done on a trial basis, too,
with a soft test-and-learn
approach in place, and this
testing should be with low-
value and low-volume
contacts so as not to cause
too much disruption to the
business.
Addressing Emerging
Challenges
The company plans to
organize larger and more
innovative events and
insight reports in 2024 to
address emerging issues. Its
priority is to expand the
reach to connect with more
CX professionals,
organizations, and thought
leaders. This will enrich
content and discussions
with a more comprehensive
understanding of diverse
customer needs and
expectations.
Keith will continue to lead
the Customer Experience
Foundation with a focus on
innovation and excellence,
fostering collaboration and
promoting new
technologies and strategies.
Embracing how the CX
landscape is set to change
dramatically needs a
forward-thinking approach
that will certainly propel his
personal growth!
Special Feature
T H E

is along with others.
The path to
greatness
- Baltasar Gracian

48

Article
creating lasting positive
impacts on the environment
and society. Sustainable
leaders recognize the
interconnectedness of
environmental, social, and
economic systems, and
strive to make decisions
that balance the needs of all
stakeholders while
preserving resources for
future generations. They
prioritize long-term
solutions over quick ixes,
and are committed to
transparency,
accountability, and ethical
behavior in all aspects of
their leadership.
Leaders
The Role of
Social
in Driving
Environmental
n today's world, the
Ineed for environmental
and social change has
never been more pressing.
From climate change to
social inequality, the
challenges we face are
complex and
interconnected, requiring
concerted eﬀorts from
leaders across all sectors to
drive meaningful progress.
Understanding
Leadership in a
Sustainable Context
Sustainability in leadership
goes beyond short-term
gains and focuses on
Change

Visionary Leadership for
Environmental and Social
Change
Visionary leaders are
essential catalysts for
driving environmental and
social change. They possess
the foresight to envision a
future where environmental
sustainability and social
justice are prioritized, and
the ability to inspire others
to work towards that vision.
By setting ambitious goals,
fostering innovation, and
mobilizing resources,
visionary leaders can
galvanize action on issues
such as climate change,
biodiversity loss, and
poverty alleviation. They
lead by example,
demonstrating a
commitment to
sustainability in their own
practices and advocating for
systemic change at the
organizational and policy
levels.
Building Sustainable
Organizations and
Communities
Sustainable leaders
recognize that
environmental and social
change cannot be achieved
in isolation; it requires the
collaboration and collective
action of individuals,
organizations, and
communities. They work to
create inclusive,
participatory decision-
making processes that
empower stakeholders to
contribute to solutions and
take ownership of
outcomes. By fostering a
culture of collaboration,
innovation, and continuous
improvement, sustainable
leaders can build resilient
organizations and
communities that are better
equipped to address
complex challenges and
adapt to changing
circumstances.
Promoting Responsible
Business Practices
In the corporate world,
sustainable leaders play a
critical role in driving
responsible business
practices that prioritize
environmental stewardship,
social equity, and economic
prosperity. They integrate
sustainability into all
aspects of their business
operations, from supply
chain management to
product design to employee
engagement. By adopting
sustainable business
models and practices, they
can reduce their
environmental footprint,
enhance their brand
reputation, and create
shared value for all
stakeholders. Sustainable
leaders also advocate for
policies and regulations that
incentivize sustainability
and hold businesses
accountable for their social
and environmental impacts.
Empowering Grassroots
Movements and Civil
Society
Sustainable leaders
recognize the power of
grassroots movements and
civil society in driving
change. They support and
amplify the voices of
marginalized communities,
indigenous peoples, and
grassroots organizations
that are on the front lines of
justice struggles. By
providing resources,
expertise, and platforms for
advocacy, sustainable
leaders can help empower
these movements to
challenge the status quo,
mobilize public support,
and eﬀect meaningful
change at the local, national,
and global levels.
Embracing Adaptive
Leadership for Resilience
In the face of rapidly
evolving environmental and
social challenges, leaders
must embrace adaptive
leadership approaches to
foster resilience and
navigate uncertainty.
Adaptive leaders are adept
at sensing changes in their
external environment,
responding lexibly to new
information, and mobilizing
resources to address
emerging threats and
opportunities. They foster a
culture of learning and
experimentation,
encouraging their teams to
adapt and innovate in the
face of adversity. By
embracing uncertainty as a
natural part of the change
process, adaptive leaders
can build more resilient
organizations and
communities that are better
equipped to thrive in a
rapidly changing world.
Addressing Climate
Change and
Environmental
Degradation
Climate change and
environmental degradation
pose some of the most
pressing challenges facing
humanity today, requiring
urgent action from leaders
across all sectors.
Sustainable leaders
understand the urgency of
the climate crisis and are
committed to taking bold
and decisive action to
reduce greenhouse gas
emissions, protect
biodiversity, and preserve
natural resources. They
advocate for policies and
practices that promote
renewable energy,
sustainable land use, and
conservation, and work to
build resilience to the
impacts of climate change in
vulnerable communities. By
prioritizing sustainability in
their decision-making,
sustainable leaders can help
mitigate the worst eﬀects of
climate change and create a
more sustainable future for
all.
Conclusion
In conclusion, the role of
leaders in driving
change is pivotal to creating
a more sustainable and
equitable world for future
generations. Sustainable
leaders possess the vision,
commitment, and courage
to tackle the complex
challenges we face, and the
ability to inspire others to
join them in this critical
mission. By embracing
sustainability principles in
their leadership practices,
they can catalyze
transformative change that
bene its both people and
the planet. As we look to the
future, it is clear that
sustainable leadership will
be essential in building a
more resilient, prosperous,
and inclusive world for all.
T H E
50

egbu
A Revolution in the Field
of Digital Operations
Founder,
Data Engineering Pty Ltd (DE)
and Warehouse Node Pty Ltd.
Anyaegbu

Kelec
are available on ,
YouTube
and a on cloud
webinar
adoption strategies hosted
by Bright Talk in 2020.
In 2023, Kelechi expanded
his impact by oﬀering
consultancy services to a
registered training
organization in Australia. He
orchestrated deploying a
progressive training
program focused on
Industry 4.0 through this
collaboration. This initiative
underscored the essential
requirement for businesses
to bridge technological gaps
after the pandemic.
With an impressive
educational background,
which includes a Bachelor's
in Mechatronics
Engineering, a master's in
engineering management
(MEM), and an MBA, Kelechi
ef iciently embraced the
challenges and
opportunities of the digital
age. He believes that his
leadership techniques are a
result of his educational
foundation, coupled with
hands-on experience and
commitment to innovation,
agility, and strategic
foresight.
After successfully
establishing Data
Engineering Pty Ltd (DE),
Kelechi Anyaegbu
transitioned to Warehouse
Node, an innovative storage
rental marketplace platform
pivotal in his leadership
voyage. This organization
envisions empowering
people to make powerful
decisions by creating a
platform that optimizes
storage rental practices and
enables individuals to make
informed and impactful
choices.
Kelechi has built a logistic
revolution that utilizes
advanced technologies to
equip users with the tools
and insights they need to
navigate the complexities of
logistics with con idence
and ef iciency. Warehouse
Node aspires to contribute
to a better tomorrow by
promoting resource
ef iciency, minimizing
environmental impact, and
advocating for sustainable
yet lexible storage
solutions that yield lasting
economic and
environmental bene its.
Overcoming the
Challenges with Ef icacy
Kelechi witnessed many
challenges while
establishing Data
Engineering Pty Ltd and
Warehouse Node. It
included navigating the
market uncertainties,
operational hurdles, and
ierce competition that
posed signi icant obstacles.
It was also dif icult to gain
credibility and draw
attention in a highly
competitive market
saturated with established
players. However, he sailed
through these challenges
with his motive to never
give up, strategic thinking,
and collaborative eﬀorts. In
other words, he used
adversity as a springboard
for success.
He adopted a multifaceted
approach to overcome the
challenges. At DE, he leads
initiatives including digital
transformation and
operational excellence,
utilizing fresh technologies
and data-driven insights to
streamline processes and
boost productivity. At
Warehouse Node, he
continued raising a culture
of invention and prowess,
encouraging his team to
explore new ideas,
experiment with technology,
and adapt to evolving
market dynamics.
At the Peak of the Tech-
game
Kelechi Anyaegbu as a tech
expert utilizes technology as
a strategic enabler of
productive creation and
growth at Data Engineering
Pty Ltd and Warehouse
Node. Starting from
deploying advanced
analytics and automation
solutions to apply arti icial
intelligence and machine
learning, he and his
employees have used the
power of technology to
optimize operations, drive
ef iciency, and deliver value
to clients. By remaining at
the forefront of
technological
advancements, Kelechi
established himself as an
industry leader, driving
sustainable growth and
competitive advantage.
s the great saying
Agoes, "Success is no
accident. It is hard
work, perseverance, learning,
studying, sacri ice, and most
of all, love of what you are
doing or learning to do."
Every successful
individual has an
exceptional journey that
converts them into
extraordinary leaders. The
secret to the success of
these visionary leaders is
their innovative mindset
and irm spirit to pave the
way toward their goals. In a
world full of possibilities,
they adopt unconventional
paths and face the
challenges with
determination to overcome
them. These individuals
leave an indelible mark on
society by inspiring and
empowering people.
Leaders directing the
technological sphere
consistently acquire
knowledge and skills to stay
updated with the
advancements in this realm.
Amidst this dynamic world
of digital operations,
Kelechi Anyaegbu is one
such tech chief whose
narrative re lects hard work,
passion, and zeal to
establish his vision. This
diligent personality is the
founder of two pioneering
ventures, Data Engineering
Pty Ltd (DE) and
Warehouse Node Pty Ltd.
He started shaping his
dream at Data Engineering
Pty Ltd in July 2016, where
he formulated the concept of
digital operations, laying the
foundation for digital
transformation. His insights
were shared through
presentations on digital
operations in 2018, which
“
54
Our vision at
Warehouse Node
is to empower
people to make
powerful
decisions.

chi
Special Feature

Kelec
Moments of Glory and
Recognition
Awards and accolades are
an appreciation of their
excellent work and inspire
individuals to maintain the
same approach in the
future. Kelechi has been
privileged to experience
moments of recognition and
achievement for his
dedication to excellence.
Notably, he was recently
featured in a ,
Forbes article
where his visionary
leadership in digital
operations was highlighted.
This recognition
underscores his eﬀorts in
shaping the future through
a blend of digital operations,
talent upskilling and
innovative technological
advancements.
Methodology to Risk-
taking and Decision-
making
As an ef icient leader with
the responsibility of two
growing companies, Kelechi
manages risks and takes
decisions with strategic
insights, data-driven
analysis, and intuition.
Casting a culture of precise
risk management, he
encourages bold ideas while
taking failures as
opportunities for learning
and growth. By applying
market insights, engaging
stakeholders, and adopting
a mindset of
experimentation, he inds
solutions to uncertainties
with con idence and
resilience. He implements
creative ideas that bring
positive change and
revolution.
Kelechi says, "My advice to
aspiring leaders is to
cultivate a clear sense of
purpose, embrace adversity
as a catalyst for growth, and
prioritize integrity, empathy,
and humility in leadership.
Fostering a culture of
innovation, collaboration,
and continuous learning
empowers aspiring leaders
to drive meaningful change
and leave a lasting impact
on society."
A Memorable Success
Story
According to Kelechi
Anyaegbu, a noteworthy
milestone in his journey is
the remarkable progress he
achieved, in positioning
Warehouse Node as a
trailblazing platform set to
transform storage rental
practices through the
utilization of advanced
technologies such as
blockchain and AI.
He claims that this
innovative strategy holds
the potential to not only
yield substantial cost
reductions but also enhance
operational ef iciency and
customer satisfaction. It
re lects his irm
commitment to
technological advancements
that generate tangible
outcomes add volume to
their work and bene it the
clients eﬀectively.
Adapting to Emerging
Trends
An organization must
establish a culture of
constant learning and adopt
current trends that bene it
them the most. Remaining
vigilant in monitoring
emerging trends and
technologies in digital
operations and logistics is
essential from Kelechi's
point of view. He positions
his companies as industry
leaders, driving sustainable
growth and competitive
advantage in an increasingly
digital world by staying
ahead of the curve and
adapting to new trends.
Sowing the seeds of
Innovation and Creativity
From Kelechi Anyaegbu's
point of view, "Encouraging
strategic partners and team
members to think outside the
box and contribute to our
organization's vision is
imperative." As an abled
leader, he promotes a
creativity through
autonomy, collaboration,
and experimentation
empowering his team to
challenge the status quo,
explore new ideas, and
drive continuous
improvement.
A Picture of the Future
Looking forward, Kelechi's
aspirations are deeply
rooted in propelling
continuous improvement,
encouraging growth, and
driving impactful change
within the realm of digital
operations and supply chain
management. At the core of
his vision lies the
commitment to empower
individuals, supporting
them to utilize their
potential and make
informed, yet impactful
decisions.
In this pursuit, he aims to
revolutionize traditional
operational models by using
advanced technologies,
strategic partnerships, and
innovative solutions. By
directing initiatives that
involve automation, data-
driven insights, and
seamless integration across
the supply chain, he seeks to
optimize processes,
enhance ef iciency, and
unlock new avenues for
expansion.
Furthermore, his vision
extends beyond
organizational boundaries,
aiming for a broader
societal impact. He wants to
cultivate a culture of
empowerment and
association, nurturing
talent, and establishing
leadership capabilities
within the digital operations
and supply chain domain.
Through mentorship,
education, and advocacy,
Kelechi aspires to equip
individuals with the skills,
knowledge, and con idence
needed to pilot complex
challenges and drive
positive change in their
respective spheres of
in luence.
Ultimately, his vision is to
create a future where every
individual possesses the
agency and capability to
make powerful decisions,
propelling organizations
and societies toward greater
resilience, sustainability,
and prosperity in the digital
age.
“
56
Data Engineering
Pty Ltd. formulated
the concept of
digital operations,
laying the
groundwork for
digital
transformation.
T H E

chi The Education View March 2024
Special Feature

LEADERSHIP
is not a
position or
a title, it is
action
example.

Final File - World's Most Inspiring Visionary Leaders to Follow in 2024_compressed.pdf

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